Why the end user experience needs Service Assurance (Xangati)
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Xangati provides a unique service assurance engine focused on workload and service performance management, enabling IT administrators to optimize resources and address performance issues in real time. With capabilities like analytics, predictive performance metrics, and remediation actions, Xangati improves end-user experience and efficiency in private and hybrid cloud environments. The document also discusses a client case study involving DUO, highlighting challenges and solutions related to virtual desktop infrastructure management.
![Xangati Operational Flow
• Deploy and Setup [Day 1]
• Agentless, rapid and non-invasive
• Discover and Learn [Day 1 onwards]
• Auto-discover and auto-map all relevant objects
• Self learn each object behavior across multiple metrics
• Detect and Remediate [Day 1 onwards]
• Self alert when object behavior is abnormal with respect to its metric
• Alerts continually aggregated to identify problems (storms)
• Storms analyzed and remediation recommended
• Anticipate and Plan [Week 1 onwards]
• Impending capacity saturation
• Focus on performance affecting saturation
• Monitor, Heal and Optimize [Day 1 onwards]
• Understand inter-object and intra-object behavior
• Identify slack and optimize
• Identify degradation and heal](https://image.slidesharecdn.com/whytheenduserexperienceneedsserviceassurance-180228093817/85/Why-the-end-user-experience-needs-Service-Assurance-Xangati-36-320.jpg)
Why the end user experience needs Service Assurance (Xangati)
- 1. Uw werkplek- en datacenterspecialist Ontwerpen • Implementeren • Optimaliseren
- 2. Why the end user experience needs ServiceAssurance
- 3. Agenda • Introductie Xangati • Klantcase DUO • What’s new in Xangati
- 4. Introductie Xangati Door Jason Purvor, Xangati
- 5. Xangati – the unique Service Assurance Engine Jason Purvor - EMEA Director jpurvor@xangati.com Ben Vaux – Systems Engineering Director bvaux@xangati.com
- 7. Raise Alerts Why we do what we do Xangati Analytics Engine Correlate all available metrics second-by-second without agents Correlates Full Flow Analyze every second Adjust Thresholds
- 8. What we do differently
- 9. Corporate Overview Responsive Support 7x24x365 Production Deployments 400+ Customers Strategic Partnerships Citrix, Cisco, NetApp, Dell, VMware Strong Technology 7 Patents Executive Team Founded in 2007 Well-capitalized Financials Venture Funding, Citrix
- 10. MISSION Xangati provides workload/services performance management that enables IT admins and DevOps to save time and money through informed investment decisions VISION Intelligent, automated optimization, orchestration in private/hybrid cloud environments Our Strategy STRATEGY Service Assurance Analytics End-User Quality of Experience Predictive performance metrics Prescriptive remedial actions Responsive/optimize d IT infrastructure, real-time ops Service-assured risk mitigation VI admin productivity enhancements
- 11. Challenges of Delivering Service Assurance Multiple Applications + Shared and Dynamic Datacenter = Unpredictable Performance Problems and Resource Inefficiency Challenges Traditional infrastructure solutions (compute, network, storage) are inadequate as they are silo-specific and application unaware Application performance management (APM) solutions are inadequate as they are infrastructure unaware The Xangati solution addresses the challenge by understanding infrastructure behavior across silos in real time and its effect on application performance and delivery to end users
- 12. Where we play I want to run even more applications on my hardware investment I need to make sure my virtual workspace infrastructure is scalable for growth I need to ensure my application’s performance meets my SLA My website has problems. I just don’t know where… I want to identify and solve performance contention I need a custom view for my specific workload
- 13. Thank You! Jason Purvor - EMEA Director jpurvor@xangati.com Ben Vaux – Systems Engineering Director bvaux@xangati.com
- 14. Klantcase DUO DoorArjan Hendriks, ICT-Partners
- 15. Introductie DUO • Dienstverlener: • Voortgezet onderwijs • Beroepsonderwijs • Hoger onderwijs • Studiefinanciering • Leningen • Inburgeringsexamens • Erkennen en legaliseren diploma’s • Examen DistributieVO
- 16. Introductie DUO • Infrastructuur geplaatst op twee fysieke locaties • Servervirtualisatie enVDI • OTAP straat • VDI gerealiseerd in 2011 • VDI gebaseerd opVMwareView 4.5 en ESX 4.0 • In gebruik genomen na overgang nieuw gebouw • Upgrade naar HorizonView 5.2 en ESXi 5.1
- 17. Probleemstelling • In controle van omgevingen • EerstVDI-omgeving • PerformanceproblemenVDI-werkplek • Productselectie
- 18. Architectuur • VDI-omgeving redundant • Xangati redundant opgesteld • Beschikbaarheid eisen • General Dasboard • VDI Dashboard
- 19. Security • Essentieel • Publieke functie • Hacktest
- 20. Implementatie • OTAP • Handmatige handelingen • vSwitches • Splitsing verkeer (Management &VM) • Certificaten
- 21. Voordelen DUO • Real-time inzicht binnenVDI-infrastructuur • Pro-actief beheer mogelijk • Opschaling eenvoudig
- 22. What's new in Xangati Door BenVaux, Xangati
- 23. Xangati – the unique Service Assurance Engine Jason Purvor - EMEA Director jpurvor@xangati.com Ben Vaux – Systems Engineering Director bvaux@xangati.com
- 24. Clusters Applications Servers Users Typical Enterprise XenApp IT Infrastructure Xangati captures metrics in real-time from the entire end- to-end IT infrastructure Web Servers Horizon with View Servers XenDesktop Servers Hypervisor Hosts Storage Systems Other IT Servers Applications Groups Servers Users Desktops Pools Servers Users Guest VMs Servers Datastores Users Services Servers Health Users NFS Shares iSCSI/FC LUNs Health, Capacity Performance Network Switches Throughput Latency Health, Capacity Physical & Virtual Citrix NetScaler ADC Out to the Clients In to the Datacenter Throughput, IOPS Latency, Jitter Users & Mobile Devices APIs: NetApp 7-mode WMI SSH XenApp Servers Applications Groups Servers Users
- 25. Xangati Service Assurance Analytics • With the aid of DVR-like recordings, Visual Trouble Tickets, root-cause analysis in real-time and prescribed remediation steps Resolve • Predictive analytics, prescribed remediation, capacity planning, fast time-to-clarity, infrastructure optimizationPrevent • Second-by-second, end-to-end including client devices, applications and users, at scale, no agents, automatic discovery Monitor ServiceAssuranceAnalytics *XSR13
- 26. Deployment Architecture: Virtual Workloads Xangati Management Appliance Virtual Machines DNSAD XenServer Hosts vSphere Hosts Hyper-V Hosts NetApp Storage EMC VNX Storage Virtual Network Application Workloads Physical Network Generic Storage
- 27. Deployment Architecture: Virtual Desktops/Virtual Applications Xangati Management Appliance Clients Virtual Desktops/ Virtual Applications DDC/Deskto p Brokers Virtual Infrastructure Application Delivery Controllers Domain Controllers WAN/LAN
- 28. MONITOR: Performance, Availability and Efficiency Availability Report Real-time Scorecard Spare Capacity Report Live Performance Visibility Live Topological View Service Histogram Report
- 29. Raise Alerts MONITOR: Dynamic Thresholds Analytics Engine Analyzes incoming metrics second-by-second Collect Metrics Analyze Metrics Adjust Thresholds Self-Learned Dynamic Thresholds Continually adjusted based on historical metrics and best practices
- 30. RESOLVE: Performance Problem Triage Identify Problem Analyze & Recommend Remediation
- 31. RESOLVE: Root Cause Discovery Real-time Analytics Discover Root Cause and Prescribe Actions for IT Administrator to Perform Root Cause Discovery Analysis of alarm storms saves valuable time for IT Prescribed Administrative Actions Provides the steps necessary that IT Administrators should perform
- 32. RESOLVE: DVR-like Recordings Initiated by • End User • Event • Administrator What is Captured • Every metric collected from the IT infrastructure • Second-by-second granularity Rapid Issue Resolution • DVR-like recordings with drill down details
- 33. Track Resource Contention Storms From when they first appear to when they begin to impact operations Provides IT Guidance to Avoid Future Storms See areas of impact, sources of contention See resource contention storms as they mount PREVENT: Future Performance Problems
- 34. PREVENT: Future Performance Problems Impending Capacity Saturation Alerts Capacity Recommendations Based on Performance Effects
- 35. PREVENT: Written Reports Contention Storm Report Analyzes CPU, Memory, Storage, Network, Application and VMs Capacity Utilization Report Current percentage used and projected utilization Recommended Actions Report Actions IT administrators need to perform Scheduled or On Demand Can be emailed to a list of recipients
- 36. Xangati Operational Flow • Deploy and Setup [Day 1] • Agentless, rapid and non-invasive • Discover and Learn [Day 1 onwards] • Auto-discover and auto-map all relevant objects • Self learn each object behavior across multiple metrics • Detect and Remediate [Day 1 onwards] • Self alert when object behavior is abnormal with respect to its metric • Alerts continually aggregated to identify problems (storms) • Storms analyzed and remediation recommended • Anticipate and Plan [Week 1 onwards] • Impending capacity saturation • Focus on performance affecting saturation • Monitor, Heal and Optimize [Day 1 onwards] • Understand inter-object and intra-object behavior • Identify slack and optimize • Identify degradation and heal
- 37. INTEGRATED PRODUCT SUITES VI Suite VDI Suite VirtualApp Suite Network Suite WebApp Suite
- 38. Trusted Solution ENTERPRISE eCOMMERCE HEALTHCARE FINANCIAL SERVICES UTILITIES GOVERNMENT EDUCATION
- 39. Xangati Service Assurance: Monitor, Resolve, Prevent Predict and avoid future resource contention storms Reports for planning and communicating Recordings with the Root Cause Pinpointed Dynamic thresholds learn from your environment Dashboards with DVR-like playback to troubleshoot Real-time End-to-End Metrics with NO Agents
- 40. Thank You! Jason Purvor - EMEA Director jpurvor@xangati.com Ben Vaux – Systems Engineering Director bvaux@xangati.com
- 41. • Introductie Xangati • Klantcase DUO • What’s new in Xangati Samenvattend
- 42. Vragen
- 43. Bedankt voor uw aandacht! We zien u graag bij onze stand!
- 44. ICT-Partners Vosselmanstraat 2 7311 CL Apeldoorn T 055 528 22 22 E Connect@ict- Hoofdweg 290 9765 CN Paterswolde T 050 364 31 02 E Connect@ict- partners.nl