The Cornerstones of Oracle Retail Strategy
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The document outlines Oracle's retail strategy, emphasizing the importance of empowered commerce for both retailers and consumers, and introduces version 16 (v16) of Oracle's retail systems. It discusses industry trends such as the rise of ecommerce in Latin America and the integration of mobile and cloud solutions to enhance retail operations. v16 aims to simplify retail processes, improve user experiences, and leverage data for better decision-making across the supply chain.
The Cornerstones of Oracle Retail Strategy
- 1. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. The Cornerstones of Oracle Retail Strategy 1
- 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
- 3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Agenda • Empowered Commerce • Industry Trends • Introducing V16 • Q&A
- 4. Empowered Commerce speaks to both the Retailer and the Consumer: it simultaneously enables consumers to shop how, when and where they want – and enables retailers to engage consumers and drive them to desired resolution without sacrificing profits.
- 5. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | THE POWER THE MONEY AND MILLENIALS BOOMERS AND=
- 6. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 6 Retail is Rapidly Changing By 2020, 80% of the world population will own a smartphone Cross-channel retail sales will reach $1.8 Trillion by 2017 (Forrester) Mobile will play a bigger role in click & collect initiatives IoT in retail is predicted to have an economic impact of $410 billion to $1.2 trillion per year by 2025 (McKinsey) Social will grow as the part of the retail (Omni Channel) mix IT Retail Spend 2016 - 26% of the software spend will be on cloud solutions (60% of eCommerce, 53% of BI/Analytics)
- 7. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 7 Brands that make it a priority to be there as and when consumers need, offer services at the touch of a button, and reduce waiting times to zero (or as close as humanly possible!) will be rewarded with love and attention. Retail Trends in LAD In 2018, 139.3 million people in Latin America are expected to buy goods and services online, a dramatic increase from 84.7 million in 2013 Smartphone - 22.2% year-over-year improvement - will reach 245.6 million by 2019 - 84% from Argentina, Brazil, Chile, Colombia, Mexico and Peru Big News Year for eCommerce • The online retail markets of Brazil, Argentina & Mexico will more than double by 2019. • Amazon’s entry into Mexico has shone the spotlight on the region’s fastest growing market. • Brazil’s economic instability has tempered eCommerce growth • Argentina favorable regulatory changes are ahead Way of Living in Latin America is Changing: • 90% of Brazil and the rest of the Southern Cone's (Argentina, Chile and Uruguay) population will live in cities by 2020. • By 2050, 89% of all Latin Americans will be urban- dwellers.
- 8. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Retail 8 • Continued Financial Pressure – Both Margins and Operating Expense • Global Expansion Challenges • Agility – The Need for Speed – Protection from Disruption/New Market Entrants • Elevate Customer Experiences • Brand Equivalency Across Channels
- 10. The Cornerstones of Oracle Retail Strategy 10 Our strategy is to simple, Empower Retailers to deliver the user experience associates expect and consumers demand, with a focus on 5 Key Cornerstones. V16 delivers on the vision to allow retailers to better anticipate demand, simplify their operations, and inspire engagement.
- 11. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 11 V16 Oracle Retail Enterprise Maximize Productivity through Streamlined Processes Increase Flexibility Empowering People & Processes to Work Better Together Transform User Experiences and Inspire Associates to Work the Way We Live Enhance the Experience Away from the Register through Modern Retailing Simplify IT Landscape, Giving Users Greater Control and Allowing IT to focus on Innovation
- 12. 12 V16 Release Statistics Customers provided input into V16 Release 100,000 Days R&D Investment >10>200 New Cloud Services introduced in V1610 Trusted System Integrator Partnerships leveraged throughout the project
- 13. The Cornerstones of Oracle Retail Strategy 13Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
- 14. Oracle Cloud Applications The Strategic Plan 14Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | …of the new applications we create will run in the cloud …of our customers will deploy in the cloud 100% …customers migrate in phases, cloud and on-premises apps will coexistIF WHEN …will continue investment in on-premises …will develop a complete portfolio to enable self-determined customer migration
- 15. Oracle Cloud A Complete Cloud for Your Entire Business 15Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Data-as-a-Service Platform-as-a-Service Infrastructure-as-a-Service Software-as-a-Service
- 16. Oracle Confidential – Internal/Restricted/Highly Restricted Next Generation Planning UX • Driving Increased Employee Productivity, Faster Response Time to Exceptions, and Streamlined Planning through: • Modern & Intuitive User Experience • Dashboard Focused Processes • Mobile Enabled Out-of-the-Box • Focused Fit for Purpose Cloud Services • Real-Time Dynamic Data Updates
- 17. Oracle Confidential – Internal/Restricted/Highly Restricted • SaaS-based Cloud Offering • Creation of Localized, Customer Targeted Assortments • Cluster Locations Based on Performance & Store Attributes • Reconciliation w/ Upstream Merchandise Financial Plans • Plan in Multiple Currencies & Languages • Streamlined Processes Enabled Through Embedded Science & Automation • Exception-Based Retailing Introducing Assortment Services Assortment Planning & Item Planning Capabilities
- 18. 18Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | What is it? A format integration structure, BDI is the Oracle Retail Enterprise Integration Infrastructure solution designed to address the complexities of the movement of bulk data between Oracle Retail and 3rd Party solutions. How does it work? – Leverages the same tech stack as the Oracle Retail applications it services - so it is covered by the same tech licensing – BDI moves data via services, not files. – On-Premise, Cloud, Hybrid Cloud – Focus is now on sending or receiving localized data. Why BDI? – Efficient management of large volume bulk data movement (Premise & Cloud) – Supports multiple bulk data end-points – Increases IT productivity BDI Bulk Data Integration - NEW V16
- 19. The Cornerstones of Oracle Retail Strategy 19Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
- 20. 20 Mobility: Converged Experiences Tablet Optimized Release Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Xstore Point-of-Service Xstore Point-of-Service TABLET HANDHELD TRADITIONAL PORTABLE Xstore Mobile Tablet Xstore Mobile Handheld Work the Way we Live TRADITIONAL PORTABLE
- 21. Merchandising Mobile • Modern UX • Supplements the desktop, rather than recreating all functions • Designed for the phone, but optimized to work on any device • Focused on the manager role, but able to support other users – Approval of existing orders and transfers – Email capabilities for communication amongst team • Consistent terminology and functionality with applications (e.g. validation rules) • Complements existing Allocation, Sales Audit and Invoice Matching mobile apps Confidential - Restricted 21
- 22. The Cornerstones of Oracle Retail Strategy 22Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
- 23. • Empowering the sales associate to deliver the retailer's brand promise with simple, consistent processes. • Effecting the in-store Commerce Anywhere order execution. • Blurring the line between the shopping and purchasing experience. • Providing configurations and foundations in support for domestic and multi-national retailers. 23 Converged Commerce Unified Experiences, Consistent Views, Common Execution
- 24. Out of the Box’ Integration of Customer Segments from Advanced Clustering Cloud Service to Oracle Retail Customer Engagement Cloud Service Gain bottom-up insights from Data Mining Science, Develop Segments based on attributes driving purchase behavior and identify opportunities! Customer Segmentation Science Driven Results Enriching Your Downstream Actions
- 25. Brand Compliance V16 Mobile micro app platform for full supply chain collaboration and transparency Better Together Across the Supply Chain Network • Enabling users to better anticipate needs outside the current supply chain • Evaluating the impact of inventory movement to make profitable and informed decisions • Elevate Brand Image
- 26. The Cornerstones of Oracle Retail Strategy 26Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
- 27. Planning and Optimization Other Systems Mobile Apps Core User Interface Business Analytics Transforming the User Experience Merchandise Operations Management Confidential - Restricted 27
- 28. Merchandising Modernization Operational Insights Confidential - Restricted 28 In-Context Launch Action taken from dashboard reports to “launch” into a solution’s screen passing parameters in a specific format Contextual BI Reports displayed that dynamically refresh when certain actions (called contextual events) are performed on the task flow Notifications Notify authenticated users within the application when business events occur; example PO not approved Dashboard Role-based; displayed to the user upon opening the application; highlights actionable or frequently monitored activities
- 29. Persona Details • Manages inventory levels across locations • Key responsibilities: – Monitoring stock variance to plan – Creating adjustments to open orders or replenishment settings • Dashboard highlights – Monitoring forecasted sales to forecasted inventory – Resolving purchase order issues which may prevent timely shipping or receiving Benefits • Shortens order approval process by 60% or more • Eliminates need to build custom reports to monitor ordering exceptions • Shortens steps for closing overdue orders from 10 to 1 • Proactively looks for forecasted inventory shortfall • Provides single-step resolutions – Canceling orders – Creating orders or transfers – Re-allocation Ivan, Inventory Analyst 29Confidential - Restricted Inventory Analyst Dashboard
- 30. Persona Details • Focuses on managing sales and margin performance to plan • Key responsibilities: – Monitoring open to buy – Approving purchase orders approval • Dashboard highlights – Monitoring shipments for potential impacts on OTB – Highlighting orders awaiting their approval Benefits • Provides snapshot view of today’s top 10 selling items • Proactively monitors order shipment accuracy • Provides single step resolutions for – Updating PO Dates – Canceling Orders • Allows for approval of multiple orders in one action • Provides graphical view of buying budget and spend by period Benny, Buyer Buyer Dashboard 30Confidential - Restricted
- 31. Persona Details • Resolves inventory discrepancies and manages stock counts at the corporate level • Key responsibilities – Ensuring transfers and RTVs closed – Ensuring stock counts are reconciled and processed • Dashboard focused on – Timely closing of transfers, allocations, and RTVs – Timely processing of stock counts Benefits • Reduces time searching for stock count exceptions from 5 clicks to zero • Eliminates the need to build custom reporting to monitor for negative inventory • Allows for approval of multiple transfers in one action • Provides suggested actions for resolving – Inventory in inactive/discontinued locations – Items unintentionally ranged to a location 31Confidential - Restricted Connor, Corporate Inventory Control Analyst Inventory Control Analyst Dashboard
- 32. Persona Details • Focuses on inventory valuation and stock ledger accuracy • Key responsibilities – Reviewing and approving the value of a physical inventory – Resolving inventory valuation discrepancies prior to month end • Dashboard focused on – WAC and/or CMO variances outside of an expected tolerance – Monitoring late posted transactions from previous month – Addressing variances in inventory valuation based on counts Benefits • Highlights financial anomalies in inventory valuation prior to month close • Proactively manage WAC variances to ensure inventory valuation accuracy • Allows for stock count value variance to be accepted in a single action • Proactively monitor and update budgeted shrink and CMO based on business trends Fatima, Finance Analyst 32Confidential - Restricted Finance Analyst Dashboard
- 33. Persona Details • Maintains standards and accuracy of foundation and item data • Key responsibilities – Maintaining cross-enterprise attribution – Ensuring completeness of item data • Dashboard focused on – Timeliness and completeness of item setup Benefits • Monitors for specific attributes required by department – Highlights overall completeness of the item – Tracks required attributes even after item approval – Single click to take action from the report Stu, Data Steward 33Confidential - Restricted Data Steward Dashboard
- 34. 34 Measurable Benefits Increase in Productivity through more streamlined integrated processes Reduction in Invoice Matching Time (from 40 steps across 10 SKU’s to a SINGLE step) Reduction in Item Set-Up Status Screens 5 to 0 Clicks per active Stock Count Exceptions Number of Custom Reports Needed to Monitor Negative Inventory Status Reduction in PO Approval Process 80% 90% 60% 80% 0 0
- 35. The Cornerstones of Oracle Retail Strategy 35Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
- 36. Leverage Technology & Scale 36Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 19 Data Centers serving 195+ Countries 600… SaaS cloud applications 15+ years Managing Enterprise Cloud More than 75% of Fortune 100 companies run Oracle Cloud 19 of 20 Top Cloud Providers Run on Oracle 70M+ users/day 33B+ transactions/day 24+ Cloud Platform Services 9M+ Developers Worldwide
- 37. The Cornerstones of Oracle Retail Strategy 37