Why Matrix

AGENDA
 Matrix – Corporate Overview
 Matrix At a Glance
 Business Domain and Product Line
 Quality Policy
 Awards & Recognition
 Global Customer Base
 Customer Accolades

 Matrix – The Perfect Business Proposition
 Extensive Market Research
 Competent Product Research
 Responsive Technical Support
 Hassle free After Sales Support
 Optimized Business Processes
 Enhanced Customer Value for Money

Matrix At a Glance

Corporate Office Factory
 Area of 20000 sq. ft.  Area of 40000 sq. ft.
 Departments:  Capacity: 1,500,000 Line Units
 Marketing  Departments:
 Sales  Production Plant
 Sales Coordination  Quality Control
 Human Resource  Packaging & Dispatch
 Technical Support
 Commercial

Matrix At a Glance
Research & Development Center
 Area of 20000 sq. ft.
 More than 35% Human Resource in R&D
 Departments:
 R&D
 Designing
 Sourcing

Training Center
 Capacity of 76 Seats
 Audio-Visual Training Facility

Matrix – The Company

 Diverse Business Domains with Vertically integrated business processes from
Designing to Production and Sales
 Over 50 Telecom Products
 Extensive R&D Experience of more than 200 Man Years
 Global Product distribution through over 500 Channel Partners
 Global Customer Base of over 150,000 Satisfied Customers
 Successful Installation of over 1,500,000 Line-units all over the world
 Over 15,000,000 Calls Connected Every Day across the globe
 Growing at over 1500 Line-units a Day
 Global Footprint: Asia, Europe, Africa, North America and South America
 Quality Certifications: ISO, CE, FCC, TEC, RoHS

Business Domain - Telephony
PBX Products

SOHO PBX

Range of switches to SMB PBX
meet the diverse and
specific needs of Range of switches to
SOHO and Residential PROTON & VISION Series meet the diverse and
applications. specific needs of
Small and Medium
Businesses. ETERNITY PE Series
ETERNITY NE Series

ENTERPRISE PBX

Range of enterprise grade
switches to meet the
diverse and specific needs
of Medium and Large
Enterprises. ETERNITY GE & ME Series

PBX Products

PLCC EPAX USER TERMINALS

Specially designed range
of PBXs for Power Line
Carrier Communication
(PLCC) Applications.
SETU VP Series IP-Phones

HOSPITALITY PBX

Specially designed EON Series DKP
range of PBXs for
Hospitality Applications.
Equipped with special
features required for the
Hospitality industry.

Gateway Products

VoIP Gateways
Gateways to enable modern businesses to
avail benefits of new age IP network for cost VoIP-PRI Gateway
saving and better quality.
VoIP-GSM-FXO-FXS Gateway

•VoIP-FXO-FXS Gateways
•VoIP-PRI Gateways
•VoIP-GSM-FXO-FXS Gateways
VoIP-FXO-FXS Gateway

GSM Gateways
Gateways to enable modern businesses to avail benefits
of Mobility through GSM network for seamless
connectivity inside and outside organization.
GSM-FXS Gateway
•GSM-FXO-FXS Gateways GSM-BRI Gateway
•GSM-BRI Gateway

Terminal Products

Analog Telephone Adaptors
(ATAs)

Range of feature rich ATAs to SETU Range ATA
enable existing telephone
systems infrastructure users to
avail benefits of IP network.

Fixed Cellular Terminals (FCTs)

Range of FCTs to enable users to reap
benefits of seamless mobility.

•FCT for Voice Applications
•FCT for Data Applications
•FCT for Voice + Data Applications
SIMADO Range FCTs

Business Domain - Security
Electronics Security & Surveillance Sytems

Access Control Systems
An adaptive, modular, scalable and
function-rich Time-Attendance and
Access Control solution designed
for SOHOs, SMBs, SMEs and
Large Enterprises.

Fire Alarm Panels
Reliable electronic security device
for the early detection of Fire inside
offices and to protect organizations
from catastrophic losses.

Matrix Quality Policy

Quality Policy

The Goal of Matrix Team is to deliver
world-class telecom and security
products and services to its customers
through continual improvements in
technology and processes.

Awards & Recognitions

Best Electronics Company
Excellence in Professional 2008, 2009
Electronics – 2004

Excellence in Computer &
Telecommunication Systems – 2007

Reader’s Choice Award – PBX/KTS
2004, 2005, 2006, 2007, 2010
Best Managed Company
2009

Best SSI Unit – 2008

Matrix Global Presence

• MATRIX COMSEC
• Global Footprint

Diverse Customer Base
Telecommunication
Manufacturing Units
Hutch (Vodafone)
ABB GEC Alstom Hospitality
Reliance Infocomm
Alfa Laval Grindwell Norton Estuary Islands, India
Tata Telecom Services
Bajaj Auto Indian Oil Corporation Grand Cambay, India
Bharat Petroleum Larsen & Toubro Service Industry
Hotel Centrum, Poland
Carrier Aircon McDowell’s American Express
Blue Dart Express Institutions
Corporate National Bank of Abudhabi Indian Space Research
Bayer L’Oreal India Organization (ISRO)
Pentasoft Technologies
Du-Pont Pepsi US Embassy, Mauritius
PricewaterhouseCoopers
Garnier Laboratories Raymond World Bank, Ghana
State Bank of India
Hindustan Lever Samsung Corporation Annamalai University, India
Standard Chartered
Johnson & Johnson SmithKline Beecham
Writers Corporation

Customer Testimonials
Product Performance & Reliability

“We are using Matrix EPABX TEAM-416 system from last three years. The performance is flawless
and we highly recommend Matrix Products to our various clients, whom we care to mention as
satisfied owners of your systems ...”
SAMSUNG CORPORATION, India

“We had purchased a Matrix EPABX Vision 308 three years back. We highly appreciate the product
quality and the prompt response received from the channel partners...”
DR. REDDY’S LABORATORIES, India

Cost Savings

“We have installed around 30 GSM FCT Routers at our site. Since then we are saving around Rs. 4
Lacs per month. We have purchased 10 more FCTs and are sure of further cost reductions. The
response and service offered by the Matrix team is excellent. Keep it up...”
ESSAR STEEL, India

“…Matrix GSM Products has helped us to reduce our telecom cost by almost 20%...”
STANDARD CHARTERED, Indonesia

After Sales Service
"We have been using Matrix Focus since last four years. Till date the system is working brilliantly and
the after sales service received is very prompt and efficient...”
BAJAJ AUTO LTD., India

Customer Delight
“We are using Matrix EPABX with 40 Ports. We found the system to be very efficient and the after
sales services are very prompt. We strongly recommend others to go for Matrix range of EPABX
Systems ... ”
L’OREAL, India

“We purchased Matrix Focus four years back. The system is working very well and is found trouble
free. The after sales service support is also excellent and we would be glad to recommend these
products to any prospective customer...”
ANNAMALAI UNIVERSITY, India

Matrix – The Perfect Business Proposition

 Extensive Market Research
 Equipping customers for future trend
 Competent Research & Development
 Ensuring the best product performance
 Responsive Technical Support
 Immediate Problem Solving
 Hassle free After Sales Support
 Enhancing the Customer Experience
 Optimized Business Processes
 Increasing customer efficiency and effectiveness
 Enhanced Customer Value for Money
 Long term business association


Extensive Market Research
 Dedicated Product Management Team has close interaction with End-Customers and
Industry at the large
 Keeping track of global trends
 Identifying and incorporating the Changing requirements of End-customers
 Infusing Product Innovations
 End-Customer requirements – First priority of Product Design
 Enables Matrix customers to reap benefits of advance features and latest communication
technologies
 Identifying Future-proof Products – Protecting the CAPEX
 Flexible configuration offer high scalability
 Minimizing the requirement of external products – advanced built-in features incorporates
functionality of various devices in a single device


Competent Research & Development
 Focus on Product Innovations
 Product innovations
 Immediate Response to feedback and suggestions of Market research team
 Immediate Response to feedback and suggestions received from end-customers regarding new
feature or new product
 Flexibility of customer specific solution in certain cases – the cutting edge advantage over
competition
 Early identification and development of globally changing requirements of end-customers

 R&D Competency
 Around 30% of human resources allocated to R&D Activities
 Over 200 man-years of Experience in developing Telecommunication Equipments
 Extensive Experience of working on new technologies and globally recognized standard
protocols


Responsive Technical Support
 Qualified and Experienced team of Technical support engineers
 The Ever Responsive attitude of the technical support department of Matrix has delighted customers
through anytime and anywhere support by various means.
 24X7 availability of technical support team through Phone, E-mail, Chat and Fax
 Remote product upgrade support through FTP
 Live-chat support through web-site

 Protection from business loss due to Reduced down-time:
 The quick problem identification capabilities and ability to offer varied solutions to any operating
or configuration problems in no-time
 Enabling Customers to resolve problems on own:
 Reduced need of technical guidance for product configuration and basic trouble-shooting through
Carefully prepared Manuals, Technical Mailers and Frequently Asked Questions (FAQs);
covering details of all features and configuration of each product and basic trouble-shooting
guide.


Hassle Free After Sales Support
 Easy on-line activation of various feature Licenses
 On-line product firmware upgrade through FTP
 Easy and hassle free claims of Warranty and Replacements
 Prompt Repairing with Nominal Spare Costs
 Long term Availability of spares

Optimized Business Processes
 Ensures timely shipment and installation of products to end-users
 Calculated product analysis and forecast ensure product availability anytime and anywhere
 Wide network of channel partners ensures availability of products and services anywhere
 Detailed Customer Records facilitate hassle free claims of warranty and replacements
 Timely completion of various research and marketing projects ensures the best product at the right
time in market – keeping end-customers in-line with the global practices


Enhanced Customer Value for Money
 Reduced Total Cost of Ownership:
 Scalability & Flexibility of diverse network interfaces
 Nominal repair charges
 Economical spares
 Wide alternatives of end-terminals and associated products
 Common protocols and standards supported devices
 Increased Return On Investment:
 Reduced down-time due to operating/handling failure
 Prompt technical support
 Exhaustive reference documents minimize need of external support
 Advanced features and product innovations eliminate need of additional devices
 Protecting Customer CAPEX by future-proof products
 Saving Customer OPEX by advanced feature reach telecommunication solutions

Why Matrix

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