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Digitizing Business:
         5 Webs | 3 Horizons


Professor N. Venkat Venkatraman
Boston University                   IIM Calcutta
@NVenkatraman
                                  GuruSpeak 2013
1995
2000: DotCom
   Boom
2000             2012

Global, Digital Business
    Infrastructure
2000            2012
Transformation of India
1


Post-Industrial Era
2


Business Opportunities
Management Challenges
Why do
SUCCESSFUL
Companies Die?
Core Competency


     Competency Trap
Towards 2015...... 2020
Mobile       Social           Realtime
 Web         Web                Web




         ‘5 Webs’
   Machine            Media
    Web               Web
Venkatraman IIM Calcutta Talks
1. Machine
   Web
•Corning’s Vision Made of Glass
•Automobile as “Cars Connected onto the Cloud”
•GE Industrial Internet | Internet of Everything
•IBM Smarter Planet
•Cisco | Ericsson | AT&T
1
Insights & Implications

  ‘Tiny Operating System for Glass”
  “API” for glass (!)
  “App Ecosystems”
  “Role of Partners”
  “Beating the Commodity Trap”
  .....
2



 Automobile as
 “Computer on
Wheels Connected
  to the Cloud”
2012
2012
A Bit of History.....
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Remote Diagnostic
& Maintenance Checks
GM OnStar:
Remote Door Unlock & Remote Start
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
2012




1995
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
MyFord Touch
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
So....cars are designed as computers
with software APIs............
Ford Sync “App Ecosystem”




  Built-in           Brought-in
   Apps                Apps




             Beamed-in
               Apps
‘Automotive Ecosystems’
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
1   Software in Automobiles
                                           2
                          API-based Connections
Venkatraman IIM Calcutta Talks
3
Venkatraman IIM Calcutta Talks
4
Impacts of “Machine Web” on Your
Opportunities | Challenges   Company’s Operations.......



                                                           Horizon 3




                                               Horizon 2




                                   Horizon 1
2. Mobile Web
5.6+ billion mobile
subscriptions today
1 billion
today
            5 billion
            by 2016?
            2020?
+
Role of Apple       Role of ‘Apps’
500 Million Accounts   40 Billion Downloads


   775,000 Apps         20 Billion in 2012
+
~ 700,000 Apps       > 20 B Downloads
2007
       “Leaders”   “Challengers”
2012
       “Leaders”   “Challengers”
January 9, 2007   Leader Board Changes
iPhone Revenue in $B
                Percent of Total Revenue



 90




67.5




 45




22.5




  0
  2007   2008       2009        2010       2011   2012
s ine ss
                                                b le bu
                                       rofi ta
                                 os  tp
                         t he  m
                   s” is        w o rld
          us in es         t he
      ne b             in
“iP ho
January 9, 2007   March 12, 2010
April 3, 2010   March 11, 2011   March 16, 2012

                New Product RoadMap
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
So, How are companies
experimenting with the
mobile web?
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Another Example:
Mobile Web in
Retail Financial
Services
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
WHAT ABOUT VISA?
Venkatraman IIM Calcutta Talks
Every major sector everywhere in
the world will feel the IMPACT.

We are in the very EARLY Stages
of the Mobile Web.
Venkatraman IIM Calcutta Talks
Impacts of “Mobile Web” on Your
Opportunities | Challenges   Company’s Operations.......



                                                          Horizon 3




                                              Horizon 2




                                  Horizon 1
3. Social Web
Venkatraman IIM Calcutta Talks
To make the world more open and connected




  1 billion
30 Billion pieces of content
   shared each month
                                            50% Log on Everyday



                                              70 percent
   1 million developers                        outside
 from over 180 countries
                                                 USA

  700 minutes per                              55 million status
  month per user                               updates everyday
                 ~45% Log on using mobile devices
190 Million   180 Million




40% of Facebook Users
Web Page
           ?   FB Page
B2C   B2C



                       C2C

                  FB

                       C2B




Web
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
C2B & C2C



                 Private
      Strength   Message




                 C2C

B2C
~65 Million Users
      Rank: 3
FACEBOOK TIMELINE
Venkatraman IIM Calcutta Talks
FACEBOOK SOCIAL APPS
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Social Web
Impacts of “Social Web” on Your
Opportunities | Challenges   Company’s Operations.......



                                                          Horizon 3




                                              Horizon 2




                                  Horizon 1
4. Media Web
•4 billion + views every day
•3 billion hours of video watched each month
•800 million monthly unique visitors
•60 hours of videos uploaded every minute
•70% of traffic outside USA
•98% of AdAge’s top 100 advertisers run campaigns

                                            Source: YouTube
Live           Movies




       Shows
+
Android Play
Facebook and
 Media Web..
 Taking on
  Google
11,618,284

   X
“It does not have to be limited
    to established studios...”
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Is Apple TV the logical next product?
Impacts of “Media Web” on Your
Opportunities | Challenges   Company’s Operations.......



                                                          Horizon 3




                                              Horizon 2




                                  Horizon 1
5. Real time Web




1 billion (+) tweets a week
200M (+) registered users
Do you tweet?
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Tweeting and Retweeting about the
    Japanese natural disaster
To Become the “Largest
Participatory Brand in the World”
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Realtime Web will be powered by
increased availability of sensors....
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Venkatraman IIM Calcutta Talks
Realtime Web
Big Data | Analytics | Business Results


Data   Information   Knowledge   Action   Results
Impacts of “Realtime Web” on Your
Opportunities | Challenges   Company’s Operations.......



                                                          Horizon 3




                                              Horizon 2




                                  Horizon 1
Looking at the Five Webs
Together......
Venkatraman IIM Calcutta Talks
“The best way to
predict the future
is to invent it.”

           Alan Kay
“The difficulty lies not
so much in
developing new ideas
as in escaping from
old ones.”
Think about what
 this means for    Are You Faster
 Your Company        than your
   and YOUR         competitors?
   customers
Thanks Very Much

  Conversation Continues...
  Twitter: @NVenkatraman
  LinkedIN: NVenkatraman

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Venkatraman IIM Calcutta Talks