The User Experience Group: Making I.T. Easier
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The User Experience Group (UXG) assists IT teams in improving product usability through design, development, and evaluation services. Key offerings include expert reviews, information architecture assessments, heuristic evaluations, design critiques, interface prototypes, and user testing. Usability benefits include increased customer satisfaction, productivity, and reduced errors and costs.
The User Experience Group: Making I.T. Easier
- 1. User Experience Group (UXG) Making IT Easier
- 2. What the UXG does We assist IT teams in the design, development, and evalua@on of computer systems to help improve the overall usability of their products.
- 3. What is Usability? If a product is usable, then you can: Find what you need. Understand what you find. Act on that understanding.
- 4. Benefits of Usability • Increased customer sa@sfac@on • Increased user acceptance • Increased produc@vity • Improved percep@on of the site, brand, or organiza@on
- 5. More Benefits of Usability • Decreased user errors • Decreased training and support costs • Reduced development and maintenance costs
- 6. Services We Offer Expert Review Our consultants examine the system or prototype and comment in detail on its adherence to the principles of good design.
- 7. Services We Offer Information Architecture Organiza@on, labeling, and naviga@on of computer systems are reviewed the by the consultants and recommenda@ons for improvement are made.
- 8. Services We Offer Heuristic Evaluation The systema@c evalua@on of the interface and its compliance with recognized usability principles (the "heuris@cs").
- 10. Services We Offer Interface Prototypes and Mockups Based on project‐specific requirements, a set of visual representa@ons are created to clarify design ideas and to serve as a blueprint for the actual system.
- 11. Services We Offer User Testing User tes@ng involves observing people using system to complete a set of representa@ve tasks. Sessions are analyzed for usability issues, and sugges@ons for improvements and changes are made.
- 12. What Happens During A User Test?
- 24. For more informa@on, please contact us at: 812‐855‐4499 usable@indiana.edu h_p://www.indiana.edu/~usable