Business w08 Producing Goods And Services @1

The document is a presentation on operations and production management. It discusses key concepts like the meaning of production today, differences between goods and services, growth of global operations, utility, operations management, resource transformation process, operations managers, operations processes for goods and services, and planning concepts like capacity, location, layout, quality, methods, and scheduling. The presentation was given by Anna Riana Putriya at Universitas Multimedia Nusantara.