The Rise of Centralized Application Performance Management: Four Case Studies
0 likes701 views
SL Corporation's RTView offers centralized application performance monitoring (APM) solutions, demonstrated through various case studies across industries including retail, transportation, financial services, and casino operations. The platform enables real-time visibility, data aggregation, and preventative care for critical applications, achieving significant improvements in performance and operational efficiency. With over 250 customers and consistent annual growth, RTView is recognized as a leading technology in APM since its inception in 2002.
The Rise of Centralized Application Performance Management: Four Case Studies
- 2. Speaker Tom Lubinski Founder, CEO and President SL Corporation
- 3. Agenda 1. Quick Overview of SL Corporation’s RTView 2. Online Retail Case Study – Complex Distributed Applications 3. Transportation Case Study – Hundreds of Branch Offices 4. Financial Services Case Study – Hundreds of Custom Applications 5. Casino Case Study – Applications Based Around Middleware 6. RTView Enables Centralized APM
- 4. RTView™ • Used in APM, BAM, and Infrastructure Monitoring solutions since its introduction in 2002 • 100% average growth each year since • Over 250 customers to-date • Recent Awards – 2007 and 2008 InfoWorld100 – Start-IT Top 50 Technologies for 2008
- 5. 250+ 250+ RTView RTView Customers Customers
- 6. RTView RTView Partners Partners Japan
- 7. 7
- 8. Case Study #1: One of the World’s Most Popular Online Retail Stores – Complex, Distributed Applications Business Drivers: Ensure Black Friday scalability Quick access to massive amounts of global metrics 2-month development/deployment window Goals Achieved: Flawless holiday season Global visibility across hundreds of servers Exceeded sales plan across all geographies in down economy Real-Time Visibility 8
- 9. Case Study #1: Online Retail Store - Before DB Order Portal Shopping Cart Inventory Credit Check Product Catalog Billing Real-Time Visibility 9 Americas Only
- 10. Case Study #1: Online Retail Store - After Help Desk/ Trouble Ticket System RTView Centralized Monitoring and Troubleshooting Real-Time DB Cache Alert Engine Analytics Aggregation & Thresholds Thresholds Navigation Send email DB Data Server Through Tiers SNMP trap Proxy for data Group by Region Minimum install Drill Down Comm via Web Hierarchical server (Port 80) Central Japan Order Shopping Inventory Credit Product Billing Order Shopping Inventory Credit Product Billing Portal Cart Check Catalog Portal Cart Check Catalog Shopping Inventory Credit Billing Order Portal Product Catalog Cart Check EMEA Asia-Pacific Real-Time Visibility 10 Americas
- 11. Case Study #1: Online Retail Store SL’s 360° APM Platform, RTView, enabled: Centralized worldwide view of application status Aggregation of data and navigation through tiers to determine the root cause of issues affecting performance Preventative care – APM platform sends real-time alerts to trouble ticket system before there’s a problem Real-Time Visibility 11
- 12. Case Study #2: Leading Fortune 500 Transportation Company – Hundreds of Branch Offices Business Drivers: Competitive advantage through more timely shipment status information Validate SLA adherence Need to track data flow milestones Goals Achieved: Flexible APM platform monitors every aspect of applications; supports SOA Preventative care Fewer customer calls re: shipment status Improved branch operations Real-Time Visibility 12
- 13. Case Study #2: Transportation Company - Before Real-Time Visibility 13
- 14. Case Study #2: Transportation Company - After Kuala Lumpur Jaipur Mini RTView Galveston APM Platform Mini RTView Mini RTView APM Platform APM Platform Apps running and Newark managed locally Mombasa Apps perform Branch views status Mini RTView Data Mini RTView APM Platform services at Branch of shipments Server APM Platform Summary Local Data Aggregation Custom, 3rd-party, common & legacy apps Request Detail On-Demand Headquarters Historical Real-Time DB Cache Monitoring & Management RTView APM Platform Real-Time Visibility 14
- 15. Case Study #2: Transportation Company 360° APM Platform, RTView, enabled: Data collection and aggregation at the Branches On-demand drill-down to Branch detail by Headquarters Mini APM platforms at each Branch give access to local metrics Real-Time Visibility 15
- 16. Case Study #3 A Top-Ranking U.S. Financial Institution – 100+ Custom Applications Business Drivers: Applications critical to business ops Costly downtime Too many monitoring tools – no visibility Several prior single-pane-of-glass APM initiatives failed Goals Achieved: Monitoring of entire vertical application stack including batch processes Dramatic reduction in Sev1 incidents, especially relating to weekend updates Leveraged and extended existing monitoring infrastructure Real-Time Visibility 16
- 17. 10 0 ap s o HP BAC pl f c ic u at st io om Corefirst ns i3 Infovista Apps MOM BMC Patrol MQ Apps Credit Netcool Datapower Custom Business Logic Apps Oracle Coherence Azul FX Netuitive Tideway Apps Netscout JMX Limited access to wealth of application information Application Log Files Fixed Income Apps TIBCO SAN SIS Apps Autosys Real-Time Visibility F5 Grid Case Study #3: Financial Services Institution - Before 17
- 18. Case Study #3: Financial Services Institution - After Credit FX Fixed Income LOB ew - vi le Tech Support d ro s se om Application Support ba ust C RTView Single-Pane-of-Glass APM Platform Extends Existing Monitoring Infrastructure Apps Apps Apps Apps Apps Apps Real-Time Visibility 18
- 19. Case Study #3: Financial Services Institution SL’s 360° APM Platform, RTView, enabled: Single-pane-of-glass views that eliminate monitoring silos Access in real-time to wealth of information by all relevant users Custom, role-based views Extension of existing monitoring infrastructure Real-Time Visibility 19
- 20. Case Study #4 Market-Leading Casino Entertainment Company – Applications Based Around Middleware Business Drivers: Rewards program increasingly business- critical; 60% of revenue from “regulars” No visibility into messaging middleware or end-to-end transaction flow Too many manual steps in “personal touch” processes Goals Achieved: Service-level visibility through middleware Views into end-to-end transaction flows Automated Player Rating process Preventative care of applications Real-Time Visibility 20
- 21. Case Study #4: Casino Entertainment Company - Before Geographically Geographically Disparate Servers Disparate Servers Middleware Server/Broker Message Message Execution Execution Middleware Message Execution Middleware Server/Broker Server/Broker No direct visibility into messaging middlware Angry Customer Calls Help Desk Application Support Real-Time Troubleshooting Visibility 21 Tools Infrastructure Alerts
- 22. Case Study #4: Casino Entertainment Company - After Geographically Geographically Disparate Disparate Servers Servers Middleware Server/Broker Message Message Execution Execution Message Middleware Execution Middleware Server/Broker Server/Broker RTView Centralized Monitoring & Management Middleware metrics relating to app performance End-to-end transaction monitoring Metrics from instrumented apps via JMX/SQL Early Warning Drill down to root cause via middleware Real-Time Visibility 22 Trouble Ticket System Application Support
- 23. Case Study #4: Casino Entertainment Company SL’s 360° APM Platform, RTView, enabled: Visibility into middleware metrics relating to machine, component, and application performance Visibility into end-to-end transaction flows via message execution metrics Preventative care of rewards service infrastructure Real-Time Visibility 23
- 24. RTView Enables Centralized APM Service-level views Drill down to component-level detail Application health Transaction monitoring Baseline comparison Heat maps Real-time alerts Real-Time Visibility 24
- 28. Drill Down to Component-Level Detail
- 29. Drill Down to Component-Level Detail
- 30. Drill Down to Component-Level Detail
- 39. Heat Maps
- 40. Heat Maps
- 41. Real-Time Alerts
- 42. Real-Time Alerts
- 43. In summary, RTView enabled… Aggregation of data and navigation through tiers Centralized and local monitoring solutions Access to all data including existing monitoring metrics Inclusion of infrastructure and software component metrics with end-to-end transaction information
- 44. For more information on this topic, or to request a demonstration or evaluation of SL’s RTView for APM platform, please visit: http://www.sl.com/ or call (415) 927-8400