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WorkplaceComplacencytoolboxtalk
Asimple,5minuteoutlineofwhattocoverinatoolboxtalkon
WorkplaceComplacency.
Complacencyoccursineveryworkplaceandindividualcomplacencywilldifferto
varyingdegrees.Complacencycanbedefinedasself-satisfactionwithyourselfand
yourownabilities,especiallywhenaccompaniedbyalackofawarenessofpresent
dangersorprocessdeficiencies.Mostjobsarerepetitive,andgraduallypeoplecan
takethingsforgranted,intheirdailywork.Thiscanleadtohealthandsafetyrisksto
themselvesandtheircolleagues.
WhyrunaWorkplaceCompacencytoolboxtalk?
EffectsofComplacency
Internalfactorsthatattributetocomplacency
Externalfactorsthatattributetocomplacency
Tipstoavoidcomplacency
WhyisComplacencyAConcern?
Complacencyisaconcernbecauseitcanleadtounsafeactsintheworkplaceand
thiscanleadtonearmisses,injuriesorpossiblyafatality.
EffectsofComplacency
Whensomeonestartsbecomingcomplacent,thereisadangerthattheworkerwill
goin‘auto-pilot’andmayunderestimateriskordecidetocutcorners.Someofthe
actionsrelatedtocomplacencyare:
Takingshortcutsinprocesses
Inattentiontotheirworkenvironment
Rushingtocompletethetask
Assumingeveryoneisawareofthehealthandsafetyaspectsofthework
Riskierworkbehaviours
Dissatisfactionwithyourworkandlackofmotivation
Changesisworkerattitudes
Lackofengagementinmeetingsorwithotherworkers
ExternalFactorsThatMayAttributetoComplacency
Reallygoodhealthandsafetysystems–accidentsmayberare,andworkersmay
perceivethataccidentsdon’thappenintheworkplace
Unchallengingwork- doingthesamerepetitivetaskcanbecomemundane
Poorstafftraining- on-goinghealthandsafetyawarenesstrainingmaynotbe
frequentorengagingenough
Lackofincidentreporting–nearmissesoraccidentsmaynotbereportedby
workers
InternalFactorsThatMayAttributetoComplacency
Workersmaynotconductariskassessment-becausetheyareexperiencedintheir
joborareinarush
Notthinkingwhoyouareworkingwith
Notconsideringthetasktheyaredoing
Notconsideringtheworkplaceenvironmenttheyareworkingin
Notconsideringtheconsequences
Familiarityoftheworkplaceenvironmentandjob
TipsToHelpAvoidComplacency
Performariskassessmentpriortoconductingwork
Maketrainingmorefrequentandengagingforworkers
Alwaysbevigilantforyourownandothers’safety
Don’tassumethatyearsofexperiencemeansthatyouwillnotmakeerrors
Reportnearmissesandaccidenttoyoursupervisor
Reviewworkprocessesandprocedures
Includeworkersinhealthandsafetyriskassessments,talkingthroughworktasks,
inspectionsandhelpotherworkersintheirtaskorjob.
Complacencyishardtoovercomeforsomeindividuals,however,donotignore
thesignsanddonotbeafraidtoapproachyourworkcolleaguesorsupervisors
whenyouseesignsofcomplacency.
Keytakeaways:
Complacencycanleadtoseriousaccidents
Complacencycanleadtomorefrequentnearmisses
Considerfactorsthatmaybeattributedtocomplacency
Seeallourtoolboxtalktopicshere
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