TRAINING
& DEVELOPMENT



    Budi Santoso
    HR-T&D PT. Greenfields Indonesia
The Big Picture
PICTURE
                       Organization
                       Performance

                  Employee Performance

                    Skills, Knowledge &
                           Attitude

                  Education, Experience &
                          Training
System Model
TRAINING


                              Needs
               Evaluation
                            Assesment


               Implement     Design
Training Needs
ANALYSIS
Training Needs
ANALYSIS



   Organization    Task      Person
     Analysis     Analysis   Analysis
Training Needs
ANALYSIS




                 1. Organization Report
Organization     2. Organization Survey
  Analysis       3. Performance Appraisal System
                 4. Business Plan
Training Needs
ANALYSIS




                 1. Job Description
                 2. Job Output Standard
 Task Analysis   3. Cases in Job
                 4. Performance Appraisal
                 5. Other Obstacle
Training Needs
ANALYSIS


                 1. Performance Appraisal
                 2. Questionaire
   Person        3. Focus Group
   Analysis      4. Interview
                 5. Observation
                 6. Psychological Assessment
How to
Define the
Problem ?
Desired
Performance Gap

                                Performance




                     Actual
                  Performance
Designing Training
PROGRAM
Designing Training
                           PROGRAM

                      Instructional
  Trainer
                        Objective
               Issue In
               Training
                Design
Principle of        Trainee Readiness
 Learning             & Motivation
LEARNING
                            OUTCOME

   Verbal   • State, Tell
Information • Describe information


Intelectual   • Apply concept to
   Skills       solve problem

             • Execute a physical
Motor Skills
               Action
LEARNING
                      OUTCOME


          • Choose a personal
Attitudes
            course of action


Cognitive • Manage thinking
Stratgey    & learning process
TRAINING
EVALUATION
TRAINING
E V A L U A T I O N


                 1. Memastikan kurikulum tercapai dan
                    mendukung kebutuhan bisnis
                 2. Menentukan apakah hasil training
                    mendukung bisnis
                 3. Mengukur benefit dan cost training
                 4. Membantu identifikasi gap tujuan dan
                    hasil training
TRAINING
E V A L U A T I O N




Before Training
During Training
 After Training
TRAINING
E V A L U A T I O N


                                             • Mengevaluasi reaksi peserta
                                Reaction       terhadap training
 4 LEVEL TRAINING EVALUATION




                                             • Mengevaluasi hasil
                                Learning       pembelajaran selama training


                                             • Mengevaluasi hasil training
                               Performance     terhadap pekerjaan peserta


                                Business     • Mengetahui apakah tujuan
                                               awal training telah tercapai
                                 Impact
PERAN
HR VS LINE MANAGER


                                   PERAN HR

1. Memfasilitasi proses TNA
2. Mengajukan rencana budget pelatihan
3. Memberikan panduan pelaksanaan pelatihan
4. Memberikan panduan evaluasi pelatihan
5. Menyediakan fasilitas pelatihan
6. Memberikan pelatihan bagi trainer cara
   memberikan training
PERAN
HR VS LINE MANAGER




                           Peran Line Manager
1. Melakukan proses analisa kebutuhan pelatihan
2. Mengajukan pelatihan yang dibutuhkan
3. Menyusun desain pelatihan bersama HR
4. Memberikan pelatihan
5. Melakukan evaluasi hasil pelatihan
6. Memberikan masukan pada HR tentang
   efektifitas pelaksanaan pelatihan

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Training & Development Process

  • 1. TRAINING & DEVELOPMENT Budi Santoso HR-T&D PT. Greenfields Indonesia
  • 2. The Big Picture PICTURE Organization Performance Employee Performance Skills, Knowledge & Attitude Education, Experience & Training
  • 3. System Model TRAINING Needs Evaluation Assesment Implement Design
  • 5. Training Needs ANALYSIS Organization Task Person Analysis Analysis Analysis
  • 6. Training Needs ANALYSIS 1. Organization Report Organization 2. Organization Survey Analysis 3. Performance Appraisal System 4. Business Plan
  • 7. Training Needs ANALYSIS 1. Job Description 2. Job Output Standard Task Analysis 3. Cases in Job 4. Performance Appraisal 5. Other Obstacle
  • 8. Training Needs ANALYSIS 1. Performance Appraisal 2. Questionaire Person 3. Focus Group Analysis 4. Interview 5. Observation 6. Psychological Assessment
  • 10. Desired Performance Gap Performance Actual Performance
  • 12. Designing Training PROGRAM Instructional Trainer Objective Issue In Training Design Principle of Trainee Readiness Learning & Motivation
  • 13. LEARNING OUTCOME Verbal • State, Tell Information • Describe information Intelectual • Apply concept to Skills solve problem • Execute a physical Motor Skills Action
  • 14. LEARNING OUTCOME • Choose a personal Attitudes course of action Cognitive • Manage thinking Stratgey & learning process
  • 16. TRAINING E V A L U A T I O N 1. Memastikan kurikulum tercapai dan mendukung kebutuhan bisnis 2. Menentukan apakah hasil training mendukung bisnis 3. Mengukur benefit dan cost training 4. Membantu identifikasi gap tujuan dan hasil training
  • 17. TRAINING E V A L U A T I O N Before Training During Training After Training
  • 18. TRAINING E V A L U A T I O N • Mengevaluasi reaksi peserta Reaction terhadap training 4 LEVEL TRAINING EVALUATION • Mengevaluasi hasil Learning pembelajaran selama training • Mengevaluasi hasil training Performance terhadap pekerjaan peserta Business • Mengetahui apakah tujuan awal training telah tercapai Impact
  • 19. PERAN HR VS LINE MANAGER PERAN HR 1. Memfasilitasi proses TNA 2. Mengajukan rencana budget pelatihan 3. Memberikan panduan pelaksanaan pelatihan 4. Memberikan panduan evaluasi pelatihan 5. Menyediakan fasilitas pelatihan 6. Memberikan pelatihan bagi trainer cara memberikan training
  • 20. PERAN HR VS LINE MANAGER Peran Line Manager 1. Melakukan proses analisa kebutuhan pelatihan 2. Mengajukan pelatihan yang dibutuhkan 3. Menyusun desain pelatihan bersama HR 4. Memberikan pelatihan 5. Melakukan evaluasi hasil pelatihan 6. Memberikan masukan pada HR tentang efektifitas pelaksanaan pelatihan