Types of communication.pptx
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The document outlines various types of communication, including one-way and two-way, formal and informal, verbal and non-verbal, interpersonal and intrapersonal, as well as internal and external communication. It describes the characteristics and advantages of each type, providing examples and outlining their significance in organizational contexts. The distinctions between these communication types are emphasized, focusing on their processes, media, and purposes.
Types of communication.pptx
- 2. Communication:- Communication is derived from Latin word i.e. Communicate which means to share or exchange information news, views etc. According to Newman and Summer:- “Communication is an exchange of facts, ideas, opinions or emotions by two or more persons.” Characteristics of Communication:- Communication is a Continuous Process. Communication is a Two way Process. Communication is a Universal Process. Communication is a Managerial Function.
- 3. Types Of Communication One Way and Two Way Communication Formal And Informal CommunicationVerbal and Non-Verbal Communication Interpersonal and Intrapersonal Communication Internal and External Communication
- 4. One way and Two Way Communication
- 5. One Way Communication One Way Communication:- In one way Communication , information is transferred in one direction only, from the sender to the receiver. There isn’t any opportunity for the receiver to give feedback to the sender. Example:- Bob is going out of town on a weekend business trip this morning. He wants his secretary to secretary to order lunch for the executive meeting next week. As bob heads out the door, he jots down a note for his secretary and leaves it on her desk. The model of one way communication looks like this:- Sender (Bob) ---------- Message ( Order lunch ) ----------- Receiver (Secretary)
- 6. Two Way Communication Two Way Communication:- Two Way Communication is when one person is the sender and they transmit a message to another person, who is the receiver. When the receiver gets the message, they send back a response, acknowledging the message was received. Message Response Sender Receiver
- 7. Verbal and Non Verbal Communication
- 8. Verbal Communication Verbal Communication:- The term ‘verbal’ means anything relating to ‘word’. Thus, verbal or oral communication is the form of communication in which message is transmitted in spoken words. In the process of verbal communication, the sender and receiver exchange their messages either through face to face communication or through some mechanical device. Example:- Personal Talks, Telephonic talks, Interviews, Seminars, Public Speeches etc.
- 9. Non - Verbal Communication Non - Verbal Communication:- The term ‘Non-verbal’ means ‘without words’. Thus, non-verbal is the form of communication in which in which no words are used. The person who wants to communicate some messages to another, uses his expressions (Body Language). The other persons (receiver) as to what the first person is trying to communicate. Example:- Some Signals such as telephone rings, pictographs etc. Uses of body language such as raising eyebrows, pointing finger, raising hands etc.
- 10. Verbal Communication Non-Verbal Communication Saving Time Reliability Saving Money Economic Personal Touch Quickness Advantages of Verbal and Non-Verbal Communication Verbal Communication Non-Verbal Communication Presence of both parties Lack of Secrecy Not suitable for lengthy Messages Lack of Proof Not suitable for Policy Matters Possibilities of Mis-Understanding Disadvantages of Verbal And Non-Verbal Communication
- 12. Formal Communication Formal Communication:- Formal Communication includes all forms of formal exchanges of information. Business Communication and Corporates communication are some of the formal communication methods. It is associated with the particular positions of the communicator and the recipient in the structure. Example:- Formal Communications are mostly of the written type such as company manuals, annual annual report are designed to meet the specific needs of the organization.
- 13. Informal Communication ( Grapevine) Informal Communication:- It is a form of casual conversation or exchange of communication. This type of communication happens outside of the business or corporate community or between freely understanding parties. This kind of communication does not require a certain topic. It is just normal conversation between known people. Informal communication is based on the informal relationships that grow up in an organization and is commonly referred to as “ the grapevine” Example:- It may conveyed by a nod, a glance, a gesture, a smile, and even silence
- 14. Formal Informal Promotes Groups Creates a social bond Assignment of Jobs and Roles Fills in a gap Avoid Overlapping Helps keep people honest Advantages of Formal and Informal Communication Formal Informal Job Dissatisfaction Give credence to a rumor Suppress Social Needs Spread Gossip Operational Delays Lives can get destroyed Disadvantages of Formal and Informal Communication
- 16. Interpersonal Communication Interpersonal Communication:- Interpersonal communication is that kind of communication which takes place within or among more than two people with use of different mediums of communication. With betterment and advancement of the communication mediums, it has brought the community more closely and as a family. Interpersonal communication in the workplace also involves this interaction in varying relational situations. Example:- This communication basically used between Co-workers, between superior and subordinates.
- 17. Intrapersonal Communication Intrapersonal Communication:- Intrapersonal communication takes place within one person. It is meant to reflect oneself to clarify something. It determines how he sees himself and which to oriented to others. It is also known as self- awareness. Example:- Chatting with himself, convincing
- 18. Basis Intrapersonal Communication Interpersonal Communication Meaning Intrapersonal Communication occurs when a person communicates with himself or herself. Interpersonal Communication is the exchange of information, ideas, opinions etc. between two persons. Nature It happens in the form of sense, thinking, perception within oneself. It happens in the form of exchanging and sharing of information between two persons. Media It does not require any media or channel. Must use verbal or non-verbal media or channel. Information Flow Information does not go beyond person’s mind. Information goes from one's mind to another mind. Visibility It is Invisible It is visible in nature Difference between Interpersonal & Intrapersonal Communication
- 20. Internal Communication Internal Communication:- Communication within an organization is known as Internal Communication, which is usually formal. Internal communication helps in achieving an organization’s goals by informing the members of the general and specific objectives of the organization either at the macro or at the micro level. Example:- Letters, reports, Instructions etc. methods of transmitting information.
- 21. External Communication External Communication:- All official, technical or professional communication with people outside the organizations is known as external communication. To expand the boundaries of business, a good relationship with other external organization is a must. This requires a sound communication strategy. Example:- Refers to interaction with shareholders, regulators, vendors, service companies etc.
- 22. Basis Internal Communication External Communication Purpose Main purpose is to exchange information of various departments and division of the organization. It is done mainly for maintaining relationship with external parties. Frequency It occurs frequently in performing organizational activities. It occurs less frequently than internal communication. Distance No significant distance between sender and receiver. Significant distance exists between sender and receiver. Coverage Its coverage is limited within the organizations. Its coverage is broad with external bodies. Difference between Internal and External Communication
- 23. Any Queries
- 24. Thank You