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Slide 110/02/2012 Slide 1
Managing Vendor
Issues on
AMI Design
Prepared by Tom Lawton,TESCO
The Eastern Specialty Company
For the North Carolina Electric Meter School 2016
Slide 2
Metering – Past, Present, and Future
 Growing List of Meter Features
 Growing List of Stakeholders
 Are you prepared?
AMI Risk Mitigation and Vendor Management
Slide 3
 Disk & Dials
 kWh’s & kW
 Major Issues
 Accuracy
 Solid State meters
 Mostly for C&I Meters (5% - 10% of total)
Simpler times
AMI Risk Mitigation
Slide 4
 AMI System Components Include:
 Home area network (HAN),
 Meter & Local Area Network (LAN)
 Wide Area Network (WAN) communications
 Master Station
 Meter Data Management System (MDMS)
 Systems: Customer Service (CS), Outage Management System (OMS)
Home Network Meters & LAN WAN MDMS Systems
CS
OMS/EDS
GIS
WMS
Etc.
* Minimally,
8,760 meter
records
per meter/yr
Master Station
LAN Network
Control &
Data Collection
AMI Risk Mitigation
Slide 5
Metering – Growing Capabilities List
AMI Risk Mitigation
Slide 6
Meter Readers Mobile AMR Fixed Network 1st Gen Smart Meter
METER FEATURES
Scheduled Monthly Reads X X X X X
Automated Monthly Reads X X X X
TOU Metering X X X
Two-way Communications to the AMI Module X X X
Hourly Data (# Channels, Interval length, storage) X X
VPP Rates (including CPP and RTP rates) X X
Outage Management (Super Cap, Battery) X X
Two-way Communications to the Meter X
Solid State Meters - 100% X
Standard Communications (ANSI C12.22, IP?) X
Standard Data Model (ANSI C12.19) X
Security (Meter and Communications LAN, HAN) X
Local Meter Communications (Optical, radio) X
Remote Meter Programming X
Remote Firmware Upgrade (Meter, LAN, HAN) X
Bi-directional & Net Metering (DG) X
Reactive Metering X
Meter Service Switch X
Demand (KW) readings for each customer X
Power Quality Measurements (Voltage+++) X
Home Area Network (HAN) Gateway in meter? X
AMIAMR
Time
Two-way Communications to the meter
Solid State Maters – 100% 
Standard Communications; ANSI C12.22, IP? 
Standard Data Model – ANSI C12.19 
Security Meter Communications LAN, HAN 
Local Meter Communications (Optical, Radio) 
Remote Meter Programming 
Remote Meter Firmware (Meter, LAN, and HAN) 
Bi-directional metering & Net Metering (DG) 
Reactive Metering 
Meter Service Switch 
Demand kW Reading for each customer 
Power Quality Measurement (Voltage +++) 
Home Area Network (Gateway in Meter?) 
Smart Meter – Available Technology & Options
Slide 7
Metering – Growing List of Stakeholders
AMI Risk Mitigation
Slide 8
Stakeholders Meter Readers Mobile AMR Fixed Network 1st Gen Smart Meter
Departments/Functions
Billing X X X X X
Rates X X X X X
Purchasing X X X X X
Data Collection X X X X X
Standards X X X X X
Regulatory reporting & strategy X X X X X
Communications x X X
Information Technology (IT) X X
State Regukatory Control Department X
Security (System including the meter) X
Communication Networks (WAN, LAN, HAN) X
Financial reporting X
Corporate Planning & Strategy X
Power Quality X
Work Force management X
Asset Management X
Distribution/Transmission planning X
Distributed generation (solar, PHEV) X
Sales/Marketing X
ISO Reporting X
Customer X
AMIAMR
Time
8
Billing 
Rates 
Purchasing 
Data Collection 
Standards 
Regulatory Reporting & Strategy
Communications 
Information Technology (IT) 
State Reglatory Control Demartment 
Security (System Including the Meter) 
Communication networks (WAN, LAN, HAN) 
Financial Reporting 
Corporate Planning & Strategy 
Power Quality 
Work Force Management 
Asset Management 
Distribution/Transmission Planning 
Distributed Generation (DG) Solar, PHEV 
Sales/Marketing 
ISO Reporting 
Customer 
Smart Meter - Stakeholders
Slide 9
AMI Deployment Planning – A Metering Perspective
 Meter Qualification
 Meter Certification
 (First Article Testing – FAT)
 Meter Acceptance
How do these differ?
Certification and Change Management
AMI Risk Mitigation
Slide 10
Establish strategic goals and objectives aligned with the AMI strategy
Define and manage AMI business and operational requirements
Develop and execute project deployment plans to meet AMI goals and requirements
Identify key stakeholders and communicate AMI project information in a timely fashion
Identify potential risks and develop / execute an ongoing AMI risk management plan
Qualify, select, and manage AMI suppliers and contractors
Develop a process to manage changes to AMI goals, requirements, or plans
Identify and develop quality measures for both AMI installation and AMI operations
Develop processes for transitioning from AMI installation to AMI operations
Establish and utilize AMI project tracking, oversight, and control mechanisms
Strategic Planning
AMI Requirements
AMI Project Planning
Tracking & Oversight
Communications
Risk Management
Supplier Management
Change Management
Quality Assurance
Operations Transition
AMI Project Management Structure
Slide 11
AMI Project Team
Metering Services
Information Technology
AMI Vendor
Others – Distribution, Etc
Supply Chain
And Logistics
SC Meter
Installation
TR Meter
Installation
Install Network
Network
Operation
Billing System
MDMS
Post Project
Maintenance
Return Meter
Logistics
Network Design
And Engineering
Deployment
Planning
OMS System
Other Systems
Install Network
Accessories
Meter Technology
Evaluation
Head End
Infrastructure
MDMS
Infrastructure
Possible Functional
Responsibilities
Deployment Planning Framework
AMI Project Implementation
Slide 12
AMI Deployment – Common Features and
sources of Risk
• Compressed time frames for pre-deployment, pilots,
and deployment
• New features and functionality being added at a
tremendous rate.
• Bugs, fixes, improvements being implemented
constantly in the meter
How do we manage these and what can happen in the
real world?
Change Management – The Key to
Managing the Risks
Slide 13
AMI Deployment
 Meter Qualification
 Meter Certification
 Meter Acceptance
Where are the risks?
How closely should each participant be held
accountable and at which steps?
Certification and Change Management
AMI Risk Mitigation
Slide 14
• ANSI Testing
• Meter Functionality
• Meter Data Acquisition Accuracy for Each Form
• Dual Socket Meter Comparison – Data Collection &
Accuracy (Energy, Demand, Load Profile)
• Large Test Platform Meter Comparison – Data
Collection & Accuracy
• Disconnect/Reconnect Functionality
• Outage Performance
• Meter Communications Performance
Pre-Deployment Certification Test Functions
Slide 15
Consider Meter Vendor Quality Programs
• In plant final inspection and testing
• Plant first pass test results… some vendors are as low
as 81%
• Vendor supply change management
• Validation testing of firm ware changes
Change Management – The Keys to
Managing the Risks
Slide 16
Consider Meter Vendor Change Management
Systems
• How does Acceptance Testing differ from Certification
Testing?
• When do we return to Certification Testing?
• Who should be involved in developing the Certification
and Acceptance Test Plans and when should this be
done?
Change Management – The Key to
Managing the Risks
Slide 17
Consider Meter Vendor Change Management
Systems
• What should be built in to the AMI Vendor Contracts?
– Deployment vendors
– Meter vendors
– Communication vendors
– Systems vendors
– Project Management and consultant vendors
– Support and Engineering vendors
• Too much too soon or too little too late?
Change Management – The Key to
Managing the Risks
Slide 18
Change Management
• There are no bad manufacturers. Everyone is moving
very fast to meet the market demands. Without
adequate checks and balances there will be problems.
Even with them, there may still be problems – that is
why we call this Risk Mitigation and not Risk
Elimination
• Each Utility must take a far more active role as part of
this system of checks and balances
Change Management – The Key to
Managing the Risks
Slide 19
Minimize Risks and Maximize Benefits
• Transition team planning
• Data analysis planning
• Operations benefits and planning
– Vendors to support this via products and training
Post Deployment planning - on the front end
Slide 20
Are you prepared??
Questions & Discussion
Slide 21
Questions and Discussion
Tom Lawton
TESCO – The Eastern Specialty Company
Bristol, PA
1-800-762-8211
This presentation can also be found under Meter
Conferences and Schools on the TESCO web site:
www.tesco-advent.com

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Managing Vendor Issues on AMI Design

  • 1. Slide 110/02/2012 Slide 1 Managing Vendor Issues on AMI Design Prepared by Tom Lawton,TESCO The Eastern Specialty Company For the North Carolina Electric Meter School 2016
  • 2. Slide 2 Metering – Past, Present, and Future  Growing List of Meter Features  Growing List of Stakeholders  Are you prepared? AMI Risk Mitigation and Vendor Management
  • 3. Slide 3  Disk & Dials  kWh’s & kW  Major Issues  Accuracy  Solid State meters  Mostly for C&I Meters (5% - 10% of total) Simpler times AMI Risk Mitigation
  • 4. Slide 4  AMI System Components Include:  Home area network (HAN),  Meter & Local Area Network (LAN)  Wide Area Network (WAN) communications  Master Station  Meter Data Management System (MDMS)  Systems: Customer Service (CS), Outage Management System (OMS) Home Network Meters & LAN WAN MDMS Systems CS OMS/EDS GIS WMS Etc. * Minimally, 8,760 meter records per meter/yr Master Station LAN Network Control & Data Collection AMI Risk Mitigation
  • 5. Slide 5 Metering – Growing Capabilities List AMI Risk Mitigation
  • 6. Slide 6 Meter Readers Mobile AMR Fixed Network 1st Gen Smart Meter METER FEATURES Scheduled Monthly Reads X X X X X Automated Monthly Reads X X X X TOU Metering X X X Two-way Communications to the AMI Module X X X Hourly Data (# Channels, Interval length, storage) X X VPP Rates (including CPP and RTP rates) X X Outage Management (Super Cap, Battery) X X Two-way Communications to the Meter X Solid State Meters - 100% X Standard Communications (ANSI C12.22, IP?) X Standard Data Model (ANSI C12.19) X Security (Meter and Communications LAN, HAN) X Local Meter Communications (Optical, radio) X Remote Meter Programming X Remote Firmware Upgrade (Meter, LAN, HAN) X Bi-directional & Net Metering (DG) X Reactive Metering X Meter Service Switch X Demand (KW) readings for each customer X Power Quality Measurements (Voltage+++) X Home Area Network (HAN) Gateway in meter? X AMIAMR Time Two-way Communications to the meter Solid State Maters – 100%  Standard Communications; ANSI C12.22, IP?  Standard Data Model – ANSI C12.19  Security Meter Communications LAN, HAN  Local Meter Communications (Optical, Radio)  Remote Meter Programming  Remote Meter Firmware (Meter, LAN, and HAN)  Bi-directional metering & Net Metering (DG)  Reactive Metering  Meter Service Switch  Demand kW Reading for each customer  Power Quality Measurement (Voltage +++)  Home Area Network (Gateway in Meter?)  Smart Meter – Available Technology & Options
  • 7. Slide 7 Metering – Growing List of Stakeholders AMI Risk Mitigation
  • 8. Slide 8 Stakeholders Meter Readers Mobile AMR Fixed Network 1st Gen Smart Meter Departments/Functions Billing X X X X X Rates X X X X X Purchasing X X X X X Data Collection X X X X X Standards X X X X X Regulatory reporting & strategy X X X X X Communications x X X Information Technology (IT) X X State Regukatory Control Department X Security (System including the meter) X Communication Networks (WAN, LAN, HAN) X Financial reporting X Corporate Planning & Strategy X Power Quality X Work Force management X Asset Management X Distribution/Transmission planning X Distributed generation (solar, PHEV) X Sales/Marketing X ISO Reporting X Customer X AMIAMR Time 8 Billing  Rates  Purchasing  Data Collection  Standards  Regulatory Reporting & Strategy Communications  Information Technology (IT)  State Reglatory Control Demartment  Security (System Including the Meter)  Communication networks (WAN, LAN, HAN)  Financial Reporting  Corporate Planning & Strategy  Power Quality  Work Force Management  Asset Management  Distribution/Transmission Planning  Distributed Generation (DG) Solar, PHEV  Sales/Marketing  ISO Reporting  Customer  Smart Meter - Stakeholders
  • 9. Slide 9 AMI Deployment Planning – A Metering Perspective  Meter Qualification  Meter Certification  (First Article Testing – FAT)  Meter Acceptance How do these differ? Certification and Change Management AMI Risk Mitigation
  • 10. Slide 10 Establish strategic goals and objectives aligned with the AMI strategy Define and manage AMI business and operational requirements Develop and execute project deployment plans to meet AMI goals and requirements Identify key stakeholders and communicate AMI project information in a timely fashion Identify potential risks and develop / execute an ongoing AMI risk management plan Qualify, select, and manage AMI suppliers and contractors Develop a process to manage changes to AMI goals, requirements, or plans Identify and develop quality measures for both AMI installation and AMI operations Develop processes for transitioning from AMI installation to AMI operations Establish and utilize AMI project tracking, oversight, and control mechanisms Strategic Planning AMI Requirements AMI Project Planning Tracking & Oversight Communications Risk Management Supplier Management Change Management Quality Assurance Operations Transition AMI Project Management Structure
  • 11. Slide 11 AMI Project Team Metering Services Information Technology AMI Vendor Others – Distribution, Etc Supply Chain And Logistics SC Meter Installation TR Meter Installation Install Network Network Operation Billing System MDMS Post Project Maintenance Return Meter Logistics Network Design And Engineering Deployment Planning OMS System Other Systems Install Network Accessories Meter Technology Evaluation Head End Infrastructure MDMS Infrastructure Possible Functional Responsibilities Deployment Planning Framework AMI Project Implementation
  • 12. Slide 12 AMI Deployment – Common Features and sources of Risk • Compressed time frames for pre-deployment, pilots, and deployment • New features and functionality being added at a tremendous rate. • Bugs, fixes, improvements being implemented constantly in the meter How do we manage these and what can happen in the real world? Change Management – The Key to Managing the Risks
  • 13. Slide 13 AMI Deployment  Meter Qualification  Meter Certification  Meter Acceptance Where are the risks? How closely should each participant be held accountable and at which steps? Certification and Change Management AMI Risk Mitigation
  • 14. Slide 14 • ANSI Testing • Meter Functionality • Meter Data Acquisition Accuracy for Each Form • Dual Socket Meter Comparison – Data Collection & Accuracy (Energy, Demand, Load Profile) • Large Test Platform Meter Comparison – Data Collection & Accuracy • Disconnect/Reconnect Functionality • Outage Performance • Meter Communications Performance Pre-Deployment Certification Test Functions
  • 15. Slide 15 Consider Meter Vendor Quality Programs • In plant final inspection and testing • Plant first pass test results… some vendors are as low as 81% • Vendor supply change management • Validation testing of firm ware changes Change Management – The Keys to Managing the Risks
  • 16. Slide 16 Consider Meter Vendor Change Management Systems • How does Acceptance Testing differ from Certification Testing? • When do we return to Certification Testing? • Who should be involved in developing the Certification and Acceptance Test Plans and when should this be done? Change Management – The Key to Managing the Risks
  • 17. Slide 17 Consider Meter Vendor Change Management Systems • What should be built in to the AMI Vendor Contracts? – Deployment vendors – Meter vendors – Communication vendors – Systems vendors – Project Management and consultant vendors – Support and Engineering vendors • Too much too soon or too little too late? Change Management – The Key to Managing the Risks
  • 18. Slide 18 Change Management • There are no bad manufacturers. Everyone is moving very fast to meet the market demands. Without adequate checks and balances there will be problems. Even with them, there may still be problems – that is why we call this Risk Mitigation and not Risk Elimination • Each Utility must take a far more active role as part of this system of checks and balances Change Management – The Key to Managing the Risks
  • 19. Slide 19 Minimize Risks and Maximize Benefits • Transition team planning • Data analysis planning • Operations benefits and planning – Vendors to support this via products and training Post Deployment planning - on the front end
  • 20. Slide 20 Are you prepared?? Questions & Discussion
  • 21. Slide 21 Questions and Discussion Tom Lawton TESCO – The Eastern Specialty Company Bristol, PA 1-800-762-8211 This presentation can also be found under Meter Conferences and Schools on the TESCO web site: www.tesco-advent.com