tutorialsugarsync

User Guide
................................ ..................Version 3.01, October, 2012

Copyright © 2012 SugarSync, Inc. All rights reserved.
SugarSync® User Guide, Version 3.01.
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contained in this guide.
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Computer, Inc. Microsoft, Windows, Windows Mobile, and Windows NT are registered trademarks of
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Contents
Getting Started 5
Creating a SugarSync Account 6
Choosing Folders to Sync 7
Installing SugarSync on Your Computer 8
System Requirements 8
Instructions for Installing on a Windows PC 8
Instructions for Installing on a Mac 10
Syncing for the First Time 11
How You Know Your Files are Syncing 12
Check the System Tray Icon 12
Check File Transfer Status 13
Check SugarSync File and Folder Icons 14
Three Ways to Access Your Files 14
The SugarSync Website 14
SugarSync Manager on Your Desktop or Laptop 14
SugarSync Mobile Apps 14
Accessing Your Files from a Browser 16
Logging In to the SugarSync Website 16
Log In from Your Computer 17
Log In from Other Computers 18
Using the SugarSync Website to Access Your Files 18
Advanced Topic: Editing Files from Any Browser Using WebSync 20
Accessing Your Files from Your Desktop 23
Opening SugarSync Manager Components 23
Viewing Files in SugarSync File Manager 24
Working on Files from Other Computers 26
Windows Explorer and Mac Finder Features 27
Accessing Your Files with SugarSync Mobile Apps 30
Installing the SugarSync Mobile App 31
Mobile Apps Feature Summary 31
Viewing a File 32
Syncing to Your Device for Offline Access 33
Uploading Photos 33
Uploading Photos from Android Devices 33
Uploading Photos from BlackBerry Devices 34
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Uploading Photos from Other Devices 34
Using the Website to Sync Folders to Your Apple or Android Device 34
Editing Documents Using Your Mobile Device 36
Using Editing Apps with SugarSync for iPhone and iPad 36
Using Editing Apps with SugarSync for BlackBerry, Android, and Symbian 38
Advanced Topic: Uploading Files by Email to Your Account 38
Sending a File 40
Advanced Topic: SugarSync Folders and Your Mobile App 40
Managing Your Synced Files and Folders 43
Adding More Folders to SugarSync 43
Excluding Subfolders 44
Stopping or Interrupting Syncing 46
Viewing File Transfer Status 47
Using Magic Briefcase for Quick Syncing 48
Storing Files in the Cloud with Web Archive 50
Moving Files into Web Archive from Anywhere on Your Computer 50
Moving Files into Web Archive from the SugarSync Website 50
Deleting Files from SugarSync 51
Permanently Deleting Files 52
Deleting Files from Shared Folders 53
Syncing iTunes 54
Advanced Topic: Freeing Up Storage Space 55
Stop Syncing Non-Essential Folders 56
Exclude Some Subfolders from Your Synced Folders 56
Move Some Files Out of Your Synced Folders 56
Empty Your SugarSync Deleted Files Folder 56
Advanced Topic: Speeding Up Your Backup 57
Change Your Syncing Speed 57
Set Upload Priority for Files 58
Syncing Across Two or More Computers 59
Syncing to a Second Computer 59
Syncing a Folder To Your Current Computer ("Pull" Syncing) 60
Syncing a Folder From Your Current Computer ("Push" Syncing) 62
Syncing Across Three or More Computers 64
Advanced Topic: Merging Folders 65
Advanced Topic: Syncing a Subfolder to Another Computer 67
Sharing Files, Folders, and Photos 70
Sharing Individual Files 70
Sending a File 71
Sharing Public Links 71
Managing Public Links 73
Sharing a Folder 73
Editing Files in a Shared Folder 75
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SugarSync User Guide
Receiving a Shared Folder Invitation 75
Managing Your Shared Folders 76
Syncing a Shared Folder to Your Computer 77
Creating a Shortcut to a Shared Folder 78
Sharing Photos 79
Sharing as a Photo Album Versus Sharing As a Folder 79
Sharing a Photo Album 80
Publishing Photos or Albums to Facebook 82
Adding or Importing Contacts 84
Adding a Contact 84
Importing Contacts 85
Restoring Files 87
Restoring Deleted Files 87
Restoring Deleted Files Using the SugarSync Website 88
Restoring Files Using SugarSync Manager 88
Restoring Deleted Files from Shared Folders 89
Viewing or Restoring Past Versions of a File 90
Viewing or Restoring Files Using the SugarSync Website 90
Viewing or Restoring Versions Using SugarSync Manager 90
Restoring Your Full Backup 91
Removing a Computer 93
Restoring the Same Folders When You Reinstall SugarSync 94
Appendix A: Setting Preferences 96
SugarSync Website Preferences 96
Modifying Plan Details 96
Modifying Notifications 96
Modifying Settings 97
Setting SugarSync Manager Preferences 97
SugarSync Manager Tools 98
Appendix B: Guide to SugarSync for Business 100
Creating a SugarSync for Business Account 100
Configuring Account Settings and Billing Details 101
Account Settings 101
Billing Settings 102
Managing Storage 104
Changing the Total Storage for the Business Account 104
Changing a User's Storage Allocation 104
Managing Users 105
Adding a User 105
Adding a User with a Pre-existing SugarSync Account 106
Disabling or Removing a User 106
Logging In as a Disabled User 107
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Guide to SugarSync for Outlook 108
Installing SugarSync for Outlook 108
Sending Attachments 109
Check Your Settings 109
Attaching SugarSync Links 109
Attaching Links from Other Computers 110
Tracking the Number of Downloads 111
Turning Off Attachment Links 112
Setting SugarSync for Outlook Preferences 113
General Settings 114
Proxy Settings 115
Account Settings 115
Index 116
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Chapter 1:
Getting Started
Welcome to SugarSync! In this guide, we’ll walk you through the steps to install SugarSync on your main
computer and set up your folders to sync to the SugarSync cloud. We’ll show you how to use the
SugarSync Website to access your files from any web browser, and how to share files and folders with
friends, family, and coworkers. We’ll also show you how to access all of your data using your mobile
device.
First, let’s start with the big picture.
Let's say you have lots of files on your computer and you want to back them up. Cloud storage with online
backup sounds like a great idea. You've also heard of file syncing. You'd like to be able to work on your
files from any computer and have the copies of the files updated automatically on your other computers
and devices. SugarSync combines online backup and file syncing into one great service.
Here's how SugarSync works:
1. You install SugarSync on your computer.
2. You select any of the folders on your computer containing documents, photos, music, videos, and
other files to upload to SugarSync.
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Getting Started
3. SugarSync copies the files from your computer to SugarSync's storage computers on the
Internet, called the cloud.
4. If you make any changes to the files on your computer, SugarSync instantly updates the files in
the cloud. If you make changes to the copies in the cloud, SugarSync instantly updates the files
on your computer. SugarSync provides real-time, two-way file syncing between your computer
and the cloud.
5. With your data stored securely in the cloud, you have a convenient backup of your files. If you
need to restore a backup copy of any file, you can restore files from the cloud. And, since your
files are securely stored on the Internet, you can access them or share them even if the computer
where the files reside is turned off.
6. You can install SugarSync on additional computers and on your mobile device. Then you can use
the file syncing capabilities of SugarSync to keep your files backed up and in sync across
computers and devices. No matter which device you're using, your files will always be identical in
every location and on every device.
So that's a quick overview of how SugarSync works. To begin using SugarSync, all you need is a
SugarSync account and the SugarSync Manager software installed on at least one computer.
This section describes:
n What the system requirements are for SugarSync
n How to sign up for a SugarSync account
n How to install SugarSync on your computer and how to choose your folders for syncing
n Three ways to access your synced files
Creating a SugarSync Account
To begin using SugarSync, you'll need a SugarSync account.
Choose an account type with enough storage to meet your needs. The more data you want to backup and
sync, the larger account you should choose. If you need more storage, you can upgrade at any time.
SugarSync also offers a 5 GB free account to get you started.
To create a new SugarSync account:
1. Visit the SugarSync website at SugarSync.com and click Get SugarSync Free.
2. Choose a plan with adequate storage to meet your needs and click Download.
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3. Enter your name, email address, and a password for your account. Then click Continue.
Your account is now active. The next step is to install SugarSync Manager on your computer. During
the setup process, you will be asked to pick folders from your computer to sync to SugarSync. Before
installing SugarSync Manager software, you might want to consider which folder you'll choose.
Choosing Folders to Sync
During SugarSync Manger installation you'll be asked to select the folders you want to sync to the
cloud. Before proceeding with the installation steps, you might want to consider which of the folders on
your computer you want to set up for syncing to SugarSync.
Consider these questions:
n What folders do I want safely backed up to the cloud?
n What folders do I want to access remotely through a browser or my mobile device?
n What folders would I want to share with others?
n What folders would I want synced to other computers?
So, for example, if you were a graphic designer using SugarSync, you'd want to back up all the image
files you create, plus any files related to managing your business. During SugarSync Manager
installation, you would select the folders holding all your sketches and draft files, your final files, and
also your documents relating to client management like project proposals and invoices. You could even
set up a separate folder to share with each of your clients for direct collaboration.
If you worked in finance for a large company, you might want to sync the folder holding all of your Excel
analysis files. You could send the files to your boss using just your phone. If the folder was shared,
your coworkers could contribute data or edit the files from their own computers. And, if your computer
died, you could restore all of your synced files from the cloud.
People typically sync folders containing their documents, photos, videos, and music files. You can
change the folders in SugarSync at any time.
SugarSync backs up and syncs the files you create with your applications, not the
software itself. So, for example, you'll want to back up your Documents folder, not the
Microsoft Word program.
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Getting Started
If you've decided which folders to set up or syncing, you're ready to install SugarSync Manager software
on your computer.
Installing SugarSync on Your Computer
Once SugarSync Manager is installed on your computer, it runs in the background keeping track of any
changes to your synced files. For example, if you make changes to a document, SugarSync detects the
change and immediately syncs the file to the cloud and to your other computers where SugarSync is
installed.
When you start your computer, SugarSync starts, too. If your computer is turned off for a while, no
problem. The next time your computer is turned on, SugarSync finds any changes made from your other
computers, from the web, or from your mobile devices and updates the files on your current computer.
During the installation of SugarSync Manager, you select folders for syncing. The folders you select are
your Sync Folders. Sync Folders can be accessed from the web or mobile devices and can be shared
with other people.
System Requirements
SugarSync Manager requires:
n Operating System: Windows XP, Vista and 7, or Mac OS X 10.5 or greater
n Memory: At least 256 MB RAM
n Available Disk Space: At least 100 MB
For information about operating system requirements for SugarSync Mobile Apps, visit the SugarSync
Customer Support site.
Instructions for Installing on a Windows PC
The first step when you install SugarSync is to download the setup file. Open your web browser to
SugarSync.com/downloads. Locate and download the appropriate version for your computer (Windows
or Mac). Follow the online instructions to download the setup file to your computer.
To install SugarSync Manager on a Windows PC:
1. After downloading the installation program for Windows, locate the file SugarSyncSetup.exe on
your computer. (Many browsers will save the file to your Downloads folder; check your web
browser preferences if you are unsure of the download location.)
2. Double-click the file to start the installation program. If Windows asks you to confirm this
operation, click Run.
3. Select your language preference and click OK.
4. SugarSync asks you to read and accept the End User License Agreement. Click I Agree.
5. In the Welcome screen click Next.
6. Browse to select an installation folder or accept the default location. Click Install.
7. After the installation is complete, click Finish. SugarSync Manager launches on your computer.
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8. Log in to SugarSync using the same email and password you entered when you created your
account. Click OK.
9. Choose an icon and a name for your computer. When you install SugarSync on more than one
computer, the name and icon will help you tell the computers apart. Click Next.
10. Select folders and subfolders you want to sync and backup.
n For help deciding which folders to set up for syncing, see Choosing Folders to
Sync.
n Browse anywhere in your computer's folder structure. Select the check box next
to any folder or subfolder you want to sync. Deselect subfolders you don't want to
sync.
n If there are additional folders on your computer that you want to sync, but you
don't see them listed, click Add More Folders and select the additional folders.
Some file types are not supported in SugarSync. These include Outlook personal
storage files (.pst), system files, and program files.
11. Click Next.
12. Click Finish on the last panel of the setup wizard.
SugarSync immediately begins to back up and sync your files from the folders you selected. You don't
need to do anything to start your backup. It happens automatically as soon as SugarSync is installed
and your folders are selected.
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Getting Started
Instructions for Installing on a Mac
The first step when you install SugarSync is to download the setup file. Open your web browser to
SugarSync.com/downloads. Locate and download the appropriate version for your computer (Windows
or Mac). Follow the online instructions to download the setup file to your computer.
To install SugarSync Manager on a Mac:
1. After downloading the installation program for Mac, locate the file SugarSyncManager.dmg on
your computer. (Many browsers will save the file to your Downloads folder. Check your web
browser preferences if you are unsure of the location.)
2. Double-click the file to start the installation program.
3. SugarSync asks you to read and accept the End User License Agreement. Click Agree.
4. Drag the green SugarSync icon to the Applications folder.
You can drag the SugarSync icon to the Applications folder within the onscreen
dialog, or you can use the Finder to open the Applications folder and then drag the
SugarSync icon into it.
5. Open the Applications folder to locate SugarSync Manager. Double-click the SugarSync.app file
to open it. If your operating system asks you to confirm this operation, click Open.
6. Select your language preference and click OK.
7. Log in to SugarSync using the same email and password you entered when you created your
account. Click OK.
8. Choose an icon and a name for your computer. When you install SugarSync on more than one
computer, the name and icon will help you tell the computers apart. Click Next.
9. Your operating system may ask you to enter an Administrator name and password for your
computer account. Enter the information and click OK.
10. Select folders and subfolders you want to sync.
n For help deciding which folders to set up for syncing, see Choosing Folders to
Sync.
n Browse anywhere in your computer's folder structure. Select the check box next to
any folder or subfolder you want to sync. Deselect subfolders you don't want to
sync.
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n If there are additional folders on your computer that you want to sync, but you
don't see them listed, click Add More Folders and select the additional folders.
Some file types are not supported in SugarSync. These include Outlook personal
storage files (.pst), font files, system files, and program files.
11. Click Next.
12. Click Finish on the last panel of the setup wizard.
SugarSync immediately begins to back up and sync your files from the folders you selected. You don't
need to do anything to start your backup. It happens automatically as soon as SugarSync is installed
and your folders are selected.
Syncing for the First Time
SugarSync syncs your files from your personal computer to SugarSync’s secure computers on the
Internet (the cloud). When you install the SugarSync Manager software on your computer, SugarSync
keeps all your files up to date automatically between the cloud and your computer. Anytime you add,
delete or modify a file on your computer, SugarSync immediately detects the change and uploads the
file to the cloud.
Depending on the size of the folders and subfolders you select, the initial upload can take several
minutes, hours, or even days in the case of very large accounts (100 GB or higher). Generally speaking,
you can expect to upload 3GB of data in 24 hours. After your first upload, changes to files are synced
much faster since SugarSync updates only the changed parts of your file rather than syncing the entire
file over again.
During the initial upload you can set your upload speed to High, then leave your computer
running overnight while your files sync. For more information, see Setting Preferences.
Here's a chart with time estimates for uploading 1 GB of data to SugarSync:
Type of Connection Megabits (Mb) per Second Hours, Minutes
56 kbps dial-up 0.053 42 hrs, 36 mins
128K ISDN/DSL rural US DSL 0.122 18 hrs, 38 mins
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Getting Started
Type of Connection Megabits (Mb) per Second Hours, Minutes
1.5 Mbps average US DSL/cable 1.43 1 hr, 32 mins
10 Mbps fast US DSL/cable 10 15 mins
44 Mbps international/office network 43.8 3 mins
Keep in mind that SugarSync syncs updates to your files much faster after your initial upload.
After you select folders for syncing, each synced folder displays in SugarSync File Manager and in the
SugarSync Website. You can add or change the folders you're syncing at any time. See Adding or
Changing Your Synced Folders.
How You Know Your Files are Syncing
There are several ways to confirm that SugarSync is syncing your files:
n Check the SugarSync icon on the system tray (or menu bar for Mac).
n Check the File Transfer Status page.
n Check the file and folder icons in Windows Explorer or Mac Finder.
Check the System Tray Icon
When SugarSync is in the process of syncing your files, you'll notice a change in your SugarSync
system tray icon. The SugarSync icon normally looks like this with a hummingbird on a green
background (on a Mac, the hummingbird is on a white background):
SugarSync hummingbird icon in the system tray.
When files are being synced, or when SugarSync Manager is checking for updates to your files, the
SugarSync hummingbird changes to an icon with two arrows. It looks like this:
SugarSync icon changes when SugarSync is checking your files for updates or transferring files.
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For Windows 7 computers: If your computer is running Windows 7 and you don't see the
SugarSync icon, follow these steps to show the hummingbird icon in your system tray, or
"Notification Area" as it is now called in Windows 7.
Click the expand arrow to the left of the system tray icons to open the list of all icons.
Drag the SugarSync icon onto the system tray or select Customize > SugarSync icon >
Show icon and notifications. The SugarSync icon now shows in the system tray for easy
access.
Check File Transfer Status
To see which files are currently being uploaded or downloaded, click the SugarSync hummingbird icon
and select File Transfer Status. The File Transfer Status window opens and displays files currently
being uploaded or downloaded from the SugarSync cloud. Click the Upload or Download tab to switch
between views.
You can set priority files to upload before other files. For more information, see Viewing File Transfer
Status.
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Getting Started
Check SugarSync File and Folder Icons
SugarSync also displays icons on your files and folders that indicate syncing status.
For more information, see Mac Finder and Windows Explorer Features.
Three Ways to Access Your Files
When you installed SugarSync, you selected folders to sync between your computer and the cloud.
Once your files are in the cloud, you can access them three ways:
n The SugarSync Website using any browser
n SugarSync Manager on your computer
n SugarSync Mobile Apps on your smartphone or tablet
The SugarSync Website
Using the SugarSync Website on any browser, you can access your synced files from any of your
computers. Documents, spreadsheets, photos, videos, music, graphics, and other files can all be
backed up and accessed from the SugarSync Website. Share folders with colleagues, friends, and
family with complete control over how the files are shared and with whom. View photos from any of your
computers organized into photo albums or a slideshow presentation. Your photo albums can be published
to Facebook or shared with friends or family. Select songs from any folder on your computers and create
an instant playlist for the SugarSync music player. To learn about using the SugarSync Website, see
Accessing Your Files From a Browser.
SugarSync Manager on Your Desktop or Laptop
SugarSync Manager is the software that you install on your computer (PC or Mac). SugarSync Manager
automatically syncs the files you choose from your computer to the cloud. You'll also use SugarSync
Manager to add or change the folders you selected for syncing during setup. If you decide to sync files
across computers, you'll use SugarSync Manager to control which folders from each of your computers
sync across to your other computers. You can also use SugarSync File Manager to open and work on the
files from any of your computers. To learn about using SugarSync on your computer, see Accessing Your
Files From Your Desktop.
SugarSync Mobile Apps
For access to all of your files when you are on the go, you can download the SugarSync app for your
mobile device. You can view, edit, or share files or folders right from your device. With SugarSync's
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mobile app, you can even sync files and folders down to your device for use when you're offline
(Android and Apple).
SugarSync has apps for:
n iPhone®, iPad®, and iPod®
n Android™ smartphones and tablets
n BlackBerry® devices
n Symbian® devices
n Windows Mobile® devices
To learn about using SugarSync on your mobile device, see Accessing Your Files with SugarSync
Mobile Apps.
With your files stored in the SugarSync cloud, your data is available to you anytime, anywhere, and
from any device.
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Chapter 2:
Accessing Your Files from a Browser
You can access your files in SugarSync by logging in to your SugarSync account from any web browser.
Because your files are synced to the cloud, your data is available even if your computer is turned off. This
section explains how to use a browser to access your files.
n How to log in to the SugarSync Website
n How to use any browser to access your synced files.
n How to edit your files on a borrowed or public computer.
You can use the SugarSync Website for many tasks that are explained in other sections of this guide. Here
are some other things described in later sections that you can do from the SugarSync Website:
n Send a File
n Share a Public Link
n Share a Folder
n Manage Your Shared Folders
n Store Files in the Cloud with Web Archive
n View or Restore Past Versions of a File
n Share Photos
Logging In to the SugarSync Website
When you log in to SugarSync from a browser, the SugarSync Website opens to the File tab with all of your
synced data arranged by computers, folders, and files. Two more tabs are available including Photos and
Recent. A fourth tab, Getting Started, includes tasks you can complete to familiarize yourself with
SugarSync and to earn bonus storage as you learn.
If you have already completed the tasks in the Getting Started tab, you can hide the tab by
clicking Account > Settings > Getting Started Tab > Hide.
These are the components of the SugarSync Website.
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Item Component
1 Tabs for SugarSync Website include Files, Photos, Getting Started, and Recent.
2 Storage meter shows current usage and available space.
3
Roll your mouse cursor over a file or folder for actions. Select the check box for one or more files or
folders to open a contextual menu with more actions.
4 Access files from any of your synced computers.
5
SugarSync folders and Other Places including Magic Briefcase, Shared Folders, Public Files,
Web Archive, Contacts, and the Deleted Files folder. Note that in SugarSync Website, Mobile
Photos are listed as an Album in the Photos tab.
6
Click the Account link to set preferences for SugarSync like your preferred email, your password,
and your notifications settings, or to check your current billing status.
7
The name of the selected folder is listed at the top of the page, with links to folder actions like
sharing or streaming music.
Log In from Your Computer
To log in to SugarSync from your PC or Mac:
1. Click the hummingbird icon in the system tray (PC) or the menu bar (Mac) and select SugarSync
Website.
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2. SugarSync opens and logs in for you.
Log In from Other Computers
To open the SugarSync Website from a browser on any other computer:
1. Open a browser window or tab and type www.SugarSync.com in the location bar. The
SugarSync corporate website opens.
2. In the top right corner of the window, click the link to Log In.
3. When the login screen opens, enter your email address and password at the prompt.
Using the SugarSync Website to Access Your Files
With your files synced to the cloud, you can access them when you log into the SugarSync Website
from any computer with a web browser. Even if you’re borrowing someone else’s computer or using a
public computer, you can download, share, edit, and save your files back to the cloud.
To access a file from the SugarSync Website:
1. Open any web browser (Internet Explorer, Firefox, and Safari are recommended) to
SugarSync.com.
2. From the SugarSync website, click the Log in link in the top right corner of the window.
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3. Enter your email address and password at the prompt.
4. When My SugarSync opens, you’ll see your list of synced computers in the column on the left. On
the right you’ll see your list of synced folders. Click the computer name or a folder name to browse
through your files.
5. Roll your cursor over a file or folder name to see clickable options:
n Open, which opens the folder or downloads the file
n Share, which opens a dialog for generating a public link or sharing via email
n More, which opens the action box with additional options
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6. Select the check box for any file (or roll over the file and click More) to open the action box. The
action box displays a list of actions that you can perform on the file:
n Download, which downloads the file to the current computer and, depending on
your browser, either opens the file using the appropriate application or adds the file
to a download window. If your browser does not open the file, double-click the file
name in the download window to open it.
n Send Files, which opens a dialog to send a link to your file by email. Great for
sending very large files.
n Get Public Link, which opens a dialog to send a Public Link by email, or a link for
you to copy and paste into instant messages, tweets, websites, or into an email
using your own email application.
n Share Folder, available when a folder (rather than a file) is selected. Opens a
dialog to share a folder.
n Versions, which allows you to view or restore past versions of the file.
n Copy, Move, Delete, and Rename, which are standard file operations.
n Edit with WebSync, which is explained in the topic Editing a File Using
WebSync. If you are working on a borrowed computer, use Edit with WebSync. If
you are using your own computer, it's much simpler to open and edit the file using
SugarSync File Manager, Windows Explorer, or Mac Finder.
7. When you are finished browsing or editing your files, click the Logout link in the top right corner
of the SugarSync Website.
To keep your files secure, make sure you log out of your SugarSync session and close the
browser when you are finished.
Advanced Topic: Editing Files from Any Browser Using WebSync
To edit your files from a borrowed computer, for example at an Internet café, SugarSync provides a
helper application called WebSync. Use WebSync when you want to edit files from a browser and sync
the changes back to SugarSync and your other computers.
WebSync helps by:
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n Keeping track of one or more files as they are downloaded and edited.
n Automatically saving the file or files back to your SugarSync account and matching up the new
version with the earlier version.
n Removing all temporary files created by other applications while editing. (For example, Microsoft
Word creates temporary files while you are editing documents.) This step ensures your files
remain private when you are working on a borrowed computer.
To edit a file with WebSync:
1. Open a browser to SugarSync.com.
2. From the SugarSync Website, browse to the file you want to edit.
3. Roll over the name of the file you want to open and select More.
4. Select Edit with WebSync from the action box.
WebSync requires Java 1.5 or higher. If you don't have it, SugarSync prompts you to install it.
If you're using Firefox, you'll see the Opening WebSync.jnlp window. Make sure
"Open with Java™ Web Start Launcher" is selected.
5. The first time you use WebSync, you see the 'Warning - Security' window. Click Run. You won't
see this window again.
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The SugarSync - WebSync window appears.
WebSync downloads your file and opens it with the associated application on your computer.
The WebSync window shows which files you have opened and the status for each. When you
open more than one file, they all appear in the same WebSync window.
6. When you're finished working, save and close your files.
7. Exit the applications you used for editing.
8. Return to the WebSync dialog and click Done with All. WebSync syncs your files, removes the
temporary copies from the borrowed computer, and exits.
9. Log out of SugarSync and close the browser window.
WebSync removes temporary files created while editing your files on a remote computer.
However, to make sure your files remain private and secure, make sure you log out of the
SugarSync Website and close the browser when you are finished.
This section covered the basics of accessing your files from the SugarSync Website. There's so much
more you can do when you log into your account from a browser, like sharing files, photos, or folders, or
restoring deleted files or past versions of files. These topics are covered in later sections:
n Sending a File
n Sharing a Public Link
n Sharing a Folder
n Managing Your Shared Folders
n Storing Files in the Cloud with Web Archive
n Restoring Deleted Files Using the SugarSync Website
n Viewing or Restoring Past Versions of a File
n Sharing Photos, including publishing photos directly to Facebook.
22

Chapter 3:
Accessing Your Files from Your
Desktop
After your initial upload is complete and your files and folders are synced to the cloud, you can access your
files and folders three ways:
n From your desktop using SugarSync File Manager
n From any browser using the SugarSync Website
n From your smartphone or tablet with SugarSync Mobile Apps
This section describes using SugarSync Manager on your desktop or laptop computer including:
n How to use the system tray icon to access SugarSync Manager components
n How to view files from any of your computers using the File Manager component of SugarSync
Manager
n How to use Windows Explorer and Mac Finder features with SugarSync
Opening SugarSync Manager Components
After SugarSync Manager is installed on your computer, it runs in the background syncing your files as you
work. SugarSync Manager starts when you turn on your computer and immediately checks for changes or
updates to your synced files or folders. There are several components to SugarSync Manager including a
File Manager and dialogs for adding more folders to SugarSync or managing your folders syncing across
computers.
From the SugarSync icon you can:
n Open SugarSync File Manager. Use the SugarSync File Manager to view or make changes to
your synced files from your current computer, or from any of your other synced computers. For more
information, see Viewing Files in SugarSync File Manager.
n Manage Sync Folders. Use the Manage Sync Folders dialog to control how your folders sync
across your computers. You can also turn off syncing for a folder or control syncing for
subfolders.For more information, see Syncing to a Second Computer or Stopping or Interrupting
Syncing for a Folder.
23

Accessing Your Files from Your Desktop
n Add Folders to SugarSync. Select this option when you want to sync more folders from your
computer, For more information, see Adding Additional Synced Folders.
Click the hummingbird icon in the system tray (or the menu bar for Macs) and select the SugarSync
Manager component you want to use.
For Windows 7 computers: If your computer is running Windows 7 and you don't see the
SugarSync icon, follow these steps to show the hummingbird icon in your system tray. Click
the expand arrow to the left of the system tray icons to open the list of all icons.
Drag the SugarSync icon onto the system tray or select Customize > SugarSync icon >
Show icon and notifications. The SugarSync icon now shows in the system tray for easy
access.
Viewing Files in SugarSync File Manager
The File Manager component of SugarSync Manager is similar to Windows Explorer or Mac Finder in that
it shows you the synced files from your current computer. If you have other computers synced to your
SugarSync account, the files from you other computers are listed in the SugarSync File Manager as well.
24

Most of the file actions you can perform from Explorer or Finder can also be performed from SugarSync
File Manager including copy, edit, move, and delete.
The difference is that SugarSync File Manager:
n Displays only your synced files and folders. Files and folders that are not set up for syncing do
not display in SugarSync File Manager.
n Displays the files from your current computer AND from other synced computers.
You can open files from your other computers, make changes, and save the changes. SugarSync
syncs the updates back to the cloud and back to the originating computer. If you make changes to the
file while the other computer is turned off, SugarSync syncs the updates the next time the computer is
online again.
Item Component
1
Use the Tools menu to open Preferences, Rename your current computer, or Remove a
computer from SugarSync.
2
Quick icons for common actions: Add Sync Folders, Manage Sync Folders, Share, and Sync
to Computer.
3 Your current computer's synced files and folders.
4 Your other synced computers.
5
SugarSync folders and places including Magic Briefcase, Shared Folders, Mobile Photos,
Web Archive, and the Deleted Files folder.
6 Click to open the SugarSync Website.
7 Current storage usage and available space.
8
Closes SugarSync File Manager. SugarSync Manager continues to run in the background
syncing your files.
25

Item Component
9 Click your account email to open and log in to the SugarSync Website in one step.
10 Connection status: Green indicates you are connected to SugarSync servers.
To open SugarSync File Manager:
1. Click the SugarSync system tray (or menu bar for Mac) icon.
2. Select SugarSync File Manager.
You can close the File Manager window without affecting file syncing since SugarSync
Manager keeps working in the background even when the file manager component is closed.
However, if you select Exit from the system tray icon (or Quit from the menu bar for Macs),
you are exiting SugarSync Manager completely so that it no longer runs in the background.
Your files stop syncing until you start SugarSync Manager again. You can start SugarSync
Manager by double-clicking the SugarSync desktop icon, or selecting SugarSync from your
list of programs in the Start menu (or the Applications folder for Mac).
Working on Files from Other Computers
You can work on the files from any of your computers using SugarSync File Manager. Simply install
SugarSync on your second computer and add your folders. Then you can open files from the second
computer and work on them just like you would normally. Your changes save back to the second
computer.
To open and edit a file from one of your other computers:
1. Click the hummingbird icon in the system tray (or Menu bar for Mac) and select SugarSync File
Manager.
2. From the left column, click the name of the computer with files you'd like to edit.
26

3. Browse to the file and double-click to open it. Work on the file normally using any application.
4. Save the file and close it. SugarSync syncs the file back to the original computer.
Windows Explorer and Mac Finder Features
SugarSync integrates with the standard file management features in Windows Explorer and Mac
Finder. An indicator icon at the folder and file levels gives you information about the SugarSync status
of each:
n Files or folders that are in sync with the cloud are displayed with a green check mark.
n Files or folders that are currently being uploaded or downloaded are represented with a yellow
syncing icon.
n Shared folders are shown with a blue “people” icon.
n Top level Sync Folders (available to sync across computers or to share) are shown with a
hummingbird icon.
n Files display with the same yellow syncing icon when they are in progress and the green check
mark when syncing is complete.
When viewed in smaller sizes, for example in a condensed file view, the icons appear more like colored
circles on your folders and files.
27

SugarSync icons might not appear on some Windows Vista computers. If you cannot see
the file and folder icons, you can check File Transfer Status to monitor your syncing.
In addition to the SugarSync status icons, you can also use some SugarSync functions by right-clicking
(or control-clicking for Macs). When you right-click a file or folder a special menu called a "contextual
menu" appears. The menu options that you see in a contextual menu depend on what you have clicked.
So, for example, you see different options when you click a folder than when you click a file.
Using the contextual menus, you can:
28

n Open sharing options
n Send a link to the file
n Get a Public Link
n Show past versions of a file
Now that you've learned how to use SugarSync to manage your synced files and folders, you can learn
how to sync your folders across to a second or third computer. When you sync your folders across
computers, the files are copied to the new location and continuously maintained by SugarSync. As
soon as you make a change to a file on either computer, SugarSync updates the file in the cloud and
then syncs the change to the other synced computers. Your files are always up to date no matter which
computer you're using.
29

Chapter 4:
Accessing Your Files with SugarSync
Mobile Apps
SugarSync Mobile Apps give you remote access to your files when you’re on the go. With your SugarSync
Mobile App, you can view, send, or share your files from anywhere. You can use your wireless connection
to upload photos from your phone to SugarSync, which then syncs the photos directly to your computer.
Using your mobile app, you can send large files or share entire folders with other people for instant
collaboration. You can even stream music from your SugarSync folders to your phone. For iPhone/iPad®
and Android™ smartphone or tablet users, you can sync files or folders to your device for offline access.
SugarSync offers free apps for:
n Android™
n iPhone®, iPad®, and iPod touch
n Blackberry®
n Windows Mobile®
n Symbian®
n
SugarSync offers the most mobile apps.
30

Accessing Your Files with SugarSync Mobile Apps
If SugarSync does not offer an app for your device type, you can take advantage of the
SugarSync Website optimized for mobile devices by pointing your device's browser to
m.sugarsync.com.
n How to install the SugarSync Mobile App
n How to view a file on your device
n How to sync a folder to your device for offline access (Android, Apple, and BlackBerry)
n How to edit documents on your device
n How to upload photos from your device
n How to upload files by email
n How to send a file from your device
n How to find all the files and photos uploaded from your device on your computers
Installing the SugarSync Mobile App
You can find SugarSync’s free mobile app at the app store for your device. Search the store for
“SugarSync” and then follow the instructions to download and install SugarSync on your mobile device.
If you own this device... Get the SugarSync app here...
iPhone, iPad, or iPod Touch iTunes App Store
Android smartphone or tablet Google Play
BlackBerry App World
Symbian/Nokia Ovi Store
Windows Mobile Visit SugarSync.com/Downloads
Each app might have slightly different installation instructions, but in general the steps to install
SugarSync's free mobile app are as follows:
1. Use your device to visit the app store for your device type. For example, if you are using an
Android, click the icon for Android Market.
2. Find the search icon or text box for your store. Type in "SugarSync" and click Search.
3. Click SugarSync in the search results.
4. Click the link to Install or Download.
5. Enter your credentials and confirm the installation or download. The SugarSync app appears on
your phone.
6. Browse to the SugarSync app and open it.
7. Enter your SugarSync account email address and password.
8. Browse your files.
Mobile Apps Feature Summary
Features available for each app vary depending on the capabilities of the mobile operating system. The
following table summarizes the capabilities of the SugarSync Mobile app for each supported platform.
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Feature
iPhone, iPad,
or iPod Touch
BlackBerry Android Symbian/Nokia
Windows
Mobile
Browse your
computers and
folders Yes Yes Yes Yes Yes
Open files
supported by your
device Yes Yes Yes Yes Yes
Edit files with an
editing app Yes Yes Yes Yes Yes
Share files Yes Yes
Share folders Yes Yes Yes Yes Yes
Access folders
shared with me Yes Yes Yes Yes Yes
View photo albums Yes Yes Yes Yes Yes
High resolution
photo option Yes Yes Yes Yes
Thumbnails Yes Yes Yes Yes Yes
Wireless photo
Yes, using phone
upload with
camera (turn on
SugarSync app Yes, and video Yes
AutoSync Photos) Yes Yes
Music streaming Yes Yes Yes
Play device-compatible
Video Yes Yes
Upload files from
device to cloud Yes Yes Yes
Sync files from
cloud to device Yes Yes Yes
Sync folders to
Yes, with
device
manual resync
Yes,with automatic
resync
Security PIN Yes Yes
Viewing a File
The operating system for each mobile device allows you to open and view specific file types. If you
cannot view a file type on your phone, you might need to install a file viewing app. For example,
DocumentsToGo, Quickoffice, and Goodreader offer file viewing for Microsoft Office files and PDFs.
To view a file using the SugarSync Mobile App:
1. Open the SugarSync app on your device. You’ll see a list of your synced computers.
2. Click the name of the computer you want to access, and drill-down to the desired file.
3. Click the file name and the file opens. If your device does not support the file type, download a
file viewing or editing app.
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Syncing to Your Device for Offline Access
If you use an Apple, Android, or BlackBerry device, you can sync files or folders to your smartphone or
tablet so that you have access to files while you're offline.
Sync a folder of music and listen to tunes while you're on a plane. Sync documents to your device to
review while you're on a plane. When you're online again, you can sync the changes back to the cloud
and your other devices.
To sync a folder or a file to your device:
2. Click the name of the computer you want to access, and browse to the desired folder or file.
3. Click the icon next to the folder or file name.
4. Select the option to Sync to Device (iPhone/iPad, Android, BlackBerry). The file or folder is
synced to the local device memory.
To locate the files on your device:
1. Open the SugarSync app on your device. You’ll see a list of your synced computers, and an icon
representing your device.
2. Click the icon for your device and browse to the folder or file.
Uploading Photos
With SugarSync for iPhone, iPad, iPod touch, Android, and BlackBerry, you can sync the camera or
pictures folder on your device to upload all the photos you take to SugarSync.
Alternatively, you can take a picture using the SugarSync app on your device, and SugarSync will
automatically upload the photo to the cloud and to your synced computers. Find your photos on your
computer in Pictures > Mobile Photos (or My Pictures > Mobile Photos for Windows XP).
Uploading Photos from Android Devices
With SugarSync for Android, you can enable AutoSync for Photos in the Settings for the app. Then,
whenever you take a photo using your phone's camera, the picture automatically uploads to the
SugarSync cloud and to your synced computers.
To enable automatic photo uploads on your device
1. Click the menu button on your device.
2. Select Actions > Settings > AutoSync Photos > ON.
You can find the photos on your computer in the Mobile Photos folder. SugarSync automatically creates
this folder in your Pictures folder (or the My Pictures folder for Windows XP). See the SugarSync
Customer Support site for detailed instructions on how to upload existing photos previously saved on
your phone
33

Uploading Photos from BlackBerry Devices
Your BlackBerry stores every photo you take in a folder on your device. Depending on the OS version
you are running or options you may have set, the photos might be located in the Pictures folder in
Device Memory, or might be saved in a Camera folder on your SD card. The cool thing is that you can
find them with your SugarSync app, and then sync that folder to SugarSync so that all your photos
upload to your computer(s).
To locate the folder where your photos are saved:
1. Open the SugarSync app and select My BlackBerry.
2. You’ll see two options: SD Card and Device Memory. Browse through each of these to find the
folder with a lot of images. That’s the folder you want to sync to SugarSync. (The folder will likely be
called camera or Pictures.)
3. Long tap or click the folder name to open the contextual menu.
4. Select Sync to SugarSync. All the photos in the folder will be uploaded to your computer(s) in Magic
Briefcase > Mobile Folders.
To sync additional photos to SugarSync, return to the folder and open the contextual menu. Select
Resync. All your new photos will upload to your computer(s).
Uploading Photos from Other Devices
With SugarSync for iPhone, iPad, and Symbian, open the SugarSync app on your device first.
To upload a photo from these devices:
1. Open the SugarSync mobile app and click Camera.
2. Select Take a picture, and then snap your photo.
The photo is immediately uploaded to the SugarSync cloud and automatically synced to your computer.
You can find the photos on your computer in the Mobile Photos folder. SugarSync automatically
creates this folder in your Pictures folder (or the My Pictures folder for Windows XP).
You can also upload existing photos that you have taken previously. Visit the SugarSync Customer
Support site for detailed instructions by device type.
Using the Website to Sync Folders to Your Apple or Android
Device
You can now use the SugarSync Website to "push" sync requests to your iPhone, iPad, iPod touch or
Android device.
Let's say you're hopping on a plane and you know you'll need files on your iPad to review during your
flight. Use the SugarSync Website to send a sync request to your iPad for any files or folders you'll
34

need. From your device, log into the SugarSync app and accept the sync requests. The files and folders
are copied to your local device memory so you can access them when you no longer have an Internet
connection. (Make sure you sync the files to your device while you're still online. SugarSync can't copy
the files to your device without a connection.)
To sync folders to your device using the SugarSync Website:
1. Log in to your account and browse to the computer with the files or folders you want synced to
your device.
2. Select the checkboxes for the files and folders you want copied to your iPhone or iPad. When the
action box (contextual menu) opens, click Sync to Mobile Device.
3. The next time you open the SugarSync app on your device, you'll see an Alert reminding you to
sync the files and folders to your device. Click the Alerts tab and then click Sync All.
The files and folders are copied to your iPhone or iPad so you can access them when you're offline. Be
sure to resync the files on your device if you make changes to your files. To resync your files, click the
Resync Reminder on your device.
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If you delete files or folders using the SugarSync Website, your device is treated just the same as one
of your computers. That means that any action you take from the website will take effect on all of your
computers, and your devices as well. The folders or files are deleted from your device the next time you
tap the Resync Reminder.
Your physical device gets special treatment. If you delete files from local storage using
your physical device, nothing is deleted from your computers.
Editing Documents Using Your Mobile Device
If you travel frequently or rely heavily on your smartphone or tablet, you can take advantage of
SugarSync's integration with file viewing and editing apps including DocumentsToGo, Quickoffice
Connect for iPad, and GoodReader on the iPad. Using these apps, you can access your files in the
cloud, make changes, and sync the files back to the cloud. For specific instructions for your device
type, visit the SugarSync Support site.
Using Editing Apps with SugarSync for iPhone and iPad
There are two methods for editing files on iOS devices:
n Using an editing app that's directly integrated with SugarSync so that your files from the cloud
are downloaded, changed, and synced back.
n Using other editing apps such as iWorks or Pages. For these apps, you sync the file to your
device. Open the file in SugarSync, make your changes and save the file. Then, to save the new
file back to the cloud, upload the file by email to your SugarSync account.
For the smoothest editing experience on iOS devices, you can use one of the file editing apps directly
integrated with SugarSync such as:
n On the iPhone or iPad, use DocumentsToGo Premium
n On the iPad, use Quickoffice Connect Mobile Suite for iPad
n On the iPad, use GoodReader to open and annotate PDF files
Using an Integrated Editing App
When you use an integrated app, you can create a connection to your files in SugarSync. That way you
can access your SugarSync files directly from the editing app and then save the changes directly back
to SugarSync and your computers.
To annotate a PDF document, or to edit a MS Office document, spreadsheet, or presentation:
36

1. Install one of these file editing apps:
n On the iPhone or iPad, use DocumentsToGo Premium
n On the iPad, use Quickoffice Connect Mobile Suite for iPad
n On the iPad, use GoodReader to open and annotate PDF files
2. Open the editing app and designate SugarSync as your cloud or online file source.
3. Enter your SugarSync email and password to allow the editing app to access to your files in the
cloud.
4. Browse to the file you want to edit.
5. Make the changes to your document, spreadsheet, or presentation using the tools provided in the
editing app.
6. Save the file. Your changes sync back to the cloud and to your other synced computers.
Using Other Editing Apps
If you use an editing app not directly integrated with SugarSync such as iWorks or Pages, you can use
Upload By Email to save your edited files back to SugarSync.
Before editing your files on your device, you might want to make sure the files are all up-to-date by
resyncing prior to editing. To resync the most recent version of files to your device:
1. Open the SugarSync app and click Files.
2. Select your device from the My Devices area.
3. Click the resync icon in the top right corner of the page.
4. Click Yes to confirm. The most recent version of your files syncs to your iPhone or iPad.
To edit a document using an app such as iWorks or Pages:
1. From the SugarSync app, tap the file name to open the file you want to edit.
2. The file usually opens in an editing app automatically, or you can click the curved arrow icon at the
top right corner of the page to see the Open In options. Select your editing app of choice.
3. Make the changes to your document, spreadsheet, or presentation using the tools provided in the
editing app.
4. Save and close the file.
37

After the file closes, upload the file to SugarSync and your computers.
1. Click the blue arrow icon to the right of the file name.
2. From the menu, select Share.
3. Enter your Upload by Email address into the "To" field and click Send.
The file uploads to Documents > Magic Briefcase > Uploaded By Email on your computer. Magic
Briefcase is also available from the SugarSync Website and SugarSync File Manager.
Using Editing Apps with SugarSync for BlackBerry, Android, and Symbian
Follow these general instructions to edit your files on your device and sync them back to the cloud:
1. Install a file editing app to use with SugarSync. For example:
n DocumentsToGo
n Quickoffice
n Goodreader for PDFs
2. From the SugarSync app, open the file you want to edit.
3. Depending on your device, the file either opens in an editing app automatically, or you can click
the curved arrow icon at the top right corner of the page to see the Open In list of apps. Select
your editing app of choice.
4. Using the tools provided in the editing app, make changes to your document, spreadsheet, or
presentation.
5. Save the file. After the file closes, SugarSync detects the change and asks if you would like to
upload the file to SugarSync.
6. Select Yes to sync the file back to the cloud and to your other computers.
Advanced Topic: Uploading Files by Email to Your Account
SugarSync provides a secure and unique email address you can use to send files to yourself as email
attachments. You can also forward any emails with attachments to this email address to automatically
add the attached files to your SugarSync account. Your Upload by Email address can be shared with
other people to allow them to send files straight to your SugarSync account.
Your Upload By Email address:
38

n is a secure, unique address created using a random encrypted key
n can be shared with other people to allow them to send files directly to your SugarSync account.
n can be regenerated at any time to create a new unique, secure address.
Add your Upload by Email address to your email address books as a contact so you have it
handy when you need it. And your Upload By Email address is a convenient way to upload
files from your mobile device to the cloud and your other computers.
When you send or forward an email to your Upload By Email address, any files attached to the email are
automatically uploaded to the SugarSync cloud and synced to your computers in a special folder created
by SugarSync:
n On a PC, you’ll find the uploaded files under
(My) DocumentsMagic BriefcaseUploaded by Email.
n On a Mac, you’ll find the uploaded files under
Documents/Magic Briefcase/Uploaded by Email.
To enable Upload By Email:
1. Login to the SugarSync Website at SugarSync.com.
2. Click Account to open the account settings page.
3. Under the Settings section, you'll see an Upload by Email option.
4. Click Enable. A new page opens displaying your unique Upload by Email address.
5. Copy your unique Upload-by-Email address and paste it into the "To" field in any email program.
39

6. Send your email. Any file attachments are automatically uploaded to your Magic Briefcase and
available from any of your computers.
Sending a File
To send someone a link to a file of any size from your SugarSync account using your mobile device:
2. Click the name of the computer you want to access. Browse to the desired file.
3. Click the icon next to the file name (or click the menu button, depending on your device).
4. Select the option to Send File, enter the email addresses of the recipients, and send the link.
You can also send files to your SugarSync account from your mobile device by sending
files to your Upload By Email address. When you send files to yourself using Upload By
Email, you can find the files on your computer in Documents > Magic Briefcase >
Uploaded By Email. For more information, see Uploading Files by Email.
Advanced Topic: SugarSync Folders and Your Mobile App
SugarSync automatically creates folder locations on your computer the first time files or photos are
uploaded from your device. If you have never uploaded photos or files to your account from a mobile
device, then these folders do not appear.
These are the folders created on your computer and in SugarSync when you upload files from your
device
n Mobile Photos
n Uploaded By Email
n Mobile Folders
Mobile Photos
Photos uploaded from your device are stored in this location on each of your synced computers. In
SugarSync File Manager, the Mobile Photos folder is listed below your computers. In the SugarSync
Website, the Mobile Photos folder appears in the Photos page as a tab called Mobile Photos.
n On your computer in Explorer or Finder - Pictures > Mobile Photos
n On your computer in SugarSync File Manager - Mobile Photos (Left column below computers)
n On the SugarSync Website - In the Photos page, listed as a tab called Mobile Photos
40

Uploaded By Email
The Uploaded By Email folder is the location for files sent to your Upload by Email address from your
smartphone or tablet, from any computer as an email attachment, or by other people with whom you've
shared the address.
n On your computer in Explorer or Finder - Documents > Magic Briefcase > Uploaded By Email
n On your computer in SugarSync File Manager - Magic Briefcase > Uploaded By Email
n On the SugarSync Website - Magic Briefcase > Uploaded By Email
Mobile Folders
Mobile Folders is the location for folders synced from your device to the cloud, originating on your device.
n On your computer in Explorer or Finder - Documents > Magic Briefcase > Mobile Folders
n On your computer in SugarSync File Manager - Magic Briefcase > Mobile Folders
n On the SugarSync Website - Magic Briefcase > Mobile Folders
Web Archive
Web Archive is one of the folders created automatically when SugarSync is first installed on your
computer. It is a cloud storage only location, without file syncing. Web Archive is also the location for
files (not photos) originating on your device which have been uploaded to SugarSync for backup or
storage. Keep in mind that Web Archive is a cloud folder location only; files from Web Archive do not
appear in Explorer or Finder.
n On your computer in Explorer or Finder - Not available (Web Archive is cloud only)
n On your computer in SugarSync File Manager - Web Archive
n On the SugarSync Website - Web Archive
41

SugarSync File Manager folder locations created for mobile uploads.
SugarSync Website folder locations created for mobile uploads.
You'll find additional instructions for your device on the SugarSync Support website. Instructions are
listed by mobile operating system, such as Android, BlackBerry, or Symbian. If you are using an
iPhone, iPad, or Android device, you can find online help on your device by clicking Settings and
selecting Help.
42

Chapter 5:
Managing Your Synced Files and
Folders
After you install SugarSync on your computer and your files and folders are synced to the cloud, you can
use SugarSync to add more folders to your account, to stop syncing some folders or subfolders, and you
can free up storage space in your account. You can learn about how to use Magic Briefcase for quick
syncing between computers, and how to move files into the SugarSync Web Archive for cloud storage
without the syncing.
n Adding more folders for syncing
n Deleting Files from SugarSync
n Stopping (discontinuing) syncing for selected folders
n Moving folders into the Web Archive
n Using Magic Briefcase for Quick Syncing
n Freeing up storage space
n Speeding Up Your Backup
If you want to learn how to sync your files between computers, see Syncing Files Across Computers.
Adding More Folders to SugarSync
You can add new folders to SugarSync at any time. Remember that if you add a new subfolder beneath an
existing synced folder, you do not need to add the subfolder to SugarSync. SugarSync backs up
subfolders automatically.
To add more folders to your SugarSync account:
1. Click the SugarSync icon in the system tray (or Menu bar for Mac) and select Add Folders to
SugarSync.
43

Managing Your Synced Files and Folders
2. When the dialog opens, browse until you see the folders or subfolders you want to sync.
3. Check the box next to any folder or subfolder to select it for syncing. Deselect the check boxes for
subfolders you want to exclude. Folders that appear dimmed or gray are already set up for
syncing.
4. Click OK when you are finished. SugarSync immediately begins backing up the files in the
selected folders to the cloud.
To stop syncing a folder, see Stopping or Interrupting Syncing for a Folder.
Excluding Subfolders
If you initially set up a large folder with many subfolders for syncing, you might decide later that you're
syncing more data than you need. If so, you can exclude some of the subfolders from the synced folders.
For example, let's say you initially set up your Documents folder to sync to SugarSync. But
a year later your Documents folder contains 30 subfolders below it. You really only need to
44

sync 12 of the 30 subfolders, and you'd really like to save some space in your SugarSync
account. You can turn off syncing for those extra subfolders by using Exclude
Subfolders.
To stop syncing one or more subfolders from a synced folder:
1. Click the SugarSync hummingbird icon in the system tray (Windows) or menu bar (Mac) and
select Manage Sync Folders.
2. Click the name of the folder containing the subfolders you want to exclude. In the lower section
of the Manage Sync Folders window, you'll see a folder information area for the selected folder.
3. Click the blue Exclude Subfolders link.
4. When the folder selection dialog opens, uncheck the subfolders you want to exclude.
5. Click OK.
45

Now if you click the folder name in the Manager Sync Folders dialog, the link changes to Manage
Excluded Subfolders. To resync the subfolders later, select the folder and click the blue Manage
Excluded Subfolders link in the folder information area.
If you want to sync a subfolder to another computer or to your mobile device, but you have
already synced the parent folder, see Syncing a Subfolder to Another Computer.
Stopping or Interrupting Syncing
You might want to stop syncing a folder to free up storage space or because you are no longer actively
using the folder (See Storing Files in the Cloud with Web Archive). When SugarSync stops syncing your
folder, your files are removed from the cloud. The files on your computer are not affected.
To stop syncing a folder:
2. From the current computer column, click the name of the folder you want to stop syncing. An X-icon
appears in the top right corner of the folder name.
3. Click the X to stop syncing for that folder.
4. Click OK to confirm the stop-sync request.
Your files are deleted from SugarSync. The files on your computer are not affected.
To completely stop syncing a folder that is synced across multiple computers, open the
Manage Sync Folders dialog on each computer and stop syncing the folder.
When you stop syncing a folder, what happens on your other computers?
Folders listed in the gray area of the Manage Sync Folders dialog are synced to the cloud only. Folders
listed in the white area are synced to the cloud and also to other computers. Arrows show the syncing
relationships between the folders.
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In the example below, The Music folder is synced to the cloud only. The Pictures folder is synced from
the current computer (Melissa's MacBook) to a second computer (Melissa's Work PC).
If we stop syncing the Music folder, then the files from Music are removed from the cloud. The original
files on Melissa's MacBook are not affected.
If we stop syncing the Pictures folder on the current computer (Melissa's MacBook), then the Pictures
folder on Melissa's MacBook is no longer synced to the cloud, or across to the second computer
(Melissa's Work PC). However, the Pictures folder on Melissa's Work PC is still synced to the cloud.
Viewing File Transfer Status
The File Transfer Status window shows a list of all files currently uploading or downloading from your
computer. To open the list, click the hummingbird icon in your system tray (or menu bar for Mac) and
select File Transfer Status. The window has two tabs: Uploads and Downloads. The Uploads page
lists the files currently transferring from your computer to the cloud.The Downloads page lists the files
currently transferring from the cloud to your computer.
If the window is empty, then file transfers for your current computer are complete, and all your files are
backed up and in sync. If files are in progress, they'll be listed in the File Transfer Status window.
Occasionally, a file's status will display as Pending Upload after transfers are complete.
To give the file a nudge, you can select the file and set the upload priority to High.
The order of the files in the list does not necessarily represent the order in which the files are
transferred. Instead the files are uploaded in the following priority order:
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l Files smaller than 100 Kb
l Files larger than 100 Kb and smaller than 4 MB are uploaded sequentially by name
l Files larger than 4 MB
You can select one or more files from the list and set the upload priority to High.
The bottom section of the file transfer page also shows the transfer progress for the current file, the name
of the file, and the total number of files pending upload or download. For advanced information on how to
set the upload priority of one or more files to transfer before other files, see Setting Upload Priority for
Files.
Using Magic Briefcase for Quick Syncing
Magic Briefcase is a folder that SugarSync creates for you when you install SugarSync on any computer.
Anything you put into the Magic Briefcase automatically syncs to the cloud and is available from the web
or your mobile device. If you have other computers synced, Magic Briefcase is available on each
computer and is automatically synced across any computers or devices in your SugarSync account.
Magic Briefcase automatically syncs across each of your computers.
On your computer, the Magic Briefcase folder is located in the Documents folder (or the My Documents
folder for Windows XP).
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You can use Magic Briefcase as a shortcut if you're in a hurry and need to quickly sync a file or folder to
the cloud for remote access, or to your other computers. Couldn't you just drop a file into one of your
synced folders? Yes, you could. But there are some situations where Magic Briefcase offers an ideal
alternative.
For example, you might want access to a certain file or folder from a second computer, but
the file or folder is not set up for syncing. Drop the files into Magic Briefcase. They are
instantly available to you from any of your synced computers.
If you are traveling and want access to files like movies, music, photos, or videos from the
web or mobile device while you're on your trip, just drop the files into Magic Briefcase.
To quickly sync a file or a folder to the cloud and to your other synced devices, choose one of these
methods:
n Using Windows Explorer or Mac Finder, copy-and-paste or drag a file or folder into Documents
> Magic Briefcase.
n Open SugarSync File Manager, click to open Magic Briefcase in the window, then drag files or
folders into it.
n Save your file from any application to Documents > Magic Briefcase.
You can create a shortcut to the Magic Briefcase on your desktop or anywhere on your
computer for quick file or folder drops.
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Storing Files in the Cloud with Web Archive
The Web Archive is a location for backing up and storing files online with no syncing or updates. If you
want to make room on your hard drive, and you no longer need to make changes to the files, then they're
perfect for storing in the Web Archive. Files stored in the Web Archive are available to you remotely
through the SugarSync Website or through your mobile app. You can access the stored files from any
web browser by logging into the SugarSync Website at SugarSync.com and clicking Web Archive from
the Other Places list.
Remember that if you copy files to your Web Archive, they are not updated if you make changes to the
original files on your computer. Web Archive is cloud storage only without the file syncing.
Moving Files into Web Archive from Anywhere on Your Computer
To move files into the Web Archive from anywhere on your computer:
1. Open SugarSync File Manager by clicking the system tray icon and selecting SugarSync File
Manager.
2. In SugarSync File Manager, select Web Archive from the left column.
3. Browse to the file or folder you want to move to Web Archive.
4. Drag the file or folder into the Web Archive in SugarSync Manager. On Mac, Cmd + drag into Web
Archive.
To quickly copy folders from your other synced computers into the Web Archive, drag the
folders (or cut and paste) from within SugarSync File Manager.
Moving Files into Web Archive from the SugarSync Website
Whenever possible, use SugarSync Manager to upload data to Web Archive. In some cases, your
browser or ISP may time out, which interrupts the upload,
To move files into the Web Archive from the SugarSync Website:
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1. Log in to SugarSync Website at SugarSync.com.
2. Click Web Archive in the Other Places list.
3. Click Upload.
4. Select files to move into the Web Archive.
5. Click Start Upload.
When the upload process completes, your files are securely stored and accessible from the SugarSync
Website.
Deleting Files from SugarSync
When you delete files they are moved to the Deleted Files folder in SugarSync. The Deleted Files folder
is similar to the Recycle Bin in Windows and the Trash folder in a Mac. You can restore the files from
the Deleted Files folder.
Before Deleting Files
It's easy to forget that your files in SugarSync are linked between the cloud and your computers. This
can lead to confusion about how to remove files from the cloud versus removing files from your
computers:
n To remove your files FROM THE CLOUD ONLY:
Follow instructions to stop syncing. Do not delete your files if you are trying to remove them
from the cloud.
n To remove files from ONE COMPUTER ONLY:
If you want to keep the files on your other synced computers, stop syncing the folder on the
current computer. Once the files are no longer connected to SugarSync, you can delete them
from the current computer without affecting the other synced computers.
n To remove your files from ALL OF YOUR SYNCED COMPUTERS:
Delete your files. When you delete your files from SugarSync, the files are moved to the Deleted
Files folder in SugarSync. Your storage meter will not change since files in your Deleted Files
folder still count against your storage limit. You can restore your data as long as it remains in the
Deleted Files folder.
n To permanently delete your files from both your computer AND the cloud FOREVER:
Permanently delete your files from the Deleted Files folder. Permanently deleted files cannot be
restored or recovered, so use caution when permanently deleting your files from the Deleted
Files folder.
It's important to understand that deleting files using SugarSync File Manager or the
SugarSync Website also deletes them from your computers since the files are synced
together. Syncing works in two-directions, if you make a deletion in SugarSync, the files
delete on your computers as well.
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The Deleted Files folder in the SugarSync Website.
Permanently Deleting Files
When you delete files from your synced folders, the files are moved to the Deleted Files folder. The files
in the Deleted Files folder count towards your storage since they are saved in the cloud. If you are
running low on free space in your account you can select a few or all files stored in the Deleted Files
folder and permanently delete them.
Files deleted from the Web Archive are also permanently deleted from SugarSync. Files deleted from
Web Archive are not moved to the Deleted Files folder.
Permanently deleted files are gone forever and cannot be restored or recovered. Make sure
you are ready to permanently delete the files from all of your computers and from the cloud
when you choose this option.
Permanently deleting files from the web
To permanently delete a file or folder from the Deleted Files folder or from the Web Archive folder using
the SugarSync Website:
1. Click the SugarSync icon in the system tray (or the menu bar for Macs) and select SugarSync
Website.
2. Select the check box next to the file or folder.
3. From the contextual menu (or action box) select Permanently Delete if you are sure you want to
remove the file or folder from your computers and from the cloud forever. Even SugarSync cannot
restore Permanently Deleted Files, so use caution when selecting this option.
To permanently delete a file or folder from the Deleted Files folder using the SugarSync File Manager:
File Manager.
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2. Select the files you want to permanently delete. Right-click (control+click for Mac) the selected
files or folders.
3. Select Delete Permanently if you are sure you want to remove the file or folder from your
computers and from the cloud forever. Even SugarSync cannot restore Permanently Deleted
Files, so use caution when selecting this option.
Deleting Files from Shared Folders
When different people share a SugarSync folder, any member of the folder can delete files. Deleted
files can be restored to the shared folder by any folder member.
Only the owner of the shared folder can permanently delete the files in a shared folder. After the folder
owner has deleted the files permanently, they cannot be restored. However, by deleting files
permanently, the folder owner can free up space in his SugarSync account.
Permanently deleted files are gone forever and cannot be restored or recovered. Make sure
you are ready to permanently delete the files from all of your computers and from
SugarSync when you choose this option.
To permanently delete files from a shared folder:
File Manager.
2. Click Shared Folders in the left column and browse to the shared folder from which you'd like
to permanently delete files.
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3. In the yellow notice bar, click the link to Show deleted items.
4. When deleted items show, the yellow notice bar displays a new message.
5. Check over the deleted files carefully before proceeding. Permanently deleted files cannot be
restored or recovered. To completely and permanently delete the files from the Shared Folder,
click Purge All.
Syncing iTunes
iTunes is an application designed to directly manage the additions and deletions of songs in your music
library. Syncing your music across multiple computers using SugarSync bypasses iTunes, which can
cause the iTunes index to become out-of-date, possibly creating problems.
Instead of syncing across two or more computers, just sync your iTunes folder to the cloud from only one
computer. After you've synced your music to SugarSync, you can stream your music to any of your
devices.
To sync your iTunes library:
Click the SugarSync icon in the system tray and select Add Folders from this Computer.
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Browse to the iTunes folder and check the box to select it.
If the following error message appears, click OK.
Click OK. In the Manage Sync Folders window. When your music finishes syncing, you can access
your music from any synced computer using SugarSync File Manager, the SugarSync Website. or on
your mobile device.
Advanced Topic: Freeing Up Storage Space
If you are trying to reduce the amount of storage you're currently using in SugarSync, there are several
ways to handle this while keeping your essential data intact. Keep in mind that SugarSync only counts
your current data in the cloud; synced folders on multiple computers count only once. If you sync a
shared folder to your computer, the storage counts against the folder owner only, and not against your
plan.
Here are a few suggestions for freeing up storage space:
n Stop syncing less essential folders
n Exclude some subfolders
n Move some files out of your synced folders
n Permanently delete files from the Deleted Files folder
Do not delete files to free up storage space. You will be deleting files from both your
computer and the cloud. Use these suggested methods instead. For more information, see
Deleting Files from SugarSync.
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Stop Syncing Non-Essential Folders
To stop syncing a folder:
2. Click the folder name you want to stop syncing.
3. Click the X-icon. SugarSync stops syncing the folder and removes those files from the cloud so
you have room to store other files. Keep in mind that you will need to stop syncing the folder on
each of the computers where the folder is synced to see a drop in your storage meter. See
Stopping or Interrupting Syncing for a Folder.
Exclude Some Subfolders from Your Synced Folders
If you want to keep syncing a folder and only exclude some subfolders:
2. Click the folder name you want to stop syncing.
3. Near the bottom of the window, you'll see a folder information area. Click the Exclude
Subfolders link.
4. Deselect the checkboxes for the subfolders you no longer need to sync.See Excluding
Subfolders.
Move Some Files Out of Your Synced Folders
To move some files out of your synced folders, you can use your computer's file manager, Windows
Explorer or Mac Finder, to drag files (or cut and paste) into a folder that is not set up for syncing to
SugarSync. The more files you move out of your synced folders, the more storage space you free up.
Empty Your SugarSync Deleted Files Folder
Deleted files in the SugarSync Deleted Files folder count against your storage space. You can free up
storage space by permanently deleting files from the Deleted Files folder. If you permanently delete the
files, they will be removed from the cloud.
You cannot retrieve permanently deleted files, so use caution when freeing up space using
this method.
To permanently delete files from your Deleted Files folder:
select SugarSync File Manager. You can also go to your SugarSync Website and click Files.
2. Click Deleted Files to view the list of previously deleted files. Right-click the files you'd like to
delete and select Delete Permanently. Confirm the action to remove the files from the cloud.
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To permanently delete files quickly, right-click (or control+click for Mac) the Deleted Files
folder and select Empty Deleted Files.
Advanced Topic: Speeding Up Your Backup
When you setup your account the first time, or when you add new sync folders, it takes some time to
upload all the files to the cloud. The exact duration depends on how much data you have in the folders.
The effective upload speed is mostly determined by the speed of your Internet connection. SugarSync
File Manager reports the approximate transfer speed on the status bar.
This chart shows time estimates for data transfer depending on your connection speed:
Type of Connection Bits per Second Hours, Minutes
56 kbps, dial-up 56,000 42 hrs, 36 mins
128K ISDN/DSL, rural US DSL 128,000 18 hrs, 38 mins
1.5 Mbps, average US DSL/cable 1,500,000 1 hr, 32 mins
10 Mbps, fast US DSL/cable 10,500,000 15 mins
44 Mbps, international/office network 46,000,000 3 mins
Change Your Syncing Speed
If your syncing and backup seems to progress more slowly than you'd like, adjusting your upload speed
can make a difference. Click the SugarSync icon in the system tray (Windows) or menu bar (Mac) on
your computer and select Preferences. Under the General tab, you’ll see a slider for setting your
Upload Speed.
The pre-set speed in SugarSync is Medium (80% of available bandwidth). If you want other programs
to have greater access to bandwidth while SugarSync is uploading files, change the speed to Low
(50% of available bandwidth). If you want your SugarSync backup to finish more quickly, change the
speed to High (100% of available bandwidth). For downloads, SugarSync uses 100% of available
bandwidth.
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During the initial upload of your synced folders, you can set the upload speed to High, then
leave your computer running overnight.
Set Upload Priority for Files
You can see your files uploading and downloading by opening the File Transfer Status window. To
open the list, click the hummingbird icon in your system tray (or menu bar for Mac) and select File
Transfer Status.
If you are waiting for a particular file, you can tell SugarSync to upload the file before the other files
upload.
To sync a file before the remaining files in the list:
1. Select one or more important files from the File Transfer list.
2. Right-click (or control-click for Mac) and set the upload priority to High .
You can also browse to the file In Windows Explorer or Mac Finder. Increase the priority of a file waiting
to upload by right-clicking (or control+click for Mac) and selecting Upload Now from the SugarSync
menu.
Now that you've learned how to manage your synced files and folders on one computer, you can learn
how to sync files and folders to your other computers.
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Chapter 6:
Syncing Across Two or More
Computers
With SugarSync, you can sync files and folders across multiple computers, both PC and Mac. When you
sync folders across computers, you’ll always have the most current version of a file no matter which
computer you're using. For example, with SugarSync, you can start editing a file on your office PC and
finish it on your Mac at home. No need to email files to yourself, connect to VPN, or use key drives. You
can sync your family’s computers together so that everyone has access to their files from any computer in
the house. It’s much easier than setting up a home network.
You decide which folders you want to sync and where you want to sync them. You might want to
synchronize your music collection to a computer with a lot of available hard disk space, but not to a smaller
device like a netbook. With SugarSync, you can be selective about which files you want synced to other
devices.
There are a few folders that can be synced to the SugarSync cloud for backup, but should not
be synced across computers. This includes any application which has its own database
intended to keep files in sync within the application. Examples include iPhoto, Quickbooks,
Quicken, and iTunes.
This chapter describes:
n How to sync folders between two computers.
n How to sync across three or more computers.
n How to merge folders together or keep them separate.
n How to sync a subfolder to another computer.
Syncing to a Second Computer
From the Manage Sync Folders dialog, you can initiate syncing across two (or more) computers from either
the source computer or the destination computer. You can think of this as "pushing" a folder to another
computer, or "pulling" a folder onto your current computer.
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Syncing Across Two or More Computers
There are a few folders that can be synced to the SugarSync cloud for backup, but should
not be synced across computers. This includes any application which has its own database
intended to keep files in sync within the application. Examples include iPhoto, Quickbooks,
Quicken, and iTunes.
When you sync a folder to a second computer, SugarSync copies the folder and its contents from the
cloud to the second computer. After the folder is synced across the two computers, any time you save a
change on either computer, SugarSync instantly updates the cloud and the second computer.
For example, let's say you have a folder on your work laptop called “Important Files” that contains all of
your work-related files. You want to make sure you can always access those files from your personal
computer at home. You can sync the Important Files folder from your Work Laptop to your Personal
Laptop computer. After the folder is synced across the two computers, the contents of the Important
Files folder will always be the same no matter which computer you're using.
Once the folder is synced to the two computers, SugarSync keeps the files in sync in both locations. Any
changes you make to the files in the synced folder on one computer are automatically synced to the other
computer. If you are using a computer that is offline when you make changes to your files, the next time
you are online SugarSync syncs the files to the cloud and your other computers running SugarSync.
SugarSync Manager must be installed on each of the computers you want to sync. Use the
same account email and password for each computer.
Syncing a Folder To Your Current Computer ("Pull" Syncing)
To sync a folder to your current computer from another computer:
1. Install SugarSync Manager on each of the computers you'd like to sync using the same account
email and password that you entered when you created your SugarSync account. Make sure the
folder you want to sync is set up for syncing on the originating computer.
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2. Click the SugarSync system tray icon (or menu bar on a Mac), and select Manage Sync
Folders.
3. From the Manage Sync Folders dialog, click the name of the folder that you want to sync from
one of your other computers. Within the Manage Sync Folders dialog, there are two ways to
initiate syncing:
n Click the name of the folder you want to sync. A Sync button appears. Click Sync
on the folder icon to open the sync dialog (shown below). Select a location for the
folder on your current computer.
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n Drag the folder from the column for your other computer to an open space on the
column for your current computer.
If you drag one folder on top of another, SugarSync asks if you want to
merge the folders. To avoid merging folders, just drag the folder to a
clear section of the column.
If the folder does not exist on your current computer, SugarSync creates the folder and syncs the files to
the folder.
If a folder of the same name already exists on your current computer, SugarSync asks whether you want
to merge the contents of the two folders together on both computers. So, for example, if you sync your
Documents folder from your PC to your Mac, the folder probably already exists in both places. You can
decide whether to merge the two folders, rename one of the folders, or move the folder of the same name
to a different location. For more information about merging, see Merging Folders.
Syncing a Folder From Your Current Computer ("Push" Syncing)
To sync a folder on your current computer to another computer, you can use push syncing.
1. You can initiate push syncing in two ways:
n In the column for the current computer, click to select the folder. A Sync button appears.
Click Sync and select the computers to which you want to sync the folder.
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n From the Manage Sync Folders dialog, drag the folder from the column for your current
computer to an open space in the column for your other computer.
If you drag one folder on top of another, SugarSync asks if you want to
merge the folders. To avoid merging folders, just drag the folder to a clear
section of the column.
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The Manage Sync Folders dialog shows the pending status for the folder with a yellow icon and
diagonal stripes.
2. Click OK.
3. When you log in to the second computer, you will see a Pending Sync Folder request.
As soon as you accept the pending request on the second computer, SugarSync syncs the folder there.
After the folder is synced to the second computer, any changes you make to the files on either computer
are synced back to the cloud and to your other computers running SugarSync.
If you ignore or close the pending sync folder request, the notification closes. To accept the
pending request after the notice closes, open the Manager Sync Folders dialog and accept
the request.
For information on how to check the upload or download status of files as they are synced to your
computers, see Viewing File Transfer Status.
Syncing Across Three or More Computers
Syncing a folder across three or more computers is a simple extension from syncing across two
computers and follows the same sequence. You can initiate syncing across computers from either the
source computer or the destination computer. You can think of this as "pushing" a folder to another
computer, or "pulling" a folder onto your current computer. There is no limit to the number of devices or
folders you can sync.
Folders can be synced to all your computers, or just to one other computer.
For example, in the graphic that follows, Melissa has three computers: Melissa's Work PC,
Melissa's Laptop, and Melissa's MacBook. She uses her Work PC and her MacBook
most often. The laptop is an older computer that she only uses on occasion.
Melissa has decided to sync her Work Files folder across all of her computers. She always
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wants those files available to her no matter which computer she's using. But Melissa
decided to sync her Pictures folder only to her MacBook and her Work PC. Her older
laptop doesn't have much disk space available so she decided not to sync her Pictures
folder there.
To sync across three or more computers:
1. Install SugarSync Manager on each of the computers you'd like to sync using the same account
email and password.
2. From each of the originating computers, make sure the folder you want to sync across
computers is set up for syncing in SugarSync. If the folder you want to sync is a subfolder, see
Syncing a Subfolder Instead of the Parent Folder.
3. Follow instructions for Push Syncing—drag the folder from your current computer to the
destination computer or computers.
4. From the destination computer, accept the sync request.
5. For each of the remaining computers, follow steps one through three above.
You can also "pull" folders to your current computer by dragging folders from other
computers to your current computer.
Advanced Topic: Merging Folders
When you sync a folder, if the folder initially exists on only one of your computers, SugarSync copies
the folder and its contents to your other synced computers. After the initial sync, any changes you
make on one computer are automatically synced to your other computers.
When syncing your folders across computers, you can choose to sync existing folders together by
merging them. Folders can be merged between two PCs, between two Macs, or between PCs and
Macs.
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It is much easier to merge files together than it is to "un-merge" them. Make sure you want to
combine the contents of both folders before deciding to merge. There is no way to
automatically reverse a folder merge. However, you can always separate the files manually
by sorting them into new folders.
If you don't want to merge folders of the same name, a simple solution is to rename one of
the folders or change the location before syncing.
The folders do not need to have the same name in order to merge them together. If you select an existing
folder for the sync folder location, SugarSync combines the contents of the folders and all of the files in
both folders are available from both computers.
To help you understand the way folders merge in SugarSync, a number of examples are provided. In
these examples, we use one PC and one Mac, but the answers apply for any combination of PCs or
Macs.
Scenario Result After the Folder Merge
Two different files:
You have a file named important-file.
doc on your PC and a file named
another-file.doc on your Mac.
Both files will exist on both computers. The merged folder
on both your PC and your Mac will contain
important-file.doc and another-file.doc.
Two files with the same name:
You have important-file.doc on your
PC and important-file.doc on your
Mac.
In this case, a file with the same name exists in both
folders before the merge. SugarSync detects whether the
contents of the files are exactly the same or slightly
different.
If the content of the files is identical, after the merge each
folder will contain only one version of important-file.doc.
If you make changes to the file, SugarSync syncs the
changes by updating the file on both computers.
If the content of the two files with the same name is
different, SugarSync keeps both versions and adds a
suffix to the name of one of the files, like important-file
(from Tom's MacBook).doc.
Each folder will contain both versions of the file. For
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Scenario Result After the Folder Merge
example, the “My Folder” on both your PC and Mac will
contain important-file.doc and important-file(from
Tom's MacBook).doc. You should review both versions
and decide which one to keep.
One folder with two different
subfolders:
You have a folder on your PC called
Projects with a subfolder called
Project-1 and you also have a Mac
with a folder called Projects which
has a subfolder called Project-2.
Both subfolders, Project-1 and Project-2 (including all of
the folder contents), will exist on your PC and your Mac in
one folder called Projects.
One folder with two subfolders of the
same name:
Projects on my PC has a subfolder
Project-3 and Projects on my Mac
has a subfolder Project-3.
Each computer will contain one folder called Projects.
Within Projects, the contents of the subfolder Project-3
are merged. Each computer will have only one subfolder
called Project-3, which contains the combined contents.
Merging folders with shared
subfolders:
You are the owner of a subfolder in
Projects on one of your computers
that is currently shared with other
people. You just merged Projects on
your PC with Projects on your Mac.
For your privacy, the subfolder will no longer be shared
with any folder members. As the folder owner, you will
have to decide whether to re-share the subfolder since it
may contain new files resulting from the merge.
If you are unsure whether you want to merge folders, you can change the location for the synced folder
or change one of the folder names.
After merging the two folders, you might notice a temporary increase in your storage
meter. When merging, SugarSync makes a temporary copy of the merged folder contents
and then runs an analysis to determine whether all the files are actually identical. During
this analysis period, you might see a temporary spike in your storage. This usually
happens very quickly and most users will not notice the temporary change to their storage
meter. For folders with a huge number of large files, you might see this temporary
increase.
Advanced Topic: Syncing a Subfolder to Another Computer
When you initially set up your folders for syncing, you might have chosen top-level folders like
Documents or Desktop. These top level folders could have many subfolders, some of which you would
like to sync individually to other computers.
If you need to sync only a subfolder to another computer, but you have already synced the parent
folder, follow these steps to change a subfolder into a top-level folder that can be shared between
computers.Here are the general steps:
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1. Stop syncing the parent folder.
2. Add the subfolder as a top-level Sync Folder.
3. Resync the parent folder.
4. Sync the subfolder to other computers.
Here are the detailed steps to promote a subfolder to a Sync Folder:
1. Click the SugarSync system tray icon (or the menu bar for Macs) and select Manage Sync
Folders.
2. Stop syncing the parent folder in the Manage Sync Folders dialog.
n Click the name of the parent folder.
n Click the X-icon to stop syncing the parent folder.
n Click OK to confirm the stop syncing request.
3. Add the subfolder to SugarSync separately so that it appears in Manage Sync Folders.
n Click Add folders from this Computer. (Or click the system tray icon and select
Add Folders to SugarSync).
n Select the check box for the subfolder to select it for syncing.
n Click OK to confirm the action and return to the Manage Sync Folders dialog.
4. Now that the subfolder appears on its own in Manage Sync Folders, you can set up the parent
folder for syncing once again.
n Click Add Folders from this Computer.
n Select the checkbox for the parent folder.
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n Click OK to confirm the action.
SugarSync automatically excludes the subfolder when you sync the parent
folder. In the Add Folders dialog, the subfolder you set up earlier appears
dimmed or grayed since it is already set up for syncing.
5. Click OK in the Manage Sync Folders dialog to confirm the changes. The subfolder now appears
in the Manage Sync Folders dialog and is ready to sync across computers, share with others, or
sync to your Android or Apple device. See Syncing Folders to Your Android Device or Syncing
Folders to Your iPhone or iPad.
In this section, you learned how to sync folders across computers so that your files are always up-to-date
no matter which computer you're using. You learned about merging folders, and how to promote a
subfolder to a Sync Folder when you are already syncing the parent folder. Remember, there is no limit
to the number of computers you can add to your SugarSync account, and no limit to the number of
folders you can sync across them.
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Chapter 7:
Sharing Files, Folders, and Photos
Syncing your files to the cloud makes file and folder sharing simple. Individual files stored in the cloud can
be shared with links, or unique URLs, that don't take up space as file attachments. You can send files of
any size, even from your mobile app. And your recipient does not need a SugarSync account to access the
file.
Shared folders offer a powerful solution for increasing collaboration and productivity. Folders can be shared
with Read Only or Add & Edit permissions. Share one folder or share 20 folders—the storage only counts
once. You can create shared folders to meet your needs:
n Freelancers and consultants can create and share separate folders for each business client.
n Teachers can create and share folders for each student or for a group of students.
n Owners and managers can create shared folders to hold centralized resources for sales personnel
like presentations and pricing sheets.
n Employees in the field can drop files into shared folders using their mobile devices. Someone at the
office can instantly pick up the file and start working on next steps.
Photos can be shared as photo albums. Recipients can download full resolution copies of the photos or
browse the album as a slideshow. When photos are shared in a Photo Album, your recipients do not need
to have a SugarSync account to view or download the photos.
n How to send a link to a file of any size
n How to send a link called a "Public Link"
n How to share a folder with another person or a group
n How to sync a folder shared from someone else onto your own computer
n How to share photos along with an explanation of your photo sharing options
Sharing Individual Files
There are two ways to share individual files from your SugarSync account:
n You can send a link to a static, unchanging copy of a file.
When your recipient clicks this type of link, they download a copy of the file as it appeared at the
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time you sent it. If you make changes after sending, you must resend the file for your recipients to
see the changes. These file links expire after 21 days. The file can be any size, including very
large files.
n You can share a Public Link, which is a live, or dynamic, link to the file on your computer.
Whenever a recipient clicks the Public Link , he or she downloads the most recent saved version
of the file. If you make changes to the file, the next recipient to click the Public Link downloads the
file with your changes. Public Links are URLs, or Internet addresses, that can be posted on a
website or blog, or shared using social media like Facebook or Twitter. Files shared through
Public Links can be any size.
Sending a File
To send someone a link to a file of any size from your SugarSync account using your mobile device:
2. Click the name of the computer you want to access. Browse to the desired file.
3. Click the icon next to the file name (or click the menu button, depending on your device).
4. Select the option to Send File, enter the email addresses of the recipients, and send the link.
You can also send files to your SugarSync account from your mobile device by sending files
to your Upload By Email address. When you send files to yourself using Upload By Email,
you can find the files on your computer in Documents > Magic Briefcase > Uploaded By
Email. For more information, see Uploading Files by Email.
Sharing Public Links
A Public Link is a URL, or a path, straight to the file stored in the cloud. You can send the Public Link in
an email or a text message, you can post it on your blog, or you can publish it to Facebook or Twitter. The
recipient or website visitor can click the link at any time to download the latest version of the file.
l The link you send is a “live” link to the most current version of the file. If you make changes to the
file, your recipients can click the link to download the updated version.
l It’s easy to paste this link into your own email program and send it to your recipients. Since you
are not sending the file as an attachment, you save tons of space in your mailbox.
l You can go to Other Places > Public Files in the SugarSync Website to see how many times the
file has been downloaded. You can also disable the link in the Public Files dashboard when you no
longer want to share the file.
l The recipient does not need to have a SugarSync account, and does not need to sign into
SugarSync to access the file.
Sharing a Public Link from the SugarSync Website
To generate and then share a Public Link from the SugarSync Website:
1. Click the SugarSync icon in the system tray (or the Menu bar for Macs) and select SugarSync
Website.
2. Browse to the file you want to share.
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3. Roll your mouse over the file name and click Share.
4. Type in email addresses and a message in SugarSync's email template. SugarSync includes
the Public Link in the message when you click Send. If you prefer, you can share your Public
Link by copying the highlighted URL and then pasting the link into a Facebook post, into a tweet,
into an HTML page or blog post, or into an email message of your own.
Sharing a Public Link from Your Desktop or Laptop Computer
To generate a Public Link using Windows Explorer or Mac Finder on our desktop or laptop computer:
1. Right-click the file (Control + click for Mac).
2. Select Generate Public Link. The link is copied to your system clipboard and available to paste
into your own email message, into website comments, or to your blog.
Sharing a Public Link on Facebook or Twitter
To post your public link directly to Facebook or Twitter:
1. When the email template opens, click one of the links to:
n Share on Facebook
n Share on Twitter
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2. Log into your Facebook or Twitter account and click Publish.
Managing Public Links
If you want to stop sharing a file, Public Links can be disabled. You can manage your Shared Public
Links from the Public Files page in the SugarSync Website.
To manage your Public Links:
1. Click the SugarSync icon in the system tray (or the menu bar for Mac) and select SugarSync
Website.
2. From the Other Places list in the left column, select Public Files. Your list of shared Public Links
displays on the right side of the page.
3. To stop sharing a file, check the box beside the file name to open the contextual menu. Select
Disable. After the link is disabled, recipients can no longer access the file by clicking the link.
Sharing a Folder
SugarSync shared folders are an excellent collaboration and productivity tool. With SugarSync, you can
skip the costs and hassles of setting up a complex network and still enjoy all the benefits of sharing
folders.
Many freelance photographers, web designers, consultants, and other small business
owners use SugarSync shared folders to collaborate with their clients and coworkers. For
example, a web designer can create a folder for each of his clients, drop in sketch files or
wireframes, and let his clients mark them up electronically—all without sending any files or
using complicated methods like FTP transfers.
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With SugarSync, the client can sync the shared folder directly to her computer, and then
open and edit the files. As soon as the client saves any changes, the web designer can
see them on his computer in his shared folder. The owner of the folder receives a daily
email with a summary report of all activity in the shared folder.
To join a shared folder, your recipients need to have a SugarSync account. If they are not already using
SugarSync, they can easily sign up for a free account. To sync the shared folder to their computers
(rather than downloading files from the web), your recipients need to install SugarSync Manager.
If you share a folder with other people, you are the folder "owner." The owner of the folder decides:
n Who is invited to join the folder (the folder members).
n Whether the folder is shared as Read Only or with Add & Edit permissions so the folder
members can sync the folder to their own computers.
n Whether the shared folder requires a password for member access.
n Whether he or she (the owner) wants to continue to receive daily emails reporting a summary of
activity by all the members of the folder.
To share one of your synced folders:
1. Select the folder in the SugarSync File Manager, or in the SugarSync Website.
2. Click Share Folder.
3. Choose an option under Permissions:
n Read Only means that recipients can view and download files from the shared folder,
but cannot make any changes to the files.
n Add & Edit Files allows recipients to add new files to the folder, or to change the files and
save them to the shared folder. If you want your recipients to be able to sync the folder to
their own computers, your recipients need Add & Edit permissions. See Syncing a
Shared Folder to Your Computer for more information.
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4. Enter each recipient's email address, and type an optional message.
5. Click Send.
To keep your password secure, it is best to send the folder password in a separate email
message to your recipients rather than including it in the shared folder invitation message.
Editing Files in a Shared Folder
Any member of a shared folder can open a file and make changes. When the changes are saved,
SugarSync sends the updated file to the cloud and to the other folder members' computers.
Occasionally, more than one person opens the same file in a shared folder and makes changes. How
does SugarSync handle this? SugarSync saves both copies of the file: one from each person who made
changes. The files are named with an extension like this:
n Important-document(from Tom's computer).doc
n Important-document(from Mary's computer).doc
It's impossible for SugarSync to know which file should be treated as the "master" file, so SugarSync
saves everyone's changes and lets the folder members decide which changes to keep.
Receiving a Shared Folder Invitation
If someone shares a SugarSync folder with you, you can access and download the files from the
SugarSync Website, or you can sync the folder to your computer. After syncing to your computer, you
can locate the shared folder inDocuments > SugarSync Shared Folders.
If you change the location of the SugarSync Shared Folders directory, or move any of its
subfolders, SugarSync will not be able to update your shared files. To access your shared
folders from a different location on your computer, you can create a shortcut (or an Alias for
Mac) to the folder or any of the subfolders in any location. For more information, see
Creating Shortcuts to Shared Folders.
When you send an invitation to a shared folder, your recipients receive an email with a link button.
If they don’t have a SugarSync account, they can sign up for a free account.
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After creating an account, SugarSync walks them through the SugarSync Manager installation. As
soon as the installation completes, the folder syncs to the recipient’s computer in a new folder created
automatically by SugarSync: Documents > SugarSync Shared Folders.
After the folder is synced to the recipient's computer, SugarSync keeps the shared files up-to-date in
everyone’s shared folder no matter who makes changes to the files.
Managing Your Shared Folders
Your Shared Folders are managed through the SugarSync Website. As the folder owner, you can:
n Stop sharing the folder. Folder members are notified by email.
n Change the folder permissions from Add & Edit to Read Only, or from Read Only to Add & Edit.
n Invite new members, remove existing members, or resend invitations for folder members.
n Turn on or turn off your daily activity summary email.
To change the properties of a shared folder:
1. Open the SugarSync Website by clicking the SugarSync system tray icon and selecting
SugarSync Website.
2. In the Other Places section, click Shared Folders.
3. Select the tab for Owned by Me.
4. Click Sharing Options below the folder name to open the Folder Properties dialog.
From the Folder Properties dialog, you can:
n Click Unshare to stop sharing the folder. If your recipients have synced the folder to their own
computers, the files remain but are no longer synced to or from the shared folder.
n Change the folder Permissions:
n Add & Edit is the preset value for all shared folders. If you do not want to allow Add &
Edit permissions, you must change this setting to Read Only. With Add & Edit
permissions, your recipients can sync the folder to their own computers, make changes
to the files in the folder including deletions, and contribute their own files.
n Read Only is an optional setting for a shared folder. Set the permissions to Read Only
when you want to allow your recipients to view and download files, but not to make
changes to your files in the folder.
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n Change the Folder Password option to require a folder password that you create. Changing the
Use Folder Password option to Yes restricts access to the folder to only those new recipients
with whom you've shared the password. Existing folder members are not required to enter the
password.
n Turn on or off your option for receiving a Summary Email of folder activities.
n Invite additional members to the shared folder by clicking Add Members.
n Remove individual folder members in the Members section.
n Resend a shared folder invitation by clicking Resend next to the folder member's name.
For folders that contain photos or graphics, you can choose to Share as a Photo Album or to Share as a
Folder.
Syncing a Shared Folder to Your Computer
If someone has shared a SugarSync folder with you, you have the option to sync the folder to your own
computer. When the folder is synced to your computer, you can see and interact with the folder just like
you would with any other folder. All changes, updates, deletes, or modifications you make to the files in
the folder are instantly reflected back to the other folder members' computers.
If you receive an invitation to join a shared folder, follow these instructions to sync the folder to your
computer:
1. In the email you receive, click Get Folder.
2. SugarSync asks if you want to sync the folder to your computer.
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3. Click OK.
You can find the shared folder on your computer in Documents > SugarSync Shared Folders.
Whenever any folder member makes a change to a file in the shared folder, SugarSync updates the file
changes in everyone’s shared folder.
Creating a Shortcut to a Shared Folder
When you join a shared folder, SugarSync saves the shared folder on your computer in Documents >
SugarSync Shared Folders. Each folder you join is named with the email address or name of the
folder owner (the person who invited you to join his or her folder).
If you change the location of the SugarSync Shared Folders directory, or move any of its subfolders,
SugarSync will not be able to update your shared files. However, if you want the folder to appear in a
different location, you can easily create a shortcut (or an Alias for Mac) to the folder and place the
shortcut in any location on your computer.
To create a shortcut to the folder on a PC:
1. Right-click the folder for which you want a shortcut. Select Create Shortcut.
2. Drag the shortcut (or cut+paste it) to your preferred location on your computer.
To create an Alias to the folder on a Mac:
1. Control+click the folder for which you want a shortcut. Select Create Alias.
2. Drag the alias (or cut+paste it) to your preferred location on your computer.
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Sharing Photos
SugarSync organizes your photos for you by creating Photo Albums for all the photos you have stored in
SugarSync. Each Photo Album is a collection of images from each of your synced folders.
If you share a folder with both images and documents, SugarSync gives you the option to choose which
way to share. You can choose to share the photos using "Share Photo Album" option, or share the photos
using the "Share as a Folder" option if you want your recipients to be able to contribute their own photos.
If you decide to share your photos as a folder, see Sharing a Folder. For more information about sharing
as a Photo Album, see:
Sharing as a Photo Album Versus Sharing As a Folder
Sharing photos as a Photo Album is streamlined and easy. Your recipients can view and download the
original high-resolution photos, but can’t make changes or contribute their own photos (since Photo
Albums are always shared as Read Only). If you want to give friends or family access to your photos in a
one-way sharing environment (you-to-them), then sharing as a photo album is your best choice.
Sharing photos as a folder gives you more options, like allowing your recipients to add files to the folder
and sharing other type of files such as documents or videos. To join a shared folder, your recipients need
to have a SugarSync account. If they are not already using SugarSync, they can easily sign up for a free
account.
The following table summarizes the key differences between sharing as a folder and sharing as a photo
album:
Recipients…
Share as a
Photo Album
Share as a
Folder
Need a SugarSync Account? No Yes
Can view photos in a thumbnail gallery Yes Yes
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with slideshow capability?
but recipients must click the ‘View in a
Gallery’ link
Allowed to add more files or make
changes? No
Yes
if shared as Add & Edit
No
if shared as Read Only
Can download high-resolution images? Yes Yes
Can view other types of files in the same
folder, like videos or documents? No Yes
Can sync the folder to their own
computers where they can add or edit the
files and always have the latest synced
version of all files in the folder? No
Yes
if shared as Add & Edit;
Recipients must also download
SugarSync Manager to their computers.
To share your photos as a shared folder, see Sharing a Folder.
Sharing a Photo Album
If you decide to share your folder as a Photo Album, you can share from SugarSync Manager, the
SugarSync Website, or from your mobile app. You can continue to add photos or images to the album
folder after you share it. Your recipients see the new files when they next click on the link.
To share your photos from the SugarSync Website:
1. Open the SugarSync Website by clicking the hummingbird icon from the system tray (or menu
bar for Macs) and selecting SugarSync Website.
2. Browse to the folder you want to share as a Photo Album. Click to select the folder.
3. Click Share, and select Share "Folder Name" as a photo album. The SugarSync Website
opens.
4. Type email addresses for your recipients and a message.
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5. Click Share Album.
To share your photos as a photo album from SugarSync File Manager:
1. Open SugarSync Manager by clicking the hummingbird icon from the system tray (or menu bar for
Macs) and selecting SugarSync File Manager.
2. Browse to the folder you want to share as a Photo Album. Click to select the folder.
3. Click Share, and select Share "Folder Name" as a photo album. The SugarSync Website
opens.
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4. Type email addresses for your recipients and a message.
5. Click Share Album.
To stop sharing a photo album:
1. Click the SugarSync icon in the system tray (or menu bar for Mac) and select SugarSync
Website.
2. Click the Photos tab at the top of the page.
3. Below the shared Album, click Actions > Properties. The Album Properties dialog opens.
4. To stop sharing the album with an individual, click Remove next to the person's name.
5. To stop sharing the album altogether, change the album visibility to Only Me.
Publishing Photos or Albums to Facebook
SugarSync automatically uploads photos and creates albums for any folder in your system that
contains photos. These albums are visible in the SugarSync Website for you to enjoy and share with
friends. Because your photos are already in the SugarSync cloud all you need to do is to select the
specific album or photos to publish and SugarSync will do the rest. You don't need to manually re-upload
your photos to Facebook.
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To publish photos or albums to Facebook:
Website.
2. Go to the Photo tab and select the photo album with photos you want to share on Facebook.
3. From the Actions menu, select Publish to Facebook, or click the Facebook icon . The Photo
Album opens.
4. Select the images from the album you want to publish to Facebook. A pink box around the photo
indicates it is selected. If you want to publish the entire Photo Album to Facebook, you can click
Select All.
5. When you are finished selecting photos, click Publish. If you are not already logged in to
Facebook, a log in screen appears.
6. Enter your Facebook log in email address and password. When your Facebook page opens,
SugarSync begins uploading the photos to Facebook. Depending on how many photos you
selected, the upload might take a few seconds or a few minutes. You can upload a maximum of
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200 photos to Facebook. When the upload is complete, your photos appear in your status.
Adding or Importing Contacts
Contacts are created in SugarSync whenever you send or share a file or a folder. You can also add
contacts manually one at a time, or you can import contacts from web mail accounts like Gmail or
Yahoo mail. After importing your contacts, email addresses auto-complete when you begin to type
them into the templates for sharing files, folders, or photo albums.
Adding a Contact
To add a contact to the SugarSync address book:
1. Click the SugarSync system tray icon and select SugarSync Website,
2. Click Contacts in the Other Places section.
3. Click Add Contact.
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4. When the Add Contact form opens, type in as much information as you need and click OK.
Importing Contacts
If you prefer, you can add contacts to your SugarSync address book by importing contacts from your
web-based email account.
To import contacts:
1. Launch the SugarSync Website, log in, and click Contacts in the Other Places section.
2. Click Import Contacts.
3. Type in your email address and password to give SugarSync one-time access to your account.
Click Get Contacts to import your contacts to SugarSync.
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There are so many ways to take advantage of your data stored in the cloud by sharing files and folders.
To review, in this section you learned:
n How to send a file,
n How to share a public link,
n How to share folders.
n How to share photo albums.
Many or all of these options are also available from your mobile device. For details on how to share
using your smartphone or tablet, visit the SugarSync Support site.
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Chapter 8:
Restoring Files
One of the biggest reasons people use SugarSync is for the ease of restoring backup copies of their files
from the cloud.
First, a little about SugarSync's online backup benefits. Data security and confidentiality are our top
priorities. Only you can see your files. Your files are transferred securely using SSL and are stored in an
encrypted format using 128 bit AES (the same level of protection used by major banks). All data is stored
and backed up in world class data centers. When you need to restore files—because they were accidentally
deleted, because your hard drive crashed, or because you overwrote a file with a change you no longer
want—SugarSync has you covered.
In this section we cover topics related to restoring files from the cloud including:
n How to restore deleted files
n How to restore past versions of a file
n How to restore your all of your data from the cloud to a new computer or hard drive
n How to restore the same folders you had before when you reinstall SugarSync
Restoring Deleted Files
In SugarSync, the Deleted Files folder contains the files that have been deleted from your synced folders.
This includes synced files deleted through the SugarSync Website, SugarSync File Manager, or using
Windows Explorer or Mac Finder.
Deleted files count toward your storage limit. To reduce the amount of data you have stored in
the cloud, you must permanently delete your files from the Deleted Files folder.
You can restore files from the Deleted Files folder. If you permanently delete files from the Deleted Files
folder, they cannot be recovered or restored.
Use caution when permanently deleting files. Permanently deleted files are gone forever and
cannot be restored. Make sure you are ready to permanently delete the files when you
choose this option.
You can recover deleted files using the SugarSync Website, SugarSync Manager, or from Shared Folders.
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Restoring Files
Restoring Deleted Files Using the SugarSync Website
Files in the Deleted Files folder lose their folder structure. If you restore from the SugarSync Website,
you'll have to choose the location where you restore files.
To recover deleted files from the SugarSync Website:
1. From Other Places, click Deleted Files.
2. Select the check box for the file or files you want to restore. A contextual menu (or action box)
opens. Click Restore.
3. Select the location and click Restore.
The files are restored to the location you choose. Any public links and file versions are restored as well.
Restoring Files Using SugarSync Manager
Like a Recycle Bin or Apple Trash folder, the files in the Deleted Files folder can be restored just by
dragging them out of the folder. Files can be dragged out of the Deleted Files folder in SugarSync File
Manager and then moved to one of your synced folders, or to any folder on your computer.
You can also restore deleted files in SugarSync File Manager by opening the folder from which the files
were deleted. A light yellow band shows at the top of the screen indicating that some files have been
deleted from the selected folder.
When you select the Show link, the deleted files appear in the folder with the status listed as Deleted.
You have the option of restoring them by right-clicking (control+click for Mac) on the file name and
choosing Restore.
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When you restore a file you have access to all of its past versions.
Restoring Deleted Files from Shared Folders
Any member of a shared folder can delete a file. The file is removed from everyone’s computer, but any
folder member can restore the file. Only the folder owner can permanently delete the file from the
shared folder.
To restore a deleted file or subfolder back to a shared folder using SugarSync Website:
Website.
2. From the left column in Other Places, click Shared Folders.
3. Click the tab for Owned By Me or Shared With Me to locate the folder with file or files you want
to restore.
4. Click the folder name to display the list of files for the folder.
5. Below the list of files, you will see a strip that says, "There are deleted items that used to be in
this folder. Show deleted items." Click Show to select and restore any of the deleted files and
folders.
To restore a deleted file or subfolder to a shared folder using SugarSync File Manager:
File Manager.
2. From the left column below your computers, click Shared Folders.
3. Click the folder for Owned By Me or Shared With Me to locate the folder with file or files you
want to restore.
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Restoring Files
4. Above the list of files, you will see a yellow strip that says, "There are deleted items that used to
be in this folder. Show deleted items." Click Show to select and restore any of the deleted files
and folders.
Once the files are restored, they sync back to each member's folder.
Viewing or Restoring Past Versions of a File
SugarSync automatically saves past versions of your files. For all account types (paid and free), five
past versions plus the current version of the file are saved.
Viewing or Restoring Files Using the SugarSync Website
To view or restore a past version of a file from the SugarSync Website:
1. In the SugarSync Website, select the Files tab.
2. Browse to the desired file, then select the checkbox to the left of the file name. The contextual
menu (or action box) opens.
3. Select Versions to open the Versions page.
4. In the Actions column, you have the option to View Current to open the most recent version of
the file, or View to open a past version, or Save As to restore an older version of the file. Select
your preferred action.
Viewing or Restoring Versions Using SugarSync Manager
To view or restore an older version of a file from SugarSync Manager:
1. Click the SugarSync icon in the system tray (Windows) or menu bar (Mac) and select SugarSync
File Manager.
2. When SugarSync Manager opens, browse to the file with older versions you'd like to view or
restore.
3. Right-click (or control+click for Mac) the file name and select Versions. The SugarSync Website
opens to the Versions page.
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4. In the Actions column, you have the option to View Current to open the most recent version of
the file, or View or Save As for older versions of the file:
n View downloads and opens the previous version of the file.
n Save As lets you save the older version of the file to your computer with a new
name so that the file is restored.
Restoring Your Full Backup
If your computer is stolen or the hard drive crashes, you can use SugarSync to restore your synced
folders and files to a new computer or to a replacement hard drive. Do not remove your old computer
from SugarSync until after you have restored all of your files.
To restore (download) your synced files and folders to a new computer:
1. Install SugarSync Manager on the new computer using your existing SugarSync account
information. During the installation, give the new computer a name and select an icon.
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Restoring Files
2. Deselect all the folder check boxes. You can set up new folders for syncing and add folders after
your restore is complete.
3. When the installation is finished, click the SugarSync system tray icon and select Manage Sync
Folders.
4. In the Manage sync folders dialog, you will see your synced folders from your old computer listed
in a column on the right. Your current computer is on the left. In our example, the new computer is
called Melissa's New PC. The computer that crashed is called Melissa's MacBook.
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5. Drag your synced folders from the right column (old computer) to the left column (new
computer).
6. Continue to drag your folders to the new computer.
7. Click OK in the Manage Sync Folders dialog and the files begin to copy to your new computer.
Depending on the amount of data in the folders, the initial syncing time can take anywhere from
a few minutes to a few hours.
If you had a large number of files and folder synced, you can set your upload speed
to High, then leave your computer running overnight while your files are restored to
your computer. For more information, see Setting Preferences.
The Magic Briefcase and Mobile Photos folders are restored automatically to your new computer.
Removing a Computer
If you are certain that all of your data has been restored, you can remove the old computer from your
SugarSync account.
If you buy a new computer, you can sync your SugarSync folders to the new computer so that all of
your files are available. Make sure you back up all of your files to SugarSync and sync them to your
new computer prior to removing the old computer from your account. If your old computer crashed
completely, do not remove the computer until after you have restored the folders to the new computer.
When you remove a computer, SugarSync moves the files from the removed computer to the Web
Archive. The files are available if you need them, but your old computer will no longer show in your
Manage Sync Folders dialog.
To remove your old computer:
1. Click the SugarSync icon in the system tray and select Tools > Remove A Computer.
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Restoring Files
2. Select your old computer and click Remove. The files from the old computer are moved to the
Web Archive. Files in Web Archive are backed up to the cloud, but are not synced. Form the Web
Archive, your old files can be deleted, or you can store them there in case you need them.
When you remove a computer, your storage meter does not change since the files are
moved to Web Archive. If you no longer need these copies of your files from the removed
computer and you want to reclaim storage space, delete the files from Web Archive, and
then permanently delete them from the Deleted Files folder.
To view your files in Web Archive, open the SugarSync Website and click Web Archive from the Other
Places list.
Restoring the Same Folders When You Reinstall SugarSync
If for any reason you need to re-install SugarSync Manager on a computer where SugarSync was
previously installed, you can restore the same folders to the computer that you had before. SugarSync
detects that the software was previously installed, and the installation process changes automatically to
give you a choice: "Do you want to restore the Sync Folders that were selected in the previous
installation?"
n If you select Yes, SugarSync syncs the folders from your SugarSync account to the computer
exactly matching your previous set of folders.
n If you select No, you can start from scratch and choose new folders to sync.
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After restoring the files, you can add or change the folders at any time.
You've learned how to restore deleted files and how to restore past versions of your files using the
SugarSync Website and the SugarSync File Manager. You've also learned that you can restore all of
your synced files and folders to a new computer or hard drive. Make sure all of your important files are
backed up in SugarSync so you can always restore the files you need. To add more folders to
SugarSync, see Adding Additional Synced Folders.
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Appendix A: Setting Preferences
Some preferences are set in the SugarSync Website and some are set in SugarSync File Manager .
SugarSync File Manager preferences are set by clicking the SugarSync system tray icon and selecting
Preferences or Tools. Preferences for the SugarSync Website are set by logging in and clicking the
Account link in the top right area of the page.
SugarSync Website Preferences
Open SugarSync Website by clicking the system tray icon and selecting SugarSync Website. Open
preferences by clicking Account in the upper-right corner of the page.
The Account Page has three sections:
n Plan Details
n Notifications
n Settings.
Modifying Plan Details
Your SugarSync account details can be changed if you decide you need to upgrade for more storage, if you
want to purchase a support plan, or to change the current billing method.
n Usage: Click Upgrade to increase the storage available for your SugarSync account.
n Current Plan: Click Change to review plan options on the SugarSync website.
n Customer Care: Click Change to purchase a plan for phone support.
n Bonus Storage: Click Details to see a list of email referrals you have sent and the total bonus
storage earned to date.
n Credit Card: Click Change or Add to open a form where you can enter the credit card details for
SugarSync billing.
Modifying Notifications
SugarSync sends occasional email communications to keep you updated on the status of your account, as
well as a monthly Newsletter with tips and offers. You can turn these notifications off if you decide you'd
rather not receive them. You can turn them back on at any time.
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n Newsletters: Click Unsubscribe to stop receiving the monthly SugarSync newsletter
n Send File Email: Click Unsubscribe to stop receiving email notices about files you've sent.
n Shared Folder Email: Click Unsubscribe to stop receiving notices of activity for any Shared
Folders. The change takes effect for new shared folders only. Shared Folders notices can be
changed at the folder level for each separate folder. For more information, see Managing Your
Shared Folders.
n Referral Program Email: Click Unsubscribe to stop receiving a notice of activity about your
referrals for bonus storage.
Modifying Settings
You can modify the following settings for the SugarSync Website:
n Name: Click Edit to change the name displayed for your SugarSync account, and the way
SugarSync addresses you in email correspondence.
n Email: Click Add/Edit to add a second email address to your account, or to change your primary
email address used for your SugarSync account. Enter a new email address, and click Add Email
Address. To change the primary email for the account, select an email address and click Make
Primary.
n Password: Click Change, type the current password, then enter and confirm a new password.
Click Save.
n Time Zone: Click Change to reset the time zone of the account. Choose a new time zone and
click Save.
n Language Setting: Click the current language, and then click a new language.
n Getting Started Tab: Click Hide to stop displaying the Getting Started tab at the top of the
SugarSync Website.
n Upload by Email: Click Enable to generate a unique upload by email address. When you send an
email with a file attachment to your Upload By Email address, the file is copied to a folder in Magic
Briefcase. For more information, see Uploading Files by Email.
n Remove Computer: Click Remove and then select a computer to remove it from your
SugarSync account. For more information, see SugarSync Manager Tools.
Setting SugarSync Manager Preferences
When you click the SugarSync system tray icon and select Preferences, a dialog opens with two tabs:
General and Connection.
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From the General tab, you can:
n Select or deselect the check box to Auto start SugarSync Manager when my computer
starts up.
If you deselect the check box for Auto start SugarSync Manager when my
computer starts up, your files cannot be synced unless you manually start
SugarSync by opening the SugarSync File Manager.
n Select or deselect the check box to Show file status icons in Explorer (or Finder for Macs).
See Mac Finder and Windows Explorer Features for more information.
n Select an Upload Speed: Low, Medium, or High. See Speeding Up Your Backup for more
information.
n Select a Language Setting: English, Chinese, German, Japanese, or Spanish. Changes
the language for the SugarSync File Manager software interface. For the new language setting
to take effect, you must restart SugarSync. From the system tray icon, select Exit. Restart
SugarSync by double-clicking the desktop icon.
From the Connection tab, you can:
n Change your proxy settings. The default connection is a direct (no proxy) connection. You can
select Auto-detect proxy settings, or you can manually enter proxy connection details including
a specific address and port number.
n Enter Authentication Information. You can specify details including a user name, a password,
and a domain name to authenticate your connection.
SugarSync Manager Tools
When you click the SugarSync system tray icon and select Tools, or when you click the Tools menu in
SugarSync Manager, a submenu appears with three options:
n Rename this Computer. When you rename a computer, the display name changes in the
SugarSync Website, in SugarSync File Manager, and in your mobile app.
n Remove a Computer. When you remove a computer, the data from the computer is moved to
Web Archive. For more information, see Removing a Computer.
n Reclaim Storage. When you elect to reclaim storage, SugarSync helps you restore orphan files
and re-map disconnected folders.
98

99

Appendix B: Guide to SugarSync for Business
SugarSync for Business provides powerful backup and collaboration for business:
n Continuously back up files in real time to secure cloud storage
n Automatically sync data between computers and devices
n Share folders and files with password protection and permissions
Easily manage user access for teams and groups:
n Pooled storage for multiple users
n Enable and disable users
n Set storage limits per user
Get help when you need it:
n Access free customer phone support
SugarSync for Business accounts start with 3 seats and 100 GB of storage and can scale up as your
business grows. Add seats or storage at any time. Centralized billing lets you manage your business
expenses and frees your employees from maintaining separate accounts.
For more information about plans for businesses, visit the SugarSync website.
Creating a SugarSync for Business Account
The person who creates the SugarSync for Business account is designated as the permanent
administrator. As the permanent administrator or "admin" you can designate secondary admins for your
business account. Admins can add users and allocate storage to them.
Admins can access the administrative console by clicking the tab in the Account section of the SugarSync
Website labeled Business Account. The Business Account tab shows the administrative control panel
where you can add new users and allocate storage, upgrade or downgrade the account, designate
secondary admins, or change billing information.
100

Settings for the administrator's individual account can be changed in the My Account tab.
The Business Account tab includes section links for:
n Settings
n Billing
n Users
Configuring Account Settings and Billing Details
In the SugarSync for Business administrative console, you can change account and billing settings.
Account Settings
In the Account Settings section, administrators can change the display name for the Business Account,
cancel the account, or turn on or off email notifications when users approach their storage limit.
To access Account Settings:
Website.
101

2. In the top right of the SugarSync page, click Account.
3. Select the Business Account tab.
4. Click Settings.
n To change the business name, click Edit. Type the new business name and click
OK.
n To cancel your account, click Cancel. Click Yes to confirm the account
cancellation.
n To stop receiving notifications by email if users in the business account approach
their storage quota, click Turn off. To turn notifications back on, click Turn on.
Billing Settings
In the Billing section, administrators can upgrade the Business plan to add storage or user seats,
downgrade the account for fewer user seats or less storage, change or update the billing credit card
information, or switch from monthly billing to annual billing. Seats can be changed in single increments,
and storage can be changed in 100 GB increments.
If you switch from annual billing to monthly billing, the change takes effect only after the
current annual billing cycle ends.
To access the Billing Details for your Business Account:
102

Website.
2. In the top right of the SugarSync page, click Account.
3. Select the Business Account tab.
4. Click Billing. The Upgrade page opens.
n To upgrade your current plan, click Upgrade. Select the number of user seats you'd
like to add to the account in addition to the current seats. Select the amount of
storage you want to add in addition to your current storage amount. Click Save to
confirm the upgrade.
n To downgrade your current plan, select the total number of users, including
administrators, you want for your account. The minimum number of users for a
Business Account is three. To decrease your storage, select an amount less than
your current plan. The minimum storage limit for Business Accounts is 100 GB.
n To change the billing subscription from monthly to annual, in the Subscription
section, click Edit. Select the monthly plan or the annual plan and click Save.
Paying for your SugarSync Business Account on an annual basis saves you a
significant amount equivalent to about two months free or 20% off the monthly rate.
5. To review your billing history, see the Billing History section.
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Managing Storage
Administrators for the Business Account can change the total storage for the account by upgrading or
downgrading the account in 100 GB increments. The storage allotment for individual users can also be
changed at any time.
The administrator sees a popup warning message when the total storage limit (combined storage for all
users) for the account is near, and again when the total storage limit is reached. When an individual
user has reached their storage limit, both the user and the administrator are notified by email.
Changing the Total Storage for the Business Account
To change the total amount of pooled storage for the Business Account:
1. From the Business Account tab, click Billing to open the Billing Details page.
2. To increase the storage for your current plan, click Upgrade. Select the amount of storage you
want to add in addition to your current storage amount. Click Save to confirm the upgrade.
3. To decrease the storage for your current plan, click Downgrade. To decrease your storage,
select an amount limit less than your current plan. The minimum storage limit for Business
Accounts is 100 GB.
Changing a User's Storage Allocation
Individual users with a limited storage amount are not permitted to exceed their limit. Individual users
with a storage limit set to Unlimited can use any available storage for the account.
To change an individual user's storage limit:
1. From the Business Account tab, click Users.
2. Click Edit to edit the settings for the person with the storage allocation you want to change.
104

3. Change the user's storage allocation to Unlimited, or type a new GB amount in the text box.
Admins can elect to receive an email notification when a user with a limited storage quota approaches
their storage limit. The notice arrives when the user is within ten percent of his or her limit. Users can
click a link to send a request for additional storage to their administrator.
Managing Users
With a SugarSync for Business account, administrators can assign users to available seats. Each user
must have a unique user name and password. Users can be assigned an Administrator role with full
permission to add new users or make changes to account settings.
In the event that a user is removed from the business account, the seat can be reassigned to a new user.
Removal of a user does not automatically downgrade the account plan by one seat. Accounts can be
upgraded or downgraded by a single seat as long as the account maintains the minimum three required
seats.
Adding a User
Admins can add users to the Business Account at any time if additional unoccupied seats are available
for the account.
To add a new user account:
2. Click Add User Account.
3. Enter the user’s first name, last name, and email address.
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If the user has already has a SugarSync account prior to signing on with the Business
Account, he or she must contact SugarSync Customer Care. The new Business Account
cannot be installed on the same computer as the existing account.
4. Set the user’s storage as Unlimited, or limit the user's storage by entering a storage amount in
gigabytes.
5. To give the user all administrative privileges including assigning new users and allotting storage
quotas, select Assign this User as Administrator.
6. Click Add. An email invitation is sent to the user. The new user verifies his or her email address
and then creates an account with a unique password.
After the account is created, the user can download and install SugarSync Manager and set up folders
for syncing and sharing.
Adding a User with a Pre-existing SugarSync Account
Only one SugarSync account can be installed on a computer at a time. If a user has a pre-existing
SugarSync account, there are two options:
n If the Business Account user wants to keep his or her existing SugarSync account (leaving his
or her personal files intact), then the Business Account cannot be installed on the same
computer.
n The user can cancel the existing individual account and contact SugarSync Customer Care for
help on moving their files from the personal account to the new Business Account.
Disabling or Removing a User
Disabling a user prevents the person from logging in and allows the administrator to access the user’s
data. The data is not deleted and the seat is not freed up for another user. When you disable a user, the
data from the user can still be restored, even if the user didn't return the computer or laptop.
An administrator can disable a user without his or her knowledge, or SugarSync can send an email
notifying the user that his or her account status has changed from 'active' to 'disabled.' Two new links
appear after the user is disabled: Reactivate and Log in as this user.
To disable a user
2. Click Edit next to the user’s name.
3. Click Disable Account to disable the user.
4. To notify the user that he or she has been disabled, select Email user about this change.
5. Click Yes to disable the account.
After a user is disabled, an administrator can reactive the account, or log in to the disabled account to
access files.
106

Removing a user deletes the user account, which cannot be restored. SugarSync recommends that you
first disable a user so that you can retrieve data from the account. Then, remove the user so that you can
reassign the seat.
To remove a user:
2. Click Edit next to the user’s name.
3. When the Edit User page opens, click Remove User.
Make sure you retrieve any necessary data from the user's account by logging in to the
disabled account before removing the user permanently. You cannot log in as a removed
user.
Logging In as a Disabled User
Administrators can log in to a disabled account to retrieve files. When an administrator logs in as a
disabled user, the SugarSync Website looks and functions like it normally does, except for a yellow band
across the top that notes your status.
All data in the user’s account is available to the administrator to download or delete. SugarSync retains
the data for as long as you continue your Business subscription.
To log in as a disabled user:
1. Open the SugarSync Website by clicking the SugarSync system tray icon and selecting
SugarSync Website.
2. Click Account to open the Account Settings page.
3. Click the Business Account tab.
4. Click Users on the Business Account page.
5. Click Edit next to the disabled user’s name.
6. Click Log in as User. Download or delete files as necessary.
When you are finished, log out and log back in to your normal account.
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Guide to SugarSync for Outlook
SugarSync for Outlook improves the way large attachments are handled by sending a link to your
attachment rather than sending the actual file along with your message. Your recipients click the link to
download your attachment directly from SugarSync. You save tons of space in your mailboxes and
avoid large-file attachment issues.
With SugarSync for Outlook you can:
n Send large files as links
n Select files from any of your synced PCs or Macs
n Track the number of downloads of each attachment
n Disable your attachment links to stop sharing any file
Installing SugarSync for Outlook
Make sure Outlook is closed prior to installing SugarSync for Outlook.
To install SugarSync for Outlook:
1. Open your browser to www.SugarSync.com/downloads/.
2. Click the link to download the SugarSync for Outlook installation file.
3. Close Outlook if it is currently running.
4. When the download completes, double-click the installation file and follow the prompts in the
installation wizard.
5. Click Finished.
Open Outlook as you would normally. The menu now includes a SugarSync menu option. (For OL 2010,
click the Add-Ins tab.)
108

Create a new message as you would normally. Now when you click Attach, SugarSync sends a link for
files over 2 MB. To change the file size setting, see Setting SugarSync for Outlook Preferences.
Sending Attachments
You can save a ton of space in your mailbox and avoid Outlook errors like 'over size-limit' by sending
your attachments as SugarSync links.
Check Your Settings
SugarSync for Outlook sends your file attachment as a SugarSync link when the file size reaches the
preset value of 2 MB or larger. You can change the threshold value to any file size, or you can change
your settings to always send your attachments as SugarSync links. To change your settings:
1. Open Outlook and select Settings from the SugarSync menu.
2. Click the option to Always send attachments using SugarSync. You'll save tons of space in
your mailbox, and all your file attachments will be backed up to SugarSync.
Attaching SugarSync Links
You can attach a link to any file on your computer—even files that are not already in SugarSync. If you
select a file from outside of your SugarSync folders, SugarSync uploads the file in the background, then
sends a SugarSync link with your message.
To attach a SugarSync link to an outgoing email:
1. In Outlook, create a new email message.
2. Click the standard Outlook Attach icon.
n If your selected file is smaller than the preset value in your Settings (2 MB), then the
file is attached as a regular Outlook attachment.
n If your selected file is larger than the preset value, or you have changed your
settings to Always send as SugarSync links, your file is attached as a SugarSync
link.
SugarSync cannot detect your file if you drag it into your message rather than clicking
the Attach icon. Any files dragged into your message will be sent as traditional
attachments.
3. When sending files as SugarSync links, log in to your SugarSync account by entering your email
address and password.
109

4. Select the file you want to send and click OK.
n Files from outside of your synced folders (files that are not currently in the cloud) are
uploaded to SugarSync, then attached as SugarSync links. You can locate these
uploaded files in Web Archive > Uploaded By Outlook.
n Files from SugarSync folders are attached immediately as SugarSync links.
There are a few file types that Outlook does not allow as attachments. These
include any files that can easily carry viruses to your computer. For a complete list,
see the Microsoft Support article Blocked attachments in Outlook.
5. Select additional files if needed, and then click Send.
When your friends or coworkers receive your email, they can click the SugarSync link to download and
open the attached file. To send attachments from a computer other than the one you are currently
using, see Attaching Files from Other Computers.
Attaching Links from Other Computers
You can send files from any of your computers running SugarSync by using the SugarSync Attach
icon.
To send files from one of your other computers:
1. Create a new message in Outlook.
2. Click the SugarSync Attach icon to choose files from any of your synced computers or from
SugarSync folders like Magic Briefcase.
3. Browse through your computers and folders to locate the file you'd like to send as a SugarSync
link.
4. Select the file and click OK. The file name appears in the attachment area of your message.
110

5. Select additional files, if needed. Finish typing and addressing your message and then click
Send.
When your recipients open your email, they can click the SugarSync link to download and open the
attachment.
Tracking the Number of Downloads
Each file you attach as a link using SugarSync is downloaded by your recipients. You can open the
SugarSync Website to check the number of downloads for each file.
To view the number of times your attachment has been downloaded:
1. From the SugarSync menu at the top of the Outlook window, select Manage Attachment Links.
111

2. The Public Files page opens with a list of your attachments. The number of downloads for each
is listed next to the file name.
Turning Off Attachment Links
The links you send using SugarSync for Outlook are called SugarSync links or Public Links. A "Public
Link" isn't really public, but it is a very easy way to send files. When you attach a SugarSync link to an
outgoing email, your recipients can click the link at any time to see the most recent version of the file.
To stop sharing any file, you can turn off the SugarSync link. After you disable the link, anyone who
clicks on the link from one of your past emails will see a message explaining that the file is no longer
available.
To stop sharing a SugarSync link:
1. From the SugarSync menu at the top of the Outlook window, select Manage SugarSync
Links.
112

2. Check the box beside the file name and select Disable Link. After the link is disabled, recipients
can no longer download the file.
Setting SugarSync for Outlook Preferences
You can change settings such as when to send your files as SugarSync links or which notifications you'd
like to see. To open SugarSync for Outlook settings, select the Settings option from the menu.
113

General Settings
In the General tab, set how often you want to send files as SugarSync links. Choose one of these
options:
n Always send attachments as SugarSync links.
n Send attachments as SugarSync links only when the file is larger than a preset file size.
n Never send as SugarSync links.
Select or deselect the checkboxes for more options:
n Check the box if you want SugarSync to ask you each time before sending an attachment.
n Check the box if you want SugarSync to check if each file is already in SugarSync. If you
deselect this option, SugarSync uploads every attachment file to Web Archive > Uploaded by
Outlook.
SugarSync cannot detect your file if you drag it into your message rather than
clicking the Attach icon, or if you send an attachment using the Send-to option in the
contextual (right-click) menu in Explorer. Files attached to messages using these
methods will be sent as traditional attachments.
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You can also set Notification Preferences. Select the checkboxes if you want SugarSync for Outlook to:
n Always show a progress bar when sending attachment links.
n Display a confirmation message when attachments are sent successfully.
n Show the SugarSync Welcome screen when you open Outlook.
Proxy Settings
In the Proxy Settings tab, select the option to:
n Use a Direct Connection to connect directly to SugarSync without using a network.
n If you select the option for Proxy Server, type the address and port settings for the Proxy Server.
n If Proxy Authentication is required, select the check box and type the user name and password for
the associated account.
Account Settings
The Account tab displays your current storage usage statistics.
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116
Index
A
add folders to SugarSync 24
Add/Edit permissions for shared folder 74
Android app 30
B
before you merge folders 66
BlackBerry app 30
C
can't open file on mobile device 32
can't sync subfolder to another computer 67
change folders 43
change shared folder permissions 76
changing files in a synced folder 60, 64
changing files when the computer is
offline 60
D
data security 87
delete files from the cloud 51
Deleted Files folder 51
emptying 56
permenently deleting files from 56
deleting files from a shared folder 53
difference sharing folder or album 79
disabling Public Links 71
DocumentsToGo 36
download files from the web 18
duplicate files 75
E
editing shared files 75
editing your files from the web 20
emptying the Deleted Files folder 56
encryption
files in storage 87
files in transfer 87
exclude subfolders 44, 56
Exit SugarSync 26
F
Facebook 82
file conflicts 75
file encryption 87
File Transfer Status 47
files from applications using databases 7
find SugarSync mobile app 31
finding a file uploaded from your device 40
finding your uploaded photos 40
folder merge 65
folder no longer shared after merge 67
freeing up storage 55

Index
117
G
GoodReader 36
I
installing on a PC 8
integrated file viewing and editing apps
GoodReader, DocsToGo,
Quickoffice 36
iPad app 30
iPhone app 30
iPod app 30
J
Java required to use WebSync 21
K
keep shared folder password secure 75
knowing when your files are syncing 12
L
location for shared folders 78
log in to SugarSync 17
M
manage excluded subfolders 46
manage sync folders 23
folder with diagonal stripes 64
Manage Sync Folders dialog
syncing a subfolder instead 46, 67
syncing a subfolder instead of parent
folder 67
merging a previously shared folder 67
merging files with same name 66
merging folder between PC and Mac 66
merging folders 65
merging folders with different names 66
mobile apps
folder for synced files 33
folders on your computer 40
installation instructions 31
sending a file 40, 71
system requuirements 8
Mobile Website 31
moving files into Web Archive 50
N
no app for mobile device 31
O
offline access from a mobile device 33
open SugarSync File Manager 26
open SugarSync Website 17
operating systems supported 8
Outlook files 9
P
pending sync folder 64
permanently deleted files 51, 56
post a link to a file on the web 20
post a photo or an album on Facebook 83
post Public Link to website or Twitter 71-72
preferences 57
program files can't be synced 7
PST files (from Outlook) 9

118
Public Link
definition 71
disabling 71
sharing or sending 71
publish photos to Facebook 83
Q
Quickoffice 36
R
Read-only shared folder 74
reclaiming storage space 55
remove a computer 98
remove files from the cloud 46, 51
remove shared folder members 76
remove temporary files 21
required disk space 8
restart SugarSync 26
restore past versions of a file 20
S
secure editing from the web 22
security 87
sending files to your SugarSync account 38
set up additional folders 43
Share Folder 20
share photo album 81
shared folders
add members 77
create shortcut or alias 78
invitation example 75
location on your computer 75, 78
merging 67
permissions 74
remove members 77
sharing a photo album 79
Shell Extensions 27
show subfolder in Manager Sync Folders 67
sign up for a free account 75
starting SugarSync 8
starting your backup 9
stop sharing a folder 76
stop sharing a photo album 82
stop syncing a subfolder 44
storage space
freeing up or reclaiming 55
subfolder syncing not allowed 67
subfolders after folder merge 66
SugarSync File Manager 24
SugarSync Manager preferences 57
Symbian app 30
sync a shared folder to your computer 77
sync across three or more computers 65
Sync button 61
Sync Folders 8
sync two computers 60
syncing a subfolder to another computer 67
syncing after computer has been off 8
syncing files back after remote editing 20
syncing files to your mobile device 33
system requirements, mobile apps 8
system tray icon 12
system tray menu 24
T
third-party apps integrated with SugarSync
DocumentsToGo 36
GoodReader 36

Index
119
Quickoffice 36
turn off shared folder emails 76
turn off syncing for a folder 46
U
un-merging folders 66
Upload By Email address 38
Uploaded By Email folder 39
uploading email attachments 38
using a borrowed computer 18
W
Web Archive 50
WebSync 20
when does backup start 9
where deleted files go 52
Windows 7, no system tray icon 13, 23-24
Windows Mobile app 30
work on files from other computers 25

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