Usability in the Gallery: Missing Methods in the Museum Evaluator's Toolkit
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The document discusses the importance of usability in museums and the need for effective evaluation methods during the visitor experience. It outlines in-gallery research questions focusing on discoverability, usability, and desirability, and emphasizes the significance of testing with real users. The document also stresses observing visitor interactions to identify issues and improve overall experiences.
Usability in the Gallery: Missing Methods in the Museum Evaluator's Toolkit
- 1. Usability in the Gallery: Missing Methods in the Museum Evaluator's Toolkit @Centralis_UX November 22, 2014
- 2. Hi from Centralis! 2 @Centralis_UX
- 4. Evaluating the Visitor Experience Before the Visit After the Visit Explorer Experience Seeker Facilitator Professional/ Hobbyist Recharger Pilgrim
- 5. Evaluating the Visitor Experience What about during the visit…? @Centralis_UX
- 6. In-Gallery Research Questions Do they want it? Can they find it? Can they use it?
- 7. In-Gallery Research Questions Questions about Discoverability: • Do visitors know about it? • Can they determine what it does? • Can they uncover all its features? • Can they find all the information for a Can they find it? given object or experience?
- 8. In-Gallery Research Questions Questions about Usability: • Can visitors interact with it? • Do they understand how to tap, swipe, pinch, zoom, etc.? • Does it behave the way they expect? • If visitors make a mistake, can they recover from it? Can they find it? Can they use it?
- 9. In-Gallery Research Questions Questions about Usability: • Can visitors interact with it? • Do they understand how to tap, swipe, pinch, zoom, etc.? • Does it behave the way they expect? • If visitors make a mistake, can they recover from it? Can they find it? Can they use it?
- 10. In-Gallery Research Questions Questions about Desirability: • Is it something visitors want to use? • Does it enhance their overall experience? Do they want it? Can they find it? Can they use it?
- 11. Risks of a Poor Experience Desirability Apathy Discoverability Usability
- 12. Usability testing is seeing your experience through your visitors’ eyes. @Centralis_UX
- 13. 3 Simple Rules for Usability Testing #1: Test with real users. (Hint: that’s not you, or your colleagues) @Centralis_UX
- 14. 3 Simple Rules for Usability Testing #1: Test with real users. #2: Give people tasks. @Centralis_UX
- 15. 3 Simple Rules for Usability Testing #1: Test with real users. #2: Give people tasks. #3: Ask questions (carefully) @Centralis_UX
- 16. Got the tools…but what to fix first?
- 17. Desirability Apathy The Starting Point Discoverability Usability
- 18. Techniques of Observation What’s the Impact?
- 19. Techniques of Observation What’s the Cause? Q: What’s the Cause? Let users help you. Help them think aloud.
- 20. Techniques of Observation Q: What’s the Impact? Let users fail. Prepare them first.
- 21. Case Study: Mobile Tours @@CCeenntrtaralilsi_s_UUXX
- 22. Field Museum Mobile Tours @Centralis_UX
- 24. “Usability” Issues in Action @Centralis_UX
- 25. “Discoverability” Issues in Action @Centralis_UX
- 26. “Discoverability” Issues in Action @Centralis_UX Design Mindset: Tour (specific) Instructions (general) Items on tour (specfiic) User Mindset: Tour (specific) Instructions (specific) Items on tour (specfiic)
- 27. Next Steps Evidence Priority Revision
- 28. Don’t Forget to Diagnose the Good @Centralis_UX