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43. EFFECTS OF INTERNAL CONTROL SYSTEM ON CREDIT RISK AND FINANCIAL PERFORMANCE OF THE MOLDOVAN BANKS. (2022). Ciobu, Stela ; Cara, Ion.
    In: Contemporary Economy Journal.
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44. Explicating the Impact of Customer Retention on Organizational Resilience: An Empirical Study of Selected Insurance Companies in Kenya. (2022). Muthimi, Janet ; Aden, Ibrahim Adow.
    In: International Journal of Research and Innovation in Social Science.
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45. Corporate social responsibility, emotions, and consumer loyalty in the food retail context: Exploring the moderating effect of regional identity. (2021). Gonzalez, Sandra Castro ; Ferrin, Pilar Fernandez ; Bande, Belen.
    In: Corporate Social Responsibility and Environmental Management.
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46. An Analysis of Causal Relationships Among the Factors Affecting the Performance of a Service Organization. (2021). Kumar, Pravin ; Sharma, Garima.
    In: SAGE Open.
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47. “More Than a Free Bus Ride”—Exploring Young Adults’ Perceptions of Free Bus Services Using a Qualitative Approach: A Case Study of Penang, Malaysia. (2021). Airak, Surachai ; Hassan, Sitti Asmah ; Abdul, Nur Sabahiah.
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48. Economic Business Sustainability and Strengthening Human Resource Capacity Based on Increasing the Productivity of Small and Medium Enterprises (SMEs) in Makassar City, Indonesia. (2021). Idris, Muhammad ; Perwira, Iwan ; Hernita, Hernita ; Abubakar, Herminawaty ; Surya, Batara.
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49. The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Ge, Yuhan ; Wang, Yaxi ; Yuan, Qing ; Park, Keunsoo.
    In: Sustainability.
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50. Towards a Conceptual Development of Industry 4.0, Servitisation, and Circular Economy: A Systematic Literature Review. (2021). Pervez, Zeeshan ; Ahmed, Shehzad ; Atif, Sehrish ; Wasim, Muhammad ; Quinn, Lorraine ; Zeb, Bassam.
    In: Sustainability.
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51. Digital Banking in Northern India: The Risks on Customer Satisfaction. (2021). Kiran, Sood ; Grima, Simon ; Rupeika-Apoga, Ramona ; Kaur, Balijinder.
    In: Risks.
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52. Social media and the new product development during COVID-19: An integrated model for SMEs. (2021). Zhang, Zuopeng ; Rakshit, Sandip ; Mondal, Sandeep ; Jasimuddin, Sajjad ; Islam, Nazrul.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003012.

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53. Modern Trends of Customs Administrations Formation: Best European Practices and a Unified Structure. (2020). Wodzimierz, Sroka ; Nestor, Shpak ; Olga, Melnyk ; Marta, Adamiv.
    In: NISPAcee Journal of Public Administration and Policy.
    RePEc:vrs:njopap:v:13:y:2020:i:1:p:189-211:n:8.

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54. The Perception and Culture of Operational Risk in the Banking Sector: Evidence From Northern Cyprus. (2020). Kirikkaleli, Dervis ; Yaylali, Pelin ; Safakli, Okan Veli.
    In: SAGE Open.
    RePEc:sae:sagope:v:10:y:2020:i:4:p:2158244020963587.

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55. Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya. (2020). Koome, Peter ; Gichuhi, David ; Mburu, Ben K.
    In: International Journal of Research in Business and Social Science (2147-4478).
    RePEc:rbs:ijbrss:v:9:y:2020:i:5:p:166-171.

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56. Specifics in Brand Value Sources of Customers in the Banking Industry from the Psychographic Point of View. (2020). Nadanyiova, Margareta ; Gajanova, Lubica ; Lazaroiu, George.
    In: Central European Business Review.
    RePEc:prg:jnlcbr:v:2020:y:2020:i:2:id:232:p:1-18.

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57. Estimation of the Marketing Activity of Banking Structures. (2020). Кочесокова, Марьяна ; Sroka, Wodzimierz ; Shpak, Nestor ; Gvozd, Maryana ; Kulyniak, Ihor ; Malynovska, Yuliya.
    In: Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis.
    RePEc:mup:actaun:actaun_2020068010229.

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58. Study Abroad in Support of Higher Education Sustainability: An Application of Service Trade Strategies. (2020). Shin, Minsuk M ; Oh, Eunji.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:6:p:2556-:d:336357.

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59. Competitive Factors of Fashion Retail Sector with Special Focus on SMEs. (2020). Nathan, Robert Jeyakumar ; Fekete-Farkas, Maria ; Gonda, Gyorgy ; Gorgenyi-Hegyes, Eva.
    In: Economies.
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60. It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy. (2020). Paramita, Widya ; Que, Thi Nguyet ; Tran, Nam The ; Ngo, Liem Viet.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:56:y:2020:i:c:s096969891930949x.

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61. The Effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction. (2020). Wulandari, Ririn ; Rusmahafi, Fikri Aulawi.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2020-04-10.

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62. THE EFFECT OF PRODUCTS ATTRIBUTES CUSTOMER SATISFACTION ON BRAND LOYALTY IN THE ELECTRONIC APPLIANCES INDUSTRY: CASE OF JORDAN. (2019). Aburumman, Nemer ; Nieto, Asisa.
    In: Oradea Journal of Business and Economics.
    RePEc:ora:jrojbe:v:4:y:2019:i:special:p:39-51.

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63. In-Flight Casinos, Is It Really a Nonsensical Idea? An Exploratory Approach Using Different Choice Experiments. (2019). Cho, Sun-Bai ; Ok, Seong ; Hwang, Jinsoo.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:11:p:3038-:d:235287.

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64. Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0. (2019). Sroka, Wlodzimierz ; Stehel, Vojtech ; Kral, Pavol ; Durana, Pavol ; Lazaroiu, George.
    In: Social Sciences.
    RePEc:gam:jscscx:v:8:y:2019:i:4:p:124-:d:224410.

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65. THE DIGITALIZATION OF BANKING IN ISRAEL AND ITS EFFECT ON CUSTOMER SATISFACTION. A QUALITATIVE STUDY FROM THE PERSPECTIVE OF MANAGERS AT TWO ISRAELI BANKS. (2019). Falkovitch, Ortal ; Rozental, Carmit Moshe.
    In: Network Intelligence Studies.
    RePEc:cmj:networ:y:2019:i:14:p:143-154.

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66. Communication and Its Impact on Customer Satisfaction in the Hospitality Industry. (2019). Walelign, Andualem.
    In: iRASD Journal of Management.
    RePEc:ani:irdjom:v:1:y:2019:i:2:p:97-104.

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