Topdanmark PP
- 1. ’ At 10.01.2012
- 2. Insurance can be fun Window broken during cleaning of colleague. I declare to have examined miss. Larsens leg and is consequently unable to work. I ran the man over. He admitted it to be his fault, because he had previously been run over. Lightning stroke during storm in a freezer. The man driving was completely unpredictable. I had to turn aggressively several times, before I hit him. 2
- 3. Agenda About Topdanmark Topdanmark in numbers What can we offer you? What do you have to do? What can the future bring? Questions 3
- 4. Topdanmark top of the pop – 100 years In 1898 two insurance companies were founded. In 1985 these merged and were listed as Topdanmark. During the nineties they formed a strategic alliance with the Swedish insurance company WASA. Decided to put their main focus on insurance and made a distribution agreement with Danske Bank. In 2006 Michael Pram Rasmussen became chairman. In 2009 Christian Stagil was appointed CEO. Topdanmark today has 2500 employees, 540 claims handlers and receives about 1 million telephone inquiries a year. 4
- 5. ID 1 The strategy of Topdanmark We want to develop and improve the customers experience. We want to be a dynamic company, that promotes personal- and professional development. We want to standardize the goal of the management and the employees, with those of the shareholders. 5
- 6. ID 2 The mission and goals of Topdanmark We will improve our position in the Danish insurance industry. We will have an expense ratio, lower than the general marked level. We want to keep profitable customers by delivering a high level of customer service. We want to be able to attract and keep qualified employees. 6
- 7. What dælen do we do? Every forth citizen, every sixth business and half of all Danish farmers is insured at Topdanmark. We have insured the danes for over 100 years, therefore we constantly try to adapt our insurances to fit the modern citizen. Room must be made, to live life as you wish – we are you helping hand for you to do so. 7
- 8. Topdanmark in numbers 1 8
- 9. Topdanmark in numbers 2 A low expence ratio and an efficient claim proces makes ot possible to combine competitive prices for the customers, with a competitive return for the shareholders. 9
- 10. “An employee must have the ability to act professionally and informally, person? Can you be this putting him/her self in the place of the customer, to be able to help the customers in the best way possible.“ Søren Pahl, Human Ressource manager 10
- 11. Employees During the upswing in 2008, the employment rate was as high as ever, despite the financial crisis we are currently more than 2500 employees. 11
- 12. Employees It is important for us to have a large age spand among our employees. 12
- 13. Your future in Topdanmark Endless opportunities for developing your skills while working for us. We offer courses in; Professionel Insurance Development, Leadership Development, Personal Development and IT-skills ect. 13
- 14. 80 Topdanmark is a 78 Topdanmar k good place to work 76 EEI Pengeinstit utter og 74 forsikring EEI 72 Danmark 70 68 66 14
- 15. Job opening ApplyNI Hired It’s up to you now or rejecte d Selection 1. 2. 1. Intervie Intervie w & test w 15
- 16. Meet Lars – Business and industry Former CBS’er – Cand.merc.com In 1996 head deputy in the information apartment. Responsible for all intern and extern communication. Topdanmark gave Lars the opportunity to study for a MBA in London – where he finished with an average of A- We still have him! 16
- 17. Are you our next colleague? Send your application today to: tope@topdanmark.dk 17
- 18. Appendix 18
- 19. 19
- 20. Annual report 20