The document proposes a novel mechanism, ST2FO-MAS, which combines a secure type-2 fuzzy ontology with a multi-agent system to automate personalized itinerary services. It addresses challenges in information extraction and decision-making due to the heterogeneity and imprecision of data on the internet, aiming to streamline processes such as air ticket booking. The document includes details about architecture, system evaluation, and experiments to demonstrate the effectiveness of the solution.