The Art & Science of Influence and Persuasion Webinar Slides
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The document outlines a live webinar on the art and science of influence and persuasion, featuring expert panelists who discuss the role of compliance officers in corporate strategy. It covers topics such as enhancing visibility for compliance efforts, tailoring communication and training, and the importance of creating positive experiences to foster compliance. Additionally, it highlights goals and progress updates in compliance management across various regions.
![THE ART & SCIENCE OF
INFLUENCE&PERSUASION
[ ]
A live webinar
Tuesday, July 12, 2016](https://image.slidesharecdn.com/convercent-webinar-slides-influence-and-persuasion-160715201103/85/The-Art-Science-of-Influence-and-Persuasion-Webinar-Slides-1-320.jpg)
![COMPLIANCE
DASHBOARD
Send a monthly report to make your organization aware of all the
happenings in compliance. It will give them better visibility into what
you’re working on, provide the opportunity to ask questions and make
compliance top-of-mind.
Training completed in France
and Germany. Scheduled trips
included Vietnam in October
and Laos in November.
BIG SEVEN ANNUAL GOALS PROGRESS UPDATE
#1 Policies & Procedures
#2 Training
#3 Monitoring
#4 Messaging
Re-draft Anti-Bribery Policy
Perform in-person training in
nine countries, including: two
in Europe and four in Asia
based on the risk assessment
Launch Ethics Helpline
throughout Europe.
New Policy has been drafted,
approved and implemented
throughout the company.
Launch of Ethics Helpline
completed in 18 countries.
Launch awaited in 7 additional
because we needed EU data
protection approval.
Implement new Compliance
section of the public-facing
website.
Draft Compliance Section of
the public-facing website
created. Awaiting final approval
before launching.
#5 Due Diligence
#6 Risk Assessment
#7 Governance
Implement Intermediary
Management System. Draft
procedures for risk analysis and
due diligence.
Intermediary Management Contract
signed and implementation complete.
Roll-out ready to begin.
Complete annual risk assessment.
Bring in outside consulting firm to
review program and benchmark
program against similarly sized
companies in our industry.
Intermediary Management Contract
signed and implementation complete.
Roll-out ready to begin.
Create every-other-month calls
with mini-committee.
Call scheduled for [DATE]
Next full meeting [DATE]](https://image.slidesharecdn.com/convercent-webinar-slides-influence-and-persuasion-160715201103/85/The-Art-Science-of-Influence-and-Persuasion-Webinar-Slides-10-320.jpg)
The Art & Science of Influence and Persuasion Webinar Slides
- 1. THE ART & SCIENCE OF INFLUENCE&PERSUASION [ ] A live webinar Tuesday, July 12, 2016
- 2. HOUSEKEEPING * You will receive a copy of the presentation and recorded version of the webinar via email after the conclusion of the session. * You have joined today’s session listening through your computer’s speaker system by default. This means, if you can hear the music through your computer, you will be able to hear the presentation. * If you would like to call-in using a phone, locate your Audio Pane and select Use Telephone. The dial-in information and access code will then be displayed. * Please type your question(s) and click “Send” in the Questions Pane. At the end of the presentation we will do a Q&A session and take as many questions as we have time for.
- 3. RACHEL GERACE MODERATOR Passionate about creating an exceptional customer experience, developing brand integrity and securing customer loyalty, Rachel has been a core part of the Convercent team since Day One. Now Vice President of Customer Success, Rachel leads with the customer front of mind, and maintains a strong commitment to delivering innovative services and support that anticipate and exceed customer expectations. With 16 years in the technology sector, Rachel has extensive experience in developing high-performing teams offering professional services and support to customers worldwide. Prior to Convercent, Rachel built and directed Rivet Software’s Project Management Office, creating scalable processes for putting technology into customers’ hands. She also served as Director of Customer Support Services and Manager of Client Services for Knowledge Factor, where she collaborated on cost-saving initiatives that resulted in client service efficiencies of up to 70%. Prior to that, as Manager of International Business Development for Space Imaging, Rachel engaged in strategic customer management and was recognized with a corporate award for exceptional leadership. Never afraid of diving into new challenges – literally – Rachel just completed her first Half Ironman, and she sees a full Ironman in her future. Along with endurance sports, Rachel loves cross-country skiing and cooking.
- 4. KRISTY GRANT-HART PANELIST Kristy Grant-Hart is the author of How to be a Wildly Effective Compliance Officer. She is Managing Director of Spark Compliance Consulting and is an adjunct professor at Widener University, Delaware School of Law teaching Global Compliance and Ethics. She's been featured in the Wall Street Journal, Financial Times, Compliance Week, and on the cover of Compliance and Ethics Professional Magazine. Before launching Spark Compliance, Ms. Grant-Hart was the Chief Compliance Officer at United International Pictures, the joint distribution company for Paramount Pictures and Universal Pictures in 65+ countries. Kristy is an American living in London with her British husband Jonathan and her two Californian rescue dogs, Samuel and Mr. Fox. She can be found at: www.ComplianceKristy.com or KristyGH@SparkCompliance.com.
- 5. PANELIST KEITH READ Keith is an award-winning thought leader and expert in compliance, ethics, culture, bribery, supply chain and risk management. He was formerly the Group Director of Compliance and Ethics for BT (British Telecom) with responsibility for compliance, ethics and regulatory risk management, covering 150,000 employees and contractors operating in some 176 countries. He is a past winner of the Compliance Register’s Best Compliance Officer Award, when he also won the Best Compliance Company award; he was subsequently the subject of a full-page Daily Telegraph national press article - ‘Compliance and Science’. Keith is a frequently requested international speaker, drawing on his wide-ranging practical experience of compliance, risk and governance, including the Bribery Act, Anti-Bribery and Corruption and the Modern Slavery Act. His thought-provoking ideas and infectious enthusiasm appeal to diverse compliance, ethics and governance audiences, and readers, worldwide. Keith is based in the UK and has a daughter in London and a son in Sydney. In his free time enjoys watching football (soccer), woodwork and working with anything electrical or mechanical.
- 6. CONTENT REFERENCED Toolkit The Art & Science of Persuasion and Influence > Will be sent via email after session Book How to Be a Wildly Effective Compliance Officer > Purchase via Amazon Book How to Be a Wildly Effective Compliance Officer > Purchase via Amazon Book How to Be a Wildly Effective Compliance Officer > Purchase via Amazon
- 7. WHY ARE WE HERE? * 58 percent of Chief Compliance Officers state they are not sufficently integrated into corporate strategy (Global Corporate Compliance & Ethics Data Survey) * Over 20 percent say they experience insufficient staffing * This is a huge opportunity in the industry for compliance professionals to gain influence and hone the art of persuasion across the organization
- 8. DEALING WITH DIFFICULT DECISIONS * Different business people pose different risks to the compliance officer * Some want advice and counsel * Others have a more corrupt or criminal purpose How does a compliance officer know when to give advice and when to make the final decision? “Compliance told me I could!”
- 9. Is it legal? Is it ethical? Is it against policies? Is it a bad idea?
- 10. COMPLIANCE DASHBOARD Send a monthly report to make your organization aware of all the happenings in compliance. It will give them better visibility into what you’re working on, provide the opportunity to ask questions and make compliance top-of-mind. Training completed in France and Germany. Scheduled trips included Vietnam in October and Laos in November. BIG SEVEN ANNUAL GOALS PROGRESS UPDATE #1 Policies & Procedures #2 Training #3 Monitoring #4 Messaging Re-draft Anti-Bribery Policy Perform in-person training in nine countries, including: two in Europe and four in Asia based on the risk assessment Launch Ethics Helpline throughout Europe. New Policy has been drafted, approved and implemented throughout the company. Launch of Ethics Helpline completed in 18 countries. Launch awaited in 7 additional because we needed EU data protection approval. Implement new Compliance section of the public-facing website. Draft Compliance Section of the public-facing website created. Awaiting final approval before launching. #5 Due Diligence #6 Risk Assessment #7 Governance Implement Intermediary Management System. Draft procedures for risk analysis and due diligence. Intermediary Management Contract signed and implementation complete. Roll-out ready to begin. Complete annual risk assessment. Bring in outside consulting firm to review program and benchmark program against similarly sized companies in our industry. Intermediary Management Contract signed and implementation complete. Roll-out ready to begin. Create every-other-month calls with mini-committee. Call scheduled for [DATE] Next full meeting [DATE]
- 11. Create positive experiences * “What’s in it for me?!” * If you give a positive experience to people they will want to give something in return * For example, change your training tactics such as a print out that usually gets stuffed in a drawer and create a “compliance passport” with value and status to the individual * Make compliance of value and clear reciprocity follows
- 12. Get out from behind the paperwork * Compliance traditionally viewed as out-of-touch * Employees need a basic understanding of the issues while knowing and liking the people involved *Bring the message with you and become the face of compliance * Do this by getting out from under the paperwork and practicing the “managing by walking around” method
- 13. Get the initial messaging right *The Compliance Covenant *Send something out to your employees that clearly lays the ground for why compliance is important *Triggers people to complete their training and not just because it’s a part of a program but because it’s integral to the company *Getting the initial messaging right at the outset and focusing effort on getting people started is more effective than another email chain
- 14. Make compliance exclusive *Tailor training to specific audiences (compliance as marketing) *Making compliance training ‘exclusive’ can be used the same way * For example, a program only aimed at directors but extended to other groups sends a powerful message of inclusion, as does a special program just for managers
- 15. Guiding decisions and actions * People tend to look at those they respect and follow their lead when they are uncertain about a decision or action (i.e. those in authority, work mentors, etc.) * “Keeping up with the Jones’” mentality * Social proof is a powerful tool for driving compliance programs and training *Motivating and de-motivating factors
- 16. Q&A Thank you. Kristy Grant-Hart kristygh@sparkcompliance.com Keith Read keith.read@convercent.com Rachel Gerace rachel.gerace@convercent.com