THE IMPERATIVE TO BUILD A RESILIENT AND AGILE ORGANIZATION—ONE MINDSET AT A TIME
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The document outlines details for a webinar presentation on e-learning myths led by Neha Gupta, CEO of True Office Learning, including how to access audio, submit questions, and download handouts. Key topics discussed include the misconceptions around adaptive learning, data insights, micro-learning, and visual effectiveness in training methodologies. It emphasizes the need for engaging, personalized training aligned with business outcomes while providing statistics on current learning and development challenges.
THE IMPERATIVE TO BUILD A RESILIENT AND AGILE ORGANIZATION—ONE MINDSET AT A TIME
- 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
- 2. #CLOwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – The audio will stream through your headphones or computer speakers. – Also check your computer’s volume for external speakers or headsets.
- 3. #CLOwebinar Ques%ons and Handouts You can submit ques%ons by clicking on this icon here. You can download a PDF of the slide deck by clicking here.
- 4. #CLOwebinar 1. May I receive a copy of the slides? YES! Click on the handouts located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the follow up email. Frequently Asked Ques%ons
- 5. ©2018 True Office Learning, Inc. Busting E-Learning Myths Separa8ng Effec8ve Training From Trends June 20, 2018
- 6. Introduction Neha Gupta | Chief Executive Officer, True Office Learning Neha is responsible for True Office Learning’s product and technology vision, strategy and growth. Prior to her role as CEO, Neha served as Senior Director of Learning Solu8ons & Strategic Ini8a8ves at NYSE Governance Services, leading all product strategy and development ini8a8ves for the business. Neha has also served as Ci8group’s Chief of Staff for the Ins8tu8onal Clients Group Technology organiza8on, repor8ng directly to the CIO. In her 8me with Ci8group, Neha led a number of strategic change management efforts involving cri8cal, mul8-‐million dollar ini8a8ves across industries. Neha holds an MBA in Management and Business Strategy from Rutgers Business School and a BE in Computers and Electrical Engineering from the Honors College of Engineering at Rutgers. 6
- 7. Buzzwords vs. Meaningful Technology Capabilities
- 8. Myth 1: Personalization = Adaptive Learning PSEUDO-‐ADAPTIVE • Personalized Learning • Branching Scenarios • Opt-‐Out Quiz / Quiz banks • Helpful, but doesn’t take performance into account • Realize only 30-‐50% of the benefits ADAPTIVE TECHNOLOGY • Standalone Adap8ve Learning or Adap8ve Ecosystem • Minimizes learner fa8gue • Shortens 8me required for training • Helps individual learners improve in weaker areas • Drives greater behavioral change TREND: More solu8ons claim to offer “adap8ve learning” experiences. Adap%ve Sequence: Tools with adap8ve sequences have a lot going on behind the scenes. These tools are con8nuously collec8ng and analyzing student data to automa8cally change what a student sees next; Adap%ve Assessment: The key to understanding adap8ve assessment is to remember that these tools change the ques8ons a student sees based on his or her response to the previous ques8on. Adap%ve Content: When a student gets something wrong, tools with adap8ve content respond with feedback that’s based on that student's specific mistake. The tools provide materials to review the relevant skill. CONTENT SEQUENCE ASSESSMENT 8
- 9. Optimizing learning with Adaptive Technology 9
- 10. Myth 2: Data = Insight DATA INSIGHT TREND: LMS and training systems produce more data through xAPI and other means Comple8on Stats Pass Rate Quiz Scores Ac8vity by Week Ac8vity by Loca8on Time Spent Mobile vs. Tablet Poll Results Confidence Survey What are these metrics telling you? What ac8onable intelligence should tell you: 10
- 11. PRESCRIPTIVE PREDICTIVE DIAGNOSTIC DESCRIPTIVE VALUE COMPLEXITY What do I need to do? What’s likely to happen? Why is it happening? What’s happening in my business? PRESCRIPTIVE PREDICTIVE DIAGNOSTIC DESCRIPTIVE 11 TYPES OF DATA Myth 2: Data = Insight
- 12. Myth 3: Micro Bursts = Learning EXPEDIENCY • Highly effec8ve for reinforcement or short term goals • Shorter format makes consump8on easier • Reten8on of focused bursts higher • Gaining momentum as preferred method of training for 8me-‐starved employees PRACTICALITY • Fragmenta8on and lack of cogni8ve synthesis • Insufficient research to know whether it is an effec8ve strategy for reaching long-‐term goals • Elevated program management costs • Learner confusion and lack of agency to cover topic thoroughly in one sijng TREND: As aken8on spans fade, the shorter the training, the easier it is to absorb. 12 “It’s Engaging” “It Works” “It’s Casual” The Micro-‐Learning Percep8on
- 13. Building deep- set knowledge 13
- 14. Myth 4: Better Looking = More Effective VISUAL STIMULATION • Output is short-‐lived, doesn’t further goal to make effec8ve choices • Can some8mes limit learner agency (ex. Video) • High cost to create, maintain and personalize, especially for a global audience • Novelty can wear off quickly, resul8ng in large investment with minimal return TREND: Flashier solu8ons are more effec8ve -‐ anima8ons and strong visuals are key for effec8ve learning. COGNITIVE VALUE • Learning Logic is paramount – solve the real employee pain point • Drive behaviors, not just interest • Engage the analy8cal parts of the brain, not just the visual cortex • Innovate “inside the box” – support the 100% learner popula8on • Don’t compromise measurement 14 CAUSATION C A U S A T I O N =CAUSATION C O R R E L A T I O N
- 15. Myth 5: Sentiment = Performance FILLING THE DATA GAPS • Trying to make up for the gaps in quiz-‐based assessment • Elimina8ng response bias is difficult TREND: Assessing learner confidence as a measure of preparedness and training efficacy 15 88.69% 10.61% 0.64% Highly Confident Moderately Confident Not Confident Row labels User ID count Highly Confident 16% Moderately Confident 12% Not Confident 20% TOTAL 15% Percentage of employees who are unable to make the effective decision as seen through behavioral analytics: Scenario 1: Socializing with clients and prospects Row labels User ID count Highly Confident 18% Moderately Confident 17% Not Confident 28% TOTAL 18% Scenario 2: Buying public stock of a compe8tor Row labels User ID count Highly Confident 15% Moderately Confident 15% Not Confident 13% TOTAL 15% Scenario 3: Interac8ng with vendors
- 17. The Learning Challenge • Modern learners engage through a variety of sources and devices, but instructor-‐led classes are s8ll the #1 method for training.1 • Employees spend an average of 33 hours per year on training.2 • 46% of companies have trouble gejng employees to make 8me for L&D.1 • 49% of companies have a limited L&D budget.1 • Less than 25% would recommend their L&D program to peers.1 • $1,252 spent per employee on direct learning.2 • 55% of companies don’t have the 8me or staff to measure at Kirkpatrick levels.3 17 • Only 6% of companies truly measure all types of learning with an eye on business results.3 • 52% use a post-‐training quiz to measure effec8veness. • Less than 50% of companies have the in-‐ house skills to analyze learning data. 3 • 66% run analy8cs on no more than half their learning programs. 3 • 60% share their analysis with business leaders. 3 M O D E R N L E A R N E R S W A N T M O D E R N L E A R N I N G D E L I V E R A P E R S O N A L I Z E D E X P E R I E N C E G E T A C T I O N A B L E I N T E L L I G E N C E 1 LinkedIn Learning: 2017 Workplace Learning Report 2 eLearning Industry: Organiza8onal Trends in Learning & Development 3 Brandon Hall: 2017 Learning Analy8cs Study Bridging the gap between enterprises and their learners
- 18. Technology that connects learning to learners 18 „ Training specific to the needs of the popula8on, industry and business. „ Tie learning objec8ves to desired outcomes/behavior changes by crea8ng situa8onal assessment that tests knowledge applica8on rather than reading comprehension. „ Courses that engage the learner, transfer knowledge and drive behavioral change while genera8ng meaningful analy8cs for the business. „ Learn-‐by-‐doing with s8mula8ng, memorable and true-‐to-‐life content and scenarios that increase long term knowledge reten8on by 15-‐20%. 2 „ Technology-‐enabled learning engagement and interac8vity yield higher knowledge acquisi8on.1 „ Use adult learning principles to create engaging courses that capture aken8on and help retain new knowledge or skills. „ Our analy8cs data shows: • Total seat 8me for rollouts reduced by 15-‐20% through adap8ve learning logic. 3 • On average 40-‐50% of the popula8on saves 10-‐15 min. on the same content. 3 • The 8me saved directly yields financial value and produc8vity to the business. Adap8ve learning technology yields… B E T T E R A L I G N M E N T T O B U S I N E S S O B J E C T I V E S M O D E R N L E A R N I N G E X P E R I E N C E S M E T R I C S T H A T G E T A T T E N T I O N 1 Impact of Interac8ve Learning on Knowledge Reten8on 2 Ac8ve Learning to Improve Long Term Knowledge Reten8on 3 Results based on analysis of An8-‐Corrup8on, Conflicts of Interest and Workplace Harassment courses
- 19. Behavioral Analytics: Beyond Metrics 19 Behavior intelligence that goes far beyond LMS data • Analyze real-‐8me aggregate performance to quickly iden8fy knowledge gaps • Benchmark performance internally and compare trends for various segments of your organiza8on to demonstrate training effec8veness • Strengthen knowledge gaps, drive business outcomes, and quan8ta8vely inform future program design
- 20. Thank you Neha Gupta | Chief Executive Officer True Office Learning neha.gupta@trueoffice.com
- 21. #CLOwebinar Register for the next webinar! The Road Map and Rollercoaster of People, Purpose and Process Wednesday, July 18, 2018 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars