You are a Designer: A Patient-Centered Design Thinking Workshop
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This document provides an overview of a patient-centered design thinking workshop for the Frankel Cardiovascular Center. The workshop aims to improve conversations between patients and providers at the cardiovascular center. It introduces design thinking concepts and guides participants through the design process of empathy, defining problems, ideating solutions, prototyping, and testing. Participants will understand patient problems through empathy, develop prototypes to address defined problems, and get feedback to improve their solutions. The goal is for participants to apply a human-centered design approach to enhance the patient experience at the cardiovascular center.
You are a Designer: A Patient-Centered Design Thinking Workshop
- 1. You are a Designer APatient-CenteredDesignThinkingWorkshopfor theFrankelCardiovascularCenter February 4th, 2019
- 2. Joyce Lee, MD, MPH Health IT Champion for FFMI Robert P. Kelch Professor of Pediatrics doctorasdesigner.com medium.com/@joyclee Twitter: @joyclee
- 3. How might we improve the conversation between patients and providers at the CVC? Our Challenge:
- 5. Can the user accomplish their goal?
- 6. It’s a Wednesday at 4:30 PM and you have a 30 min meeting. Can you interpret this sign? @joyclee
- 7. Can I park here? How long can I park? @joyclee
- 8. The Problem A $95 parking ticket @joyclee
- 9. “But I read the sign, and I thought I could park there! Did I misunderstand something??” “I wondered why the signs had to be so complicated.” “My mind felt like it was doing intense math whenever I tried translating the signs.” -Nikki Sylianteng @joyclee
- 13. @joyclee Testing
- 15. @joyclee
- 16. Finally, A Parking Sign That's Easy To Read @joyclee
- 17. Graduate School Applicant Who is qualified to be a designer?
- 18. Parallels between Parking and Healthcare @joyclee
- 19. What medicine do I take? What time and day do I take it? @joyclee
- 21. Patients and caregivers. Not doctors, nurses, clinic managers, administrators, or insurers. Focus on the end-users in healthcare: @joyclee
- 24. Talk to patients about the pain points; don’t make assumptions Empathy. @joyclee
- 25. Encourage patients to define the problem. Define. @joyclee
- 26. Collaborate & think of lots of wild and crazy ideas. Ideate. @joyclee
- 28. Show your prototype to users and get their feedback. Test. @joyclee
- 30. Design ensures that you are solving the right problem. @joyclee
- 31. Our Challenge: How might we improve the conversation between patients and providers at the CVC?
- 32. Ground Rules
- 33. Patient Experts/Designers: You are the experts We are here to design with you If you are uncomfortable, say so Design Team: Respect the experts Listen and have empathy
- 34. Everyone: Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Have Fun!
- 35. Understand the problem before trying to solve it. Empathy. (15 min.)
- 36. Ask open-ended questions: Who? What? When? Where? Why? How? Listen for something unexpected Ask why... and then ask it again... and again...
- 37. Address the client’s specific problems and needs. Define. (10 min.)
- 38. Define a problem your client is experiencing. Capture your findings and take a stand on how to address your client’s needs. I was surprised to learn… The client needs a way to…
- 39. Sketch solutions for your client’s needs. Ideate. (15 min.)
- 40. Generate ideas to test. Sketch out solutions to your partner’s needs. Be messy, be creative, get to a good idea. Don’t worry about potential roadblocks (cost, staffing, technology, etc)
- 41. Sketch and build your best idea. Prototype. (15 min.)
- 42. Prototype your solution. Reflect on your partner’s feedback and sketch your best ideas. How can you best serve the client’s needs?
- 43. Get feedback from your users. What works? What doesn’t? Use their feedback to improve your idea Test. (30 min.)