Troubleshooting Digital Experiences Webinar

Editor's Notes

• #6: What make us unique Unmatched telemtray data points collected Ecosystem integrations (cloud providers, across Cisco, incl Splunk) Innovations AI workflows Reality paints a different picture. Path from origination to consumption is riddled with immense complexity. Organizations rely on a mix of owned and unowned networking environments, creating a labyrinth of potential issues!
• #7: For your customers, this is a crucial issue. The key realization is that it may not be their fault, but it is their responsibility. They may be paying AWS millions, but AWS doesn’t own the internet!
• #8: Traditional markets in 2020 represented $10B+ spend on vendors (source Gartner) Adding additional markets as a result of digitization (source Splunk, Gartner) Adding AIOPs ($22B – Gartner), Observability ($2B Splunk + other vendors), DXA is new
• #10: Gartner's survey of 2,400 CIOs reveals that digital leadership is crucial. Key priorities being excellent customer experience, improved operating margins, and revenue growth through digital investments. The good news is that you’ve got the perfect solution for this critical issue!
• #11: Cisco empowers companies with Digital Resilience, ensuring they deliver exceptional digital experiences even amid disruptions or attacks. We achieve this through Digital Experience Assurance, a critical component of our strategy. At Cisco, Digital Experience Assurance is powered by ThousandEyes. Our approach stands out with three key pillars that differentiate us from the rest of the market: End-to-End Visibility: Unmatched visibility with millions of global vantage points and billions of daily measurements, providing deep insights across Enterprise, Internet, and Cloud networks, seamlessly integrated with Cisco's portfolio. AI-Driven Intelligence: Automated AI/ML insights to identify root causes and prioritize critical incidents, offering tailored recommendations and pattern analysis to optimize your environment. Closed-Loop Operations: Efficient resolution with automated workflows, optimized SD-WAN and cloud connectivity, and curated alerts, all supported by API integrations, webhooks, and OpenTelemetry.
• #12: Seamless Integration: DXA is integrated across Cisco's entire portfolio, making it a natural fit for existing solutions. Differentiation: This broad integration enhances our differentiation in customer conversations. Simplified Ordering: DXA's inclusion in customer orders is straightforward, enabling easy adoption without complex implementation.
• #13: So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud  From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing.  We correlate all of these metrics and from that enable collective insight.
• #15: Today, The world’s best companies are assured by Cisco ThousandEyes. Why? Because we solve a crucial problem, and they see strong economic value. Cloudification of all IT functions (networking, security, applications) means you need Digital Experience Assurance. You can help empower your customers everywhere, wherever they are on their journey.
• #16: Critical capabilities of Digital Experience Assurance fall into two key categories – Monitoring and Assurance. ThousandEyes has always excelled at Monitoring capabilities. We've used our self-generated telemetry to provide end-to-end visibility to help baseline and detect issues with digital experiences from the beginning. And we empower customers to rapidly localize and isolate issues (is it the network or the application?) better than anyone else in the market. We've also delivered Assurance capabilities for quite some time, enabling customers to predict future state and optimize connectivity, and mitigate and remediate issues via recommended actions across domains. What's changed is ThousandEyes now powers Digital Experience Assurance capabilities for Cisco Networking Cloud. We're collecting and processing data from across Cisco, applying our AI/ML algorithms, and turning that into forecasts and recommended actions that are pushed into other parts of the Cisco portfolio so customers can take proactive actions to assure their digital experiences.
• #17: JZ to cover Feature videos Cisco Live Announcement Blog Post ThousandEyes Support Community at the end of your slides? We’re trying to push customers to start using it more; link below: cs.co/TESupport