The 10 Commandments of Community Management (PDF)

The document outlines the '10 commandments of community management' presented by Get Satisfaction's co-founder, Amy Muller, focusing on how to effectively cultivate customer communities. Key principles include knowing your purpose, establishing social contracts, setting clear expectations, fostering diversity, and creating productive outcomes to enhance community engagement. The webcast aims to provide guidance to community managers on leveraging community dynamics to improve customer relationships and achieve meaningful interactions.