1. Students mindset to adopt AI chatbots for effectiveness of online learning in higher education. (2025). Hossain, Md Arafat ; Ismail, Noor Azizi ; Rahman, Muhammad Khalilur ; Hossen, Mohammad Shahadat.
   In: Future Business Journal.
   RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00459-0.

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2. Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance. (2025). Liu, Ruoran ; Yu, Yan ; Hao, Jin-Xing ; Shan, Wei.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000785.

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3. Chatbots at the frontline: Unveiling antecedents of customers€™ willingness to accept chatbot intervention in service recovery. (2025). Chih, Wen-Hai ; Wang, Kai-Yu ; Banda, Hope Wilfred.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000335.

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36. Technology readiness of B2B firms and AI-based customer relationship management capability for enhancing social sustainability performance. (2023). Rahman, Muhammad ; Sivarajah, Uthayasankar ; Bag, Surajit ; Gupta, Shivam.
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37. Financial consequences of adding bricks to clicks. (2023). Manss, Rico ; Bornschein, Rico ; Maier, Erik ; Hesse, Damian.
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39. Analyzing the Level of CSR Practices in Relation to Customer Satisfaction in the Context of Banking Industry in Bangladesh. (2023). Masudur, S M ; Hossain, Md Sumon ; Rayhan, Md Johir.
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40. How consumer digital signals are reshaping the customer journey. (2022). Kupor, Daniella ; Longoni, Chiara ; Libai, Barak ; Stephen, Andrew T ; Chen, Zoey ; Rosario, Ana Babi ; Bart, Yakov ; Andrews, Michelle ; Inman, Jeffrey J ; Chae, Inyoung ; Thomaz, Felipe ; Schweidel, David A.
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43. Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer Identification. (2022). Eyupoglu, Serife Z ; Ozkan, Mustafa ; Cek, Kemal.
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44. The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance. (2022). Hamid, Roshayati Abdul.
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45. The Effects of Corporate Social Responsibility on Corporate Reputation: The Case of Incheon International Airport. (2022). Chung, Sukhoon ; Lee, Sangryeong ; Park, Jin-Woo.
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46. Relationship between Self-Esteem and Technological Readiness: Mediation Effect of Readiness for Change and Moderated Mediation Effect of Gender in South Korean Teachers. (2022). Kim, Jungsug.
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50. How customers motive attributions impact intentions to use an interactive kiosk in-store. (2022). van De, Stephanie ; Brengman, Malaika ; Willems, Kim.
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51. Technology readiness and technology paradox of unmanned convenience store users. (2022). Zhang, Yining ; Park, Hyun Jung.
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52. Effects of characteristics of in-store retail technology on customer citizenship behavior. (2022). Gong, Taeshik ; Lee, Kangcheol ; Wang, Chen-Ya.
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53. Usage intention model of mobile apps in membership application. (2022). Chueh, Hao-En ; Huang, Duen-Huang.
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54. Electronic banking adoption in Ethiopia: an empirical investigation. (2021). Tiwari, Pankaj.
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55. Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI. (2021). Wunderlich, Nancy V ; Blut, Markus ; Brock, Christian ; Wang, Cheng.
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56. Connecting Corporate Social Responsibility (CSR) to Customer Loyalty: A Mediation Analysis in Hoteling Industry of Pakistan. (2021). Shah, Muhammad Usman ; Jan, Muhammad Farooq.
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57. Classifying potential users of live chat services and chatbots. (2021). Rajaobelina, Lova ; Ricard, Line.
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58. Influencing Factors of Employee Readiness to Adopt Advanced Manufacturing Technology (AMT) on Apparel Shop Floor in Sri Lanka. (2021). Susitha, Emmanuel.
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59. Influencing Factors of Employee Readiness to Adopt Advanced Manufacturing Technology (AMT) on Apparel Shop Floor in Sri Lanka. (2021). Susitha, Emmanuel.
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60. Peer-to-Peer Confirmation, Positive Automatic Thoughts, and Flourishing of Computer Programming E-Learners. (2021). Kaminskis, Lukas ; Maiulaitis, Kstutis ; Liogerien, Jolita ; Sedereviit-Paiauskien, Ivil ; Ebrauskas, Giedrius ; Vijaikis, Aivaras ; Dirzyte, Aiste ; Perminas, Aidas.
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61. Positive and Negative Impacts of COVID-19 in Digital Transformation. (2021). Singh, Satya P ; Sreedharan, Raja ; Subramaniam, Radhakrishnan ; Palakkeel, Prashobhan ; Padmanabhan, Parasuraman ; Gulyas, Balazs.
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62. Corporate Social Responsibility and Customer Loyalty in Food Chains—Mediating Role of Customer Satisfaction and Corporate Reputation. (2021). Danni, YU ; Ali, Waris ; Baqader, Saleh ; Kouser, Rehana ; Latif, Badar.
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63. Sustained Use of Virtual Meeting Platforms for Classes in the Post-Coronavirus Era: The Mediating Effects of Technology Readiness and Social Presence. (2021). Yi, Yumi ; Moon, Rosemary Hyejin.
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64. Towards an Understanding of the Behavioral Intentions and Actual Use of Smart Products among German Farmers. (2021). Schukat, Sirkka ; Heise, Heinke.
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65. Associations between Depression, Anxiety, Fatigue, and Learning Motivating Factors in e-Learning-Based Computer Programming Education. (2021). Rimasiute-Knabikiene, Romualda ; Vijaikis, Aivaras ; Dirzyte, Aiste ; Perminas, Aidas.
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66. A cross-category analysis of dispositional drivers of technology adoption. (2021). Ratchford, Mark.
    In: Journal of Business Research.
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67. The effect of corporate social responsibility on banks’ competitive advantage: Evidence from Ethiopian lion international bank S.C. (2020). Ntim, Collins ; Arefayne, Demoz ; Eyasu, Anteneh Mulugeta.
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