Welcome to Robotics Process Automation.pptx
- 2. COMPETENCY 3 : Explain what Robotic Process Automation is and describe how it can be helpful in organisations 1.Analyse business scenarios where routine work is carried out manually.
- 3. What are some activities that a business performs on a daily basis ? There are four main types of activities that all businesses have to undertake at some point or the other Sales & Marketing. Finance & Accounting. Customer Service. Human Resources.
- 4. What are business operations examples ? Accounting and finance: Accounting and finance activities such as budgeting, forecasting, and payroll processing. Human Resources: Recruitment, training, and managing employees. Manufacturing: Producing goods or services.
- 5. Example : What are the duties of sales and marketing department ? Track market developments Create strategies Set up sales plans and Maintain customer relations.
- 6. Ex : Sales Representative duties and responsibilities include: • Present, promote and sell products/services using solid arguments to existing and prospective customers. • Maintaining positive business relationships to ensure future sales • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate saleseffort with team members and other departments
- 7. Example : What are the manual tasks involved for a Salesman to Present, promote and sell products/services using solid arguments to existing and prospective customers • Move from Customer to Customer within a region to promote the products • Carry the products along with them which is a very tiresome exercise • Works after normal office hours or during week ends to be able to meet a maximum number of customers • Much time is spent when performing the demonstrations on the use of the products. • End Results on the possible sales will be how far the Sales Person has been able to convince the customers.
- 8. 2. Discuss on the problems associated with manual routine work • Manual processes have become a hindrance or has a negative impact on businesses, putting those who use them further behind their competitors and limiting their ability to create valuable, efficient workflows.
- 9. 2. Discuss on the problems associated with manual routine work • The Issue with Manual Processes - Manual processes refers to any task carried out by a human, such as typing and sending an email or entering data. - These manual tasks are essential for the ongoing success of a business, but they also introduce operational inefficiencies. - Repetitive business processes might increase labour costs or pull resources away from more important goals. - The other problematic element of manual processes is human nature. Even the best and most focused employees make mistakes
- 10. 2. Discuss on the problems associated with manual routine work • The Issue with Manual Processes ( Continued ) For example, a warehouse employee writing product quantities by hand could input the wrong number, put the right number in the wrong spot or miss a decimal point. If that data is later entered into an electronic system, it could be mistyped in the same ways. In short, manual processes provide opportunities for error and inefficiency.
- 11. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization
- 12. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Increased Labour Costs You might have skilled professionals using their time on manual processes that can simply be eliminated. Going back and re-checking documents or re-counting a pile of products all add into your labour cost. Labour demands also increases with the amount of work required. The size of your staff has to scale alongside processing demands.
- 13. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Reduced Employee Satisfaction Employees know their time is valuable. If their employer makes them use it for tedious tasks, they'll likely become frustrated. A smooth, streamlined process can create a more enjoyable workday and allow them to use their skills effectively.
- 14. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Increased Risk To Err is human If you're relying on employees to do the majority of the work, you're likely leaving the business vulnerable to mistakes. Errors can be as simple as being a number off on inventory counts or much more drastic errors impacting on business activities.
- 15. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Reduced Visibility Disconnected data often causes departments to work separately from each other without collaboration or data sharing. Data silos are a significant problem and often cause issues like repeated work and inefficient processes companywide.
- 16. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Poor Customer Support Waiting on manual processes slows down your overall response time for helping customers. Whether it's customer service, sales or something else, time-consuming tasks and decentralized data can hold you back. Customers expect snappy responses, and if you can't offer that, they just might hop over to your competitor. Customers also expect accuracy, and if they frequently experience problems, like errors in their order or being forgotten by their sales rep, they'll have a poorer perception of the company, which could cause them to choose someone else.
- 17. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Lack of Flexibility One of the major issues with manual processes is they aren't scalable. If you need to increase capabilities during a busy season or in response to a demand spike, you need to hire more people, train them and take care of HR requirements. It takes time and can create significant costs.
- 18. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Bottlenecks Bottlenecks occur for many reasons, such as errors, inefficiency and increased demand. Manual processes are particularly susceptible to these issues and can cause a workflow to pile up in one spot, slowing down every other part of the data journey.
- 19. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Redundancy Redundancy can occur when manual processes are repeated or duplicated. Example : Two employees need to generate the same report and don't know someone else already did the work. Maybe they know someone else did it, but they can't find the data or don't have time to wait for the other person to send it over. Redundancy can also cause confusion. It creates multiple versions of the same information and leads employees to wonder which one is accurate and the most up- to-date.
- 20. 2. Discuss on the problems associated with manual routine work Ways Manual Processes Hurt Your Organization Limited Focus When important players in the company spend more time on repetitive, unnecessary tasks, they can't innovate or drive the business forward. Their unique skillsets don't deliver as much value as they could. Eliminating manual tasks covers the basics and gives these workers room to be creative and focus on what's important.