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Adaptation, Agility, and ChangeAdaptation, Agility, and Change
Paul J. Voss, Ph.D.
#WBInsights15
Emperor Tiberius (14-37 AD) and Scarcity
• Pliny the Elder (23-79 AD)
• Shiny New Metal
• Precious/Valuable
• Afraid of Lost Power
• Beheaded the Goldsmith
• Aluminum Lost to Civilization
for 1800 Years
#WBInsights15
“Resource-Liberating Mechanism”
• Fast Forward to1886
• Frenchmen Hall-Heroult
• Electricity to “Liberate”
Aluminum from Bauxite
• Scarcity into Abundance
• Transformational
• Game Changer
• Now Cheap and Widely-
Available
#WBInsights15
Scarce vs. Abundant Resources
• Shale Oil/Natural Gas
• Horizontal Drilling
• “Fracking”
• Controversial
• Huge Resource
• 100 Year Supply?
• Energy Independence?
#WBInsights15
The Internet:
The Greatest Invention Ever?
• Huge Paradigm Shift
• New Skills
• Life as an “Open Book Test”
• Digital Data
• Exabyte=
• 1,000,000,000,000,000,000
• Pre-history-2002: 5 Exa.
• 2003-2010: 5 Exa. every two days
• 2013: 5 Exa. every 10 mins!
• Opportunity and Challenge
#WBInsights15
Cell Phones vs. Toilets
• 6 Billion Cell Phones (75%
penetration)
• 3 Billion “Smart Phones” in 2016
• Unparalleled Access to Information
• Implications for Education,
Environment, Health, Agriculture,
Business, Society, the World
• Disruptive Technology
#WBInsights15
What vs. How
The New Battleground
#WBInsights15
How: Why HOW we Do Anything
Means Everything
#WBInsights15
How to Resist Commodification:
The Realm of Human Behavior
• There is one area that cannot be commoditized . . . The
realm of human behavior---how we do what we do. When it
comes to how you do what you do, there is tremendous
variation, and where a broad spectrum of variation exists,
opportunity exists. The tapestry of human behavior is so
diverse, so rich, and so global that it presents a rare
opportunity to outbehave the competition and create
enduring value.
#WBInsights15
Change Happens:
Caught in the Paradigm Shift
• Move to Digital, Mobile,
Personal.
• One Method Replaces
Another
• Requires Pro-Active
Leadership
• What Industry is Next?
#WBInsights15
The Death Spiral For Kodak
• Digitization
• Deception
• Disruption
• Demonetization
• Dematerialization
• Democratization
#WBInsights15
The Innovator’s Dilemma (1997)
• Clayton Christensen (b. 1952)
• Degrees from BYU, Oxford,
Harvard
• Successful Consultant
• Professor Harvard Biz School
• A Student of both Theory and
Practice
#WBInsights15
Sustaining Technologies
• Can be , continuous,
discontinuous or radical in
nature
• All ST improve the
performance on “established”
products
• Majority of Innovations are
Sustaining in Nature
• Better, Faster, Cheaper
• Free Market
#WBInsights15
Disruptive Technologies
• Innovation that initially result in
worse product performance
• Lower Margins
• No Defined Market
• Current Customers do not want
• Cheaper, Simpler, Smaller
#WBInsights15
UBER Transportation Service:
The Demand Economy
• Most Valuable ($50 billion)
Transport Company
• Owns No Vehicles
• 20% Cut
• $200M in 2012
• $2B in 2013
• $5B in 2016
#WBInsights15
“The Demand Economy”
“The Experience Economy”
• Agricultural Revolution (3000
Years)
• Industrial Revolution (300
years)
• IT Revolution (30 Years)
• Agricultural Econ
• Manufacturing Econ
• Service Econ
• Experience Econ
#WBInsights15
Baby Boomers Defined
• US Census Bureau: Born
Between 1946-1964
• 77 Million Babies Born
• First wave of significant
retirees in 2013
• Massive Shift in Resources
and Social Security
• 10,000 retire each day
17
#WBInsights15
Career Defined
ca∙reer k -΄rir n [fr. ML carraria road for vehicles]ə
•1a: speed in a course <ran at full ~ >
b: COURSE, PASSAGE
•2: ENCOUNTER, CHARGE
•3: a field for or pursuit of consecutive progressive achievement
•4: a profession for which one trains and which is undertaken as a
permanent calling
<a ~ in medicine> <a ~ diplomat>
#WBInsights15
Henry David Thoreau (1817-1862)
On Walden Pond
• “The mass of men live
lives of quiet
desperation”
• Leadership?
• Employee
Engagement?
#WBInsights15
Satisfied in Your Career?
• Gallup Poll June 2013
• 70% of workers either “hate” their job or “actively disengaged”
• 30% “committed to and deeply involved with” their place of
employment.
• Conclusions?
• What’s Your Engagement Score?
11
#WBInsights15
19 August 2004: Google IPO
A Moment of Adaptation
• 79,742 Word Epistle
• “Delivering Relevant
Information on Any Topic”
• 2000 Employees then; 52,000
Employees now
• $3.2B/$66.7 Revenue
• “The Mobile Web”
#WBInsights15
How To Get A Job at Google? How to
Create a Legacy?
• Laszlo Bock (SVP People
Operations)
• Work Rules! (2015)
• 14% without a degree
• Not fixated on GPA, School, or
Expertise
• Desire General Intelligence,
Leadership, Humility, and Grit.
#WBInsights15
Necessary Skills:
High General Intelligence
• Cognitive Horsepower
• Mental Agility
• Critical Thinking
• “Google Exam Questions”
#WBInsights15
Necessary Skills:
Leadership
• Proactive
• Self-Starter
• Engaged
• Listening Skills
• Curious
• Enthusiastic
• Dependable
#WBInsights15
Necessary Skills:
Humility
• “Big Ego and Small Ego” in the
same person
• Willing to incorporate new data
• Willing to modify a position
• Not a fixed ideology
#WBInsights15
Necessary Skills:
Grit
• Sand or Gravel
• Coarse and Abrasive
• Dirty
• Old Fashioned
• Throwback
#WBInsights15
Grit: A Crucial Ingredient
• “The tendency to work
strenuously toward challenges,
maintaining effort and interest
over the years despite failure,
adversity, and plateaus in
progress”
• Resilience
• Perseverance
#WBInsights15
Are You a Gritty Person?
Are You Part of A Gritty Company?
• Hard Work
• Determination
• Perseverance
• Resiliency
• Fortitude
• Will Power
• Goals
#WBInsights15
A Profile of Resiliency
• 7 Parents forced out of home; found job to help support his family
• 9 Mother dies
• 22 Business failure and bankruptcy
• 23 Ran for state office and was defeated
• 23 Lost job. Applied for law school. Rejected.
• 24 Borrowed money from a friend to start a business. Lost it all by the end of the year. Spent
the next 17 years paying off the debt.
• 25 Ran again for state legislature and this time won.
• 26 Engaged to be married. Fiancé dies and suffers a broken heart.
• 27 Total nervous breakdown; remained in bed for six months.
• 29 Sought to become speaker of state legislature and was defeated
• 31 Sought to become elector and was defeated
• 34 Ran for US Congress and was defeated
• 37 Ran for US Congress and won. Went to Washington D.C. and did well.
• 39 Ran for re-election and lost.
• 40 Sought the job of state land officer and was rejected
• 45 Ran for Senate of the United States and lost
• 47 Sought the VP nomination for his party; received fewer than 100 votes.
• 49 Again ran for US senate and again lost the election
• 51 Ran for, and was elected, president of the United States.
#WBInsights15
We Tend to Celebrate those who Did
Something First
#WBInsights15
1953/1954 Revisited:
“Doing Something Well”
#WBInsights15
John Landy
• Ran in “The Miracle Mile”
• Second person to break
the 4:00 mile
• Set a world record of
3:57.8 in 1954
• Become an admired
public servant
#WBInsights15
Questions for Reflection: Intelligence,
Leadership, Humility, and Grit
• Which area do you need
to focus on?
• Which area does your
firm need to focus on?
• What others areas might
present opportunities and
challenges?
#WBInsights15
Review and Assess:
Ben Franklin’s Autobiography (1791)
• Heart Burn Issue?
• Low Hanging Fruit?
• Crucial Conversation?
• Missing Conversation?
• Motivation
• Priorities?
#WBInsights15
Lewis and Clark Expedition
• Amazing Voyage
• Stunning Success
• Depart 14 May 1804
• Return 23 Sept 1806
• National Recognition and
Fame
• Created a New understanding
of Nation
#WBInsights15
12 August 1805
• Lewis Finds Headwaters of the
Missouri River
• Reaches the Continental Divide.
Stunning Disappointment
• No Northwest Passage
• No Trans-Continental River
• The “Geography of Hope” clashing
with the “Geography of Reality”

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Insights 2015 - Adaption, Agility and Change from Michalangelo to Google - Paul Voss

  • 1. Adaptation, Agility, and ChangeAdaptation, Agility, and Change Paul J. Voss, Ph.D.
  • 2. #WBInsights15 Emperor Tiberius (14-37 AD) and Scarcity • Pliny the Elder (23-79 AD) • Shiny New Metal • Precious/Valuable • Afraid of Lost Power • Beheaded the Goldsmith • Aluminum Lost to Civilization for 1800 Years
  • 3. #WBInsights15 “Resource-Liberating Mechanism” • Fast Forward to1886 • Frenchmen Hall-Heroult • Electricity to “Liberate” Aluminum from Bauxite • Scarcity into Abundance • Transformational • Game Changer • Now Cheap and Widely- Available
  • 4. #WBInsights15 Scarce vs. Abundant Resources • Shale Oil/Natural Gas • Horizontal Drilling • “Fracking” • Controversial • Huge Resource • 100 Year Supply? • Energy Independence?
  • 5. #WBInsights15 The Internet: The Greatest Invention Ever? • Huge Paradigm Shift • New Skills • Life as an “Open Book Test” • Digital Data • Exabyte= • 1,000,000,000,000,000,000 • Pre-history-2002: 5 Exa. • 2003-2010: 5 Exa. every two days • 2013: 5 Exa. every 10 mins! • Opportunity and Challenge
  • 6. #WBInsights15 Cell Phones vs. Toilets • 6 Billion Cell Phones (75% penetration) • 3 Billion “Smart Phones” in 2016 • Unparalleled Access to Information • Implications for Education, Environment, Health, Agriculture, Business, Society, the World • Disruptive Technology
  • 8. #WBInsights15 How: Why HOW we Do Anything Means Everything
  • 9. #WBInsights15 How to Resist Commodification: The Realm of Human Behavior • There is one area that cannot be commoditized . . . The realm of human behavior---how we do what we do. When it comes to how you do what you do, there is tremendous variation, and where a broad spectrum of variation exists, opportunity exists. The tapestry of human behavior is so diverse, so rich, and so global that it presents a rare opportunity to outbehave the competition and create enduring value.
  • 10. #WBInsights15 Change Happens: Caught in the Paradigm Shift • Move to Digital, Mobile, Personal. • One Method Replaces Another • Requires Pro-Active Leadership • What Industry is Next?
  • 11. #WBInsights15 The Death Spiral For Kodak • Digitization • Deception • Disruption • Demonetization • Dematerialization • Democratization
  • 12. #WBInsights15 The Innovator’s Dilemma (1997) • Clayton Christensen (b. 1952) • Degrees from BYU, Oxford, Harvard • Successful Consultant • Professor Harvard Biz School • A Student of both Theory and Practice
  • 13. #WBInsights15 Sustaining Technologies • Can be , continuous, discontinuous or radical in nature • All ST improve the performance on “established” products • Majority of Innovations are Sustaining in Nature • Better, Faster, Cheaper • Free Market
  • 14. #WBInsights15 Disruptive Technologies • Innovation that initially result in worse product performance • Lower Margins • No Defined Market • Current Customers do not want • Cheaper, Simpler, Smaller
  • 15. #WBInsights15 UBER Transportation Service: The Demand Economy • Most Valuable ($50 billion) Transport Company • Owns No Vehicles • 20% Cut • $200M in 2012 • $2B in 2013 • $5B in 2016
  • 16. #WBInsights15 “The Demand Economy” “The Experience Economy” • Agricultural Revolution (3000 Years) • Industrial Revolution (300 years) • IT Revolution (30 Years) • Agricultural Econ • Manufacturing Econ • Service Econ • Experience Econ
  • 17. #WBInsights15 Baby Boomers Defined • US Census Bureau: Born Between 1946-1964 • 77 Million Babies Born • First wave of significant retirees in 2013 • Massive Shift in Resources and Social Security • 10,000 retire each day 17
  • 18. #WBInsights15 Career Defined ca∙reer k -΄rir n [fr. ML carraria road for vehicles]ə •1a: speed in a course <ran at full ~ > b: COURSE, PASSAGE •2: ENCOUNTER, CHARGE •3: a field for or pursuit of consecutive progressive achievement •4: a profession for which one trains and which is undertaken as a permanent calling <a ~ in medicine> <a ~ diplomat>
  • 19. #WBInsights15 Henry David Thoreau (1817-1862) On Walden Pond • “The mass of men live lives of quiet desperation” • Leadership? • Employee Engagement?
  • 20. #WBInsights15 Satisfied in Your Career? • Gallup Poll June 2013 • 70% of workers either “hate” their job or “actively disengaged” • 30% “committed to and deeply involved with” their place of employment. • Conclusions? • What’s Your Engagement Score? 11
  • 21. #WBInsights15 19 August 2004: Google IPO A Moment of Adaptation • 79,742 Word Epistle • “Delivering Relevant Information on Any Topic” • 2000 Employees then; 52,000 Employees now • $3.2B/$66.7 Revenue • “The Mobile Web”
  • 22. #WBInsights15 How To Get A Job at Google? How to Create a Legacy? • Laszlo Bock (SVP People Operations) • Work Rules! (2015) • 14% without a degree • Not fixated on GPA, School, or Expertise • Desire General Intelligence, Leadership, Humility, and Grit.
  • 23. #WBInsights15 Necessary Skills: High General Intelligence • Cognitive Horsepower • Mental Agility • Critical Thinking • “Google Exam Questions”
  • 24. #WBInsights15 Necessary Skills: Leadership • Proactive • Self-Starter • Engaged • Listening Skills • Curious • Enthusiastic • Dependable
  • 25. #WBInsights15 Necessary Skills: Humility • “Big Ego and Small Ego” in the same person • Willing to incorporate new data • Willing to modify a position • Not a fixed ideology
  • 26. #WBInsights15 Necessary Skills: Grit • Sand or Gravel • Coarse and Abrasive • Dirty • Old Fashioned • Throwback
  • 27. #WBInsights15 Grit: A Crucial Ingredient • “The tendency to work strenuously toward challenges, maintaining effort and interest over the years despite failure, adversity, and plateaus in progress” • Resilience • Perseverance
  • 28. #WBInsights15 Are You a Gritty Person? Are You Part of A Gritty Company? • Hard Work • Determination • Perseverance • Resiliency • Fortitude • Will Power • Goals
  • 29. #WBInsights15 A Profile of Resiliency • 7 Parents forced out of home; found job to help support his family • 9 Mother dies • 22 Business failure and bankruptcy • 23 Ran for state office and was defeated • 23 Lost job. Applied for law school. Rejected. • 24 Borrowed money from a friend to start a business. Lost it all by the end of the year. Spent the next 17 years paying off the debt. • 25 Ran again for state legislature and this time won. • 26 Engaged to be married. Fiancé dies and suffers a broken heart. • 27 Total nervous breakdown; remained in bed for six months. • 29 Sought to become speaker of state legislature and was defeated • 31 Sought to become elector and was defeated • 34 Ran for US Congress and was defeated • 37 Ran for US Congress and won. Went to Washington D.C. and did well. • 39 Ran for re-election and lost. • 40 Sought the job of state land officer and was rejected • 45 Ran for Senate of the United States and lost • 47 Sought the VP nomination for his party; received fewer than 100 votes. • 49 Again ran for US senate and again lost the election • 51 Ran for, and was elected, president of the United States.
  • 30. #WBInsights15 We Tend to Celebrate those who Did Something First
  • 32. #WBInsights15 John Landy • Ran in “The Miracle Mile” • Second person to break the 4:00 mile • Set a world record of 3:57.8 in 1954 • Become an admired public servant
  • 33. #WBInsights15 Questions for Reflection: Intelligence, Leadership, Humility, and Grit • Which area do you need to focus on? • Which area does your firm need to focus on? • What others areas might present opportunities and challenges?
  • 34. #WBInsights15 Review and Assess: Ben Franklin’s Autobiography (1791) • Heart Burn Issue? • Low Hanging Fruit? • Crucial Conversation? • Missing Conversation? • Motivation • Priorities?
  • 35. #WBInsights15 Lewis and Clark Expedition • Amazing Voyage • Stunning Success • Depart 14 May 1804 • Return 23 Sept 1806 • National Recognition and Fame • Created a New understanding of Nation
  • 36. #WBInsights15 12 August 1805 • Lewis Finds Headwaters of the Missouri River • Reaches the Continental Divide. Stunning Disappointment • No Northwest Passage • No Trans-Continental River • The “Geography of Hope” clashing with the “Geography of Reality”