UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015
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The document discusses user experience (UX) in library services, emphasizing a user-centered culture that empowers both patrons and staff. It addresses common concerns about simplifying content and highlights the importance of providing high-quality customer service. Several resources and examples, including articles and blogs, are referenced to support the discussion on improving library services through UX principles.
UX for the People: Empowering Patrons & Front-Line Staff through a User-centered Culture // ACRL 2015
- 1. Courtney Greene McDonald Heidi Steiner Burkhardt @xocg @heidi_sb Indiana University Norwich University ACRL 2015 | March 26, 2015 #ux4ppl Empowering Patrons and Front-line Staff through a User-centered Culture flickr UX for the PEOPLE
- 3. #ux4ppl “but isn’t this stuff just dumbing everything down?” flickr
- 4. #ux4ppl “being challenged is good for the students so they learn” flickr
- 5. #ux4pplflickr “we do ux… we provide great customer service… have a graphic designer… information architect… yada yada…”
- 7. #ux4pplflickr make noticing a habit
- 10. #ux4ppl making UX programmatic – changing the culture flickr
- 12. #ux4ppl You know you want to… flickr
- 14. • books • see our list on worldcat.org • articles • Marquez & Downey, 2015, “Service Design” WeaveUX 1(2) • Rodger, 2007, "What's a library worth? Piecing together the structure of value." American Libraries, 38(3), 58. • &c • Weave: The Journal of Library User Experience • Nielsen/Norman Group blog • Voice & Tone & Mailchimp newsletter • Matthew Reidsma’s blog, notably Bad Library Websites Are A Symptom • Erin White’s blog a few of our favorite things Flickr/kettle; Flickr/bacon; Flickr/packages; Flickr/kitty
Editor's Notes
- #2: So here is an alternate. I like the “hell yeah” attitude on this one. //YES
- #4: Decided icons wouldn’t really fit with the rest of the style and not sure how I could have represented them. Cranky emojis just kept coming to mind. Hope you like these OK. … do we want to do something else to differentiate these from the rest of the slides or will it be fine?
- #5: Really? You want to be the reason someone’s head is stuck in the toilet!?
- #6: Not sure how to capture our whole frame here in a line… My mind went to myth, illusion, magic..i.e the idea that one of these things in itself is UX…or only have one piece of the puzzle.
- #7: Fixed it!
- #8: This would probably offend, ay? But but… https://www.flickr.com/photos/theenmoy/8917964574 // Ha! Prolly better stick with stop signs for now, oh well.
- #9: Does that capture it?
- #11: Programmatic / culture change I love this so much and hoped to use it again.
- #13: Maybe a yeah! You go glen cocoa! Slide ... Howsabout this? I changed it to grayscale since the colors were way diff from what we’re using. I tried enlarging it, but think it would be a little fuzzy on the big screen.
- #15: Changed the fill on the banner thing to match the rest of the theme, added some drop shadows to make it pop and unsmushed the text a bit … I want to put the Lead Pipe article on here, but the citation is too damn long
- #16: This is great!