Virtual numbers for ecommerce
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E-commerce is predicted to grow significantly in the coming years. However, online shopping cart abandonment rates remain high, often due to customers needing more information or facing complex checkout processes. Virtual phone numbers integrated into e-commerce websites can help reduce abandonment by allowing customers to easily contact customer support representatives for assistance. When displayed on websites and mobile apps, virtual numbers convert more visitors into customers by providing a direct way for customers to get their questions answered.
Virtual numbers for ecommerce
- 1. E-COMMERCE
- 2. Online shopping is predicted to grow continuously at a CAGR of 13.45%(average for 20 selected countries) from 2012 to 2017. (Source: Statista) Pioneering ecommerce stores are harnessing new techniques and facilities to make online shopping a lot more efficient and fun. However, the average online shopping cart abandonment rate from 2009 to 2014 is 67.91%. (Source: Baymard Institute) Why web buyers abandon shopping carts? 41% Not ready to purchase 12% Need too much information 11% Complex checkout process And many more reasons (Source: Forrester Research) For all these reasons, what all a customer requires is a quick assistant from Company. Are you able to overcome this communication lag? ECOMMERCE- The future of shopping
- 3. VIRTUAL NUMBER– Stepping Stone to your Business Growth Facts about online customers ➢40% customers do online research and shop online while 60% choose to buy offline ➢96% of customers say the quality of customer service will affect their purchase decisions in future (Source: citynews.ca) Challenges for business ➢Only 2% of online visitors are converted into customers ➢Around 62.30% of all online shopping carts are abandoned (Source: Fireclick, 2014) ➢Customers hate the long waiting time over phone when they call customer care ➢Competitor’s website is only a click away
- 4. VIRTUAL NUMBER– Stepping Stone to your Business Growth Benefits of Virtual Number for an ecommerce business ➢ Customer service and sales support can be enhanced ➢ Improves percentage of website conversions and advertisement optimization. ➢ Seamless integration of customer experience across multi-channels ➢ Saves time by routing customer to specific agent/staff ➢ Can easily track incoming traffic from different sources of advertisement Features of Click-to-Call ➢Support for VOIP and traditional PSTN call ➢Easy management, branding and configuration ➢Intelligent routing based on Agent's availability, location and time
- 5. VIRTUAL NUMBER on Website / Mobile App When customers visit the ecommerce website to shop any goods or services online, they often abandon their cart due to lack of information about products or the processes. WHAT IT DOES ? ➢Converts visitors into leads ➢Creates a direct way for customers to contact you whenever they experience any issue HOW DOES IT BENEFIT YOU ? ➢Calls from prospective customers can be easily tracked ➢Customers who get detailed information from respective person are more likely to get converted into final clients
- 6. (65)-62XXXX Agent 2 Reporting Interface Knowlarity Server Customer Agent 1 Virtual Phone Number and Virtual Toll-Free- Number can be displayed here VIRTUAL NUMBER- Call Flow
- 7. VIRTUAL NUMBER– Call Flow ➢ Virtual Phone Number and Virtual Toll Free Number can be displayed as customer contact points. ➢ Using Knowlarity interface, these virtual phone numbers are mapped to multiple sales staff or customer support representatives ➢ IVR is played to know the customer's objective to call and accordingly call is forwarded to agents ➢ For a registered customer, the call routing and personalized IVR can be done based on integration with CRM or interaction history data ➢ For a prospective customer, call flow can be set as sequential, parallel or round robin ➢ Call analytics are available in reporting interface which are made available through Knowlarity Server
- 8. VIRTUAL NUMBER on Google Adwords / Banner Ads
- 9. OUR CLIENTELE IN ECOMMERCE SPACE