The UX of DX (Write the Docs 2024) - Theresa Neate.pdf
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The document explores the concept of developer experience (DX) and its relation to user experience (UX), emphasizing the importance of usability principles derived from human psychology. It discusses cognitive processes like 'thinking fast' and 'thinking slow' and how they impact user interaction with tools and services. The summary also highlights the significance of clear communication, instinctive navigation, and user testing in creating an effective developer experience.
The UX of DX (Write the Docs 2024) - Theresa Neate.pdf
- 1. theresaneate.net ©2024 Theresa Neate November 2024 Don’t make me think The UX of Developer Experience 1
- 2. theresaneate.net ©2024 Engineering Leader. Systems Thinker. Eternally Curious. Hello! I Am Theresa Neate theresaneate.net 2 buildkite.com
- 3. theresaneate.net ©2024 Developer Experience Today we are exploring… Thinking systems User Experience 3
- 4. theresaneate.net ©2024 1 Daniel Kahneman Thinking Fast and Slow 4
- 5. theresaneate.net ©2024 Thinking Fast a.k.a. “System 1” 5 Cognitive Ease Intuitive Prone to bias Unreliable Fast Instinctive Automatic e.g. when driving a familiar road
- 6. theresaneate.net ©2024 Let’s have fun with Thinking Fast 6
- 7. theresaneate.net ©2024 Let’s have fun with Thinking Fast 7 TRUCK DRIVER
- 8. theresaneate.net ©2024 Let’s have fun with Thinking Fast 8 TRUCK DRIVER
- 9. theresaneate.net ©2024 Thinking Slow a.k.a. “System 2” 9 Cognitive Strain Reason Compute Reliable Effort Concentration e.g. doing Hook Turns in Melbourne
- 10. theresaneate.net ©2024 What has a head and a tail but no body? 10 Let’s have fun with Thinking Slow A coin
- 11. theresaneate.net ©2024 Let’s have “fun” with Thinking Slow 11 https://www.lingscars.com/
- 13. theresaneate.net ©2024 That wasn’t fun! 13
- 14. theresaneate.net ©2024 Poor UX requires you to use slow thinking 14
- 15. theresaneate.net ©2024 2 Steve Krug Don’t Make Me Think 15
- 17. theresaneate.net ©2024 “Usability is about people and how they understand and use things, not about technology … while technology often changes quickly, people change very slowly.”
- 18. theresaneate.net ©2024 We don’t compare options We scan, not read We use guesswork How people use the web
- 19. theresaneate.net ©2024 Essential Usability Principles 19 A good website (or doc) is self evident Ruthlessly reduce the word count Every click is instinctive Clear navigability Uniformity Designed for easy scanning Conduct repeated user testing and “dog fooding”
- 20. theresaneate.net ©2024 Knowing these principles Let’s once more have “fun” 20
- 22. theresaneate.net ©2024 What usability principles were violated? 22
- 23. theresaneate.net ©2024 “Your job is to get rid of the question marks…every question mark adds to our cognitive workload, distracting our attention from the task at hand.”
- 24. theresaneate.net ©2024 Example of great UX in Docs 24
- 25. theresaneate.net ©2024 Halve the words on each page, then halve them again Don’t make the user think Make every click an obvious choice 3 Laws of Usability
- 26. theresaneate.net ©2024 3 underpinned by User Experience Developer Experience 26
- 27. theresaneate.net ©2024 27 DX The experience a developer as an end-user has, in using a tool, platform or service. This includes: • Testability • Extensibility • Documentation DX is governed by all the rules of UX & Usability.
- 28. theresaneate.net ©2024 Don’t make me code 28
- 30. theresaneate.net ©2024 Developer Experience Journey 30 1. Do I want to use it? 2. How do I sign up? 3. How do I get started? 4. How do I use it? 5. How do I get help? https://speakerdeck.com/pamelafox/the-developer-experience
- 31. theresaneate.net ©2024 Instant Signup Some key DX metrics Speed from zero to “hello world” Responsive Support 31
- 32. theresaneate.net ©2024 Example of great DX in Docs 32 Speed from zero to “hello world”
- 33. Reminder: Usability (and UX) is fundamentally about human psychology
- 34. theresaneate.net ©2024 34 https://www.techtarget.com/searchsoftwarequality/opinion/How-the-developer-experience-builds-trickle-down-usability So too is DX DX hierarchy of needs
- 35. theresaneate.net ©2024 35 Summary The most important technology component: Humans & Human Psychology
- 38. theresaneate.net ©2024 Presentation template designed by Slidesmash Watercolors by graphicburguer.com Special thanks to all people who made and share these awesome resources for free: Credits 38
- 39. theresaneate.net ©2024 This presentation uses the following typographies and colors: Colors used Free Fonts used: https://www.fontsquirrel.com/fonts/montserrat https://www.fontsquirrel.com/fonts/lato Presentation Design 39