Why chatbots fail | Artificial Intelligence for Customer Support
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Gerardo Salandra, the founder of Rocketbots, an AI chatbot platform, shares insights on the chatbot industry, highlighting its evolution and the challenges it faces. Despite their potential, chatbots have often failed due to limitations in AI technology and market saturation. The document discusses the future of chatbots, advocating for a collaboration between human and AI for improved conversational interfaces.
Why chatbots fail | Artificial Intelligence for Customer Support
- 1. www.rocketbots.io Why Chatbots Fail By Gerardo Salandra (Jerry)
- 2. www.rocketbots.io Founder at Rocketbots Gerardo Salandra Gerardo Salandra is currently CEO and Founder of Rocketbots, an artificially intelligent platform for the creation of Chatbots. Former Head of Growth Marketing at NDN Group, specializing in Marketing Technology. With previous experience in IBM, Google and several fast-growing startups, he has accumulated profound expertise in digital marketing. He is a professional corporate trainer for marketing automation, big data analytics, CRM, SEO, & SEM. He has conducted consultations for multinational corporations in marketing automation, covering account based marketing, performance metrics and Social CRM integrations. His expertise in Artificial Intelligence also allowed him to create Chatbots for support and sales purposes, transforming the way brands perform customer services. He holds a MBA from the CUHK and Bachelor from the Reutlingen University in Germany.
- 3. www.rocketbots.io HAVE YOU HEARD OF CHATBOTS?
- 10. www.rocketbots.io Bots Will Completely Kill Websites and Mobile Apps - Matt Schlicht “
- 11. www.rocketbots.io Chatbots will Kill 99% of Apps - Stefan Kojouharov “
- 12. www.rocketbots.io EVERYTHING WAS GOING GREAT, UNTIL..
- 17. www.rocketbots.io THAT WAS THE END OF JOURNEY FOR MANY..
- 26. www.rocketbots.io AI IS CLEARLY NOT READY..
- 32. www.rocketbots.io THE RISE OF THE THIRD INTERFACE 32 1 TERMINAL INTERFACE 2 GRAPHICAL INTERFACE 3 CONVERSATIONAL INTERFACE
- 33. www.rocketbots.io “Language is the most powerful, useful, effective communication technology ever, period.” “
Editor's Notes
- #23: Cbinsights.com
- #24: Cbinsights.com
- #25: Cbinsights.com
- #26: Cbinsights.com
- #29: We are Rocketbots, a Multi-channel AI Platform for Contact Centers.
- #30: Here is how it works in action. When a agent receives a message on chat or social media, our platform analyses it and suggest a best answer based on a confidence threshold
- #31: All the agent needs to do it accept or personalize the prompt and send it to the customer.
- #32: If the answer fall above said threshold, this process is automated. With every interaction the system learns and they AI gets a little bit smarter.
- #33: We are moving from us having to learn how to interact with computers to computers learning how to interact with us. - SEAN JOHNSON, DIGINTENT