The Internal And External And Media Relations...

The Internal And External And Media Relations...
Business operations and processes are constantly changing and are nowadays an essential element in
any company structure. Business processes are sequences of interrelated activities that are carried
out routinely in organisation (Kock et al, 2008) and exist to manage, understand and coordinate the
activities of the company. The objective of this analysis report is to assess and review the
internal/external and media relations communication business processes within John Holland Pty
Ltd (JH). These support processes will be mapped using cross functioning and relationship mapping.
The report will also analyse the following process measures; Tightness and dependence Bottlenecks
Service blueprinting, Line of visibility Quality and Speed of delivery External communications will
be further analysed to identify key issues with recommendations to correct any inadequacies. The
report will then conclude with suggestion on ways to improve John Holland's communications
processes. JH is one of Australia's leading engineering, contracting and service providers to the
infrastructure, energy, resources and transport services sectors. The business is driven by a
collaborative approach to project delivery in Australia and internationally. One of JH's strategic
goals is to create and foster a high performance environment within its operational process. The
objective is to foster a culture where information is shared and effectively communicated within a
timely manner,
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Technical Program Management Essay
Technical Program Manager with progressive 10+ years' experience delivering large–scale software
engineering projects in challenging, fast–paced agile environment with demonstrated leadership,
strategic thinking, technical, services, communications, strategic, tactical program / project
management, collaborations, negotiations, organizational, customer engagement and training skills..
Managed PlayStation Network's data platform engineering software development and operations
program including release schedule, change control, risk management and overall program health;
maintaining documentation, artifacts and project best practices.
Technology & Tools Experience: Micro–services, Data Access Library, Oracle 11g, Oracle–Exadata
– ... Show more content on Helpwriting.net ...
Develop program health KPIs and present it to senior managers and directors.
Active member of WITZ–women in technology, device and data platform – social groups.
Promoted from Program Manager / Scrum Master to Technical Program Manager within 18 months.
Received three core value awards for exceptional performance of ownership, integrity and
professionalism.
Program Manager / Scrum master, Platform Engineering (June'12 –Feb'14) PlayStation Network,
San Diego, CA
Drove improvements in terabyte (TB) worth of high operational overhead database processes; e.g.
'Customer behavior dataset'; defining policies for data archiving as well as data migrating from hot
to cold data storage', which resulted reduction in operational cost by 35%.
Lead a database QA automation program including defect triage, release readiness process, which
helped reduction in testing and release cycle from 8 weeks to 4 weeks.
Successfully migrated OLTP database software development / operations, EDW development /
operations and Reporting projects from Waterfall to Scrum within 6–12 months which improved
overall product delivery including defect management.
Implemented and managed scrum process; by product backlog grooming, prioritization, identify
LOE, sprint planning, facilitate stand up, retrospective, participate in scrum of scrum with 3
business units (global payments, fraud and tax for ecommerce platform) and

Business Process Description Is A Map
V. APPROACH TO BPMN Business process description is a map that helps us to navigate through
our business activities. Using a map for navigation is quite normal in many activities, e.g., it is a
must when we need to move something or be moved ourselves from one place to another. We have
different maps for navigating in the physical space, marine maps, road maps, hiking maps, etc. The
choice of a map depends on what we want to move, where and by what means. If we travel by car
we need a road map, if we travel on foot in a mountain area, we need a hiking map. What is more,
we may need several different types of maps, in case of emergency. For example, a simplified road
map that shows how to get from one point to another will not help if we make a wrong turn
somewhere on the way. We will need a detailed road map to get back to our initial course. Identify
applicable sponsor/s here. If no sponsors, delete this text box (sponsors). VI. APPROACH TO
CHOOSE BPMN If an organization is functionally structured and processes are not identified, it is
suitable to use input/output view (for example, IDEF0), or agent–related view (for example, RAD).
Input/output view suit mostly organizations that have formal ways of internal communications via
some objects, like documents, files, etc. Then the processes can be discovered by following the
movement of these objects inside the organization. Agent–related view suit mostly organizations
that strictly define responsibilities for each

The Complexity Of A Manufacturing Business
Part 1
Q: The video overview suggests the considerable complexity in PT Sails manufacturing. Do you
think the complexity of a manufacturing business is less for a small business than a large one?
Explain why or why not?
Answer: No, I do not think the complexity of a manufacturing business is less for a small business
than a large one. Because a large manufacturing business has a more standardized and formalized
rules, business process which can break down into many pieces. Large manufacturing businesses
can also become departmentalized which would make each work process more accurate and easier.
The most important reason is that a large manufacturing business could build and afford for a
relatively perfect information system compared to small manufacturing businesses. Information
system is a system which is composed of five components (hardware, software, data, process,
people) that interact to produce and interpret information (www.wikipedia.com). From the video, we
can see that Port Townsend does not have a formal and complete information system rather than just
saving customer and product information in paper documents. Actually, it is usually very expensive
for a small business to build a complete information system so that some small business even do not
have an information system (Cost Benefit Analysis of Information System, PG Sassonell, 1988). But
having an information system can simplify and facilitate many business process with accuracy, and
the cost of data

Essay on implementation ERP
1. What are the current challenges facing Bombardier?
They faced challenges from acquiring many companies because during the acquisitions Bombardier
inherited the data, processes and systems of each company which created inefficiencies. Systems
didn't communicate with each other resulting in low inventory turns and price inconsistency. This
was not productive for Bombardier and was time consuming for the employees. The biggest
problem was the low visibility of inventory and the lack of communication between systems.
Bombardier had now a global presence but was not organized to maintain growth without changing
the vision and processes. Another challenge is resistance to change, this factor can have a huge
impact on the new vision and ... Show more content on Helpwriting.net ...
The replacement of software and working with IT and consultants may be a very challenging task,
you can have multiple surprises. Management must be ready and willing to adapt to all changes in
the processes. The data conversion can be a complex process and must be done one way for every
location in order to be able to achieve efficiency in globalization. There are also risks of errors
associated with the data entry.
4. What are the benefits expected from integration?
Increase revenue and growth. One of the biggest benefits is reduction in inventory and personnel
cost due to integrated systems. Improving the competitive environment with better information
visibility. This will help employees and managers make decisions faster. Improve operational
efficiency with better business processes that focusses on organizational goals. Is less time
consuming for employees by using EDI systems to exchange data within divisions and suppliers.
This will add value for it will be in real time, you will be able to see the inventory in all locations.
The data information can be used to negotiate agreements and contracts with suppliers to reduce
costs. Also organize the deliveries by location in order to maximize logistics associated with the
orders.
5. What were the strong points in the implementation process for the Mirabel roll–out?
This would allow to see what points had to be re–worked in order to achieve the goals of

Difference Between Internal And External Crowdsourcing
According to several scholars (including Villarroel and Reis, 2010; Boudreau and Lakhani, 2013;
Carlson and Wilmot, 2006; Chesbrough, 2006a, 2006b; Byren, 2013; Yap, 2012; Howe, 2006, 2009;
Brabham, 2008b, 2009, 2013), the main difference between internal and external crowdsourcing can
be summarized as follows: i) the internal crowd (employees) is known to the firm; ii) the crowd can
be all employees of the firm, a subsidiary of the firm, or may also include partners and suppliers; iii)
the crowd is specifically used for problem solving or aggregating ideas for innovation purposes; and
iv) the crowd may also be anyone with internet or mobile remote access capable of participating in a
crowdsourcing contest and vote on the ideas of others.
Internal crowdsourcing is easier to implement in companies where social media acceptance is high
(Yap, 2012); crowdsourcing attempts within companies don't measure up to the external crowd
(Boudreau and Lakhani, 2013). Crowdsourcing forms such as idea marketplaces and idea jams lack
the capabilities and fall short to the external crowd 's full capacity. Boudreau and Lakhani (2013)
believes employees are discouraged from seeking challenges; Yap (2012) says that internal
crowdsourcing unveil innovations from employees which otherwise would not be captured. Carlson
and Wilmot (2006) emphasizes that every employee does in fact has the ability to innovate, and
must do so for their company to stay competitive. The desire for deeper exploration of

Erp As A Potential Solution For The Organization
ERP as a potential solution for the organization Abstract ERP has become a potential solution which
the companies are aiming for to improve their business process performances. There are various
challenges that are encountered by the organizations in terms of people, process and systems
oriented issues in the usage of disparate systems. In aim of increasing their business operations, the
companies are eying at ERP as potential solutions. In this research paper the focus is upon
understanding how ERP can be resourceful and few case outlooks has been discussed on the
successful implementation and the potential benefits the organizations could gain. Table of Contents
Abstract 1 Table of Contents 1 1.0 Introduction 2 2.0 Issues with the ... Show more content on
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(Carton, Frederic Adam, & David Sammon, 2008) In such scenario, the interdependency between
people, process and systems becomes very important and if the staff are not updating the system
effectively or retrieving data from one system and uploading it to the other systems is very much
reliant on the people, and the process if not adapted effectively could lead to so many confusions
with the data prevailing in the systems. Also when so many processes are people oriented rather than
process and system oriented, the chances of human errors are very high. (ICMR, 2002) People
oriented issues are pretty high in terms of using the different systems for various functions. Until the
people who are engaged in the job is committed and has structured coordination between them, it
might be very difficult for the organization to have a synchronized system. (ICMR, 2002) When we
look in to the process oriented issues, there are challenges like, the process of implementation has to
be very effective and if the companies do not have strong process or if the processes are not
implemented effectively, then it doubles the issues for the organization in having productive
outcome. (Lee & Jinyoul Lee, 2000) The other complex issue of using multiple systems is the data
computability and portability. Often the system of using the data from one application in to the other
application is a

A Survey on Transformation of BPMN to BPEL Essay
III. LITERATURE SURVEY Many researchers have studied the transformation between BPMN and
BPEL. Most of the research conducted in this field is analytical in nature. Only few insights exist
into the practical use of BPMN. Most notably is the work of Ouyang et al. [10, 11] and [12], who
propose that BPMN to BPEL transformation be accomplished by multiple phase matching of pattern
and graph transformation. An algorithm for generating readable BPEL code from BPMN model is
presented in [10] which generates BPEL code from BPMN model by discovering structural patterns
in the BPMN models which in turn are mapped into BPEL structured activities. The original BPD is
decomposed into well structured components having one entry and one exit point. ... Show more
content on Helpwriting.net ...
Event handler is enabled while the scope is under execution and thus the corresponding translation
is based upon the event action rule. The Standard Process Model (SPM) is decomposed into a
collection of event action rules that trigger one another to encode the underlying control flow logic.
The fundamental idea is to define precondition set (i.e., encapsulating all the possible ways of
reaching an activity) for all the activities in SPM. Each precondition set is associated with an
activity and defines the possible way of enabling the activity. Afterwards, all the precondition set
with their associated activities are transformed into event–action rule which in turn translates into
BPEL event handlers. However, this approach only holds for one specific process model type by
applying structural restriction on BPDs. Eventually, the resulting BPEL code is not readable and
thus difficult to modify and maintain. Since, a well–structured pattern impose restriction on BPDs,
therefore, Ouyang et al.[12] also present another approach that not only maps block–structure in
BPMN model but also accounts for quasi–structure and flow based acyclic fragment into block
structure BPEL. Quasi–structure patterns are those patterns which can exhibit well–structuredness
e.g. splitting a gateway into two gateways without changing semantics to separate the incompatible
parts. Three types of

Gilead Sciences
Gilead Sciences, Inc. headquarters is located in Foster City California. Gilead Sciences was founded
in 1987, the current CEO is John F. Milligan Through the history of this company, Gilead Sciences
has introduced 26 drugs to the commercial market across five main therapeutic areas. While the
therapeutic areas cover HIV/AIDs, Liver Diseases, Hematology/Oncology, Cardiovascular and
Inflammation/ Respiratory indications; the company is best known for their work with HIV/AIDS
and Liver disease. As for the development pipeline, this company currently has 35 clinical drugs; 8
phase III, 19 phase II and 8 phase I products progressing through clinical trials. This paper will
review Gilead Sciences, Inc. as an organization in the biopharmaceutical ... Show more content on
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When implementing systems, the projects are IT driven, business is consulted late and functionality
is not a priority. Unfortunately Gilead is a great case study of what not to due when considering
corporate business intelligence programs. Business Intelligence means "leveraging information
assets with key business processes to achieve improved business performance. It involves business
information and analysis that is used within the context of a key business process, supports decisions
and actions and leads to improved business performance" (Williams, S. & Williams, N.,2010). For
this to work, business processes must be in place and supported by management; not the case for

The Internet Of Things And List Three Iot Devices
1. Knowledge: Explain the Internet of Things and list three IoT devices. Internet of Things (IoT) are
devices that can collect and share data with no human interactions. IoT are machines that connect to
other machines. Examples of IoT's are fitness trackers that report to a smart phone, smart vacuum
cleaners that are self– propelled, and Apps for your smart phone that can adjust lighting, temperature
or security features at your house when you are away. 2. Comprehension: Explain why it is
important for business managers to understand that data collection rates from loT devices is
increasing exponentially. As a business manager it is important to understand the growth of IoT's,
because utilizing an IoT in your business can provide you with information to carry what products
customers are looking to purchase. This would enable a manager to stay ahead of the competition
and make more sales, by only ordering what your customers are going to buy. The IoT could help a
manager make more successful business decisions. 3. Application: Demonstrate how data from an
IoT device can be transformed into information and business intelligence. The IoT's could help to
reduce waste, cost, and loss of profit, as you would be able to order only the amount required by
your customers. The IoT can assist a business to be better prepared for what their customers are
looking for or need. IoT can also help people track their health, which would allow for a longer
healthier lifestyle and cheaper

Application Of A Business Process Modeling
Abstract– BPM is typically performed by business analysts, who provide expertise in the modeling
discipline. Every business requires some form of investment and enough customers to whom its
output can be sold on a consistent basis in order to make a profit. A series of action or steps to be
taken in order to achieve a particular end. Business process modeling enables a common
understanding and analysis of a business process. A process model can provide a comprehensive
understanding of a process. An enterprise can be analyzed and integrated through its business
processes. Hence the importance of correctly modeling its business processes. Business analysts can
use IBM Blueworks Live to denote milestones at various points in the process life cycle, including
the point at which the process is ready to be implemented in IBM BPM. IBM Blueworks Live is a
cloud–based business process modeler, belonging under the set of IBM SmartCloud applications.
The application is designed to help organizations discover and document their business process,
business decisions and policies in a collaborative manner.
Keywords– Bussiness Processing Modelling,Modeling tools, Functions, Case Study, Tool analysis.
I. I) BUSSINESS PROCESSING MODEL
BUSINESS process modeling unquestionably belongs to software development process. It usually
directly influences the database solution of the problem domain. Most of the business process
modeling methodologies simply originated form 'best practice' without

Ralph's Rib Executive Summary
Bachelor in Information Technology Program
U10a2 Enterprise Architecture Proposal for Ralph's Ribs
For IT3200, Section 05 Rolando Rueda–de–Leon Submitted 9/17/2010
Table of Contents
Executive Summary 4 Analysis of the existing foundation for execution 4 Organization Chart 5
Definition of the Operating Model for Ralph's Ribs 5
Business Process Standardization 6
Recommended Process Standardization 6 Comparison of Operating Model 6 Core Business
Applications 7 Proposal for an Enterprise Architecture 11
IT Capability 12
Business Strategic Objectives 12
Funding Priorities 13
Key Management Capability 13
Business Core Applications 13
Key IT Governance Issues 14 ... Show more content on Helpwriting.net ...
While this is a good opportunity to build a business and has a lot of potential Ralph has hired an
Enterprise Architecture Consultant to provide a solid Business Model which will allow for more
consistency and will provide a foundation for more growth in the market. The Consultant will
research the company, how it currently operates and will identify areas where business process
standardization would provide benefits to the organization.
Organization Chart for Ralph's Ribs
Ralph is the owner operator of Ralph's Rockin' Ribs. He runs it solely with his two sons; Ralph Jr.
and John. Ralph Jr. and John spend a lot of time traveling to ensure that the individual franchise
owners are keeping the agreements set forth in the franchise documentation. It is important to Ralph
that each site maintains the high quality food, cleanliness and quality customer service that has
become his brand. The chart below depicts their current organizational chart.
Definition of the Operating Model for Ralph's Ribs

Key Factors | Specific to Ralph's Ribs Franchise | Few Shared Customers | Customers are the same
type of people and will in some cases be the same as people vacation across the country. |
Independent Transactions Reported at High Level | Each franchise will monitor its own transactions
but will

Dell's Supply Chain Strategies
A Knowledge–Based Analysis and Modelling of Dell's Supply Chain Strategies
Areti Manataki
Master of Science Artificial Intelligence School of Informatics University of Edinburgh 2007
Abstract
Supply Chain Management is becoming more and more important for the success of today's
business world. Dell has realized this trend from its very first steps and has become one of the most
successful PC companies in the world by putting emphasis on its supply chain, orchestrating its
build–to–order and direct sales strategies. While most of the literature that covers Dell's business
and supply chain strategies is too theoretical, we suggest an analysis of a lower level using
knowledge–based techniques. So, we have developed a business ... Show more content on
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10
Business Process Modelling....................................................................... 15
Workflow Management ............................................................................. 18
Fundamental Business Process Modelling Language (FBPML) ............... 20 Three–Layered
Business Process Modelling Approach ............................. 24
3 Dell's Business Process Model ............................................................................. 25 3.1 3.2 Dell
BPM – The MIT Process Handbook version ..................................... 28 Dell BPM – The sequenced
MIT Process Handbook version ................... 32 3.2.1 3.2.2 3.3 Weaknesses of Dell's BPM based on
MIT Process Handbook ..... 32 The sequenced MIT Process Handbook version of Dell's BPM ... 33
Dell BPM – The enriched version.............................................................. 41
iv
3.3.1 3.3.2
Weaknesses of Dell's BPM sequenced version ............................. 41 Enriched–MIT Process

Handbook version of Dell's BPM ............ 42
4 Workflow Engine .................................................................................................. 56 4.1 Workflow
engine design and assumptions................................................. 57 4.1.1 4.1.2 4.1.3 4.2 4.2.1 4.2.2
4.2.3 4.2.4 4.3 4.3.1 4.3.2 4.4 Aim & Objectives .......................................................................... 57
Design conceptualisation &

Business Model : An Organization
Business Model
student
4/2/2015
A business model explains the basis of how an association creates, distributes, as well as captures
financial, communal, along with other shapes of importances. And also a business model is too
implicit as a holistic way towards illumination how firms accomplish commerce .The business
model theory is becoming more and more popular inside IS, supervision and plan literature. It is
applied within a lot of fields of investigate, including equally traditional plan theory as well as in the
developing organization of theory on e–business.
On the other hand, the idea is often used separately from hypothesis; meaning model constituents as
well as their interrelations are comparatively obscure. However, ... Show more content on
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The spotlight on business models permits for an improved understanding on how ecological
importance is incarcerated, turned into gainful products as well as services, along with distributes
expediency and contentment to users. In actual terms, the psychoanalysis of environmental
innovation cases can hut illumination on whether, and also to what level and how ecological
importance's are reproduced in firm's value plans, purchaser segmentation, make use of many type
of resources, relationship patterns as well as the supervision of cost and proceeds streams. Through
replacing old industry practices, original business models too permit firms to redistribute their
importance chain as well as produce new kinds of producer–purchaser relationships, as well as
change the consumption society along with use follows. The business model viewpoint is therefore
mainly relevant to essential and universal eco–innovation, counting how business models as well as
plan can bring and assist diffuse essential eco–innovation as well as allow systemic alters and
alteration. Additionally, it is significant to understand improved how rule can influence as well as
make easy the

Business Activities And Functions Of A Organisation
QUALIFICATION: PEARSON BTEC LEVEL4/5 HND BUSINESS UNIT 15 : MANAGING
BUSINESS ACTIVITIES TO ACHIEVE RESULTS SUDENT NAME Sadeka Choudhury
STUDENT NUMBER 1010414 ASSESSOR NAME: Mr Mohammad DEADLINE 27/July/ 2015 /
5PM GROUP: September INTAKE GROUP 1
LO1 UNDERSTAND THE IMPORTANCE OF BUSINESS PROCESS IN DELIVERING
OUTCOME BASED UPON BUSINESS GOAL AND OBJECTIVES
1.1 Evaluate ... Show more content on Helpwriting.net ...
With employment of almost 4500 staff across their 12 unit and 14 depots, the company is the
leading brand of the bakery markets with almost 2million of production of bakery per day from their
Chorleywood bread making process. The company vision is to be the number one leading provider
of fresh bread brands in the UK, and be one of the world best family food businesses. Their
organisational structure lay into the bakery production, engineering, hygiene, stores, technical and
food safety and management.
A organisational structure of Warburton The chef executive officer is responsible to set the overall
goal and objectives of the company. Maximize the company profit and running the business.
Monitoring the progress in achievement of the goal and objectives (Mallin, 2007). Set up rule and
policies of the company , communicate in behalf of the company to shareholders , employees
,government , lead in conjunction with the board , development of the company strategy ,
implementation of the firms long term , short term goal in accordance with the strategy (W. David
Rees, 2001). Its set goal, and drive changes.
The production department is responsible to turning the input into the output finished goods. The
manager is responsible to make sure that the raw material are provide and done into finished good
accurately and make sure that work is carry out effectively

Communication in Global Business
Communication in Global Business. The use of computers and the Internet in workplaces are
becoming more pervasive and the functions performed using computers are dramatically increasing.
The influence of technology will go beyond new equipment and faster communications, as work and
skills will be redefined and reorganized. This will lead to paperless and people less offices.
Companies understand the need to respond and adapt to the evolving use of technology by their
customers, stakeholders and suppliers. Technology adoption typically occurs in an S–curve with
exponential growth of technology adoption from 'early adopters'. Not only is the diffusion of
individual technologies exponential, but the rate of diffusion is accelerating and with each new
technology release the 'early adopters' and 'early majority' move further to the left. It took more than
70 years for telephones to reach 50% household penetration, compared with 28 years for radio, and
10 for internet access. Following this trend, the rate of technology adoption should continue to
accelerate so that each new technology outpaces the adoption of its predecessor. This is going to
directly affect current type of office. The changing office is strongly influenced by the young new
workforce (Generation Y). Generation Y's expectations are being formed by the technologies they
surround themselves with. They adapt their lifestyles to each new technological invention and they
won't accept that the brands they interact

Oracle Essbase Presales Specialist Assessment
Oracle Essbase PreSales Specialist Assessment(Answer all questions in this section)1. Essbase
structures data into natural business concepts in a multidimensional database. Mark for Review
(1) Points | True (*) |
| False |
| | Correct. Essbase structures data into natural business concepts in a multidimensional database. |
2. Essbase can support only two different business models. Mark for Review
(1) Points | True (*) |
| False |
| | Correct. Essbase can support many different business models. |
3. Communication between data sources and the metadata catalog with the middle and database tiers
is done through which of the following? Mark for Review
(1) Points(Choose all correct answers) | OJBC | ... Show more content on Helpwriting.net ...
Mark for Review
(1) Points | True |
| False (*) |
| | Incorrect. BI implementations can actually assist in identifying underlying data quality issues. |
13. What is the most important reason to consider all levels in building a BI business case? Mark for
Review
(1) Points | Because it helps in building a business case focused on efficiency improvements. |
| Because Business Strategy directly determines infrastructure requirements. |
| Because the levels build on each other can provide direct linkage from a customer 's business
strategy to the supporting infrastructure components. (*) |
| Because clear definition of Management and Operational processes is not possible without an
understanding of the customer 's business strategy. |
| | Correct. The most important reason to consider all levels in building a BI business case is that the

levels build on each other, which can provide direct linkage from a customer 's business strategy to
the supporting infrastructure components. |
14. Which of the following statements is TRUE? Mark for Review
(1) Points | An organization can best achieve significant competitive advantage by focusing on
operational excellence, which can be described as smart, agile and aligned. |
| An organization can best achieve significant competitive advantage by focusing on management
excellence, which can be described as having "lean and mean" business processes. |
| An organization can

Essay on Design Enterprise-Level Business System
Design Enterprise–Level Business System Paper
Business Systems Development II
BSA/400
Design Enterprise–Level Business System Paper 1.0 Design methods for developing an enterprise–
level information system There are many things that have to happen correctly in the design phase in
order for an enterprise–level business system to be effective. In order for the system to be effective,
it should align with strategy, reduce costs, improve productivity, promote timely execution, enable
better decision making, leverage emerging technologies, ensure acceptable levels of control and risk
management, optimize the skills and capabilities of the organization, and promote collaboration
across the extended enterprise. (The ... Show more content on Helpwriting.net ...
Resources like manpower, supply chains, and information are all considered inputs. Output is
finished product, whether it is in manufacturing or some other means. Each business should
ultimately "do" something, but this might not be tangible. An effect could be the result of output.
The effect of this process may have demonstrable impact on other business divisions, these
relationships should be displayed. 3.0 Business process mapping tools The tools used to produce
these models are varied. Some of the tools out there have trial software that can be used to get a feel
for the product. Questetra BPM Suite, for example, is free for ten concurrent processes or less. This
means that you can chart out a small sample office and see how it works. A more mature application
can be more expensive. It depends upon how integrated the software needs to be. The scope of the
project will help determine what the budget on tools should be. Businesses that found strategic
alignment around a mission to be useful to the company may be more willing to invest in really
good business process management software. A complete understanding of the business will
contribute greatly to the success of any enterprise resource planning initiative. Outside consultants
may be brought in to help plan and map out these processes for a business if the business lacks
someone with the expertise. I don't

Case Analysis : Red Wire Corp
1. IMMEDIATE ISSUE/PROBLEM:
PROBLEMS DECISION YOU NEED
Poor Product Quality Improve Product Quality
Number of Law Suits Facing/Solving/Settle
A–Time Frame –Do it as soon as possible, make a decision to resolve the issues & problems.
2. BASIC ISSUE'(S) OR ASSOCIATED ISSUES THAT MIGHT INFLUENCE YOUR DECISION:
More law Suits
Net Loss – More Expenses than Income
Low Revenue – Amount of Money that a Company Receive
No after sales due to problem on the low quality company can't get possible sales potential from the
customers
Closing of the Company
3. ISSUE (S) ANALYSIS OR INFORMATION SUMMARY:
You are now a Financial Manager in Green Rope, Inc. (GRI), you found out that poor product
quality problem still exists and facing number of ... Show more content on Helpwriting.net ...
RECOMMENDATION'(S) AND IMPLEMENTATION:
As a Finance Manager, base on my Evaluation in the existing Quality Management System of the
Company. I noticed that there is no dedicated team for Developing and Evaluating of our facilities
and equipment. Therefore I recommend creating a Research and Development Team (R & D Team).
Through R & D, it can help to improve our facilities and equipment with regards to product quality
produced. It is important to have an R & D Team in one company, for assurance of cost reduction
and more revenue if the team can develop/studied a new material or machine/equipment that can be
used in manufacturing product with good quality output. R&D in short can help production to
modernized development and improvement of the product w/ out additional expenses on which they
can recommend to substitute some items/materials or equipment in producing more quality and
competitive products in the market
(STEPS & TIME FRAME)
OBJECTIVE GOAL STRATEGIES MEASURES
Improve product lines Research & Development Team, (R&D Team) –Hired R&D Officers and
Staff/Review of 201 files for possible qualified employees for the team. –First

Application For Successful Electronic Health Records
Reflection Paper
Introduction
As per Fenton, Giannangelo, & Stanfill (2006), Workflow, project management, personnel, training,
support, communication, motivation, vision, leadership and evaluation, are essential considerations
for successful electronic health records (EHR) implementations. HI 5329 Assessment and
Evaluation course utilized a team work practical approach that covers explicitly or implicitly the
majority of those considerations. The first six modules within this course focused mainly on
business processes and workflow modeling as described in 'Workflow Modeling' textbook (Sharp &
McDermott, 2009), hence this is the first topic discussed in this paper. Additional skills developed
during this course include communication and presentation skills, which is discussed here as the
second topic. Lastly, the third topic is the economic aspects of evaluation as explained in the
'Evaluation Methods in Biomedical Informatics' textbook (Friedman & Wyatt, 2005). Although this
topic was not covered within the course and the practical assignments, it grabs my interest as it
discusses a critical real–world issue.
Topic 1: Processes and Workflow Modeling
In the introduction section of each module, a statement emphasizing the importance of processes
and workflow modeling knowledge for healthcare informaticians was declared, as such knowledge
and skills are required to ensure high–quality performance. As per Sharp and McDermott (2009),
'Workflow Modeling' is to clearly illustrate

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Leadership:
Leadership is defined as senior executives who support the creation of processes (Hammer, 2007).
There are four aspects in leadership including awareness, alignment, behavior, and style. According
to Hammer's PEMM and the analysis of evidence in this case, four perspectives including
awareness, alignment, behavior, and style are scored from E–1 to E–4.
Awareness:
Leadership awareness is defined as the recognition of business process and understanding the value
of the process–oriented enterprise for senior management. Bharat Dave, who is vice president of
industry sales in Siemens ROLM Communication Incorporation, recognizes that they need a
restructuring program to improve profitability and market share ... Show more content on
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These leadership behaviors from senior management primarily assure that the project can achieve a
high performance to improve profitability and market share.
According to Hammer's PEMM and case evidence above, leadership behavior is at the E–3 level
where "senior executives operate as a team, manage the enterprise through its processes, and are
actively engaged in the process program". In conclusion, senior management attaches great
importance on this reengineering project.
Style:
Leadership style is a style for leader or senior management. This case does not provide much
evident of leadership style for the project at ROLM Communication incorporation. In fact, senior
management makes an open and free environment for communication in company, such as making
frequent presentations to various audiences including training classes and meetings (P11). In
addition, small group interactions also impact employees' efforts for enterprise innovation (P11).
Geng said "middle management does a lot of filtering that can only be remedied via more
communication" (P12).
According to Hammer's PEMM and case evidence above, leadership style is at the E–2 level where
"the senior executive team leading the process program is passionate about the need to change and

about process as the key tool for change". In conclusion, the senior management provides a good
communication to make more employees

Acct 554 Week 8 Project Management Assignment
Trine University
Asad Ullah Khan
Student ID # 1327344
Project Management, Week 8 Assignment
Project Paper
Professor: Jenson Jiang
Initiation
As currently I am pursuing my Master's degree in Engineering Management and program is going to
end in December 2017 after completing my masters my aim is to apply for Business analyst role in
United States. Business analyst is someone who analyze an organization or business domain for any
of the reputed firms Software has indeed became a main aspect in our daily lives. I have already
started learning about the business analyst, the roles and responsibilities, its primary objectives and
how the business analyst works.
The main that that an organization looks out in a person applying this role is communication,
because this role requires a lot of communication skills as we need to communicate with
stakeholders, project managers, ... Show more content on Helpwriting.net ...
I will need to control the various kinds of models and generate the successfully into the business
models.
Project Monitoring and Controlling
After getting started in the company and performing and tasking with the co–workers, My next step
will be Monitoring and Controlling the project. Monitoring includes collecting, measuring and
defining the project management plan. Monitoring and Controlling is something that current status
of your project after Initiation, planning and execution. In this period I will have to translate the
project execution data form the gathering requirements to the client needs.
I will have to explain the requirements to the project team so that they can move forward assisting
the project, monitoring and controlling he work will give me an opportunity to gain hands on
experience and get an good knowledge as this is a period where monitoring the development of the
change and assess proposed

Business Process Reengineering
Q. Describe each of the four kinds of organizational change that can be promoted with information
technology. What is business process reengineering? What steps are required to make it effective?
How does it differ from business process management? Explain with example.
In an organization, there are major risks and uncertainties in systems development that need to be
addressed by the management. Determining when new systems and business processes can have the
greatest impact is involved in these challenges. This may be the reasons why organizational change
and development is becoming a common scenario to talk about involving management,
organizations, business, and leadership. With the fast–changing environment, business conditions ...
Show more content on Helpwriting.net ...
Retailers and recording stars were rebelling––it took the company as much as 20 days to deliver a
big order for a hit CD, and then nearly 20% of the order would be missing. Small, incremental
improvements would not have been adequate, so the company reengineered its entire distribution
process with dramatic effects on on–time delivery and order fill rates. In business process
reengineering, the organization can develop the business vision and process objective. It can identify
the processes to be redesigned (core and highest payback) and understand and measure the
performance of existing processes. It can also identify the opportunities for applying information
technology and build a prototype of the new process.
PARADIGM SHIFT It is about changing the very nature of the business and the structure of the
organization itself, whole new products or services that didn 't even exist before. In other words,
paradigm shifts deals with major disruption and extreme change. Paradigm is a complete mental
model of how a complex system works or functions. In other words, a paradigm shift involves
rethinking the nature of the business and the organization. It is a complete re–conception of how the
systems should function. For example, higher education is undergoing a major paradigm shift in the
online delivery of education. Classes are now offered through the Internet so that students don 't

Linwood Out Patient Clinic Case Study Essay
Linwood out–patient clinic is located at 324, Worcester St, Linwood, Christchurch which employs
sixteen staffs which includes two doctors, four registered nurses, two x–ray technician, two
registered medical technician, two pharmacists, two receptionist/cashier and two auxiliary
personnel. It is open seven days a week from seven in the morning until eleven in the evening. Each
eight hour shift has a doctor, two RNs, an X–ray technician, a medical technician, a pharmacist, a
receptionist and auxiliary personnel. It offers X–ray, laboratory, pharmaceutical, first aid services. It
also offers follow up check–ups for post– operative clients. Since the clinic is located in a low socio
economic status area, services are kept in an affordable level. The staffs have been catering a lot of
patients every day and due to the shortage of manpower, staffs are overloaded with workload putting
service quality in jeopardy. There were also complaints from the patients such as long waiting time
and results for the laboratories are delayed. There are also problem in the supply room wherein
stocks are not monitored regularly. Based on the stock inventory conducted, a lot of expired and
near expiry stocks have been found. Thus, this report has been made to address these issues and
hopefully resolve them. According to Ghobadian, Speller, & Jones, (1994) the service quality plays
an important role in the economy and that doing things wrongly leads to increase expenses in an
organization. Thus

Southern Pulp & Paper
Southern Pulp and Paper
Introduction
In this work I am going to identify the Southern Pulp and Paper's Toccoa mill problems and issues
that are available to mill's manager Curtis Shelton.
Part 1 In considering the overall process on the pulp and bleached products industry it is always
good to start with the main performance objectives and measures. One of the first important issues is
the process design and layout. How the process architecture looks like and how well it is designed to
fulfill all the required operations would be the most important questions to be asked. As stated in the
case study the main problem of the mill appears to be the machines, number 5 and 6. They were in
use since 1967 and were quite old, and ... Show more content on Helpwriting.net ...
Part 2 In this part I am going to show some improvement techniques, which will help to solve the
problems faced by mill's manager. Firstly, in order to understand the entire process and find its
problems it is essential to map the process. Using the Flowcharting technique of process mapping
and exhibit #3 of the case study a basic scheme of the overall process should be built. Once the
process is sketched it is easier to understand what are the bottlenecks and in which way it could be
improved or even redesigned to fulfill the requirements of the system (Slack et al, 1998:701). After
having a good understanding of what processes are running in the mill it is then advised to focus on
each of them separately. Flow charts can be used for the entire overview of the process
improvement. They visually represent the process, identifying the problems and pointing on the
participants (material or information flow). The flowchart system can be very basic as well as
different approaches could be used such as Burlton's Transformation Model or Business Process
Modeling Notation (BPMN). BPMN was developed in two versions, a core notation set to use by
business people and an extended notation set for automation. It uses a particular symbol set
(Harmon, 2007:231). In order to identify the causes of breaks of the machines and to understand
how to solve them it's good to use Cause and Effect also called

Comparative Analysis of Business Analysis and Business...
A COMPARATIVE ANALYSIS OF BUSINESS ANALYSIS
(BA) AND BUSINESS PROCESS MANAGEMENT (BPM)
CAPABILITIES
Paul Mathiesen, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, p.mathiesen@connect.qut.edu.au
Wasana Bandara, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, w.bandara@qut.edu.au
Houra Delavari, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, h.delavari@qut.edu.au
Paul Harmon, Business Process Trends, 1819 Polk Street #334, S an Francisco, CA 94109,
USA, pharmon@sbcglobal.net
Kevin Brennan, International Institute of Business Analysis, 3605 Sandy Plains Road, Suite
240–193, Marietta, GA 30066, ... Show more content on Helpwriting.net ...
To make matters even more confusing, there are those within the Business Analyst community who
have begun to distinguish between business analysts who focus on defining software requirements
and those business analysts who are focused on improving business processes. SAP, for example,
has set up a website1 for Business Process eXperts (BPXs), a group of analysts with more extensive
business process capabilities.
This vagueness between BA and BPM roles creates confusion in practice and academia, which
impacts on role designs, skills assessment, human resource development, recruitment and
professional development. The impact of such was made clear at a Leonardo Process Days 2010
conference panel where BA and BPM role differentiation was reviewed. An outcome of this
discussion was a consensus that i) Practitioners struggle to recognise and articulate the skills
required (BA, BPM or both?) for various organisational initiatives and how to locate appropriate
talent to fill these roles ii)
Academics fail to position BA and BPM as separate professions and often bundle them as the same
in their course descriptions and marketing iii) Students and prospective candidates for employment
vacancies therefore remain confused about the specific skill sets required of a BPM professional a
nd/ or a Business Analyst.
Both the BA and BPM professions have made attempts

Digital Transformation Of Legal Services
Digital transformation and the provision of legal services: what legal practice managers need to
know and do Digital transformation is changing the way that businesses operate across a range of
industries, and the legal industry is no exception. We would all agree that digital transformation is a
current hot topic, both locally and globally, but do you know that digital transformation as a concept
is still misunderstood by many? What exactly is "digital transformation"? Let us start with a simple
question, a definition. What is "digital transformation"? At its most basic level, or at its very core,
digital transformation is the use of technology to radically improve the performance of an
organisation, and this includes its people. Businesses, including us in the practice and business of
law, often think of digital transformation as a formal effort to revamp our vision, models and
investments in order to achieve our organisational goals and objectives, and importantly, stay
competitive in the modern digital economy and evolving legal landscape. Digital transformation in
the professional services industry In the professional services space, digital transformation is very
much about realigning technology and business models to more effectively engage with our clients
and more efficiently deliver our services to them. As legal practitioners, we would look at every
touch point in the client experience lifecycle as well as the matter/transaction lifecycle to identify
how

The Challenges of Introducing New Technology
Comment lines: The challenges of introducing new technology
Skill Level: Introductory Andre Tost (andretost@us.ibm.com) Senior Technical Staff Member IBM
06 Oct 2010 Technologies that are new to an organization present a number of issues simply because
they are new. Such issues are rarely addressed properly or sufficiently, if at all. The lack of a formal
process for introducing new technology into an IT environment is one of the biggest challenges
faced by companies looking to leverage new products. Here is a look at how you can plan for
introducing new technologies –including new software, new systems, new versions of existing
software and systems, and more –– to ensure the proper technical teams and governance
mechanisms are ... Show more content on Helpwriting.net ...
All rights reserved.
ibm.com/developerWorks
developerWorks®
these goals. A possible future trend that might lead to equally large numbers of new technologies
and products is the concept of cloud computing, just to name one last example. Another trigger for
new technology can come from the lines of business in an enterprise. New business requirements
might arise that result in the need for technology that an IT organization currently does not support.
Examples for the technologies that have to be introduced to the IT landscape in those cases are
portals, multi–channel architectures, or business rule systems.
A lifecycle for new technology
Despite the wide variety of new technologies (as defined above) and just as many possible triggers
for these technologies, you can still define a common lifecycle that all technologies share. The
lifecycle described in Table 1 is such an example; there are many variations but all would include
these same major aspects: Table 1. Sample technology lifecyle
Stage Introduced Description A technology or product is brought into an organization for the first
time. This is when various groups get to take a first look at the technology, often testing its use in
the form of a proof of concept. Initial planning has been conducted for the technology to go into
production in support of a business solution, which will act as a pilot. The planning

Amazon And Starbucks Management Systems
Conviction of Amazon and Starbucks Fortune 500 companies are considered to be the prevalent and
best run businesses across the nation. The status symbol given to Fortune 500 companies proves that
the business is successful and the level of success for these industries is very few. This paper will
address comparing and contrasting Amazon and Starbucks management systems and how they
support innovation. In addition, pros and cons of their management system will be addressed to
determine their leadership and cultural differences.
Overarching Leadership Common leadership traits of both Amazon and Starbucks successful and
admired fortune 500 companies are their ability to adapt creatively and effectively to challenges and
change. Strong and active coping skills is how they recover from setbacks, are open to opinions of
other people around them and are ultimately aware of their strengths and shortcomings (cite).
Innovation at Amazon Incorporated in 1994 (cite), the admiration that comes from Amazon's
relentless focus on good execution and leadership principles is what makes Amazon such a
successful business. The premise that everyone at Amazon is a "leader" is the foundation of the
leadership approach used in this company. They start with the customer comes first and then work
backwards. Their vigorous strategy is to earn and keep the trust of their customers. Although
attention is high in the area of competition, they fixate over their customers.

Research / Reflections On Success And Failure
Research/Reflections on Success and Failure in IM leadership/management
Why Business Analyst, why not continue as a software developer? Having worked as an application
developer and environment support for an IT project, I had designed and developed applications as
per the business requirements. However, I was always intrigued about why the business wants to
change that functionality. As a developer, I never knew the answer to that question. I wanted a role
that would bring me closer to the business aspect of a project. A role where I could apply my
analytical and problem solving skills. A role where I could improve he performance of a business.
The role of business analyst certainly fits that criteria.
One of the famous business analysts is Tim Coventry who has written articles like "Why Good
Business Analysis Is a CIO 's Best Friend" and "Why You Need Good Business Analysis: Better
Business Performance" to name a few. He is the Consulting Director for Business Analysts Pty Ltd
(BAPL). BAPL is an expert business analysis company offering business analysis services for
initiatives or projects in almost all domains [1]. He has designed, created and delivered business
analysis courses based on the Business Analysis Body of Knowledge (BABOK®). He has expertise
in all phases of the software development life cycle (SDLC), and specializes in developing Business
Analysis "Centre of Excellence" (BACoE) and performing business analysis maturity assessment.
He developed a Business

Error Handling Of An Activity Diagram
Abstract
This paper will give a closer look into error handling in an activity diagram as well as it will provide
an overview of other possible error–handling elements that are not in the activity diagram. I will
also provide a narrative, which describes the added error–handling pathways. This paper will also
include a description of the reasons checking for errors. Lastly, I will include and overview of other
possible errors.
Introduction
An activity diagram is typically used when generating business processes and describes numerous
activities, what user is in charge of each action and the stream of all events. The diagram shows
graphic features of a workflow throughout a specific business process that functions ... Show more
content on Helpwriting.net ...
The importance of checking if the item is in a store because if the item is not in stock it cannot be
shipped out. Those ordering the item need to be able to plan how long it will take since the item go
to the back order status. There should be also an address check confirmation matched against the
USPS national address label database to make sure the address is correct before shipping items,
because if the items are shipped to the wrong address, then it will cost the company assets and time.
Main Reasons Why Checking for Errors is Important
The main reason of checking for errors in an activity diagram is to recognize any errors and to make
sure that the requirements are fully met. Another important motive checking for errors is to check
for error that might cause problems when there is an issue during a life cycle transaction. Having a
working method to check for errors could possibly prompt to massive cost savings as well as better
and efficient products. According to Cebollero, M., Natarajan, J., & Coles, M. (2015), checking for
errors in the system design will eventually protect both the business and the customer. It is also
important to have a cancellation error–handling message in place. Without including a cancellation
condition, it may lead to constant changes and will necessitate re–design of some mechanisms of
error handling considerations at a later point of time.
Overview of Other Possible Errors
While

Synopsis Of A Business System Analyst With 13 Years Of...
SYNOPSIS Business System Analyst with 13 years of diverse experience in Information
Technology with focus on Business Analysis, Business Modelling & Requirement Gathering.
Excellent verbal and written communication skills. Able to document and present the results of
analysis clearly and concisely, using effective written reports and diagrams. Full life cycle analysis
and documentation, including Terms of Reference, Business Requirements, Functional & Non–
Functional Specifications and Implementation Plans. Facilitation of interactive workshops to gather
requirements successfully. Proficient in Technical and Business Writing, Business Process Flow,
Business Process Modelling, Business Analysis and Testing. Expertise in ... Show more content on
Helpwriting.net ...
Application/Web Severs Web Sphere Application Developer (WSAD), Eclipse 3.4, Rational
Application Developer (RAD), Spring Tool Suite (STS) and Provenir Version Control Tools: –
Rational Clear case, Visual Source Safe, PVCS and SVN Operating Systems:–Windows XP and
Windows 7 & 10 PROFESSIONAL EXPERIENCE Walgreens Boots Alliance (WBA), Nottingham,
UK Aug'15 – Till Date IT Business Analyst Projects: Projects in HR, Commercial & Marketing
Portfolio The role involved in participating in the development of RFIs, RFPs and vendor selection
matrices for SAAS, COTS and Cloud–based software solutions, working on multiple projects
concurrently. Interaction with different vendors i.e. Samarind, Bubble Innovator, Siemens Team
Center, IBM Kenexa, Salesforce, SharePoint, Tableau, Benefex are a few to name. Responsibilities:
Used the guidelines and artefacts of the Agile Rational Unified Process (RUP) to strategize
Implementation of RUP effort in different iterations and phases of the SDLC. Prepared accurate and
detailed requirement specifications documents, user interface guides, functional specification
documents, process and data flows Liaised with our system vendors, HR business partners, IT, legal
and

System Design Project Part Ii
System Design Project – Part II
Menue J. Fang
University of Phoenix
October 22, 2012
Abstract
The current environment, for Riordan 's departments, is requiring increased labor in order to process
information. The slow consolidation of the operational processes of two divisions with different
operation software has become a financial threat to Riordan Manufacturing. Each of the divisions
lacks modern technology that is needed to run a highly efficient corporation. Therefore, there is not
enough information being shared between customers, sales, finance, manufacturing, and
management. The upgrades will make their performance consistent with more rapidly and more
efficient company locations; corporate headquarters, ... Show more content on Helpwriting.net ...
This is because of their global manufacturing facilities and the duplicity of the manual data entry
processes. When the raw material is received, at the loading dock, the material is manually
compared to shipping documents that a supervisor has against a schedule of incoming orders. Once
comparisons have been finished, the receiving team will unload the trucks and move the raw
material into the material holding area located on the factory floor. At the end of each day, the
supervisor gives the receiving logs raw materials unloaded and the associated truckers shipping
documents to an inventory clerk. The inventory clerk takes all of the related information from the
raw materials receipts and enters them into the inventory system. The data includes the type of
material received, the vendor the material was purchased from, and the quantity of material. The raw
material located on the factory floor is used during the various manufacturing operations. The
amount of raw material that gets used during the day is manually written on the raw material usage
form given to the inventory clerk. The inventory clerk receives the form and enters the raw material
usage into the inventory system. At the end of the each day, the manufacturing team will submit a
form to the inventory clerk listing the number of sub–assembles, and ending products finished for
that day. The sales department finalizes the requested orders. The sales

Successful Erp Implementations : The Aluminum Company
Successful ERP Implementations
The Aluminum Company (Alcoa)
The aluminum company is "a global leader in lightweight metals technology, manufacturing and
engineering" and "pioneered the aluminum industry over 125 years ago, and today, 59,000 people in
30 countries deliver value–add products made of titanium, nickel and aluminum and produce best–
in–class bauxite, alumina and primary aluminum products." (Alcoa) Since 2001, Alcoa has been
able to maintain a successful ERP system with modules including human resources management,
OTC, financial management, business process management, and RTP. Alcoa understood that a
company this large, would have a complex ERP implementation, thus why they chose to take on
different regions in stages. "Their first 50 branches in Europe of the implementation of financial and
demand–payment process module, the module currently including Europe, North America,
Australia, Asia and South America, the branches of the widely used. HR module has been completed
in Australia branch, and Europe and Latin America, is expected to end at the end of the year. OTC
module in the aluminum company is all the global offices ta least 60% complete." (Modern
Enterprise Management) For such an implementation to succeed, the company must have flexibility,
adaptation, correct scheduling, and streamlining, which Alcoa managed successfully with the correct
planning before installation to the ERP system.
Capital One Company
Capital One Financial Corporation is an

Annotated Bibliography Of Enterprise Architecture
Annotated Bibliography: Enterprise Architecture
Introduction to Enterprise Architecture
Bernard, S. A. (2012). EA3: An Overview of Enterprise Architecture. In An Introduction to
Enterprise Architecture (3rd ed.). Bloomington, Indiana: AuthorHouse. The information from this
chapter provides the reader with an understanding of the basic concepts in the EA process. However,
if the reader is new to the concept of EA, this chapter is somewhat overwhelming to understand.
Nonetheless, it provides six elements of EA design; EA Frameworks, Components, Current
Architecture, Future Architecture, Management Plan, and Threads.
Bernard, S. A. (2012). EA3: The Structure and Culture of Enterprises. In An Introduction to
Enterprise Architecture (3rd ed.). Bloomington, Indiana: AuthorHouse. This chapter introduces the
concept that EA is more than a physical model filled with processes and technologies but also
includes the people and attitudes toward business held by that individual.
This information is easier to digest than the concept of EA components. However, the concepts are
still important to the process and the chapter provides models for organizations as well as roles
contained with a given enterprise, which helps determine the acceptance and success of an EA
endeavor.
Bernard, S. A. (2012). EA3: The Value and Risk of Creating an Enterprise Architecture. In An
Introduction to Enterprise Architecture (3rd ed.). Bloomington, Indiana: AuthorHouse. This chapter
begins to

A Case Management System For Cultivated Vital Planning And...
Abstract
The business issue to be solved is how to better advance operational productivities, lower costs, and
increase insight into the interface of the document management system with a more technological
improved case management system for cultivated vital planning and performance controls.
Organizational Background
The organization that will be the topic of discussion in my final project paper is the Dallas County
Clerk Criminal Section and its current mainframe/document management systems. The county clerk
serves as the clerk of both the county court and the commissioners court ("District and County
Clerk", 2014, pg.1). It maintains the official records of the same courts, as well as receives monetary
assets in fines and fees ... Show more content on Helpwriting.net ...
I will be focusing on two of these systems, Mainframe and the DMS. The Mainframe system is an
antiquated system that can no longer support the current needs of the division. Mainframe has much
involved with its use, an aging workforce, and high mainframe costs, lack of innovation and
flexibility and technological security risks. As the society and current Texas standards require
electronic filing and business process via e–machines, kiosks and among other items. Not only is the
current two systems substantially ineffective operation of technology, the need of non–standardized
systems pounds the ability of management to access, manage and illustrate analytical data
components for strategic planning purposes and routine performance inspection.
High level Solution
In order to better effectively manage of converting dual case management systems and interfacing
the documents into the cases, I will propose that the Criminal Division purchase an existing criminal
justice case management system that will allow the interface of the currently used document
management system, On Base (Hyland Product). This will meet the broadest needs of all of our end
users and will streamline the IT functionalities of manipulating the antiquated mainframe system as
well as combine the current On

Case Analysis : The Media Corporation
Case Study Assignment Instructions
The WNZ Media Corporation case is intended to make use of most of the materials and concepts
that we have covered in MISM 2301. In particular, case serves as the context for the student's
application of the MIS Integrative Framework to assist in the determination of WNZ's information
requirements that will in turn drive the design of its business processes and the selection of
appropriate information systems, personnel and organizational structures. In preparing your case
analysis, you should look at the class schedule and the list of "Specific Topics" to get the larger view
of the scope of perspective that might be included in your assessment of WNZ Media. Then use the
class slides and your notes to answer the questions cited below. Throughout this assignment, you
need to ask yourself: "What are WNZ Media's information needs in the context of its corporate
operations, its management and control processes, and its long–term planning, corporate learning
and innovation requirements.
As the simple drawing below suggests, the business choices made by WNZ dictate the types of
information required to operate its production and service delivery processes, to manage the firm
profitably and to ensure the quality of process outcomes, and to learn and innovate so as to keep
WNZ competitive in its market place.
2
Note that your responses to Question 1 will influence your work on subsequent questions. Continue
to refer to these responses to ensure

The Six Benchmarking Steps You Need
The Six Benchmarking Steps You Need
Everyone talks about benchmarking, but few know what to do. Learn the six steps in most any
benchmarking initiative, from building support, to designing and improving a plan.
Benchmarking, step–by–step:
• Introduction
• Step One: Select the process and build support
• Step Two: Determine current performance
• Step Three: Determine where performance should be
• Step Four: Determine the performance gap
• Step Five: Design an action plan
• Step Six and Beyond: Continuously improve The new economy represents a transformed business
environment brought about by changes related to technology, people, culture and process; a
marketplace created by significant shifts in business and cultural ... Show more content on
Helpwriting.net ...
In this initial step, it is important to gain commitment from management, process owners and staff to
participate eagerly on the benchmarking project, and then to develop an action plan to focus efforts
and keep information organized.
Step Two: Determine current performance In the next step, it is crucial to determine the state of the
current business environment. Too often, companies embark upon benchmarking efforts because
they want to achieve the well–known results of such companies as Motorola or General Electric.
This is misguided because benchmarking is company– and issue–specific. Without a clear
understanding of the business environment and the impact of specific business processes on overall
business performance, benchmarking will fail to yield meaningful results. Before benchmarking
your company against another to discover how they achieve high levels of business performance,
you must understand your own performance. An initial self–assessment should include questions to
determine if the process has been flowcharted; if the process owners have been correctly identified;
where key handoffs exist within and outside of the process; if automated and manual activities have
been identified; and finally, if redundancies or inefficiencies have been targeted. We have found that
an exercise called process mapping will

Managing Service Delivery Individual Final Assessment Essay
Patrick John M. Tabay 19 June 2015
DHSM 303 Managing Service Delivery Individual Final Assessment
1. Service quality is a measurable set of standard established upon by a provider in delivering
services to a client/customer. It can also be viewed upon as a degree of both tangible and intangible
expectation coming from a customer's perspective on how these services are realized by the supplier
or by the product coming from the provider.
Dimensions of quality:
Performance – this is the primary operating characteristics of a product (David, 1987). A customer
usually looks for this particular quality in availing product or service. This quality dimension
involves elements which can be assessed, they can be ranked factually on separate aspect of
performance. A customers' decision making is usually influenced by this dimension of the product or
service.
Features – this dimension is auxiliary to the basic operating characteristic (David, 1987). Considered
as the "bells and whistles" of product and services it has distinct characteristic or aspect of a
merchandise or service. Feature is also a key factor in influencing the decision making process of a
would–be user.
Reliability – This dimension mirrors the likelihood of a product deteriorating or shortfalls in quality
(David, 1987). This is a very important dimension in the service because it determines the product
or service longevity in the industry one is competing for survival, if it possess this

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