1. Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance. (2025). Liu, Ruoran ; Yu, Yan ; Hao, Jin-Xing ; Shan, Wei.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000785.

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2. Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services. (2025). Zhang, Jing ; Lu, Yangyang.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:84:y:2025:i:c:s0969698924005010.

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3. Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors. (2025). Gong, Taeshik.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004016.

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4. Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective. (2025). Chang, Yaping ; Yang, Tangwutu ; Yu, Zhihao ; Gao, Yajie.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003710.

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5. Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies. (2025). , Syed ; Shehawy, Yasser Moustafa ; Abdullah, Riyaz Sheikh ; Ali, Nasser.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924003588.

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6. Information trust and its outcomes in the airline industry: The type of service providers as a moderator. (2025). Choe, Ja Young ; Kim, Jungsun ; Hwang, Jinsoo ; Joo, Kyu-Hyeon.
   In: Journal of Air Transport Management.
   RePEc:eee:jaitra:v:124:y:2025:i:c:s0969699725000250.

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7. Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework. (2024). Zhang, Xiaoxue ; Xu, Shibo ; Kim, Rohan ; Su, Miao.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003242.

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8. A showdown in the kitchen: Exploring consumers€™ preferences for robot-made versus human-made foods at different stages of dietary restraint. (2024). Bian, Xuemei ; Zhang, Lan ; Zheng, Chundong.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002303.

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9. Optimizing service encounters through mascot-like robot with a politeness strategy. (2024). Song, Mengmeng ; Zhang, Huixian.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001607.

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10. Showing usage behavior or not? The effect of virtual influencers€™ product usage behavior on consumers. (2024). Huang, Zan ; Sun, YU ; Zhang, Jiaen ; Yang, Defeng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001553.

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   In: Culture. Society. Economy. Politics.
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2. Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery. (2025). Wang, Lingli ; Yan, Qiang.
   In: Electronic Commerce Research.
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3. Exploring barriers to social robot adoption: A mixed-method study in the Indian retail sector. (2025). Salwan, Prashant ; Nigam, Achint ; Shankar, Amit ; Sampat, Brinda ; Pereira, Vijay ; Sindhwani, Rahul.
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