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2. Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system. (2023). Ivanov, Stanislav ; Seyitolu, Faruk ; Webster, Craig.
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5. A Brief History of Service Innovation: The evolution of past, present, and future of service innovation. (2023). Marvi, Reza ; Foroudi, Pantea ; Mahavarpour, Nasrin.
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6. Meta-Analysis of Tourism Sustainability Research: 2019–2021. (2022). Jo, Mary ; Reynolds, Joel ; Roberts, Chris.
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7. What Affects the Acceptance and Use of Hotel Service Robots by Elderly Customers?. (2022). Huang, Tianyang.
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17. My colleague is not “human”: Will working with robots make you act more indifferently?. (2024). He, Yueying ; Ji, Yingchao ; Lv, Xingyang ; Lan, Tian ; Shi, Kewei.
    In: Journal of Business Research.
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18. Investigating Students’ Satisfaction with Online Collaborative Learning During the COVID-19 Period: An Expectation-Confirmation Model. (2023). Bao, Ying ; Cheng, Xusen ; Siponen, Mikko ; Yang, BO ; Zuo, Yiting.
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19. How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features. (2023). Zhou, Peiyu ; Xie, Yuguang ; Liang, Changyong.
    In: Electronic Markets.
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20. How can we improve tourism service experiences: insights from multi-stakeholders’ interaction. (2023). Ilavarasan, Vigneswara P ; Choudhary, Shweta Kumari ; Kar, Arpan Kumar.
    In: DECISION: Official Journal of the Indian Institute of Management Calcutta.
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21. Do Chatbots Establish “Humanness” in the Customer Purchase Journey? An Investigation Through Explanatory Sequential Design. (2023). Dwivedi, Yogesh ; Das, Ronnie ; Balakrishnan, Janarthanan ; Baabdullah, Abdullah.
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22. Industry 4.0 and Industrial Robots: A Study from the Perspective of Manufacturing Company Employees. (2023). Meidute-Kavaliauskiene, Ieva ; Idem, Emsettin ; Yildiz, Bulent.
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23. Being friendly and competent: Service robots proactive behavior facilitates customer value co-creation. (2023). Huang, Youlin ; Gao, Yanhuan ; Chen, Lihan ; Song, Jinzhu.
    In: Technological Forecasting and Social Change.
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24. The future is now? Consumers paradoxical expectations of human-like service robots. (2023). Lin, Zhi Bin ; Liu, Xin ; Zhu, Tengteng.
    In: Technological Forecasting and Social Change.
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25. Humor type and service context shape AI service recovery. (2023). Xu, Xing'An ; Liu, Juan.
    In: Annals of Tourism Research.
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26. The effects of gender and personality of robot assistants on customers’ acceptance of their service. (2022). Forgas-Coll, Santiago ; Huertas-Garcia, Ruben ; Alenya, Guillem ; Andriella, Antonio.
    In: Service Business.
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27. Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use. (2022). Kim, Yunsik ; Lee, Gyutae.
    In: SAGE Open.
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28. How Do Consumer Innovation Characteristics and Consumption Value Shape Users’ Willingness to Buy Innovative Car Safety Seats?. (2022). Zhao, Mei ; Yang, Lvyu ; Jiang, LI ; Lin, Hao.
    In: Sustainability.
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29. Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method. (2022). Dogra, Nikhil ; Adil, Mohd ; Wu, Jei-Zheng ; Rafiq, Farrukh.
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30. A bibliometric analysis on Artificial intelligence in Tourism. State of the art and future research avenues. (2022). Nannelli, Martina ; Lazzeretti, Luciana ; Capone, Francesco.
    In: Working Papers - Business.
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31. Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic. (2022). Alalwan, Nasser ; Dodoo, Joana Eva ; Al-Samarraie, Hosam ; Eldenfria, Atef ; Alzahrani, Ahmed Ibrahim.
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32. The role of emotions in the consumer meaning-making of interactions with social robots. (2022). Borghi, Matteo ; Mariani, Marcello M.
    In: Technological Forecasting and Social Change.
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33. The interplaying factors of the robotic tourism experience: The customer journeys touchpoints, context, and qualities. (2022). Klaus, Phil ; Manthiou, Aikaterini.
    In: Technological Forecasting and Social Change.
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34. Cross-national differences in big data analytics adoption in the retail industry. (2022). Eid, Riyad ; El-Aziz, Mayada Abd ; Agag, Gomaa.
    In: Journal of Retailing and Consumer Services.
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35. AI is better when Im sure: The influence of certainty of needs on consumers acceptance of AI chatbots. (2022). Liu, Yingyue ; Zhu, Yimin ; Wu, Jifei ; Zhang, Jiemin.
    In: Journal of Business Research.
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36. Citizens’ intention to invest in municipal solid waste to energy projects in Ghana: The impact of direct and indirect effects. (2022). Cai, Xiang ; Adjei, Mavis ; Song, Huaming ; Adu-Gyamfi, Gibbson ; Nketiah, Emmanuel ; Obuobi, Bright.
    In: Energy.
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37. Tourists and AI: A political ideology perspective. (2022). Cui, Yuanyuan ; Jain, Shailendra Pratap ; van Esch, Patrick ; Wirtz, Jochen ; Das, Gopal.
    In: Annals of Tourism Research.
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38. Friendly or competent? The effects of perception of robot appearance and service context on usage intention. (2022). Liu, Xing ; Yi, Xiao ; Wan, Lisa C.
    In: Annals of Tourism Research.
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39. Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching.
    In: Service Business.
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40. The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges. (2021). Khan, Sajid M ; Chathoth, Prakash ; Nam, Kichan ; Dutt, Christopher S ; Daghfous, Abdelkader.
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41. Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Kwak, Min-Kyu ; Lee, Jeungsun.
    In: Sustainability.
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42. The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender. (2021). Kim, Jinkyung Jenny ; Han, Heesup ; Montes, Antonio Ariza.
    In: Sustainability.
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43. Shaping a View on the Influence of Technologies on Sustainable Tourism. (2021). Correia, Sandra Maria ; Nascimento, Jorge.
    In: Sustainability.
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44. The Effect of Perceptions on Service Robot Usage Intention: A Survey Study in the Service Sector. (2021). Davidavicius, Sigitas ; Meidute-Kavaliauskiene, Ieva ; Idem, Emsettin ; Yildiz, Bulent.
    In: Sustainability.
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45. Tourism Getting Back to Life after COVID-19: Can Artificial Intelligence Help?. (2021). Vitezić, Vanja ; Peri, Marko.
    In: Societies.
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46. Robots as restaurant employees - A double-barrelled detective story. (2021). Ivanov, Stanislav ; Atsiz, Ozan ; Seyitolu, Faruk ; Ifi, Brahim.
    In: Technology in Society.
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47. Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. (2020). Ivanov, Stanislav ; Markova, Martina ; Seyitolu, Faruk.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:22:y:2020:i:4:d:10.1007_s40558-020-00187-x.

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