Using Learning Data to Predict and Alter Business Outcomes
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The document discusses the importance of talent in driving digital transformation within organizations, highlighting the widening digital talent gap and the evolving nature of job roles. It emphasizes the necessity for new skills in areas like cybersecurity and analytics, as well as the need for modernized learning environments that support continuous and customized training. The key takeaway is that effective digital transformation relies on equipping talent with up-to-date skills and flexible learning opportunities.
Using Learning Data to Predict and Alter Business Outcomes
- 1. Tejas Vashi Senior director of product strategy and marketing, Cisco Services June 28, 2018 Talent: The best kept secret in business transformation
- 2. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Our world is being digitally disrupted
- 3. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Digital disruption is transforming industries and creating business opportunity The world’s largest taxi company owns no vehicles The world’s largest media company produces no content The most valuable retailer has no inventory The world’s largest accommodation provider owns no real estate Uber Facebook Alibaba Airbnb
- 4. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Digital business transformation is complex 55% of organizations agree that the digital talent gap is widening Today’s workforce is composed of 5 different generations 463 billion GB per day in 2025 30.3 billion connected devices by 2020
- 5. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 82% expect their IT training budget to increase or stay the same next fiscal year believe their IT department has the ability to support their business transformation initiatives 57% indicate they have resource gaps when it comes to supporting their transformation needs 93% of organizations feel they have the right talent in place to succeed in digital ONLY 16% Talent and training: Critical to digital success Source: CIO Exchange – IT Talent Study, Cisco, 2017 Source: CIO Exchange – IT Talent Study, Cisco, 2017 State of Digital Business, 2015-2020, Forrester, 2016
- 6. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Data Scientist Virtual Reality Designer Platform Developer Industrial Network Engineer Mobile Developer Cyber Security Analyst Customer Success Lead Business Transformation Practitioner Innovation Specialist Cloud Architect Digital Program Lead Network Programmer Machine Learning Scientist Digital Marketer Digital Anthropologist Job roles are changing
- 7. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public The role of the network engineer is changing Future • Network-wide, intent-driven interactions • Strategic innovation driven by new network architectures • Value for broader skill sets • Automation, programmability, analytics, policy automation for outcomes, security Past • Engineers role unmistakably hands-on • Emphasis is on reactive operations • Value for deep skill sets • Tuning and troubleshooting
- 8. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public The secret to digital transformation success: talent Digital Transformation Data Management/ Analytics Cyber Security IT Infrastructure Software/ Applications Development • Change Management • IoT Designer/ Engineer • Transformation Consultant • BI Analyst • BI Architect/ Developer • Data Engineer • Data Scientist • Database Architect • Cyber/Information Security Engineer • Security Specialist • Network Engineer/Architect • Network/Systems Admin • Systems Analyst • Social Media Manager/Admin • Computer Support Specialist • Machine Learning Designer/Developer/ Engineer • Mobile App Developer • SW Developer/ Engineer • UX/UI Designer/ Developer • Web Developer Source: 20 Most Significant IT Roles You Should Consider, IDC, 2018
- 9. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Homework Library Classroom Lecture TelePresence session National newspaper feed Chemist broadcast session Virtual reality IM scientist Classroom lecture Simulations Class lecture VOD Video phone call RSS Open courseware Government research organization Game Newsletter Expert Website WebEx Chemistry club Twitter CommunitiesDigital libraries International newspaper feed GPS to meeting International library virtual collection Museum click-to-talk Podcasts Museum virtual tour Museum National museum virtual collection Periodicals Second Life museum tour Artificial intelligence Blogs Telephone Radio & TV Chemistry community The Learner The world of learning has evolved
- 10. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public The modern work environment Source: ³Bersin by Deloitte Predictions, January 2016 Distracted learners don’t watch videos longer than 2/3 Workers are interrupted by apps, emails, and IM every 27X time workers spend on work with little job satisfaction or productivity 41% online each day Impatient Overwhelmed knowledge workers don’t have time to do their jobs 5minutes 4minutes Only 1% of the work-week dedicated to training and development
- 11. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public ** Source: TSIA, The State of Education Services 2015, TSIA-01830, Maria-Manning Chapman, March 9, 2015, Table 1 (page 4) Adoption and outcome-based servicesProduct-attached services Adaptive LearningPrescriptive Learning Macro-Content ADDIE/waterfall content development methodology Online learning Career Certifications Learning that is disconnected from its application Micro Content Learning-as-a-service Certifications, badging and micro credentials Agile/rapid content development methodology Learning at the “moment of apply” (in-product-performance support) Past Future The modern learning environment
- 12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Up-to-date on the latest digital skills Designed to encourage sustained learning over time Personalized approach to learning with input from end users Anytime, anywhere access on any device Current Content Convenience of Access Customized by Learner Continuous Learning Journey Our approach: Training digital talent
- 13. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Modernizing learning to drive digital transformation Enhance technology adoption Accelerate ongoing IT maintenance Enable career development • Customized, current training • Convenient, continuous training • Career certifications • Virtualized labs • Built-in assessments • Gamification • Analytics Partner services
- 14. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public • Talent is the best kept secret in digital transformation, as industry job roles are established and continuously evolving. • New skillsets in cybersecurity, analytics, IT infrastructure, software development and business acumen are needed to drive outcomes. • The world of learning has also evolved, and it’s critical to accommodate the modern learner and learning environment. • Talent is best prepared for digital transformation when equipped with current, continuous, convenient and customized learning options. Takeaways
- 15. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Questions?