Brocade case study (1)
HCL provides global product development and support services for a leading networking solutions provider, including firmware development, manageability software development, and product support for end customers in the storage networking domain. With over 5 years of experience working with the client, HCL has 271 dedicated engineers extending the client's capabilities. HCL helps the client address challenges around resource constraints and time to develop new products by taking ownership of key software development and release activities as well as providing lab support and technical assistance to OEM and end customers. The client benefits from reduced time and costs to manage legacy products, faster development of new products, and improved technical support.
Brocade case study (1)
- 1. Providing Global Product development and Support from Offshore/Onsite for a leading Networking Solution provider. Services Offered Domain Highlights Client Background Business Problem/Objectives ?Firmware Development ?Manageability software development ?Testing and Product Support for end customers Storage Networking ?5 years of association with Brocade / McDATA ?271 dedicated engineers extending Brocade capabilities ?Dealing directly with end customers and OEM partners ?The Client is a leading player in Storage area network switch vendor Market ?They are the major OEM suppliers to the Storage vendors and Data center players ?The Client has been engaged with HCL for the last 6 years and HCL is the sole engineering services partner for the client ?Facing a severe resource crunch ( Storage Domain), and time taken to develop new products
- 2. Hello there. I am from HCL Technologies. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 60000 of us bright sparks are busy developing solutions for 500 customers in 23 countries across the world. How can I help you? ?Skill and resource to maintain and sustain their Product portfolio ?Engineering support for their deployed products Our services included: ?HCL owns Development and Release of SAN Management Software & majority of Firmware ?Design features and enhancements ?HCL extends services such as Tech Publications, Software release engineering and Complete Lab support We also provided: ?L2/L3 support for OEMs ?Time and resource spent towards managing legacy /existing Product portfolio has been reduced ?Faster time to market for new products at optimum cost ?Better technical support for end customer HCL Solution Benefits/Results