Virtual Collaboration: A How-to Primer
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The document is a primer on virtual collaboration, exploring communication methods, tools, and facilitation techniques essential for effective online teamwork. It highlights the importance of context, emotional connection, and practical tools for virtual meetings while addressing challenges inherent in digital communication. Key components include preconditions for effective communication, types of channels, and a virtual toolbox to enhance collaboration.
Virtual Collaboration: A How-to Primer
- 1. Virtual Collaboration: A How-to Primer Volunteer Victoria February, 2015 with: Ben Ziegler zieglerconsulting@shaw.ca www.collaborativejourneys.com 250-516-3936
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- 3. ?
- 4. Agenda 1. Communications 2. Frameworks and Tools 3. Facilitation
- 6. The word ‘Communication’ is derived from the Latin word ‘Communis’ which means to make ‘Common’
- 7. Did we make common? Source Receiver Message Medium Making common – In Real Life and Virtual ActionIntent Effect
- 8. “The single biggest problem in communication is the illusion that it has taken place.” (George Bernard Shaw) Image source: wikipedia
- 9. Intent Action Effect Email Text Internet Chat Phone Video chat In-Real-Life Asynchronous Channels Synchronous Channels Feedback Private Public Intent Effect Action
- 10. Source: UCLA study on how audience learns during a presentation Virtual dilemma
- 11. Verbal Non-verbal In Real Life Virtual squeeze (words, tone of voice) (body language) Verbal Non- verbal Add capacity? Verbal and Non-verbal
- 13. High-context communications in a low-context virtual world Photo: Ed Yourdon on Flickr Virtual dilemma
- 15. 1. Improve signal quality Create context of connection 2. Signal more
- 18. Bid for connection Many : 1
- 19. “The more virtual we get, the more ritual we need” @ChipConley
- 20. Source: Unify.com Personal (non-business) conversation
- 21. Source: 2015 Nonprofit Communications Trends Report: www.nonprofitmarketinguide.com
- 22. Application Emotion Visualization Message amplification Message frequency Positive : Negative ratio Website Emails Social media
- 23. Pre-conditions for effective communications 1. Language 2. Culture 3. Environment Areas of commonness Image: drawingoutideas.com
- 25. Water cooler Shared calendar Seeing is believing Cyberspace In the loop All out in the open
- 26. Virtual Toolbox (Lightweight) Requirement Common Tool(s) * Shared Calendar Schedule Google, Doodle (poll) Seeing is believing Shared screen Skype, Webex, Adobe All out in the open File management Dropbox In the loop Communications Email, Teleconference, Basecamp (project mgt) Water cooler Social (persistent) Facebook, LinkedIn, Yammer * Free or low-cost, monthly fee
- 27. File Repository Co-working documents (real-time) Audio, video, screen share, chat, whiteboard, breakout rooms Engagementfeatures Cyberspace Facilitator Participants
- 29. Progression of communication Email (80%) IM (15%) Phone (5%) Response Time Slow Fast (Virtual Teamwork example)
- 30. In what work scenarios might it be better to meet and collaborate virtually instead of in-person? (assume you have a choice: meet virtual or in-person)
- 31. Actions Enabling Tools Before the meeting The (virtual) meeting After the meeting Virtual Process
- 34. Cyberspace Audio, video, screen share, chat, whiteboard, breakout rooms File Repository Co-working documents (real-time) Features
- 36. Problem-solving 1. Jot down 3 problems re: running virtual meetings 2. Choose 1 & summarize 3. Ask for solutions 4. Repeat steps 2 & 3
- 37. Photo: pagedooley on flickr Virtual dilemma Less: • People • Agenda • Clutter
- 38. Monolog vs. Dialogue Source: Unify.com
- 39. Virtual Dilemma: More or less control? Photo: mrhayata on flickr
- 40. Giving up some control (as meeting facilitator) Face-to-face meeting Virtual meeting
- 41. Technology is always a barrier Virtual dilemma
- 42. Over-familiarize yourself with the technology
- 43. “Astronauts are taught the best way to reduce stress is to sweat the small stuff.” (Cmdr. Chris Hadfield) What if…?
- 44. How can you help others be more (virtually) productive? @ home? @ office?
- 45. Baker’s Dozen What are 12 benefits of applying what you’ve learned today? Photo: cafemama on Flickr
- 46. To Contact Ben: zieglerconsulting@shaw.ca http://www.collaborativejourneys.com (blog) @benziegler (Twitter) 1.250.516.3936 (m)