The document discusses how the open web is evolving into walled gardens controlled by large companies, with consumers preferring simpler app-based services over complex websites. It notes that while apps saw explosive growth, most are rarely used after being downloaded and few are profitable. This raises questions about the future of apps and whether companies should continue prioritizing app development over open web experiences. The conclusion is that platforms and how consumers access information will continue changing, so companies need a broad interactive and traditional media strategy to stay in front of emerging trends.