WHC Application
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This document summarizes a job posting for a Technical Support Specialist position at Web Hosting Canada (WHC). The role involves providing technical and commercial support to WHC's primarily Canadian client base via phone, email, and live chat. Candidates should have a bachelor's degree in computer science, at least 1 year of experience in technical support or customer service, and be fluent in both French and English. WHC offers competitive perks like transportation reimbursement, gym subsidies, social events, and daily coffee. Interested candidates should submit a resume, cover letter, and optional 1-minute introductory video by March 14, 2020.
WHC Application
- 1. Technical Support Specialist Web Hosting Canada (WHC) is seeking an experienced and skilled communicator that loves to help people. You’d be joining our growing and dynamic Tunis team to help deliver an outstanding customer experience to Canadian & international clients in both French and English. Who is Web Hosting Canada? Web Hosting Canada (WHC) is a privately owned, Canadian technology and IT infrastructure company based in Montreal, Quebec. We’re a team of passionate web professionals providing Canadian businesses with the means to succeed online. Since 2003, WHC has set the highest standard for service reliability and security and is now trusted by tens of thousands of clients throughout Canada and abroad. It is among the fastest-growing web service providers in Canada. Roles & Responsibilities: • Provide Technical & Commercial Support via Phone, Email, and Live Chat to a primarily Canadian client base • In conjunction with your team leads and L2 support, troubleshoot technical issues and resolve, report or document problems before they turn into larger incidents. • Contribute to written procedures, processes, and articles both on our internal Wiki as well as our customers' Knowledgebase We are currently looking for a unique individual -- someone who: • Has license: bac+ 3 (Computer Science) • Has at least 1 year of experience working in technical support or customer service center • Is fluent in both French & English (spoken and written) • Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays • Has strong analytical skills with the ability to quickly identify the root cause of a problem • Excellent interpersonal and customer care skills Useful but not mandatory: • Familiarity with Web Hosting concepts and Website management. • Knowledge of HTML, PHP, and CSS • Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols • Experience with Web & Cloud technologies • A comfort level with Linux OS is a huge plus Perks of working at WHC: • Work with the latest tools and technologies alongside seasoned veterans in the industry • Complete training and onboarding for all new employees • Transportation provided for late and night shift staff • Multiple performance bonuses to reward good performances • We help you stay fit by refunding 50% of your gym membership • Social Committee and team-building events outside the office • Social rooms with a Playstation to have fun together • Coffee is on us every day! To Apply: Do you have what it takes and are you ready to take your career to the next level? Send us your CV and cover letter. For best results, also include a brief 1-minute video of yourself telling us why you want to work here! Send your Application to : emploi@whc.ca / salwa@whc.ca Deadline : 14 March 2020