The most important attributes of a World-class Remote Team
Download as PPTX, PDF0 likes147 views
This document discusses the importance of trust, effectiveness, and efficiency when working with global project teams. It defines trust as having credibility, reliability, and intimacy while limiting self-orientation. Effectiveness means doing the right things by eliminating confusion, showing respect and appreciation, and ensuring good fits. Efficiency is defined as doing things right through using work statuses, listening attentively, being aware, reflecting on processes, and leveraging project management apps.
The most important attributes of a World-class Remote Team
- 1. Joshua Hoskins, #DigitalNomad The most important attributes of a World-class Remote Team Working with Multinational Project Teams in an Effective & Efficient Way twitter: @jhoskins email: jhoskins@crmified.com
- 2. Joshua Hoskins Delivery Architect + #DigitalNomad About me... ● Serving the Salesforce ecosystem since 2016 ○ Twitter - @jhoskins - #Askforce ○ Community User Groups ○ Community Conferences ○ App Demo Jams ● I’m passionate about... ○ Purpose ○ Process ○ Impact/Outcome ○ Effectiveness ○ Travel #AvGeek
- 3. During the day… I’m a Delivery Architect ● Oversee and monitor all aspects of the project ● Work for skilled team members to ensure project success ● Bridge between customers and delivery team ● Deep understanding of culture What is a Delivery Architect?
- 4. Let’s begin with some questions... ● In your current job role what gives you the most satisfaction? ● What is the biggest challenge you experience working with an global team? ● On your last project that “DIDN’T go so well...”, where did you spend most of your time? Please raise your hand to make yourself known and introduce yourself
- 5. TRUST What is Salesforce’s #1 Core Value?
- 6. The Trust Equation Four objective variables to measure trustworthiness
- 7. ● 3 variables in numerator; increasing any increases trust ○ Credibility = the words we speak ○ Reliability = our actions ○ Intimacy = feelings of safety, security in sharing ● 1 variable in denominator; increasing this will decrease trust ○ Self-orientation = focus (on self or others?) ○ It’s all about people. People, not institutions The Trust Equation Putting it all Together
- 8. Effectiveness vs. Efficiency Effective (adj.) – Adequate to accomplish a purpose; producing the intended or expected result. Efficient (adj.) – Performing or functioning in the best possible manner with the least waste of time and effort. Summary Being effective is about doing the right things, while being efficient is about doing things right. What’s the Difference?
- 9. Ways to be Effective Eliminate Confusion ● Proper and Constant Communication ● Daily Interaction ● Ensure Priorities are Set ● Ensure everyone is on the same page Respect & Appreciation ● Treat your team members as your family members, NOT just any team member Love, Protect, Warn Know what’s a Good Fit and what’s NOT ● GOOD - I know exactly what done looks like. ● NOT GOOD - Subjective, Reports, Page Layouts “doing the right things”
- 10. Ways to be Efficient ● Work Statuses ○ New ○ Refinement ○ Planned ○ In Progress ○ BLOCKED ○ Dev Complete ○ Ready for QA ○ QA In Progress ○ QA Complete ○ Ready for UAT ○ UAT Complete ○ Done ● Read a Room ○ Listen ○ Listen ○ Listen ● Be Aware ● Reflect on things? ○ Start ○ Stop ○ Continue ● Apps/Tools ○ Google Calendar ○ TimelyApp ○ Gmail What did you learn Today? “doing things right”
Editor's Notes
- #2: Attributes of a World-class Remote Team Learn how to work with Multinational Project Teams in a Effective & Efficient Way
- #3: Serving the Salesforce ecosystem since 2016 Twitter - @jhoskins - #Askforce Community User Groups Community Conferences App Demo Jams I’m passionate about... Purpose Process Impact/Outcome Effectiveness Travel #AvGeek
- #4: Oversee and monitor all aspects of the project Work for skilled team members to ensure project success Bridge between customers and delivery team Deep understanding of culture
- #5: In your current job role what give your the most satisfaction? What are is the biggest challenge your experience working with an global team? On your last project that “DIDN’T go so well...”, where did your spend most of your time? https://trustedadvisor.com/why-trust-matters/understanding-trust/understanding-the-trust-equation
- #7: https://trustedadvisor.com/why-trust-matters/understanding-trust/understanding-the-trust-equation
- #8: 3 variables in numerator; increasing any increases trust Credibility = the words we speak Reliability = our actions Intimacy = feelings of safety, security in sharing 1 variable in denominator; increasing this will decrease trust Self-orientation = focus (on self or others?) It’s all about people. People, not institutions
- #9: Effective (adj.) – Adequate to accomplish a purpose; producing the intended or expected result. Efficient (adj.) – Performing or functioning in the best possible manner with the least waste of time and effort. The difference between effectiveness and efficiency can be summed up shortly, sweetly and succinctly – Being effective is about doing the right things, while being efficient is about doing things right.
- #10: Eliminate Confusion Proper and Constant Communication Daily Interaction Ensure Priorities are Set Ensure everyone is on the same page Respect & Appreciation Treat your team member as your family members, NOT just any team member Love, Protect, Warn Know what’s a Good Fit and what’s NOT GOOD - I know exactly what done looks like. NOT GOOD - Subjective, Reports, Page Layouts
- #11: Work Statuses Read a Room - Dr. Phill, Listen to what’s not being said. Be Aware Reflect on Things Apps/Tools