The Value of real time collaboration
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The document outlines the business case for real-time collaboration, highlighting significant improvements in productivity, employee engagement, and sales performance after deploying collaboration tools like Cisco Webex. For instance, Celina Insurance saw an increase in premiums from $65 million to $110 million post-implementation, while Virgin Media reported a six-point jump in employee engagement scores. Additionally, Cisco's collaboration solutions helped Nationwide boost mortgage sales by 66% and improve customer satisfaction by 70%.
The Value of real time collaboration
- 1. Business Case for Real Time Collaboration ROI case study landscape 1 Less travel Process Imp. Faster comms. Reduced absence Intangible Profit/ Revenue Operational Savings Celina Insurance. 245 employees handling $65 million in premiums before social collaboration to 170 employees producing $110 million in premiums since the change. Source: IBM Virgin Media. Flexible Working Pilot with Cisco WebEx & WebEx Social → Employee engagement scores jumped six points. Largest jump ever recorded. Source: Thomson Reuters & Elisa Nardi, Chief People Officer (Virgin Media) Virgin Media. Workplace Transformation Program. WebEx deployment to 5,000 knowledge workers reduced T&E expense 20% YOY Source: Colin Miles, Director of IT Services (Virgin Media) Reduced Travel Expense Faster Info Search Faster People Search Peer-Peer Support Reduced Email Faster time to market Innovation Customer Satisfaction Higher Productivity Increased Sales Nationwide Cisco Video Collaboration → Boosted mortgage sales performance by 66 percent → Improved customer net satisfaction by 70 percent → Cut costs of sales by 66 percent Source: Cisco & Nationwide Building Society Faster time to market Innovation Customer Satisfaction Higher Productivity