Unleash Exceptional Digital Experiences: Your Step-by-Step Guide to Building Branded Portals & Communities with Salesforce Experience Cloud
How To Create Digital Experiences Using Salesforce Experience Cloud Delivering exceptional digital experiences has become a strategic necessity for brands that want to stand out. Whether engaging customers, partners, or employees, every online touchpoint—websites, portals, mobile apps, social communities—shapes how users perceive your organization. In this Cyntexa webinar, CEO Shrey Sharma and CTO Vishwajeet “VJ” Srivastava guide you through the end-to-end process of designing, building, and securing dynamic digital experiences on Salesforce Experience Cloud. Why Digital Experiences Matter Buyer Expectations: 74% of customers say consistent brand experiences across channels drive loyalty. Competitive Differentiation: A seamless portal or mobile community can be your most powerful marketing asset. Operational Efficiency: Expose Salesforce data, processes, and content to external users without custom code. What Is Experience Cloud? Experience Cloud is Salesforce’s digital-experience platform (formerly Community Cloud). It blends: Chatter Collaboration: Real-time feeds, groups, and file sharing. CMS & Personalization: Curate and target content to audiences by profile, behavior, or device. Lightning Web Runtime (LWR): Blazing performance with sub-second load times and modern web standards. Mobile Publisher: White-label iOS/Android community apps for on-the-go engagement. Your Roadmap to Success Define Use Cases & Audiences Customers: Self-service portals, knowledge bases, case management Partners: Deal registration, lead sharing, co-selling dashboards Employees: Intranets, HR portals, training hubs Design Your Data Model & Security Map Salesforce objects & fields to external profiles Leverage Sharing Sets, Permission Sets, and Guest User access Implement Shield-grade encryption, event monitoring, and audit trails Build & Configure Use Experience Builder (drag-and-drop pages & components) Integrate CMS Connect or headless CMS via REST APIs Configure Audience Targeting and personalization rules Optimize for Mobile Publish with Mobile Publisher for a native app experience Enable responsive design in LWR templates Test performance using Salesforce’s Performance Profiler Integrations & Extensibility Connect to ERP, Marketing Cloud, MuleSoft APIs, or third-party services Extend with Apex, Lightning Web Components, or Flow Launch & Drive Adoption Conduct user-acceptance testing and gather feedback Provide in-app guidance via Walk-Me or Salesforce Adoption Dashboards Monitor usage with Experience Cloud Analytics and iterate Key Benefits Faster Time-to-Market: Low-code builder and pre-built templates Scalable Security: Fine-grained sharing and data-privacy controls Rich Engagement: Personalized content, collaboration feeds, and mobile apps Unified Ecosystem: Align sales, service, marketing, and IT on one platform Watch the on-demand demo and download the full deck to get step-by-step guidance & best-practice checklists.
Unleash Exceptional Digital Experiences: Your Step-by-Step Guide to Building Branded Portals & Communities with Salesforce Experience Cloud
- 1. How To Create Digital Experiences Using Salesforce Experience Cloud? WEBINAR
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- 3. 3 2 0 2 0 S i g n a t u r e About Cyntexa • Cyntexa is a Salesforce Crest (Gold) Consulting Partner, catering to 14 different industries with clients spread across 20 countries. • Specializes in Multi-Cloud and Cross-Cloud Implementations. • Approved ISV Partner, AppExchange Partner, Cloud Reseller Partner & Link Partner. • We also hold partnerships with Google Cloud, AWS, Microsoft, ServiceNow, and Nintex. 900+ Projects 675+ Customers 400+ Professionals
- 4. SPEAKERS Meet Our Speakers SHREY SHARMA CEO, Cyntexa| S2 Labs Creatorat Salesforce Hulk VISHWAJEET SRIVASTAVA CTO,Cyntexa
- 6. Introduction To Digital Experiences & Their Business Impact
- 7. 7 2 0 2 0 S i g n a t u r e • In today's dynamic business landscape, digital experiences play a pivotal role in shaping customer interactions & perceptions. • Digital experiences encompass the entirety of online interactions, from websites to mobile apps, social media, and beyond, influencing how customers engage with brands. • Delivering a consistent, high-quality digital experience is crucial for building brand loyalty and differentiating from competitors. • As consumer expectations continue to evolve, investing in robust digital experiences is no longer optional but essential for staying competitive in the market.
- 9. What Is Salesforce Experience Cloud?
- 10. 10 2 0 2 0 S i g n a t u r e • Experience Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other — and the data and records they need to get work done. • This platform integrates the real-time collaboration features of Chatter with the flexibility to share files, data, and records across any device, anywhere. • Experience Cloud allows organizations to streamline key business processes and extend them across offices, departments, and outward to customers and partners. • Now every participant in the business ecosystem can enhance customer service, expedite deal closures, and get work done in real-time.
- 13. What Can You Do With Experience Cloud?
- 15. Ways To Use Experience Cloud For Customers, Partners & Employees
- 19. Features & Capabilities Of Salesforce Experience Cloud
- 23. CMS & Mobile Experience Capabilities Of Experience Cloud
- 30. Step-by-Step Experience Cloud Implementation Process
- 32. Is Experience Cloud Secure? Understanding Its Security Measures
- 36. Demo Of Salesforce Experience Cloud Watch Now
- 37. Industry-Based Use Cases Of Experience Cloud
- 43. Brands That Are Benefitting From Experience Cloud
- 45. Integration Capabilities Of Experience Cloud
- 48. Experience Cloud Licenses & What To Choose?
- 50. Choosing Among License Types: Key Considerations
- 52. How To Choose The Right Implementation Partner?
- 54. Question & Answer Time Got Any Queries? We Are Here To Answer All Of Them!
- 55. 55 2 0 2 0 S i g n a t u r e References • https://www.salesforce.com/in/products/experience-cloud/overview/ • https://help.salesforce.com/s/articleView?id=sf.exp_cloud_plan_licenses.htm&type=5 • https://cyntexa.com/blog/salesforce-experience-cloud-features-and-benefits/ • https://cyntexa.com/blog/salesforce-community-cloud-implementation-guide/ • https://www.salesforce.com/uk/products/community-cloud/faq/ • https://www.salesforce.com/blog/introducing-salesforce-cms/ • https://trailhead.salesforce.com/content/learn/trails/customize-your-community • https://help.salesforce.com/s/articleView?id=sf.networks_overview.htm&type=5
- 56. Thank You! See You At The Next Webinar Get In Touch With Us!