WebRTC Expo V keynote by Jim Machi
- 1. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. VoIP Relevance to WebRTC (and why that is important) Jim Machi SVP Marketing and Product Management November 18, 2014
- 2. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 2 WebRTC Has Similar Characteristics as VoIP Architecture Scrambling Hype Cycle Seminal Event Ecosystem Revolutionary Technology Integrated Communications Stages of Deployment
- 3. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 3 Progressive and Segmented dissemination ACCESS Client Access Interop IP Packets SWITCHING / TRUNKING Transport and Signaling MULTIMEDIA SERVICES Voice, Fax, Video, UM, Web for IVRs, Conferencing, Click to Call, Call Centers.... Service Creation Env QoS & Network Management Progressive introduction of IPT Technology Circa 1998
- 4. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 4 Progressive and Segmented dissemination ACCESS Client Access Interop WebRTC Packets SWITCHING / TRUNKING Transport and Signaling MULTIMEDIA SERVICES Voice, Fax, Video, UM, Web for IVVRs, Conferencing, Click to Call, Contact Centers.... Service Creation Env QoS & Network Management Progressive introduction of WebRTC Technology Circa 2014
- 5. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 5 Applications Dialogic® IMG 2020 Dialogic® PowerMedia™ XMS Media Server
- 6. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 6 Applications C-MEX Provisioning API Notification API Retrieval API Call Completion Facebook Web Application API Connect (Service Creation & Orchestration) SMTP OAuth SMPP Registration Oauth & Notification CMEX APIs SMSC Email Dropbox
- 7. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 7 Target Applications Contact Centers Ad Sponsored Services Visual Voicemail Video Conferencing WebRTC provides the opportunity to improve customer care and strengthen loyalty by offering more personalized services that are easier to use. Steven Chuey, Unisys VP Telecommunications Solutions
- 8. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 8 Applications Customer Self Care & VAS Audio & Video conferencing Cloud ACD Click to Call Video Call Center IVR &Video IVR Benefits User – seamless contact center experience Contact center– integrate CC services into the web Fulfills Any Device to Any Device Promise for Video Conferencing Ad Hoc Conferencing Eliminates SIP Client Licensing SIP Network / SIP Proxy IMS/LTE/ Softswitch SIP Calls or WebRTC SIP Network Media Server Control: SIP / MSML/MOML SIP Call Control RTP VIDEO RTP AUDIO SQL Server Database with Web Services Content requests via IP MRF Farm Dialogic® PowerMedia™ XMS Media Server
- 9. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 9 Wake Up One Day Wireless Service Provider Applications Standards 2nd Gen Architecture Interop Business Useful
- 10. © COPYRIGHT 2014 DIALOGIC INC. ALL RIGHTS RESERVED. 10 Is It As Easy As That?
- 11. © COPYRIGHT 2013 DIALOGIC INC. ALL RIGHTS RESERVED. 11 Dialogic and Network Fuel among others as well as related logos, are either registered trademarks or trademarks of Dialogic Inc. and all companies controlling, controlled by, or under common control with Dialogic Inc. (“Dialogic”). The names of actual companies and products mentioned herein are the trademarks of their respective owners. 11/14 dialogic.com