Website hosting and infrastructure
- 1. Website hosting and infrastructure
- 2. enrich 7 ® The platform to deliver online sales to global retailers
- 3. enrich ® 3 Website hosting and infrastructure How and where you host your website Managing more than 125 data centres in 45 countries, our facilities management company is expert at has a fundamental impact on profit. maximising uptime and, with ten years’ ecommerce To maximise revenue, manage traffic experience, we are seasoned website analysts, (monitoring and interpreting traffic/usage/volume etc). Your data volumes and drive repeat business, is protected with CCTV, manned security, card-swipe internet retailers need to ensure that access, industrial-strength UPS and air conditioning with environmental controls. Redundant networks, failover their website is operational 24/7. This can systems, top quality bandwidth, and BGP4 routing ensure best be achieved with forecasting, round- that your site makes lightning-speed transactions. the-clock support, reliably maintained, fully backed-up servers, housed in a cool, secure, dust-free facility with engineers available at a few minutes’ notice. How it works THE INTERNET remote network monitoring public core router 1 public core router 2 DATACENTER private switches firewall firewall VPN network monitoring and management load balancing DRIVE BUSINESS customers EXTERNAL DC web service DB servers failover kit client switches network storage offsite - backups offsite - backups
- 4. enrich ® 4 Website hosting and infrastructure How do we differ? Our packages are tailored to specific client needs with Our Data centre Environment different Service Level Agreements drawn up to suit Environmental controls within our data centres keep individual businesses. Extensive network monitoring our devices cool and dust free; our racks incorporate a allows us to be in real-time contact with all our data clean flow of air from the base of each cabinet, filtering centres; this allows us to instantly monitor and access through each machine, maintaining the longevity and all our hosting environments, enabling us to ensure that performance of our crucial server infrastructure. Double your website is operating a maximum capacity 24/7 by doors, located between rooms and air pumps, ensure proactively reducing resolution times and pre-empting external air contaminants never reach the data-center challenges. We also provide our clients with both primary floor. Dust is sucked out of these interim door spaces prior and secondary telephone numbers for our engineers so to an individual being allowed to progress to the next that they are never without an on-duty point of contact. location. Our Data Centres Clean Power Supply and multiple power redundancy drivebusiness operate within two distinct data centres, Our data centres operate several tiers of power failover. each constructed to exacting standards, delivering the Each data centre gets its power from commercial quality very best hosting environments possible with world class underground cabling. power, security, environmental controls and connectivity. Our hosting infrastructure is capable of hosting even the UPS Systems – The power systems will continue to run, largest of websites 24 X 7 / 365 days a year. Redundancy even in the unlikely event of a complete power outage. is critical within any hosting environment as is the Firstly, UPS systems will maintain the flow of power to quality of the network components which form the the devices, maintaining the web sites presence, while infrastructure. We use only highest quality components, the diesel generators will automatically start providing an cables and devices from reputable manufacturers such as unlimited power supply until power systems are restored. Checkpoints, Dell and Cisco. The data facilities have two physical connections to the ring main, meaning that even if core lines are severed, a second route to the grid continues to exist. Security Power systems and generator systems are regularly tested We operate multiple tiers of security including motion to ensure that they will function properly in the event of a sensing video monitoring of the data centre both power system failure externally and internally, swipe card entry, communication device removal upon entry, restricted access and locked rack cabinets in all our data centres. Entry is by prior arrangement only and our security staff ensure that entry is granted to only authorised people. Our Network Operation Centre is staffed continuously and provides round the clock monitoring and troubleshooting of network services and environmental control systems such as HVAC and power.
- 5. enrich ® 5 Website hosting and infrastructure We never overload a rack with power. Ammeters fitted on each cabinet monitor voltage, allowing us to build crucial headroom into our power supplies for peak hours and increased website activity, (failure to do this is the primary cause of power outages in other data centres). Bandwidth Our bandwidth is sourced from many Tier 1 providers, including TINet, PSINet and Tiscali. This allows us to pull bandwidth from many sources, meaning that there is no single point of failure. This means that we can provide lightning fast connectivity via LINKS, Europe’s busiest internet exchange, ensuring that our customer data integrates with other major backbones in as little as 6 milliseconds. Our routing is a state-of-the-art BGP4 (Border Gateway Backup and recovery Protocol) architecture. BGP4 routing ensures that a single DNS failure upstream does not cause an outage as Our infrastructure team have built an extensive backup BGP4 simply fails over to an available DNS server. BGP4 system ensuring that all sites, content and configuration negotiates the highest quality and quickest route for an data are backed up at regular intervals to our industrial internet packet to take, meaning internet sites are as fast class backup devices. and reliable as possible. Backups are monitored closely via and email, our Our relationships with bandwidth providers allow us to monitoring system notifies all members of the offer committed allocations to each of our customers. infrastructure team should a backup not complete successfully, resulting in an unparalleled recovery record in This enables websites to use large quantities of our field. bandwidth, unhindered by other devices within the data centre. We understand that unexpected spikes in traffic In addition to this service we offer client hosted backup can occur and always have enough capacity to cope with solutions allowing clients to have backups routed to any the highest demands from our clients. external location for business continuity. We offer an extended option for any client to surge to a massive 1Gbs if required, giving our clients the confidence Equipment to deploy massive email campaigns, TV advertising or Social marketing initiatives. drivebusiness have partnered closely with the highest quality hardware and software manufacturers. We never install equipment without extensive warranty cover and a rapid manufacturer response time. We patch devices on a constant basis, ensuring that the latest security and performance patches are applied as soon as they become commercially available.
- 6. enrich ® 6 Hosting Packages Six standard hosting packages We know how our customers’ websites are performing every second of the day. Our round-the-clock monitoring tools watch over the entire network. They alert us the moment something is not performing as it should. For added peace of mind, you have the primary and 1. Shared environment secondary phone numbers of our 24-hour technical team. If something doesn’t look right to you, you can call them 2. Single dedicated server any time, day or night. 3. Dual dedicated servers We will put together a hosting package that provides the level of support you need to achieve your business 4. Triple dedicated servers objectives. There’s no ambiguity because we detail what’s 5. Dual dedicated servers and single dedicated failover expected of us in a service level agreement. device To simplify the process, we’ve put together a series of standard hosting packages. Most clients find that one of 6. Triple dedicated servers with identical failover these packages gives them exactly what they want infrastructure
- 7. enrich ® 7 Hosting Package 1 Shared environment - non eCommerce Robust hosting for smaller sites with fewer than 2,500 unique visits a day. You enjoy the same network as our more comprehensive packages, but you share your server with a maximum of 15 other websites.. The hardware we use is industry standard and contain multiple redundancy features including: • Redundant power supplies with two physical power connections. • Multiple Network Interfaces allowing the box to be connected to our network via dual connections. • Multiple Disks in RAID configuration meaning that a single disk failure will not cause an outage. Package suitability: Expected traffic: 2500 unique visits per day. Dedicated bandwidth: n/a redundancy: limited to in-box features Backups: included nightly backups to our data centre nas devices. Software installed: Linux / Apache / PHP Support contract: 9AM - 5:30PM / Mon - Fri
- 8. enrich ® 8 Hosting Package 2 Single dedicated server A fast 4Bbps of dedicated bandwidth for e-commerce sites that involve a database and expect fewer than 10,000 unique visitors a day. THE INTERNET The hardware we use is industry standard and contain multiple redundancy features including: • Redundant power supplies with two physical power connections. • Multiple Network Interfaces allowing the box to be connected to our network via dual connections. • Multiple Disks in RAID configuration meaning that a single disk failure will not cause an outage. • Backup ‘on site’ and ‘off site’ for fast recovery. Package suitability: web & database server Expected traffic: 2500 – 10,000 unique visits per day. Dedicated bandwidth: 4mbps or tailored to your demand Backups: limited to in-box features Bandwidth: included nightly backups of database and file system Software installed: Linux / Apache / PHP
- 9. enrich ® 9 Hosting Package 3 Dual dedicated servers For eCommerce sites taking up to 30,000 unique visits in a day. 10Mbps of dedicated bandwidth for two servers: one to maintain your website, the other for your database. THE INTERNET The hardware we use is industry standard and contain multiple redundancy features including: • Redundant power supplies with two physical power connections to each box. • Multiple Network Interfaces allowing the box to be connected to our network via dual connections, boxes are also connected to each other for box to box backups. • Multiple Disks in RAID configuration meaning that a single disk failure will not cause an outage. • Backup ‘on site’ and ‘off site’ for fast recovery plus web server the added benefit of having each of the two servers back each other up nightly. Package suitability: Expected traffic: 10,000 – 30,000 unique visits per day. Dedicated bandwidth: 10mbps or tailored to your demand Redundancy: limited to in-box features with the ability to run entire site from one server should a complete outage database server occur. Backups: included nightly backups of database and file system Software installed: Linux / Apache / PHP Support contract: 24/7 / 365
- 10. enrich ® 10 Hosting Package 4 Triple dedicated servers Companies that experience sudden surges in traffic (following a TV ad, for example) can cope with fluctuations by employing two web servers, a separate database server, and 20Mbps of bandwidth. Suitable for THE INTERNET traffic levels from 10,000 to 50,000 unique visitors a day. The hardware we use is industry standard and contain multiple redundancy features including: • Redundant power supplies with two physical power connections to each box. • Multiple Network Interfaces allowing the box to be connected to our network via dual connections, boxes are also connected to each other for box to box backups. • Multiple Disks in RAID configuration meaning that a single disk failure will not cause an outage. web server 1 web server 2 • Backup ‘on site’ and ‘off site’ for fast recovery plus the added benefit of having each of the two servers back each other up nightly. Package suitability: Expected traffic: 10,000 – 50,000 unique visits per day. Dedicated bandwidth: 20mbps or tailored to your demand database server Redundancy: limited to in-box features with the ability to run entire site from one server should a complete outage occur. Backups: included nightly backups of database and file system Software installed: Linux / Apache / PHP Support contract: 24/7 / 365
- 11. enrich ® 11 Hosting Package 5 Dual dedicated servers and single dedicated failover device When operational levels are important, you can overcome Package suitability: power outages by switching operations from your web Expected traffic: 10,000 – 30,000 unique visits per day. server to a redundant failover device. Regular updates keep the two devices in sync. Suitable for traffic levels Dedicated bandwidth: 10mbps or tailored to your from 10,000 to 30,000 unique visitors a day. demand This scaleable hosting solution allows for the following site Redundancy: limited to in-box features with the ability to outages: run entire site from one server should a complete outage • Web server goes offline – the redundant box takes on occur. web serving duties and continues to use the database Backups: included nightly backups of database and server. filesystem and live synchs to the redundant box for a ‘live • Database server goes offline – the redundant box backup’ takes on database duties and the live web server Software installed: Linux / Apache / PHP continues to operate as normal. • Both Web Server and Database Server go offline – the Support contract: 24/7 / 365 redundant box takes on the duties of both defunct devices for a period of time. The hardware we use is industry standard and contain multiple redundancy features including: • Redundant power supplies with two physical power connections to each box. • Multiple Network Interfaces allowing the box to be connected to our network via dual connections, THE INTERNET boxes are also connected to each other for box to box backups. • Multiple Disks in RAID configuration meaning that a single disk failure will not cause an outage. • Backup ‘on site’ and ‘off site’ for fast recovery plus the added benefit of having each of the two servers back each other up nightly. web server 1 failover device (redundant) database server
- 12. enrich ® 12 Hosting Package 6 Triple dedicated servers with identical failover infrastructure When website operation becomes mission-critical, you can prepare for the worst-case scenario by running two sets of triple dedicated servers (10,000 to 50,000 unique daily visits) in parallel. The redundant half of the system kicks in automatically at peak volumes and in the event of failure in the operational half. The infrastructure provides dedicated switches and NAS backup. The secondary failover set-up allows a live backup to be switched on with little notice and in addition the secondary set up can be used during peak periods for increased capacity if necessary. • Web server goes offline – the redundant box takes on web serving duties and continues to use the database server. • Database server goes offline – the redundant box takes on database duties and the live web server continues to operate as normal. • Both Web Server and Database Server go offline – the redundant box takes on the duties of both defunct devices for a period of time. • Entire non replicated architecture goes offline, redundant architecture takes on responsibility for serving the website in its entirety.
- 13. enrich ® 13 Hosting Package 6 The hardware we use is industry standard and contain Package suitability: multiple redundancy features including: Expected traffic: 10,000 – 30,000 unique visits per day. • Redundant power supplies with two physical power connections to each box. Dedicated bandwidth: 20mbps or tailored to your demand • Multiple Network Interfaces allowing the box to be connected to our network via dual connections, Redundancy: limited to in-box features with the ability to boxes are also connected to each other for box to box run entire site from one server should a complete outage backups. occur. • Multiple Disks in RAID configuration meaning that a Backups: included nightly backups of database and file single disk failure will not cause an outage. system and live synchs to the redundant box for a ‘live • Backup ‘on site’ and ‘off site’ for fast recovery backup’. plus the added benefit of having each of the two Software installed: Linux / Apache / PHP servers back each other up nightly and an additional Dedicated NAS Device. Support contract: 24/7 / 365 THE INTERNET dedicated switch web server 1 web server 2 redundant web server 1 redundant web server 2 database server redundant database server redundant database server
- 14. enrich ® 14 Hosting Package 7 Bespoke dedicated infrastructure drivebusiness offer a bespoke solution to those clients with more specific needs, our hosting team have extensive experience in capacity planning, systems migration and hardware procurement. We have unlimited capacity to deliver hosting solutions unlimited by traffic levels or integration necessities. In addition we offer geographically disperse hosting solutions allowing organisations in remote corners of the globe with limited connectivity to offer web site users in those locations with the fastest and most reliable service available. In addition we are able to externalise businesses internal network systems giving greater business continuity and peace of mind in the knowledge that your business data is in a location specifically built for security, speed of data access and redundancy. Package suitability: Expected traffic: unlimited. Dedicated bandwidth: unlimited Redundancy: unlimited Backups: unlimited Disk space: unlimited DNS: unlimited Software installed: bespoke Support contract: 24/7 / 365 Associated costs Hardware cost: £poa Setup fee: £poa Monthly hosting charge: £poa p/mth Cost per additional Mbps: £60.00 p/mth
- 15. LONDON GLASGOW LOS ANGELES The Copperworks Marathon House 5757 Wilshire Blvd, 17 Railway Street Olympic Business Park, Suite 568, Regent Quarter Drybridge Road Los Angeles, Kings Cross Dundonald, CA90036 London, N1 9HE Ayrshire, KA2 9AE +44 (0) 207 837 2500 +44 (0) 1563 852 555 +001 323 549 9166 london@drivebusiness.com glasgow@drivebusiness.com la@drivebusiness.com together we can...