The Building Block for Business Continuity & Disaster Recovery
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The document discusses the building blocks for business continuity and disaster recovery. It provides guidelines for establishing a successful disaster recovery plan, including identifying critical business processes, determining recovery point and recovery time objectives, understanding the costs of downtime, and matching requirements to appropriate solutions. The case study of AAA Life Insurance focuses on addressing threats of shrinking backup windows and requirements for 24/7 uptime of e-business applications through solutions like high availability replication and off-site disaster recovery services.
The Building Block for Business Continuity & Disaster Recovery
- 1. THE BUILDING BLOCKS FOR BUSINESS CONTINUITY & DISASTER RECOVERY Derrick Smith dsmith@datanat.com (248) 426-0200 Ext. 334
- 2. Randy Wittner, Senior IBM Systems Engineer • Established Business Continuity Environment • Mission Critical IBM Midrange Environment Derrick Smith, Datanational Corporation • Solution Advisor – Business Continuity Team • HA/DR Solution Design GREETINGS & INTRODUCTIONS
- 3. WEBINAR INFORMATION • Please use the Question Text box to submit your questions • 45 Minutes Long • Q/A Discussion All Attendees will be provided with a sample Disaster Recovery Environmental Assessment Form.
- 4. Identify Which Business Processes are Critical to Keep Your Organization Operational • Rank the Applications based on Internal SLA • Evaluate Customer/Supplier SLAs – Rank Accordingly Document the Costs of Not Meeting SLAs • Penalties & Fees • Loss of Revenue • Future Opportunities FIRST STEPS GETTING STARTED 1. 2.
- 5. AAA LIFE’S STRATEGY 1. 2. Focus on the Areas that Drive Revenue • Supporting the Business Needs • IT Works Closely with the Business IBM i Environment – Most Critical • Agent Applications • Printer Cloud • Other Supporting Systems
- 6. Midnight 11:59 pm Failure 3:00 pm • A failure occurs at 3pm • How old is my data? • Did the backups run correctly? This is your Recovery Point RPO Recovery Point Objective RTO Recovery Time Objective 15 hours? 39 hours? • How Long until I fix the problem? • How long until I can restore from tape? • How long until users are back on? This is your Recovery Time Midnight The day before Recovery Point + Recovery Time = your REAL downtime RPO vs RTODETERMINE RPO & RTO REQUIREMENTS
- 7. Unplanned Downtime 80% of unplanned downtime is due to people & process problems Natural Disasters Hardware Failures UNDERSTANDING DOWNTIME & AVAILABILITY Planned Downtime Routine Maintenance to databases, applications, or systems Operating System Upgrades
- 8. AAA LIFE – FOCUS ON DOWNTIME Focused on Natural Disaster • Existing Data Center had Limitations • Fire Protection was a Concern Licensing for High Availability Environment • Temporary Licensing vs Permanent • AAA Life’s Approach 1. 2.
- 9. Know your downtime costs per hour, day, week, etc. Other Expenses Temporary Employees, Equipment rental, overtime costs, extra shipping costs, travel expenses, legal obligations FINANCIAL IMPACT – COST OF DOWNTIME Financial Performance • Revenue Recognition • Cash Flow • Lost Discounts (A/P) • Payment Guarantees • Stock Price Revenue • Direct Loss • Compensatory Payments • Lost Future Revenue • Billing Losses Damaged Reputation • Customers • Suppliers • Financial Markets • Banks • Business Partners Productivity # of employees affected X hours out times X burdened hourly rates
- 10. Shrinking Backup Windows E-business and supply chain processes put significant pressure on backup windows. Global Systems & Computing Access to critical data from anywhere in the world improves collaboration and enables faster, more informed decisions. Such dependence requires continuous access to information and applications; therefore the impact of downtime will be enormous. Considering Server Consolidation Server, storage, and data center consolidation projects drive down IT and application costs, but with fewer points of failure a consolidated environment poses a greater downtime risk. SIGNS THAT DOWNTIME MAY BE A THREAT
- 11. AAA LIFE’S THREATS 1. 2. Shrinking Backup Window • Moved System Backups to HA Target System • EVault Infrastructure E-Business Application Requirements – 24x7 Up-Time • AAA Life Agents • Customer-based Applications
- 12. MATCHING REQUIREMENTS WITH SOLUTIONS TAPE SAN TO SAN REPLICATION NEW CLOUD VENDORS DE-DUPLICATION APPLIANCES STORAGE CLOUDS
- 13. AAA LIFE – SOLUTION COMPONENTS HA – Real-time Replication for Critical Applications • Remote Journaling for IBM i (iTera HA) • EVault Backups on Target Side for IBM i Off-Site Disaster Recovery Services • RTO – 24 hours • Restore from Disk to Disk Backup 1. 2.
- 14. 5 GUIDELINES FOR DISASTER RECOVERY SUCCESS
Editor's Notes
- #6: Transition to Randy – “So Randy, how did you guys determine the critical processes…” Focus on bringing in revenue IBM environment is most critical Agent applications Printer Cloud
- #9: Transition to Randy – “Randy, what were the failures you were most focused on…” Focused on natural disaster Existing data center had some limitations in terms of fire protection For HA, have the ability Licenses for HA Server is a concern and customers need to be aware; some vendors only provide twice a year.
- #12: Transition to Randy – “Randy, how did you know that it was time to put something in place….” Shrinking backup window for AAA Life; Randy to mention why he moved backups to target system. E-business applications required 24x7 up-time for customers and AAA agents
- #13: Transition to Randy – “Randy, what considerations did you have when evaluating requirements and solutions….” What you were looking for in a vendor? Talk about iTera and Evault – need Derrick’s help for a few plugs on Evault Why iTera – Remote journals – bigger faster, had virtual swaps
- #15: Randy – What you learned to be successful? What you require vs affordability?