The end of the IT department
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The document outlines the agenda and key developments of the IT department within a company, detailing its journey from a startup phase to acquisition by Total. It emphasizes the role of IT in customer care, automation, and project management while highlighting the structure of product squads and tribes for operational efficiency. The overall strategy focuses on digitalization, customer knowledge, and agile methodologies for improved service delivery.
The end of the IT department
- 1. THE END OF THE IT DEPARTMENT
- 2. AGENDA GRP / GAS / MARKETING B2C – LTP 2018 – April 12th 2018 - Review L. Vivier 2 ● The Company ● The Journey versus The Book ● The Learning
- 3. FROM LAMPIRIS TO TOTAL 3 3 2003-2009 Start up phase 2009-2012 Strong growth 2013-2016 Capital increase 2016- today Acquisition by Total
- 4. International Power & Gas SupplyDigitalization & Customer Knowledge Downstream Upstream
- 8. 8
- 10. 10 THE BUSINESS
- 11. 11
- 12. 12 IT as a Customer Care Department Chapter 3
- 13. CUSTOMER ACTIVATIONNETWORK BILLING IT OPERATIONS PMO ARCHITECTURE
- 14. 14 104 Projects + Smaller increments 255 sprints 506 deployments 4/day KEY FIGURES 2017
- 15. Titre de la Présentation – Lieu et Pays – Date Jour Mois Année 15 10% rollback
- 16. 16 Project = Cross-Functional Team
- 17. SCALING
- 22. ● They think it ● We build it ● They run it Business Developers OPS Think Build Run P R O J E C T
- 27. IQ
- 28. AQ | PCA Analysis AQ
- 29. 29
- 30. projects products a ‘thing’ that serves the customer
- 32. Product squads • We think It • We build It • We run It PRODUCT Product Team Think Build Run
- 33. MARKETING AUTOMATION SALES AUTOMATION SUPPLY AUTOMATION FINANCE AUTOMATION PMO - PROJECTS CARE AUTOMATION Product squads sit in tribes DEVOPS SUPPORT move part of business people into IT Product but still quite technical hapter 4
- 34. MARKETING AUTOMATION SALES AUTOMATION SUPPLY AUTOMATION FINANCE AUTOMATION PMO - PROJECTS CARE AUTOMATION Product squads sit in tribes DEVOPS SUPPORT Product but still quite technical
- 35. Tribe Lead Tribe Care Automation Avatar designed by Sapann-Design / Freepik Squad Self Care Squad Mobility Squad Care View Squad Case Mgt Squad Lead Sol. Owner Front Dev. Back Dev OPS QA QA QA QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA Tribe Architect
- 36. Tribe Lead Tribe Care Automation Avatar designed by Sapann-Design / Freepik Squad Lead Sol. Owner Front Dev. Back Dev OPS QA QA QA QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA Squad Lead Sol. Owner Front Dev. Back Dev OPS QA API Chapter Squad Self Care Squad Mobility Squad Care View Squad Case Mgt
- 37. Tribe Care Automation Q A Q A Q A Q A Q A Q A Q A Tribe Marketing Automation Tribe Finance Automation GDPR Guild
- 39. Tribe Lead (Tribe) BE Business Avatar designed by Sapann-Design / Freepik Squad Digital Squad Assets Squad Content Squad Lead Sol. Owner QA QA QA Squad Lead Sol. Owner Squad Lead Sol. Owner Squad Lead Sol. Owner Squad Brand/Research BUSINESS UNIT
- 40. Tribe Care Automation Q A Q A Q A Q A Q A Q A Q A Tribe Marketing Automation Tribe Sales Automation Digital Guild Tribe BU BE Business Q A Q A TIGER TEAM
- 41. 41
- 42. Good we have product squads ….. ….. with good business interactions BUT still IT flavored ….. …. and still with semi silo minded businesses.
- 43. MARKETING AUTOMATION SALES AUTOMATION SUPPLY AUTOMATION FINANCE AUTOMATION PMO - PROJECTS CARE AUTOMATION Product squads sit in tribes DEVOPS SUPPORT Product but still quite technical Chapter 5
- 44. MARKETING AUTOMATION SALES AUTOMATION SUPPLY AUTOMATION FINANCE AUTOMATION PMO - PROJECTS CARE AUTOMATION Product squads sit in tribes DEVOPS SUPPORT Phase 5
- 45. MARKETING AUTOMATION SALES AUTOMATION SUPPLY AUTOMATION FINANCE AUTOMATION PMO - PROJECTS CARE AUTOMATION Product squads sit in tribes DEVOPS SUPPORT Phase 5 one - stop shopping all knowledge to think - build- run - partner on a single product
- 46. Total GRP Marketing B2C IT Strategy Next Step
- 47. 47
- 48. 48 Care Automation Marketing Automation Trading MDM/BI Sales Automation Ledger Billing Automation Inventory CU program BILLING RELEASE TRAIN MARKETING RELEASE TRAIN CARE RELEASE TRAIN • @THE SERVICE of ALL BU’s • SCALE OF ECONOMY • AGILE POWERED • NETWORK OF TRUST • INCLUSIVE: SYSTEMS+PROCESS • REPEATABILITY A NETWORK OF EUROPEAN CAPABILITY CENTERS
- 49. Titre de la Présentation – Lieu et Pays – Date Jour Mois Année 49 A Core Product BU Specifics
- 50. 50 also this train left the station
- 51. 51 THE LEARNING
- 52. 52