Top challenges
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The document outlines the top IT challenges for 2012, focusing on areas such as business alignment, strategic planning, agility, and operational efficiency. It emphasizes the importance of effective processes, metrics, and risk management in addressing these challenges. Solutions and best practices are discussed to enhance visibility and decision-making within IT departments.
Top challenges
- 1. Top IT Challenges for 2012 And the role of Process, Metrics, & Risk 1
- 2. Today’s Webinar 1. Hear what fellow IT leader’s top IT challenges are for 2012 2. Learn why these challenges mater and what their impact will be 3. Learn about solutions & best practices for effectively addressing these challenges
- 3. Top IT Challenges for 2012* • Outward-facing Business • Planning – IT and Business Alignment – IT Strategic Planning – Business Agility and Speed – Enterprise Architecture to Market – Revenue Generating IT – Business Process Re- Innovations Engineering • Operations – Business Productivity and Cost Reduction – IT Reliability and Efficiency – Security and Privacy – IT Cost Reduction Best Practice Root Issues… Process Metrics Risk 3 * MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
- 4. Better Decisions Visibility Process Metrics Risk 4
- 5. Visibility 5
- 6. Visibility Attributes Information is Incorporates Varied Sources • Available • Objective Data - Hard • Timely – Real-time – Metrics Based • Frequent, if Periodic – Reflects Current Trend • Subjective Data – Soft – Less Formal • Accurate – (Honest? / – Opinions Filtered?) – Perceptions • Consistent (Standardized • Aggregated Processes) Goal of Visibility No Surprises
- 7. Visibility Attributes • A combination of – Current Status Status – History – Forecasts – Analytics and Inferences • Representing Repository Analytics History – Objectives – Service Levels – Targets – Thresholds – Alerts • Housed in a Predictive single Repository
- 8. Process
- 9. Clearly communicate what needs to be done • Ask appropriate questions: – By type of project – By phase of project – By role responsibility – On schedule • Put it into a tool that is accessible anywhere • Capture performance expectations
- 10. Ensure best practices are followed and critical steps are not overlooked • Collect data on the behavior you want to be followed • Report on compliance • Make this behavior visible • Take action on what you see
- 11. Communicate What Needs to be Done • Capture performance expectations • Ask appropriate questions: – By type of activity – By phase – By role • Rule Based • Electronic checklists 11
- 12. Stage Gating
- 13. Metrics 13
- 14. Scorecards
- 16. Risk 16
- 17. Spot early warning signs before failure • The best managers can understand what they see/hear • Codify the experience of the best managers • Understand how they interpret data
- 19. Summary - Top IT Challenges for 2012* • Outward-facing Business • Planning – IT and Business Alignment – IT Strategic Planning – Business Agility and Speed – Enterprise Architecture to Market – Revenue Generating IT – Business Process Re- Innovations Engineering • Operations – Business Productivity and Cost Reduction – IT Reliability and Efficiency – Security and Privacy – IT Cost Reduction 19 * MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
- 20. Summary - Top IT Challenges for 2012* • Outward-facing Business Better • Planning – IT and Business Alignment – IT Strategic Planning – Business Agility and Speed Decisions – Enterprise Architecture to Market – Revenue Generating IT – Business Process Re- Innovations Engineering • Operations – Business Productivity and Cost Reduction – IT Reliability and Efficiency Visibility – Security and Privacy – IT Cost Reduction Process Metrics Risk 20 * MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
- 21. Top IT Challenges for 2012 And the role of Process, Metrics, & Risk For questions or for more information: •610-530-5230 www.CAIBuzz.com 21