eCommerce & Internet
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The document outlines various components of e-commerce and e-business, including logistics planning, pricing, order fulfillment, and customer relationship management. It also details the steps in a wholesale e-commerce transaction from selection to payment, and discusses supply chain management using Michael Porter's competitive forces model. Additionally, it mentions community-building strategies such as newsletters, forums, and social media engagement.
eCommerce & Internet
- 1. E – Commerce and Internet
- 2. E-Business includes • Merchandise • Other logistics planning & analysis • Pricing & • Order entry,order Promotions tracking • Financial accounting & reporting • Order fulfillment • Customer service • Warehousing • Customer • Inventory relationship Management management • Shipping • Knowledge • Returns management and • Supply Chain
- 3. Basic Database Configuration for Transaction-Ready Websites Database A Inventory Web browser Web server CGI Script Database B Identifiable customers Database C Web content & other customers
- 4. Steps in a wholesale E-Commerce Transaction User profile on the WWW User preferencing system Step 4 Step 2 Step 3 Step 7 Buyer selects Buyer orders Buyer searches for Buyer pays for product product product product Purchase Homepage catalogs Payment order Order options Content Dynamic confirmation Transaction Transaction publishing server server processing processing Step 5 : P.O. sent to seller Step 6 : Seller confirms order Step 8 : Payment information sent to bank Step 1 Buyer logs on to browser LEGACY iNTEGRATION Legacy Integration 11. Product Seller Legacy Sellers Bank Buyers bank shipped systems Bank step 10: Step 9: Credit approved Credit checked
- 5. AIMSTER’s Working Aimster Aimster Q A Users ask Aimster Software provides the answer Software searches the files
- 7. Information Flow for a B2B Supply Chain Orders Orders consolidated Orders Raw material Manufacturer Wholesaler Retailer Supplier
- 8. Material & Information Flow from Raw Material to Consumer Material Flow Manufactured Repacked Customer Raw Supply Chain Management product product product material Consumer Pricing Pricing Pricing schedules availibility pricing availibility Information Flow
- 9. Michael Porter’s Competitive Forces Model
- 10. The Value Chain Product manufacturing marketing distribuition development suppliers differentiate Low cost Low cost focus customers
- 11. The Value System supplier company distributor support primary s c s c support c primary s S = supplier competitor c = customer
- 12. Competitive Forces Model Threat of new entrants Bargaining power of Rivalry among Bargaining power consumers existing competitors of suppliers Threat of substitute products/services
- 13. ISP – Different Tiers Tier 3 Tier 1 Tier 2 Tier 4 Tier 3 provider providers Tier 5 Tier 3 Tier 3 Local Providers
- 14. Community Building Programs • E-mail news letters • Industry relevant reports • Community calendars • Public Bookmark files • Chat events • Promotions and contests • Community forums & bulletin board & • Community knowledge bases
- 15. “Like” us on Facebook: p // / http://www.facebook.com/welearnindia “Follow” us on Twitter: http://twitter.com/WeLearnIndia http://twitter com/WeLearnIndia Watch informative videos on Youtube: http://www.youtube.com/WelingkarDLP