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56. The Perception and Culture of Operational Risk in the Banking Sector: Evidence From Northern Cyprus. (2020). Kirikkaleli, Dervis ; Yaylali, Pelin ; Safakli, Okan Veli.
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57. Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya. (2020). Koome, Peter ; Gichuhi, David ; Mburu, Ben K.
    In: International Journal of Research in Business and Social Science (2147-4478).
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58. Specifics in Brand Value Sources of Customers in the Banking Industry from the Psychographic Point of View. (2020). Nadanyiova, Margareta ; Gajanova, Lubica ; Lazaroiu, George.
    In: Central European Business Review.
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59. Estimation of the Marketing Activity of Banking Structures. (2020). Кочесокова, Марьяна ; Sroka, Wodzimierz ; Shpak, Nestor ; Gvozd, Maryana ; Kulyniak, Ihor ; Malynovska, Yuliya.
    In: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis.
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60. Study Abroad in Support of Higher Education Sustainability: An Application of Service Trade Strategies. (2020). Shin, Minsuk M ; Oh, Eunji.
    In: Sustainability.
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61. Competitive Factors of Fashion Retail Sector with Special Focus on SMEs. (2020). Nathan, Robert Jeyakumar ; Fekete-Farkas, Maria ; Gonda, Gyorgy ; Gorgenyi-Hegyes, Eva.
    In: Economies.
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62. The Effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction. (2020). Wulandari, Ririn ; Rusmahafi, Fikri Aulawi.
    In: International Review of Management and Marketing.
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63. THE EFFECT OF PRODUCTS ATTRIBUTES CUSTOMER SATISFACTION ON BRAND LOYALTY IN THE ELECTRONIC APPLIANCES INDUSTRY: CASE OF JORDAN. (2019). Aburumman, Nemer ; Nieto, Asisa.
    In: Oradea Journal of Business and Economics.
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64. In-Flight Casinos, Is It Really a Nonsensical Idea? An Exploratory Approach Using Different Choice Experiments. (2019). Cho, Sun-Bai ; Ok, Seong ; Hwang, Jinsoo.
    In: Sustainability.
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65. Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0. (2019). Sroka, Wlodzimierz ; Stehel, Vojtech ; Kral, Pavol ; Durana, Pavol ; Lazaroiu, George.
    In: Social Sciences.
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66. THE DIGITALIZATION OF BANKING IN ISRAEL AND ITS EFFECT ON CUSTOMER SATISFACTION. A QUALITATIVE STUDY FROM THE PERSPECTIVE OF MANAGERS AT TWO ISRAELI BANKS. (2019). Falkovitch, Ortal ; Rozental, Carmit Moshe.
    In: Network Intelligence Studies.
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67. Communication and Its Impact on Customer Satisfaction in the Hospitality Industry. (2019). Walelign, Andualem.
    In: iRASD Journal of Management.
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