What and why of iso 9001
Download as PPTX, PDF1 like1,217 views
This document provides an overview of ISO 9001, a quality management standard. It discusses the business need for quality processes and standards due to increasing competitiveness. ISO 9001 specifies requirements for a quality management system to consistently meet customer and regulatory requirements. The standard is applicable to all organizations and takes a process approach focusing on continual improvement. It aims to enhance customer satisfaction through effective quality processes and assurance of conformity. Benefits of certification include worldwide acceptance, process consistency and metrics focus, while limitations include lack of unique marketing value and potential issues with external audit quality.
What and why of iso 9001
- 1. What and why of ISO 9001 Adaptive Processes Consulting Experience World Class Processes! www.AdaptiveProcesses.com An ISO 9001:2008 Certified Company (c) Adaptive Processes Experience World Class Processes! 1
- 2. Quotable quotes….. • Learning is not compulsory. Neither is survival .Edward Deming • I do not know much about Quality, but I am sure of one thing, if Quality is good, Customers come back, else products come back. – Margaret Thatcher • Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. -William A Foster • Losing market share, losing confidence of customers, or going out of business are not punishments of God – they are usually the results of an inability to change and improve the way things get done. (c) Adaptive Processes Experience World Class Processes! 2
- 3. Business Scenario Competitive than ever before Innovations at break neck speed Demand for high Quality personnel increasing day by day Shorter time to market Success lies in being an “And” company rather than “Or” company (c) Adaptive Processes Experience World Class Processes! 3
- 4. Imperatives for Business Success Be aware and alert Business Success Adhere to security standards and policies Be innovative Improve productivity Protect business Consistently meet customer requirements (c) Adaptive Processes Experience World Class Processes! 4
- 5. 4 Pillars of business People Technology Process Partners (c) Adaptive Processes Experience World Class Processes! 5
- 6. What and why of processes? • Series of activities done in a coordinated manner to achieve desired results Deliver quality consistently (c) Adaptive Processes Improve productivity Experience World Class Processes! Reduce risks of project/ process failure 6
- 7. Modern systems thinking Prevention is better than cure Quality is built in, not inspected in Systems view – 80% of your problems are because of the system, not people Plan – Do – Check – Act Principle for continual improvement (c) Adaptive Processes Experience World Class Processes! Plan Do Act Check 7
- 8. ISO 9001 Standard • • • World’s most widely adopted standard Specifies requirements for a quality management system Organization that need to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements (c) Adaptive Processes Experience World Class Processes! 8
- 9. Purpose and Applicability of ISO 9001 • • Aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided. (c) Adaptive Processes Experience World Class Processes! 9
- 10. ISO 9001 process approach Continual Improvement of the Quality Management System Measurement, Analysis, Improvement Resource Management Product Realization Product Inputs (c) Adaptive Processes Customer Satisfaction Customer Requirements Management Responsibility Outputs Experience World Class Processes! 10
- 11. Benefits and limitations of ISO 9001 • Benefits – – – – – – – • World wide acceptance Consistency in processes Metrics focus Moderate implementation difficulty Annual periodic audits Most other ISO frameworks share some similarity with ISO 9001 Shorter time to implement Limitations – – Does not carry significant marketing muscle as a large # of companies are already certified Quality of external audits are a suspect (c) Adaptive Processes Experience World Class Processes! 11