Infographic: Plan for Success!
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The document discusses the challenges and successes surrounding new service or product launches based on a survey by TeamQuest. It highlights key factors for successful launches, such as IT's role in forecasting demand, maintaining service levels, and customer experience, while also addressing potential issues like service disruptions and customer dissatisfaction during high traffic periods. Ultimately, it emphasizes the importance of preparedness and collaboration between IT and business to avoid crises and ensure successful outcomes.
Infographic: Plan for Success!
- 1. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.Click to share this document on social media. Based on a 2014 international survey commissioned by TeamQuest and conducted by Kelton Research teamquest.com New service or product launch discussion among business leaders 01 IT accurately predicts IT requirements to support business demand 03 New service/product launched 05 Service levels remain consistent 07 Customers have a good experience 09 IT and business collaborate to forecast business demand 02 IT plans and provisions the service 04 Demand spikes 06 Media attention is focused on the new service/product launched 08 Revenues soar and stock price goes up10 Forewarned, forearmed... to be prepared is half the victory. ANATOMY OF A DISASTER ANATOMY OF A SUCCESS New service or product launch discussion among business leaders 01 Heavy waves of traffic hit 03 Internal blame‐ storming begins 05 Media attention 07 Company resolves problem 09 New service or product launched with little input from IT 02 Outage(s) occur ‐ service disruption04 Customer outrage / user dissatisfaction06 Company explanation/crisis management 08 Customers remember, remain uneasy10 It’s an integral part of our day‐to‐day business.” “We plan for peak demands. “We had record sales with zero peformance issues.” "We're currently experiencing very high volume. Thanks for your patience." "It's embarrassing for one of the nation's largest retailers to have a Web site that can't support a rush." “All systems performed as anticipated. We had no surprises.”