TADS Telecom Summit Telestax Ivelin Ivanov
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The document outlines RestComm, a real-time communications platform enabling web developers to build scalable voice, video, and messaging applications. It highlights the platform's features, including telecom APIs, varied use cases in B2B/B2C, and integration capabilities, with a focus on the potential for improved care through technology, as illustrated by a case study involving HealthSense and its monitoring solutions. Additionally, it emphasizes the advantages of an API-driven economy and the importance of partnerships for driving new revenue streams.
TADS Telecom Summit Telestax Ivelin Ivanov
- 1. Open Source Cloud Communications in Mission Critical Apps
- 2. Real Time Communications Value Added Services Web / Mobile Application Developer - Twilio API, Tropo API,, One API
- 3. Powered by the TeleStax Communications Platform based on Mobicents
- 4. Trusted by the world’s top telecoms
- 5. RestComm
- 6. What is RestComm RestComm is a Real Time Communications Platform for Web Developers to build and scale Voice, Video, Fax and Messaging Apps for WebRTC, SIP and PSTN networks. Deploy your own Cloud Communications Platform in no time
- 7. Why RestComm ? ● Telecom APIs For Web Developers ● Built on top of Carrier Grade Mobicents Platform ● Deployable in public/private/hybrid clouds ● Designed For Scalability ● 100% API Compatibility with Twilio ● Plug-n-play your own SIP/SMS/MMS/ASR/TTS service providers
- 10. RestComm Outgoing Call Flow
- 11. RestComm Outgoing Call Flow RCML <Response> <Sms from="+14105551234" to="+14105556789"> Welcome to Tele-Stax Community. </Sms> </Response>
- 12. RestComm Incoming Call Flow
- 13. RestComm Incoming Call Flow RCML <Response> <Say>Welcome to the TeleStax conference bridge.</Say> <Say>Powered by TelScale RestComm!</Say> <Say>You are now joining the conference room.</Say> <Dial callerId="+13055872294"> <Conference> TeleStaxConference </Conference> </Dial> </Response>
- 14. RestComm Features & Revenue Generating Use Cases
- 15. B2B/B2C Use Cases ■Inbound/Outbound Calling ★Create Predictive Dialer ★Appointment Reminders ★Click To Call ★Browser to Browser (no plugins) calls ★Video Calls (roadmap) ★Call Queueing for Call Center applications ■IVR ★Users can create Interactive Voice Response - IVR : ■ Phone Menus ■ Call Centers ★Use text-to-speech ★Use Automatic Speech Recognition ★Play prerecorded files ★Allow DTMF (Phone keypad) Recognition
- 16. B2B/B2C Use Cases ■Conference ★Create conference on fly ★Play on-hold music till organizer enters ★Record conference ★Beep on enter/exit of participant ★Call Center Capabilities Bridge Agent, Customer and Supervisor ★Video Conferencing (roadmap) ■Record ★Record entire call for later use ★Or prompt user to leave voice mail ★Get the recorded file when ever you want ★End recoding on specific DTMF recognition ★Specify max length of file
- 17. B2B/B2C Use Cases ■SMS/USSD/Email ★Send/Receive SMS/USSD for SMS Notifications Service ■ Appointment Reminder ■ Delivery Follow up ■ Polls ■ Marketing Campaigns ■ Group Messaging (groupme.com) ■ Send VoiceMail Transcripted in text over mail or SMS ★Act on received SMS/USSD, for example call back user ■UI ★Web based UI for easy configuration of subscriber account ★Subscriber can manage their SMS, Voice recordings, Call Logs via UI ★Drag and Drop Communications Flows (roadmap)
- 18. B2B/B2C Use Cases ■WebRTC ★Browser to Browser or PSTN Audio Calls ★Browser to Browser Video Calls ★Video Conferencing ★Messaging (Chat) for Remote Support Widgets or M2M Communications ★ScreenSharing for Remote Support or Collaboration ★File Sharing ★Video VoiceMail
- 19. B2B/B2C Revenue Type ■Charge flat subscription fee per month from individual subscribers ■Charge per usage ★Per Minute for Voice/Video ★Per SMS/USSD/Chat ■Premium charges from SME's ★Offer IVR ★Conference facility ■CRM Integration – charge flat monthly fee ■Voicemail to email – charge flat monthly fee
- 20. CASE STUDY Helping baby boomers age safely
- 21. Introduction to Healthsense Healthsense enables caregivers to provide the right care, at the right time, in the preferred environment ● Improve Observation through remote monitoring combined with analytics ● Accelerate Action based on early, improved observation ● Drive better Outcomes, reduced cost, and improved care Innovation leader for technology-enabled care with ● Remote monitoring technology ● Analytics & Reporting ● Proactive Care Data The Innovation Leader in Technology-Enabled Care Solutions Healthsense.com
- 22. Introduction to Healthsense About Healthsense Established: Founded in 2001 Proven: 116 clients, caring for more than 12,000 individuals Innovative: Recognized market leader in technology-enabled care, combining real-time data with powerful analytics and multi-modal communications Backed by Industry Leaders: Healthsense.com
- 23. The Healthsense Platform Nurse & Emergency Call ● ● Wireless Safe, Secure, Reliable Flexible, Scalable Network of Remote Monitoring Sensors ● ● ● ● ● ● Motion detection Bed pressure & moisture Door / cabinet / refrigerator Toilet flush Wearable, water-resistant emergency pendant Vitals monitoring for chronic conditions Analytics ● Aberrancy, Predictive Communication ● ● Push & Pull Alerts Secure: Security by role (provider, insurer, family), SSL An Integrated Set of Capabilities with One Focus: Better Outcomes Healthsense.com
- 24. Healthsense Advantage Healthsense technology solutions are delivered via Healthsense Advantage ● ● ● Hosted, SaaS model Healthsense manages security, availability, performance Healthsense manages all updates & upgrades, provides robust support Lowers Costs, Simplifies Maintenance, Streamlines Care Real-time, actionable data reporting to improve care & efficiency Healthsense.com
- 25. Healthsense RestComm Architecture Entire System is taking an average load of 75 calls per minute and growing
- 26. Real World Impact Real World Impact for Residents An Alert Based on a Specific Event 1. Molly falls getting out of bed in the morning 2. eNeighbor motion sensors detect initial motion, then no motion in apartment 3. Alert call by RestComm sent to care staff at Emerald Glen; helps Molly to her feet 4. Molly avoids hospitalization, loss of independence Molly Age: 74 Resides: IL Health: History of dizzy spells, UTI Solution: Healthsense eNeighbor® , IVR Healthsense.com An Alert Based on a Trend 1. Molly increases in toilet activity: 2x normal use 2. eNeighbor toilet sensors monitors activity; predictive analytics identify issue 3. Alert e-mail by RestComm to caregiver with relevant data 4. Care team diagnosis early-stage UTI 5. Molly avoids hospitalization, associated complications
- 27. Real World Impact Real World Impact for Staff Measurement & Accountability 1. Jenny sets goals for improvement 2. All alert calls and responses are time stamped and reportable through RestComm 3. Staff can track time improvements, celebrate success, develop accountability 4. As response times improve, so does care, resident satisfaction GOAL Reduce Response Times Healthsense.com Example: Clark-Lindsey, Champaigne, IL 1. Pre-eCall response times: ~12 min 2. Administrators set goal to improve time 3. Engaged staff with dashboards, reporting, celebrations 4. Developed accountability programs for noncompliance 5. New response time with eCall: ~4 min
- 28. An Example of Operator partnership http://newscenter2.verizon.com/press-releases/verizon/2011/verizon-healthsense-team-to.html ● The new services will be offered to senior- and assisted-living housing developments utilizing Verizon's advanced FiOS all-fiber-optic network. Healthsense's Wi-Fi based technology systems will provide increased independence for residents and added assurance that they are safe. ● With Verizon's help, Healthsense will market its home health-monitoring and response systems to those senior-living communities currently served by Verizon's FiOS network, as well as to prospective FiOS-served communities. Healthsense will be responsible for installing and maintaining its systems. http://www.prnewswire.com/news-releases/verizon-healthsense-bring-home-health-solutions-to-a-topretirement-community-in-virginia-182391061.html ● Verizon Enhanced Communities and Healthsense Inc. announced on Thursday (Dec. 6) the launch of their first joint initiative -- at The Virginian, a 350-unit continuing-care retirement community in Fairfax. The community is the first in the U.S. to have both Healthsense's wellness-related products and services and Verizon's FiOS TV, Internet and voice services.
- 29. Real World Impact Financial & Business Impacts Additional revenue streams ● ● ● Triple play Internet fees Care services Cost savings ● Containment for life care models Optimized occupancy ● Flexible care space Future scalability ● On- and off- campus Future proofing ● ● Healthsense.com Robust infrastructure Healthsense Saas Model
- 30. Automated Resident Check-In & Wellness Management IVR Automated phone questions for disease management of chronic conditions. Daily automated call to streamline check-ins ● Customizable questions for individual needs ● Data gathered remotely ● Exception-based reporting ● ● Configure questions based on: ● ● ● ● Receive alerts when responses are out of normal range Time of day, day of week Content Frequency Library of Questions related to chronic conditions Healthsense.com
- 31. Flexible Workflows ● ● Alert communications routed based on customizable RestComm based call-trees Information can be sent via multiple channels ● ● ● ● ● Email Phone Call Web portal Nurse Application Reporting & Analytics let you monitor & optimize workflow Healthsense.com
- 32. Monitoring Scaled to Acuity Better Healthcare, Lower Cost eNeighbor Vitals Acuity eNeighbor PERs+ & eCall MyHealthsense Health & Wellness Questions Healthsense.com Cost
- 33. Case Study Key Takeaways ● We now live in an API world and economy ● No need to reinvent the wheel, expose your network assets today to the world… ● … or internally for your teams ● Partner Today and drive new source of revenue