The Agile DNA

ACM,
8YEARS OF
EXPERIENCE &
SUCCESS
• 50,000+ Hours of Consultancy
• 400+Customers
• 4000+ People Trained
www.acm-‐software.com

Who Finished
La Liga 2013-2014
Session First?

WINNER ISTEAMWORK

WHYTEAMWORK?
WHY PEOPLE?
WHY JUST GOOD
PROCESSES
NOT ENOUGH?

One of the most
watched TV
events of the year
with more than
100 millions
viewers
SUPER BOWL

The average cost
of a 30-second
advertisement
was around $4
millions in 2013www.acm-‐software.com

2013
Upsss…

TEAMWORK & PEOPLE,
BECAUSE NO POCESS,
NOTOOL
CAN CREATETHIS!

NotThe Big (Powerful)That EatsThe
Small,The Fast & SmartThat Eats
Others
Jason Jennings,Laurence Haughton

AGILE ISTO BE A
GOOD (fast & smart) TEAM

The Avg. Delivery
of New Items In
The Apparel
Industry Is 4
Months
What about
ZARA?www.acm-‐software.com

After 9/11 Act In
NewYork, For a
WeekThe
Colorful Outfits
Were Replaced
With Black and
Dark Colored
Clothes In Zara's
Storeswww.acm-‐software.com

AGILE ISTO DELIVER
FREQUENTLY & BE
ADAPTIVE

As a Result of
The Digital
Revolution at
2000s We Said
Goodbye to Film
Cameras

+ %23.25- %19.60
http://money.cnn.com/
(NYSE Oct 2009-2014) (OTC Pink Oct 2009-2014)

TEXTILE ?
MOBILE
DEVICES ?
COSMETICS ?

MORE ONTHAT, AGILE IS
TO LEAD CHANGE

The purpose of a
business is to
create a and keep
a customer
Peter Drucker
OK. BUT…

DoYou Really CareYour Customers?

Like
This
?
Do not ask
questions while
proceeding..!

What About
Superrior Service Experience - WOW
Philosophy!
10 HOURS
29MIN
RECORD,
PHONE CALL
LASTED IN,

AGILE ISTO DELIVER
CUSTOMER DELIGHT

WHEN DIDYOU LAST
THANK TO
YOUR CUSTOMERS?

BEING
AGILE IS
BEING FAST & ADAPTIVE
BEING A GOODTEAM
LEADING CHANGE
CREATING CUSTOMER DELIGHT
FREQUENT DELIVERY

How frequent do you deliver?
What is your innovation rate?
How close are you with your
customers?
Are you organized as cross
functional teams?
Are your people satisfied?
AREYOU AGILE?

OK and
How to do
that?
The secret
formula is:

Be ready to unpredictable, be smart and fast like
OREO
Be a survivor and innovator like FUJIFILM
Deliver frequently and adapt like ZARA
Care your customers like ZAPPOS
Create good teams

Ah of course JYes, Still How?

THE SECRET FORMULA:
FOCUS ONYOUR PEOPLE

First, give your
people a room
to organize
themselves
Stop micro
management.

As we learned at IBM over the years, a
top-down system can create a
smothering bureaucracy that doesn’t
allow for the speed, the flexibility,the
innovation that clients expect
today…We need a values-based
management system…A management
system to empower people while
ensuring that they’re making the right
calls the right way…
Samuel Palmisano

It is a
Multi Level
Transformation

Work On
Process Level,
Create Self
Organized
Teams, Grow
More Teams,
turn into a
network like
organization
structure

Work On
Culture Level
WithYour All
People Including
Executives &
Their Employees
to Internalize
AgileValues, give
them a birth
with daily
practices.

Not Just DeclareYour
Values, BeYourValues!

Culture Values
Practices /
Behaviors
Flow of Impact
Collaborative
&
Cultivation
Respect each other
Team does matter
Encourage experimentation
Creativity
Enjoy the work
We never be late to
meetings
20% time policy to
work on something
different
No care on individual
performance
…
…
…

andTransformation
is HARD!

What Would
Get a Pea-
Hater KidTo
Eat Peas ?

Tell him to eat peas as a parental authority ?
Reward him with ice cream if he did eat
Eat peas as a good role model
Explain the reasons why eating peas is good for him

* Researcher, Leann Lipps Birch, University of Illinois
Birch* Found One
ThingThat Worked
Predictably:
Peer Pressure
We tend to conform
to the behavior of
people around us

Just Start
Small, Others
Will Follow

And Do Not
Forget…Game
Changers Always
Win!
Dick Fosbury Flop

Agility Services Company
A Technology and Management Consultancy Company
Leading
Technology
and
Management
Consultancy
Company

The Agile DNA

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